My experience here was pleasant. I went in not knowing much and had a nice conversation with one of the reps Marie. She took her time explaining different options to me, she didn t pressure me at all. I m planning to make my first purchase after talking to my stylist.
My friend met me here for a wig rendezvous lol. I have a minor hair condition and I just want to feel like a princess again lol. I must ve tried on half a dozen wig. I like how private this place is, Tiffany made me feel comfortable and relaxed. The styles look very natural, and I found a wig that I just love. I never wore a wig before and she showed me how to put it on and gave me some tips to make it look more natural. Ill come back real soon.
I have to admit this was the first time ever paying this much on a wig. I probably have paid way more buying cheap wigs over and over because the hair gets tangled and matted after wearing them just a few times. I took my time and read the reviews on the website and even called to talk with someone at Perfect Locks twice. Without a doubt this hair is top quality. It looks and feels like your own hair; plus it s comfortable. I wear it everyday! Get this wig. You won t be sorry.
So glad I found this place. I ve tried many brands This is by far the most authentic hair out there. I maintain it with their Inspire hair care line and it s just perfect. Let me start off by saying the customer service is amazing. At my request, they sent me photos of the hair they were sending out. I wanted to make sure it was a perfect color and texture match. And it was! I felt like I was being annoying but they totally helped me through the process and made me feel good about it. Then, they helped me sort out a shipping issue (not their fault). I was floored after I got the hair. It s just beautiful! I ve been using tape-ins for a while but thought I would try a partial sew-in this time. The weave hair is gorgeous and blends perfectly with my own hair. I ve had it in for about 3 weeks now. So glad I found this company! Thanks.
The best place for beautiful, quality hair. I'm a customer for life. I've lived in the bay all my life and this is by FAR my favorite store to purchase bundles and wigs! I'm so grateful for this place because I don't have to order online anymore! Thanks Perfect Locks!
A few of my friends have been wearing this hair for a while, I m not used to spending a lot of
money on hair so it was tough for me to splurge But I m so glad I did!! Now I know why my friends shop here. The hair is QUALITY. Their customer service is really good too. And I love that they have so many types of hair. I ve always thought about wigs and they have an amazing
selection of wigs, next time I m going to be bold and try something totally different.
The professionalism from the staff as well ss the knowledge of hair care products and the awesome salon inside. It truly is the 21st century state of the arts. A MUST SEE!
I love wearing my volumizer. My natural hair blends so well with it considering the structure of the piece that PerfectLocks has put together. When I need a new one I always come to perfect locks!
Best hair ever, and feels so real! Never buying from another company again....
I had an amazing experience here. It was my first time getting extensions but they made me feel comfortable and welcome even though I was running late. I went in thinking a sew-in weave would be best but I got inch tape-ins to match my natural color and am really happy with how they turned out. They took their time styling my hair to make sure I looked great! You can tell they know what they are doing with the way everything was prepared and all the information they gave me. I particularly like the maintenance tips which I ve been following religiously. I feel they totally gave me my money s worth.
LOVE THE HAIR, GREAT QUALITY, GREAT FEEL, FAST DELIVERY. I WILL BE A FOREVER CUSTOMER.
The hair blends greatly with my hair. I have received so many compliments on my new look
Employee nice but didn't show me what I was asking for, I stumbled across it. A small topper $325 that's a lot. That was as much as one of the wigs!
Well I was told 100.00 for coloring my unit but after Brittany came back from speaking with Nick it was 250.00. I thought that was very high to ombre my unit I just invested in for 500.00 just 9 days ago. Thank you Brittany for your professional support and helpful advice on maintaining the Indian curl pattern but I feel if you miss quote a customer ,it should be honored. Especially loyal clientele. Nick is also very nice. The entire staff is very nice.
My wife loves this place, and she s always talking about how great the service is. Just wanted to send a shout out to all of you at Perfect Locks
Products delivered on quality and beauty! I absolutely love the look of my curly hair extensions. I also purchased the curly hair care products and I am seriously in love!
I purchased loosely curly steam permed weave - did NOT receive it! After waiting over 8 weeks I received a cheaper hair texture - it was loosely curly but NOT steamed permed. I am a 10 year customer that spent $$$$ dollars with this company. I don t have a famous name but I am a hard working beautiful retired Air Force disabled veteran that is extremely disappointed with this company and how it has gone down over the years. This hair is not cheap, but for them to think they can get over on me by sending me cheaper hair is disloyal to me. They will make this right, and I will not purchase from them again. Customers...Perfect locks customers, this company is not the same...let s give our money some place else and give new companys a chance...perfect locks is far from perfect!
