Peter Verspuy Music Review

The case has since gone through a recognizable makeover. But like previous times, a coupon took two minutes and three computers for ten minutes. Absurd. Elsewhere in the case, employees expressed clear audible dissatisfaction with human resources. I don't have to. The score is therefore mainly positive because of the range and competitive prices.

They are very helpful and super nice, there are employees who know a lot about instruments.
Pretty handy!
Definitely recommended if you don't know what to get.

Large collection of instruments, with professional advice.

You will receive friendly, good and professional help. Bax is very OK.

Almost always messing around with this case is almost never helped. Buying multiple guitars none of the guitars is good the first time. Have a guitar adjusted recently and put new strings on it. Hadn't had em adjusted so well it still makes buzzing noises and the strings that were put on it could have made a child even better.

Small store, but the service is fine. Especially the in-house luthier.

Had very good experiences at bax shop. Especially in Rotterdam with Ralph Bauer, very helpful and always there for you. I also like the service at bax shop, quickly and clearly

Good shop, there are a lot of guitars and trying out guitars is very easy because of the closed room with amplifiers

visited Bax Rotterdam today. Spent over an hour in the test room to try out an emperor swingster. Very nice guitar so I wanted to take it with me. The seller who passed by asked if he could help. "maybe there are customers who have been waiting longer (not so), but I'll be right there" was the answer and then he went to help many customers at the checkout (where there was also someone from bax). After half an hour, without a guitar, left. Bought amp, pedals and guitars from Bax in the past but today was my last visit. Unfortunately.

Excellent building and instruments, etc., unfortunately poor service. It is a very nice company, but not really specialized, more a bit of 'fast food aid'. Not really special attention so ...

Tsja. Als je ook maar iets met muziek en instrumenten en electronica hebt, dan is dit een zaak waar je van gaat watertanden.

This is a professional company with a wide musical range.
Equipment can be tested on site.
recommend

Best assorted shop in the field of sound and instruments.

Een vakkundige webshop met een groot aantal fysieke winkels. Voor zowel ervaren muzikanten als beginners is er van alles te vinden. Eenvoudig bestelproces en fijne communicatie. Al met al helemaal top!

It was busy for the occupation that was there, so it took a while, but I was very well helped and had plenty of time to try everything I wanted. Very satisfied with the visit.

This week I bought a guitar with accessories for my son.
When unpacking, we immediately noticed that the guitar's box had already been opened and they had not taken the trouble to close it up and pack it again.
He was simply put in the box with the supporting cardboard lying loose in the box with two separate Allen keys. It was clearly a demo model that they had put in the box and had not even bothered to close it again.

I sent an email immediately and contacted me the following day by phone.
Picked up the guitar today at the bax shop in Rotterdam. All this has bought me at least 4 hours of time. It should have been a happy moment as a surprise for my son. But due to nonchalance, the customer would most likely not see this and it has been sent.

I find this very unfortunate, have been a customer since 2012, of course mistakes can be made, but this one was conscious!

Something that could have been prevented was subsequently implemented and we unfortunately fell victim to that. We are really disappointed.

Dislikes staff who let us wait 20 minutes after he said he would come back, once at the checkout we were presented with a weak excuse and apparently the latter was having lunch.
I'm much better used to you

We moesten erg lang wachten tot we een medewerker toegewezen kregen die een gitaar aan mij kon verkopen. Als beginner heb je veel vragen en dan heb je een gitaarkenner nodig. Die was op dat moment net aan het lunchen. Dus we moesten 15 minuten wachten op een bankje voordat we geholpen werden. De vriendelijkheid straalde er niet vanaf.
Toen we toch de kenner kregen te spreken hield hij ons in de goede richting en gaf ons een gitaar om te bekijken. Vervolgena liep hij weg om de voorraden bij te vullen en was hij niet meer beschikbaar voor eventuele vragen. We moesten expliciet vragen voor informatie terwijl we toch echt hadden aangegeven een gitaar te willen kopen. Voor 350 euro mag je weer service verwachten. We kregen er wel 1 hele plectrum bij. Poeh poeh. Ik voel me overspoeld met service.

Super nice music store..super staff and advice..halhalla for the novice and experienced musician..like to go there

Spacious nice case, many in stock. Sometimes wait a bit long for your turn. But that makes up for good advice.

