Policy Expert Reviews

Cowboy insurance company

I know that stories of insurance companies are not new, but "if it's your gutter causing the leak, and the surveyor says that, we won't pay out, but we will log this as a claim to put your premium up."

The reply below is not true in substance. It was made clear in the call that I didn t know how to describe the lead part of the roof. It was made clear that they would try to use my inexpert definition to show it was something they wouldn t pay out on. I also got the impression that my surprised and angry response was not unusual.

I ve resubmitted the claim and they won't pay out because they "have no evidence it was caused by the weather". So when you think you're covered, you're not.

Following a complaint, they got back in touch with me to tell me that it is incumbent on me to find evidence that the damage was caused by the weather. I think that in the absence of this evidence, they are implying that I have caused it - or something. They are, meanwhile, paying the much smaller claim - for the (weather-related) damage. Yes, that's how they get.

Never claimed under home insurance in 20 years. Every stereotype confirmed, sadly.

Good value quote. Easy to understand and adjust quote where necessary.

Great, efficient service from Policy Expert.Digitally easy and superb value for money. Will be using this outfit again!
Steve.

I recently bought a combined house and buildings insurance policy from this company online and am very happy with my dealings with them so far.

Discussed my policy options, was conducted in a very easy to understand approach. Checked out a few concerns, all of which were addressed, consequently I was happy to renew my policy.

Helpful staff. Quick and easy renewal process. Paperwork through post and email helpful.

The cover I wanted at excellent price, what else do you need

Prompt & Courteous Service - Happy to renew again this year

Applying for insurance with this company is so easy and very competitive with other companies out there, and their customer care is fault less.

Very reasonable price,was easy to switch from my existing insurance.

I have been insured with Policy Expert for two years now. The premium is very competitive and the service very good. I had to contact them a few times for some problems I had and they were prompt to pick up the phone, knowledgeable and helpful. I am very happy to recommend them.

I have to say getting this Home Insurance sorted with Policy expert was so easy and efficient. Normally it is such a hassle with a million questions I don't know the answer too being asked, but this was so different. Not to mention the More

Had an existing policy but was moving home and found better deal on line, eventually after a lot of discussing came up with a better deal with enhanced cover, very pleased

Found Policy Expert via one of the comparison websites. I was able to get Buildings and Contents insurance combined for the same price that most others were charging for just Buildings insurance.

As an added bonus, Policy Expert were one of very few who included Legal Protection in the price.

It was quick and easy to do, as was signing up and viewing my documents. Insurance sorted for another year and it was effortless.

Very straightforward and the best deal I could find

So far I have not needed to make a claim on my insurance so I am unable to note on that.

Easy online facility made choice and purchase quick and easy.

Was easy to renew and not much hassle. So far so good

Been with these for 2 years now and they are really good

it was very easy & to talk to a person who could understand you

Recently had an excellent experience purchasing home insurance through Policy Expert. The website was clear and easy to use and all set up within minutes. Best price available according to comparison websites + an excellent reputation was a no brainer for me!

Competitively priced with free Home Emergency as special promotional offer. Quick and easy on the internet.

Never had any problems when dealing with them. Sorted out queries quickly and efficiently.

Very good price quote.
Good cover for money

Service and price very good nice clear notice of the renewal overall good quality

A quick and easy online experience. The price was not as cheap as some providers however the detail and extras in the policy made it very good value. Thank goodness o have not had opportunity to claim yet, however I have just renewed for my home and contents.

Best price with the best cover around. No hesitation in switching to Policy Expert.

Premium considerably lower, for much better cover, than my previous insurer, whom I'd been with for years out of sheer laziness. Wish I'd changed sooner! Nice easy sign-up process, and the policy auto-renews.

I am with policy expert for years i always get great deals with them they provide great service .highly recommended

Easy to get a quote. Good price and free extras such as legal and emergency home cover

Setting up the new policy has been very straight forward and I'd recommend them to others

Great website. Very easy to navigate and simple to sign up to. Really good offers and rates and they make it very easy to sign up. No hidden fees or long drawn out application forms.

I found the experience of purchasing an insurance policy through Policy Expert to be a simple and time-effective process. I also saved a significant sum in comparison to my renewal price. I would certainly recommend the site to a friend or colleague.

Very happy with service provided by Wendy. She was efficient and answered my questions re the policy politely and with confidence. Price was very competitive and all steps of the transaction were clearly discussed including any cooling off period should I have second thoughts.

There's no way to stop auto-renewal on the customer portal like you're able to with most insurers, which is really annoying. I don't want to have to be forced to contact anyone, and would be more likely to renew anyway if I had this choice presented to me. Not having it simply leaves a bad taste and really hate the idea of a company being able to dip in and out of my bank account whenever they feel like it.