My first time purchasing online at this store and had an awesome experience. Their customer service is excellent and I was super happy with their product!!
PLEASE READ: The absolute WORST experience over all. I am extremely disappointed. If I could give zero stars I would. Not only was the hair frizzy and full of split ends, the ends started turning black after a couple weeks. I spent almost $500 and I 100% regret it. After 5 weeks my stylist, who is experienced in tape ins, took them out to move them up (using their recommended products) and I ve lost HALF of my hair. I am not over exaggerating. I haven t stop crying all day. The extensions themselves have lost so much hair as well. We tried to call and they can t find the order even though we have proof with receipt and bank charges. They refuse to give back any money and said they can only provide me maintenance tips . The worst costumer service. SUCH BS. I m begging you, do NOT buy from these products. A complete scam. If I would have known I d spend $500 for 5 weeks of long hair ending with a nightmare I would have never ordered. I just want my money back, please.
Awesome hair. Awesome tape. Very pleased. I am a professional.
Best extensions I ve tried! Great quality. Fast shipping! Match my wavy hair perfectly! Also long lasting! I can keep these in for almost 12 weeks!
My experience with Perfect Locks has been amazing. I sent several photos of my hair both in the straightened state and natural curly state. I explained my hair goals to the color specialist at Perfect Locks and she recommended 2 colors of curly extensions to be sandwiched together. I followed her advice and the result is just beautiful. These hair extensions are a finer texture and curlier than the pin straight ones I was buying from my salon which is marvelous because my own hair is fine and curly, so the constant straightening was doing damage. Not only that, my hair looked a bit weird in higher humidity levels.
The quality of the extensions is very nice, as in super healthy, shiny, undamaged, hair! There is also no slippage with the tapes, which says a lot, as I am a distance runner and my hair is often drenched in sweat, winter and summer. Slippage was an annoying problem with the Easi-Hair Pro line of extensions my salon uses, and I was paying roughly the same price.
I also ordered the Curl Care Shampoo, Conditioner, Amplifying Cream, and Nourishing Spray, and I have to say I LOVE the Curl Care products! They leave my hair and extensions super shiny and bouncy. This is a very worthwhile purchase. I believe the products will allow me to get 6-12 months out of the extensions because I let them air dry.
I really can t say enough about the tremendous customer service Perfect Locks provides, in addition to their outstanding products. I appreciate their commitment to using only the healthiest, ethically sourced, hair. I mean, do you really want to buy hair from China that is being saved from people s combs? I don t. Please support this great company. In the human hair biz, you truly do get what you pay for.
The hair feels very soft and blends well with my naturally curly hair. It s also very light weight, You do not feel it in your hair or pulling on your scalp.
Really love the Remi hair from Perfect Locks. I have used the clip ins for many years and just tried tape ins for the first time. Easy installation from professional hair stylist and feels great.
I'm so disappointed with this product I got the platinum blonde extensions within a month they were dry, frizzy, and out of control. The extentions looked totally fake and turned into a rat's nest. My salon stylist said they were the worst extentions he's ever seen, extremely over processed. They're customer service is even WORSE Brittini could care less she sold me a terrible product. Could care less I spent $250 on hair extentions I used for less than a month. I URGE people not to buy this product and go with another brand. They fooled me I hope they dont fool anyone else. Needless to say I will never buy ANYTHING from this company again.
I loved the quality of the hair. Easy to install and remove.
I purchased Perfect Locks hair. At first I loved it but soon realized that it is over priced and is very difficult to manage! I bought this hair based on how it was advertised as "real human hair" unlike all the other hair that is cheaper. My hair became very dry frizzy, and very hard to manage even with the recommended hair care products that Perfect Lock suggested, I still had problems with controlling the hair. I would have been better off to buy cheaper hair because I experienced the same thing with this hair . It is highly over priced and over rated. You better off with buying a cheaper quality of hair and save yourself some trouble and money is my true!
I m a loyal customer of this store. Been going here for years and usually get their clip-in products. Keep up the great work, your customer service and product quality are A++++!
By far longest lasting hair I ve ever used. I have the 22in wavy dark brown and the hair is beautiful!! I use the tape and other supplies that come with the tape ins as well and it s all fabulous and products work amazing!