Great shop with lots of instruments. Very helpful people. Atmosphere is also very nice here. No pressure to buy. You can play all the instruments and have a look around.

Ze hebben bijna alles wel alleen op drukke dagen duurt alles een beetje lang

A store where you can try a lot before you buy with helpful staff.

Bought my very first guitar here. Great shop, staff are nice. So far satisfied :)

Spacious assorted music store with excellent service

Cables don't arrive the next day. First of all. I placed two orders on Friday. Shortly after each other. This because I received a discount code immediately after the first order. Of course makes no sense because that discount was exactly the second time delivery! When the order arrived, the discount code only applied to a much higher amount ...... The cables that did arrive the day after were extremely dirty! Totally dusted. Not a little bit. With an asthmatic child that is a problem for days longer. So where they could have put my two orders together in 1 package (less delivery costs too), I received 1 package on Saturday (today) and the other will come on Monday or Tuesday. Ordered well before 11 pm so I am completely dissatisfied with all the nice fake talk from Bax shop.

Formerly a good shop, nowadays a shop.
Bad and often insufficient staff, sales people who don't even know the difference between a guitar and a drum kit.
And much more expensive than the competitor ...

The store is a bit smaller than I thought and as with many other things, only a small selection is in the store. It was very busy and there was a long wait. However, when it was my turn, I was helped nicely and friendly.

A music store with customer-friendly staff. They are trained in the teaching of music instruments.1 disadvantage you can not trade in for a more expensive instrument. They do have a kind of 2nd hand system that is called B.stock and the prices are slightly lowered.

Denk goed na voor je hier wat koopt, want als je het nog diezelfde dag retourneert, dan krijg je niet je geld terug maar TEGOED voor in de winkel!

Nice place to walk around and test synthesizers or other instruments scattered around the store

Mooie muziekwinkel met uitgebreid assortiment. Mogelijkheid op instrumenten uit te proberen.

My first experience is not really best or customer friendly. There is little time for the customer. If you, like me (beginner), intend to learn to play the guitar, you expect better guidance. Maybe I came at the wrong time but my first impression is not positive unfortunately.

Great gear at the store but the waiting line at the cash register is too long. Make it more efficient please.

The guitars are right next to the line in front of the cash register, that was a lot better with Peter Verspuy.

Next time just key music again. What a drama and that for an ordinary afternoon on a weekday. Nobody really wanted to help the queue at the checkout

Nice shop, we only have the experience that you will be helped much better at the location in Goes.

A good place to get all your musical equipment, very nice and helpful staff who know what they're talking about

Nice thing. You can find everything in the field of music.

Easy to find maybe a little too few parking spaces. Friendly and adequate reception.

You have to wait a long time to be helped, because they give more than enough attention to every customer. I did not mind that because I also had enough space for my questions and expectations. I have left with a fantastic piano.

I arrived to buy a guitar that was on the site that was in the store but that they had not in the store, got up early for nothing, forty minutes drive, half an hour waiting in the store and on the way back also in the file. And the only thing I get is "sorry".

Great service and even a comprehensive explanation of how next time I can replace my strings on my guitar. The (free) coffee tastes good and the atmosphere is positive. This is where I like to come!

Nice big shop near the highway so easily accessible!

poorly accessible for suppliers, furthermore a nice store

Good music store with good prices. Little parking space and it is also far outside the city center

Lots of stuff, and despite the fact that hardly any customers were exceptionally poorly helped by the staff.

Staff do not have time for customers. Waited 20 minutes for someone who made calling more important than helping customers.

Orders that have a longer delivery time remain on 4 working days delivery time. Because of this you do not know the real delivery time. If I had known this I would look further.

Sometimes wait for your turn, but very helpful staff.

Good business with a wide range. Just a pity that it can take a long time before you get help. You really need to actively look for someone who can help you, otherwise it can be a very long visit.

Great service. I am very happy with my electric guitar.

Tells me that products have been delivered, they are not coming back after a month. Then they say that this product can only be delivered after weeks, while this was not the case when I ordered it. Poor communication, products returned and my money was not returned, I had to call again and it turned out that they had made an administrative mistake (already the fourth time). I had a lot of time (4 months) and energy and in the end I couldn't get my money back from one product.

Lousy service! And that of someone who was a regular customer for a long time. With emphasis on that last word. From now on only Thomann or Musicstore for me. Even the service from Keymusic is better!

