Marije van der Klugt

Review of Peter Verspuy Music

Never buy from this store. I bought a guitar for m...

Never buy from this store. I bought a guitar for my son here at the end of November 2019 to give on package night. Instead, I received a bass guitar bag by accident. It is now March 2, 2020 and I still have no guitar, I also have no money back and I have emailed and called many times with the most customer-unfriendly help desk in the Netherlands. Their idea of solving a problem that they have caused is to lay it down with me. Never encountered such an unprofessional organization.

Extra response:
See below the message from Bax. I have already contacted you about how often through the help desk. That always takes days before I have an answer. Up to 10 days. And now it's on Google reviews and an immediate response. Sad. Furthermore: I will not send the bag. You can come and get it as agreed in one of the many messages and phone calls.