I waited a few months (3) before writing this review to see how I liked my curly Honey Blonde Tape in Extensions. I tried them for volume and to see if I could then let my hair grow longer - yes and yes. They are holding up beautifully and are satiny smooth. I had to trim off approximately 0.75" due to modest relaxation of curl the first week but that has been it. The extensions take longer to dry as the diameter of the hair is greater than mine. This DOES NOT affect how beautifully and invisibly they blend with my natural hair. Only downside is removal. It is a pain and time consuming (I do it myself) but doable. Oh, on a final note, customer service has been absolutely wonderful - both by chat and phone call! Until I get over myself, I will be continuing with Perfect Locks.
As a girl who constantly cuts, bleaches, and colors her hair a lot, this place has helped me so much when I need different hair extensions! This company has such a diverse amount of hair extensions, especially when it comes to the color, hair type, and length! Katelyn, one of the many friendly employees, helped me when I didn't know where to begin with my hair! She was so nice with helping me try on different ones to match my hair color and style.
When trying on the different types of hair extensions, I was amazed by the quality of it! The hair extension that I got was soft and smooth, it blended in with my hair! The extensions were very easy to use as well. The price is good for the quality and amount of hair you get! Highly recommend this place!
Absolutley awesome hair! Wery good quality and wery god costumor service. I definatly recomend Perfect Locks!
As a salon owner, having to option to work with a company that has awesome quality hair, great service and competitive pricing, is helping me build my hair extensions buisness.
I always liked their product although since they moved to Walnut Creek they have price increases that theme a bit above normal increase that I assume that they're moving new Elegance tile showroom has costumes quite a bit of overhead therefore it's passed to the customer and the fact that they moved to upscale beat Walnut Creek from less Savvy Concord, so put it short when you move to where the wrong with are you live like the Romans in charge like the rhombus can afford that was the whole point in moving right ? But inspite of all that stuff they have the best products I have bought myself, are they still get 5 Stars from me....
Both the customer service and their products are top notch. I d never go anywhere else for my hair needs. I am consistently impressed by PerfectLocks.
Been a customer since 2013. I ve ordered from them over a dozen times and will not shop anywhere else! They are hands down the most reliable and honest hair company in the business.
Thanks for wonderful product, I use your hair care line on my natural straightish wavy hair as I'm Bangladeshi mixed, it makes my natural hair so bouncy, shiny and beautiful, smells amazing with the orange cream scent!, I'll always use your hair care line on my natural hair and my older sister Sonia has a hair salon on the side of her mainstream engineering job, she orders and uses your hair extensions and hair product from you guys and loves, love you guys, however I don't use your actual extensions, my natural hair is type 2a, 2b and mid thigh length
Tiffany is an expert at looking at your hair and knowing what to do. I was scared to try extensions but my hair is thin and I was continually unhappy with the way it looked. SHe started me off slowly and now I love it. Her work is very natural, I highly recommend scheduling a consult with her.
I purchased 4 packs of hair extensions and a professional membership from perfect locks on June 4th, 2018 in the amount of $437.61. After installing 3 of the 4 packs of hair extensions on my client on June 15th, 2018, she returned just over a week later to have them removed due to the hair discoloring from blonde to orange. My client has been getting hair extensions from me for years, and we have never had this problem before with other hair extension brands. I contacted Perfect Locks on June 27th, 2018 via phone and e-mail to explain the problem, and they requested I return the 4 packs of hair extensions so they could examine them to see what went wrong. I returned the extensions to Perfect Locks on 7/2/2018 using the shipping label they provided me. In the meantime, I had to purchase new hair extensions from my previous local supplier, and install new hair extensions on my client which cost me $325 for the new hair extensions and $200 for my labor, all of which I had to comp the client. A representative with Perfect Locks contacted me via phone on July 12th, 2018 and told me that upon their examination of the hair I had returned to them, they had concurred that they had sent me an old batch of hair and would resend me 3 new packs of hair and only refund me for the 1 unused and unopened pack of hair. I told them that I would not accept their offer since I had already lost $525 for my labor and the purchase of new hair extensions to fix the problem they had caused. I explained that I expected a full refund for the defective hair extensions that I had returned to them and the membership fee. The representative then told me she would discuss the issue with her manager and get back to me. I have not heard back from them and I am now in the process of trying to complete a charge-back with my bank.
Buyer Beware! I purchased bulk hair from perfect locks for braiding. In the middle of getting my hair braided, my stylist noticed that the 2 bulks I purchased was filled with lice. I immediately contacted perfect locks well within their store hours and they viewed my message and no response. I contacted them later that evening requesting someone to contact me asap. Was contacted almost 18 hours later to be told that they would give me 20% off. I had to purchase all new hair to finish my service. I understand things happen, but 20% is ridiculous. I highly recommend you DO NOT purchase from Perfectlocks. Customer service is horrible. And as much as you pay for their hair, you expect better customer service. They lack brand excellence and service and customer retention.