On June 23, I placed an order through the site. Agreed to partial delivery of a product that was originally scheduled for delivery in week 27. Since the end of week 27, I have been receiving a message from Bax with a shift of the delivery date. Bad service via phone and email because nobody knew exactly what was going on. After having sent numerous complaint emails, they came up with a new delivery date in week 33: week 36

I decided to cancel the order on Aug 12 because I saw the product at two other (physical) stores and I was fed up with Bax's "we care" attitude! It is now Aug 22 and I am still waiting for my money, which would supposedly be deposited into my account within 7 working days. By emailing or calling customer service you will be sent from pillar to post. This is not the first issue I have had with Bax, so they will not see me after this! The next step will be the Consumers' Association.

What a great nice shop, there was with my son and had many questions that they all explained in a simple way that I also understood and they really took the time for us. Here we will definitely be back

Goede service!
Vakbekwaam personeel!

Large store for musical instruments and DJ equipment. Guitars range limited to entry models.

Service as I am used to from Bax really top, knowledgeable staff and very helpful. The store itself is not the largest establishment, but they still have quite a range. The parking lot is large enough for about 6-8 small cars and max 6 large cars, so keep this in mind. The store is easy to reach by car, but really a disaster with public transport

They do not have the Ocarina (musical instrument) that I wanted to buy.

Had to wait a long time for an employee, which indicates that they take the time for you and pay attention to you. Needed a simple thing. So in and out. Plus the wait. But what a beautiful shop!

Redelijk grote muziek winkel.
Personeel was behoorlijk gestresst en druk met de winkel bezig en had geen tijd om advies te geven. Beetje jammer.
Tijdens het afrekenen ben ik prima geholpen.

Zeer slechte ervaring gehad.

Ik bestel via de site een product, er staat dat er nog 3 aanwezig zijn in de voorraad en dat ik het product een dag later zou ontvangen.
De dag daarna niks ontvangen, dus ik nog een paar dagen wachten maar er blijft maar niks komen.

Ik bel de klantenservice die volgens de site vanaf 10:00 bereikbaar zou moeten zijn, krijg ik te horen dat de klantenservice niet aanwezig en ze mij terug zouden bellen. Ik de hele dag gewacht maar werd maar niet gebeld dus ik zelf bellen.

Het eerste wat mij wordt verteld is dat ik ben gebeld en ik niet op nam, wat een leugen is omdat ik de hele dag naast mijn telefoon heb gezeten wachtend op het belletje.

Sorry het gaat nog 2 weken duren omdat het product niet op voorraad is, terwijl het toen ik het bestelde wel op voorraad was, weer een leugen dus.
In dit geval kon ik niet 2 weken wachten op mijn product, dus dan maar een refund aanvragen (dat ook nog eens 7 dagen duurt) en het bij Thomann bestellen, die snappen tenminste wel hoe je met klanten omgaat.

Excellent service and I am very satisfied with the products!

Was quickly helped by a helpful employee even though it was very busy.

WARNING SMALL ENTREPRENEURS

I have been to Bax Music almost 3 weeks ago. Neat neatly indicated total advice and a complete solution. 1.5, drove back 1.5 hours. The employees still asked to check the order. I have indicated that I want to start immediately. Coming back to the case, the microphone cable was missing. It was not available anywhere in 2 days due to carnival and a store like MediaMarkt does not have 3 pins microphone cable, BCC either. After 3 days there is a microphone cable and then you think we can get started. However, the Cubase license can not be activated as well as the studio license big knob by Mackie. After a phone call with Bax, the company was already aware and said sorry we should have emailed you with extensive instructions because we were already aware of the problem. After this email I still can not activate it and so on the alag with my "total solution" twv roughly 800. Weather mailed 2x. Mail employees tell me what my phone number is (while it is mentioned in previous mails) and then again what the appropriate call moment is. To date, I am still waiting for the phone call after 6 pm as a pre-specified call time. When are you taking me seriously now? I and my 3 employees can not continue with our project. 0 STARS SO BUSINESS ENTREPRENEURS ARE SAVED Bax does not take you seriously, cashed and asks questions on demand. And therefore deliver incorrectly and incompletely !!!

Nice shop to look around as a musician, big plus is the very knowledgeable repair / adjustment service desk for (bass) guitars. However, I must say that the waiting times at the checkout as indicated by other customers can be quite long.

Worst call/online customer service ever in this sector!