Pointe Hilton Resort/Tapatio Cliffs Reviews

Like a hotel. uncomfortable if your driving at all.

The food is as great as the view this is a AAA four star restaurant for 28 years in a row...impressive

Really sad. They do not provide free water bottles in room and even charge for them. In room dining menu is extreamly small.

GREAT service, friendly staff. MAKE SURE you have money to spend!

This resort is a beautiful facility. While initially the decor and furnishings are a bit jaded, when you accept the age of the resort and look at the amenities, setting and start to enjoy it, you get over that it's not brand new new and start to realise this is part of the charm. The staff is great, the facilities are top class and you'll enjoy your stay immensely.

Very nice and very well set up for outdoor activities, had lots of fun, clean and super nice room awesome service. The cafe had great food too. Most fun in the heated pools.

This place is a 5 star class act from start to finish. So much to see and do.

I like this resort and often stay here when in Phoenix. Nice rooms, lots of on site amenities and a great view.

Interesting place..a bit run down for a Hilton establishment but I am sure it has its audience. Not a place I would be interested in going to stay for leisure because I have been spoiled with Hilton s finest.

Was there for a memorial it was very lovely. The staff understood the nature of our gathering remained attentive yet left us to be. It was very proper

We love this place. This Memorial weekend was teaming with kids so not as peaceful but just gorgeous views at night and a great accommodating/ friendly staff.

Quiet with friendly great staff. Room was clean but a bit dated.

Very cool desert decor and scenery. Amazing views of Phoenix skyline.

A different kind of experience I loved how it's set up... felt like I was in Italy hahaha... staff was overly generous upon check in and check out.

This place is Simply Beautiful great Landscaping .. Helpful
And nice staff..our room was beyond clean..beautiful views from our room.. a nice quiet atmosphere. I will come back

Basically, we had the place to our self! Super friendly staff, very, very clean

this is where my daughter senior prom was everything was great she had a really good time great experience and parking was perfect

My husband and I stayed here. The room was very nice, given that it was comparable to that of a small 1 bedroom apartment. The layout and design of the resort was beautiful as well. Unfortunately, we didn't have time to enjoy any of the amenities that the resort has to offer, but there are plenty. Downside: Just like any other "fancy" place, you have to pay for any additional services you partake in, even including breakfast. The rate you pay is a base rate, then you are charged an additional resort fee of $10 or $18 depending on the season. This fee is supposed to cover a few of the amenities, such as pool use, golf range, tennis, etc. However, if you are like us and use none of these, you will still be charged the fee. That was disappointing. In addition to the fees, the ac unit next door was so loud (resembled the sound of a helicopter) that I ended up finally moving to the living room area at 3am just to get some sleep (on the couch). BUT, if you are going to use the amenities, don't mind the fees and have a room without a loud ac unit next door, then this is the place for you. As for me, I'll just stick with the not so "fancy" places such as Ramada Inn, Holiday Inn, Best Western, etc where they include these nice amenities for free.

Was a fun weekend. Pools were salty and very much packed. Plus a scorpion found in our room.

Old and Outdated. Parking is horrible and tight spots.

Was not very pleasant at all my wife slipped in the tub while taking a shower very disappointing a nice resort but not very safety minded my wife pulled a musell in her leg

Golf, my Man says, Was Delightful at Lookout Mountian, Mike at golf shack paired with great local fella & Lookout for Rons Rum at poolside, Chef cares and took Romaine off menu after Caesar was good in Restaurant yesterday,..(butter cress was best on toasty tuna sammies!).

I was there for 4 days for an all day Real Estate convention. I was dissatisfied with their parking arrangements. I felt like I was treated like second class. They were given strict instructions not to allow us to use the hotel parking lot even though we contributed by eating in their expensive restaurants. We had to park 3 blocks away at the golf course parking lot and wait in the heat for 10-15 min. For shuttle service. Mean while they had several hotel staff standing around and several empty golf carts available and to top it off all the parking lots empty. WHO IN THE HELL IS RUNNING THIS PLACE SHAME ON YOU!! A VERY DISAPPOINTED CUSTOMER.

Beautiful property, we really enjoyed our stay cation weekend. Would definitely stay here again.

Room was clean. Beds were comfy. Got a suite room. Staff even delivered a microwave. Staff was friendly. Loved the view from the private balcony. Will return for future visits.

Beautiful and rooms are big and i love this place. Prices are reasonable. Great place to stay .friendly sraff.
Night swimming should be allowed tho....

I can only really speak to the location, but boy, what a location! The whole place is nestled into the mountain and looks amazing. Just be sure to make your way up to Different Pointe of View (the restaurant) and check it out. The view of the city is breathtaking.

Most relaxing and best rates anywhere in the valley. Close to down town but not too close. The massage I got was amazing.

Great place. I was here for the Lean Six Sigma conference and the facilities and service were top notch. Beautiful place to stay, hopefully next time I can enjoy more of the amenities

Played golf. Course was in great shape. Do it again in a moment.

Place is relaxing, cheap and very pretty. Would stay again

Great place for a conference. Nice mix of indoor and outdoor spaces. Helpful staff. The meals were very enjoyable.

This is a quiet and sprawling facility. I especially loved the huge fluffy towels in the room. I had a fascinating cocktail with a hint of habanero at the restaurant. It's kind of a ways from downtown Phoenix and other food/nightlife so factor that in. Unfortunately, we were only here for two days so didn't really get to do much exploring, but I would definitely come back to see more!