Amazing Quote - Amazing Cover - Amazing Cost! Very happy I compared!!

Bought my house insurance via Moneysupermarket and it came up as the cheapest.
Also included free legal assistance and home emergency cover so fantastic value.
Process was simple and hassle free.

Hope we never need to claim. On paper so to speak, we are impressed with the price of the level of cover, for our money.

I've just purchased my Buildings and Contents insurance through Policy Expert. Of course I've not needed to claim yet so can't comment on that. However the online system that I bought it through was easy and quick to go through. The insurance price was very reasonable and the coverage is excellent. The compulsory excess was the lowest also which is a big bonus in my book. Fingers crossed when it comes to renewal time the prices will remain low.

Very easy to sign up and order, together with a good value product

I left it too late to advise on the changes to y renewal. I called the customer service line and received a quick response from an incredibly helpful lady. She was so good and when I lost connection she immediately called me back. She made all the changes and found a cheaper policy as well.

This was by a long way the cheapest quote on Compare the Market. It seems to be very good cover.

Excellent service by a great company. Well recommended.

Simple no none sense policy purchase, online platform user friendly, didn't seem to get the endless add ons to select or deselect as usual these days, lost included in the policy for price so thumbs up for that. Price was right. can upgrade simply if i need to even though there might be an admin charge - just good to know.

Easy company to work with and very competitive prices Friendly and helpful staff when I had to phone customer services

Pretty good, great prices but we did get emails reminding us about our quote after we'd bought the insurance. Pretty straightforward though and I would use them again. Have no experience of making a claim however, just buying the insurance.

Had renewal notice and spoke to a gentleman that was able to significantly improve the figure. Actually pa ing less now than last year. This was great, meaning I didn t have to do the annual web search looking for a better deal. A very pleasant experience, well dealt with by Connor who did exactly as he promised!

They have been extremely helpful througout the whole process i cant be more pleased with their help thanks policy expert.

kept me hanging on for a claim review, put up my premiums as the claim was still outstanding, I could not change insurers as my claim had not been settled and then turned my claim down. awful service, they just want your money, next chance I get I will swap to another company.
as you can tell I am less than impressed.

Always helpful and explains everything. They always answer my questions and I feel confident that they get me the best deal

Great and efficient service. Would highly recommend changing your insurance provider to The policy expert....

The purchase of the policy was easy and very affordable, I thankfully haven't had to claim so I cant comment on that but the purchase of the policy was brilliant!

Second year on the run that I've been offered free extras such as legal cover and emergency house breakdown cover really cheap

Good customer service and very competitive, comprehensive quotations when I first enquired about house and contents insurance which I took up.

Excellent service and the guy I spoke to was an object lesson in customer service. 5 stars all round.

Renewed my home insurance with policy expert for a second year as they are one of the best in the market staff were very good in answering my questions that were answered in laymen s terms and not misleading premiums also great would certainly recommend them for home and car insurance regards Sam

All very straightforward to set up at a very good price . Now to hope there is no need for any claims .

Very easy and straight forward, price couldn't be matched by anyone else, same coverage for half the price.

Excellent professional company and the cheapest deal

Great quick response after filling in the online form, great prices with quality firm's, easy to use website

Great value home insurance policy, easy to arrange would recommend.

Very straightforward process to get exactly the house insurance cover I wanted and at a massive saving compared to previous provider.

I called Policy Expert with my inquiry and the handled the issue with courtesy and resolved it very quickly. The telephonists was very professional and advised me on my situation with good common sense. I would highly recommend them to anyone and will be using them for future policies. Plus the added bonus they are relatively inexpensive. Keep up the good work all.

Been with them a few years, always easy to deal with and a good price.

I found Policy expert to be very user friendly with great prices and there staff are extremely helpful. i would recommend them to anyone.

very easy to set up my insurance online, I feel like I got everything covered for a reasonable price

It was nice and easy to get a quote. For a first time buyer i was a little nervous about various covers available. It was all well explained on the website. However I'm yet to contact customer services unfortunately i can't comment on it.

Disgusting customer service absolutely useless. Have had to wait almost 7 days for bolier issues only to be told various different stories by actual engineer and customer service teams as to issue and related costs and also no clarity when told copious times there are young children in the property, in the end have had to have issue addressed privately stay away!!

great renewal at a great price and always great service....this is my 3rd year with them!!

Found home insurance via a comparison website. Great value and easy process to arrange. Based on my dealings so far I would recommend.