This was amazing. It matched my hair color so well. I love wearing my ponytail. It help bring a whole new length and fullness of body to my hair!!!! Thank you so much!!!!
PERFECT locks are perfect! I've tried PL clip ins, hand tied wefts, hand tied rows, volumizers, pony tails, closures and i tips...I've tried the curly, wavy and straight textures - everything is luxurious and long lasting. I love Perfect Locks hair so much and I won't buy anywhere else. They have the most beautiful hair that last a long time, blends like a dream with my biracial hair and takes flat irons and curling irons well. All hail Perfect Locks!!!!
Love their products! No shedding. No tangling. Easy to style, even after changing the color. It s always been smooth processing to work with this company! I appreciate the emails regarding special sales.
This is one of the best tape in extensions I have used and I have gone through practically every brand. All the brands start out relatively the same with tangle free hair but within about a month I start noticing the ends becoming tangled and dry but not with my perfect locks I have reused it already 3 months, I ordered two more sets so I can just take one out and have the other ready and one for highlights! Love them will stay with this brand and it dies have affirm payment plan fir those who can t afford the cost upfront
Great quality hair extensions! Awesome customer service. I ve tried 2 or 3 other brands and these are by far the best. Highly recommend.
Buyer beware. This is not a quality product. Their return policy is ridiculous because it begins when they ship it to you. If you don't receive it quickly, you're screwed.
Their clip in extensions are top notch. I have used Sally's and also tried Bellami. The texture of hair is a perfect match and looks so natural. I have recommended their product to so many of my friends and racked up a ton of points through their referral program. Check them out!
I m a hairstylist working out of a high-end Manhattan salon and after 16 years in this business, I have found that the PerfectLocks Hair quality and customer service are absolutely the best. I don t live in California but when I work on the phone with the staff at PerfectLocks they treat me as if I am there number one priority. The hair quality is exceptional. It lasts longer than any other hair I have used for my clients. The curly hair is our favorite because the virgin curly is so incredibly beautiful and natural looking. The wigs are durable the hair pieces are flawless and I will be ordering from this company for many years to come. Thank you PerfectLocks for your amazing hard work.
very happy the quality of the hair is spectacular I recommend them
Hair is reasonably priced and great quality. Has a little texture to it which I love! Customer service is also very responsive. I am a hairstylist who as access to several brands. This is the brand I choose for myself!
I received my perfect locks package, i am absolutely pleased with the bulk hair I've purchased, beautiful soft hair and also packaged nicely!! I definitely will be purchasing from them in the future, and the customer service was excellent!!
These extensions were great quality, perfect texture, length, EVERYTHING! Will be buying another pack because I want more fullness.
Been shopping here for years. I recently got 3 bundles of curly hair and it's still so soft and beautiful after 6 months. I plan to take it down and install wavy hair I bought from them 2 years ago! Unbelievable experience every time! I've tried every hair shop in the Bay, but not anymore. The people here are always very nice and professional. Customer for life!
Pretty hair. Been using the same hair for 2 installs. It feels natural and is easy to style. Recommend!
I purchased the kinky curly wig online. I love the style, as it looks natural. However, I wasn't a fan of the shedding during washing. Despite the shedding the wig still maintained it's style and I rock it about two times a week!
So I recently got introduced to one of their new products for curly hair, by one of their wonderful employees Brittni. Yes, they now carry curly hair products. I been using it for couple weeks now and I love it. I been struggling to find something that works for my hair after using deva curls really messed up my hair up and this product is really bringing it back.
I was so excited to see that Perfect Locks now has a curly hair care line. I seriously do not know how I have been living without these products! I have a natural deep wavy/loose curly texture that is so dry and frizzy. I've tried other curly products, but nothing seemed to be moisturizing enough for me. After using their curl care products my hair feels amazing and so bouncy. It really helps blend my natural hair with their extensions. I also love that these products work with colored hair. Soooo worth it!
Ladies you must stop by there! Ask for Brittany. Tell her Denise referred you! No seriously. .. one visit and you're hooked on this store. If you suffer from Alopecia, or any hair loss due to a medical condition, this is the place to be. Excellent customer service custom to your needs ladies and gentlemen! Stop by please don't hesitate, it's worth your while. If they don't have what you're looking for they can have it custom made. Go in with great energy and you'll have fun on your new journey! I sure did!