Just a beautiful place to be and everyone is so friendly.

Great resort to stay with and world class service. Although food is expensive and the mini fridges dont work well.

We stayed in room 3031, part of a group of 48 on a AAA tour. Overall the room is very nice , but there are deficiencies which in my opinion are unacceptable. You must let the hot water in the bathroom run for at least 10 minutes before there is even warm water, the shower rod is bent / hanging in such a manner that the curtain will not remain closed completely allowing water to pass wetting the floor. But what I find totally unacceptable is that there is no exhaust fan in the bathroom !

I love it we come every mothers day and about a couple time every month we love it so much

A destination in itself, Golfing, swimming, and hiking. Only stayed overnight, but would definitely go back for longer.

Was here for a social event. The services, the staff, the location, where all great.

The hotel staff were great hosts for our very large group from TAPS. Thanks you.

Nice resort hotel that seems to have a fair amount of deferred maintenance. Friendly staff and has several nice pools and a couple that are just okay.

Nice property with plenty to do. The golf course is very scenic.

Room was dated, but clean. TV took forever for the guide to come up and no list of available channels. Parking was hard to come by, but they did have complimentary valet. Different Point of View restaurant was amazing and great place to have a night cap overlooking the city.

AWFUL! Way overpriced for what we were told to expect. Buy groceries ahead of time because the hotel won't even help you find a store or restaurant. Social distancing apparently doesn't exist. Although it was very clean I didn't feel very comfortable finding a maintenance worker in my room after it had just been cleaned and shouldn't be touched by anyone but the guest. COVID IS NOT AN EXCUSE. We expected a few set backs but even the security was rude when we arrived a half hour early and were told to wait outside.

This place is absolutely amazing! I ve been to a fair share of hotels and I tell you what, this hotel has exceeded all expectations. Service is incredible and the restaurants on site are amazing. I will definitely stay here again!

Very dated, not worth the inflated prices. Rooms are tiny and awkward. People are nice, room was clean, will not consider for any future visit.

Rooms were nice and big with plenty of seating. But the pipes rattled in the walls when turning the shower on.

The hotel was nice. Covid-19 precaution were lax at the bar as no one wore masks and staff wore masks under the nose. The falls pool was nice but busy. I expected more precaution be taken during the pandemic.

Very nice .Really nothing bad to say just wish there were more food opinions, I only saw the bar with food if the restaurant was open didnt even know where it was anyways.I absolutely will come back ,I never knew such a nice place existed in Phoenix ive lived in Az all my life never knew this place was ever here.

Always a great place to book either business function or a nice in-town get away. The restaurant holds a great mother's day brunch as well.

We enjoyed our stay. The resort was wonderful. 200 words are to many to write for a review. I enjoyed the stay and would come again if I'm in the Phoenix area. There's a lot to do on the resort but we did not get to enjoy everything.

Great hotel to stay and work. Will make sure all of your needs are met.

Place is dated, our building is in need of repairs.
Although pools are nice, could not walk barefooted around the one next door to me.

I stayed here in the off season. Pleasant atmosphere and aesthetically pleasing. Spacious and relatively well maintained rooms. The restaurant could use a few more gourmet options. But a different Pointe of view lounge is a must see on a clear warm night.

Hotel layout is rather overwhelming. Difficult to navigate especially in the heat. Very nice rooms although the double queen setup in ours was a bit odd. Room had a modern feel, hotel does not.

Cool and accommodating resort. Definitely get your money's worth here. Highly recommend.

Excellent place to have a nice vacation and the staff is beyond measure I highly recommend!

Very beautiful views had much fun at the pools. . .

Staff was very friendly. Family oriented, so it can get a bit noisy if you going for some R&R. Love that they have an Adult only pool section. Parking, however, can be difficult. My only real complaint was sound from neighbors woke us before 7am, so no sleeping in.

The hotel was nice but in terms of service we felt bad, with a welcome from unfriendly and unkind staff.

Service was great, beds comfortable, towels a little rough though. Loved the variety of pools!

Hit and hot? Makes me want to swim in one of their pools located conveniently around the resort.

Not a fan.... Moonshine shots were disappointing SUPER SWEET. Bbq plate the portions were so small and I was stuffed on MSG for two days. Won't recommend.

I really enjoyed my stay at this resort! I I was there for a conference and decided to make a staycation out of it with my family! It was a very busy weekend for the resort and the staff was top notch, Very nice and accommodating! The rooms were very nice too! I love how all the rooms are suites! I was there with my two little children and husband. We were able to keep the baby in the pack n play in the living room while she napped and closed the door to the other part of the room where we were able to relax and watch TV. Lots of pools on the property but we really enjoyed the water falls pool! My son had fun on the water slides! Lots of lounge chairs and the pool side service was awesome! We are having a conference there next year too and I can t wait to stay again!

We had a wonderful time and wished we could have stayed longer. Brian at the front desk was awesome and gave me tips about where to eat. I think the young man's name was Bradley who drove us around to see some of the property in the golf cart - also super nice and funny. The room we stayed in was great, the food was delicious, and we had no complaints. Highly recommend!

Perfect desert oasis. Lots of dining options, adult only pools and plenty of kid friendly activities