I purchased these extensions because of hair loss from chemotherapy. The salon I went to said I needed to get them first and they would put them on. I was lost!! Ok I can do this. I just started googling tape in hair extensions. Perfect Locks was the easiest to navigate and they had wavy extensions. Picked the ones I wanted and the color was an exact match for me. I ordered them and they came 2 days before expected delivery. My stylist put them in very easily not having used Perfect Locks before. Thank you for making this purchase so easy and for an amazing product that s given me my self confidence back.
These 4 bundles were the perfect amount for my hair. The hair is just beautiful....so soft and impeccable quality! I have very thin, fine hair and I m very self conscious about how it looks. Adding these extensions in really helped me achieve the dream hair I ve always wanted but never could grow myself. Thank you Perfect Locks for such incredible hair!
I got my extensions colored and installed here. I m delighted with how they turned out and with my overall experience. Prices are a little high but I feel good knowing I m getting my hair and services done in the same place... so far there s no problem but if there is I know I can contact them for help. Nick was very friendly during my consultation and did a great job with my fusion install. The overall process was smooth, and I ll be coming back for a touch up on about 4 weeks. If you re going to spend good money on extensions I would recommend getting them done here. Just make sure you get a consultation first and book your appt in advance.
I ve been a hair stylist for 20 years, tried every brand out there. I do use other brands, but if one of my clients is looking to invest and wants the best Remy hair available, I recommend Perfect Locks. If quality matters to you, don t look anywhere else!!
Hair is beautiful and customer service after a little bit was great in making the right choice in fixing a problem. Thank you.
The best quality hair is on Perfect Locks. I've been buying from them for more than 15 years now, and will continue to be a satisfied customer in the future. Thanks!
Always great hair, nothing like adding this clip on volumizer in three , two , one and you are out the door looking fabulous.
I loved this hair extension company! I ve been waiting a product that fits me for a long time. Finally found one! The one of the staffs Tiffani helped me a lot to look for the one that I want. She asked me hair style and hair color and letting me try many kinds of colors. She was so patient and kind for customers!
The one I got is so natural, shiny, beautiful, and easy to put in.The price was not too expensive. The perfect customer service and beautiful products! I would love to try again this company!
customer service was amazing, they responded immediately with any issues as resolved them as quick as possible. I will continue to buy their products in the future.
My brother Nick works here. It's an amazing place. All the staff do great things with all their customers.
My girlfriend and I were looking for some good quality extensions and I happen to bump into this online store. The website is super impressive and I saw they cater to some celebs too. Gave it a shot and I am so happy with my choice. Got a perfect set of extensions which match my color and texture. Only negative is I was expecting more hair in one bundle but I guess everything is clearly mentioned in the description which I missed. So had to order another set. Would recommend to read the description, their return policy, and also call if you have doubts about how much is needed. It really helps talking to a real person.
I did a lot of research and check out a lot of places perfectlocks was my go to. I ordered on to see how it will feel and look and fell I love even got vip membership
The hair was absolutely terrible. I ordered a 22inch curly, it didn t look 22 inche,s, it looked more like 18 and when blow drying my hair straight at the hair salon the hair dresser agreed the ends were so bad I d have to cut 5 inches for the hair to look healthy straight and not damage. I will not be buying from this company. Was not good quality and if you want a 20 inch buy 28inches because the hair is very stringy and requires a good cut before this looks healthy.
I ordered my 'Perfect Locks' straight virgin remy hair about a month ago. I was extremely excited to recieve my purchase since I had read a lot of glowing reviews. I had researched many hair companies because I wanted to ensure that I was well informed because this was an investment for me. I am ecstatic to say that I was pleasantly surprised with the customer service I received and the quality of the hair. I will be a 'perfect locks ' customer for life. My hairdresser was also pleased with the quality of the hair stating "this is premium virgin remy hair, it should hold well for a long while". I am very pleased with MY perfect locks
Sincerely,
Demarrah Brooks
I drive by this place every day and finally decided to stop in. They have so many types of extensions! It was a bit overwhelming for me but I am happy with how the girl explained everything to me.
I always thought about trying extensions but didn t know where to start. Now I have a general idea, I ll probably take the plunge soon, it ll be an early bday present for myself!
I m one of those people that have to see it to believe it. This most definitely also applies to hair! I need to touch and feel it... I m not about to drop this kind of cash on something virtual! This is not a video game, THIS IS REAL LIFE PEOPLE!!!
Perfect Locks checks all the boxes. Love the quality and the staff is nice. I m so thankful to have found a place like this in the Bay Area. Don t go anywhere else!
perfectlocks.com
