These guys absolutely shreaded my credit. Also wouldn't allow me to claim a bad transmission after paying for extended warranties. Another dealership diagnosed bad trans and worked to replace it since these scam artists wouldn't.
"This isn't the type of loan you pay off, this is the type of loan you refinance" that's a line i never heard until i spoke with these jokers.
Avoid like a room full of snakes.
They do not know how to negotiate well with the client when buying a car. They trick the consumer on numbers.
My salesman (Walter) was extraordinary in his taking care of me. He is attentive and patient, but most of all not a typical pushy car salesman! The staff was professional and very courteous and the showroom neat and clean. My entire experience rates a 11/10 in my opinion. You can t go wrong in choosing this dealership and Walter!
Got my first car, and I have so happy I went here, everyone was very nice. And it didn t take 10 hour like I thought it would. I would recommend coming!
I just move Peoria Nissian and Melo. She is just simply amazing. She helped me get into the car I wanted. Did not pressure me and made me feel comfortable
Everyone was so welconing. It was actually fun to be at the there
Thank you so everything
Remember you want to have Melo help you get into your new carshd is the best!!!!
We drove from Gilbert, so we were hoping that things would go well.
Our salesman Jason Washington was great. He had patience and honest answers. I would recommend that you ask for him to get the best service..
Dropped off my 2015 Nissan Sentra there for recall and maintenance repairs. Dealt with David. Awesome guy. The staff and the atmosphere was very friendly. David was very informative and made sure I got best service.
I appreciated peoria nissian help with me finding a vechile! Cisco was my salesman and he was very nice not pushy listen to my needs of a vechile and helped everything go smoothly, if u are looking for a great salesman ask for him! He will treat u awesome and with no pressure at all!! Thank you again Cisco for all of your help!
The best experience I ever had at a dealership. The staff is friendly and professional. They gave a really good price for our trade in and gave me an overall great deal. Our salesman was Javi. We will definitely come back and buy from him again. He was great!! I totally recommend this Peoria Nissan!!
I had an excellent experience with Peoria Nissan customer service. A+! Felt taken care of throughout the process.
Have purchase, traded 3 vehicles from this dealer in the past year. I have had no issues from neither sales, finance or even service departments.
Great experience. My sales person was more than helpful; if it weren't for him I wouldn't have gotten the car I wanted.
I loved it! First time buying a car there and it couldn't have been any easier. Also the staff were very nice especially Ashley she was very friendly and super helpful!
Just got delivered my new 2016 Rogue from the great team at Peoria Nissan. After walking out of 2 other Nissan dealerships and hanging up on 1 other...Frank, Josh, and Rich were able to make the deal I wanted and THEN SOME. Try it the HARD WAY, and then go in to Peoria Nissan.
Horrible Finance department, I feel like they are profiling me , I buy my car yesterday from them, I am not asking them to finance me I have my check in cash , my sales man is very nice but I will just say he is also suck and like he don't know how it works,
The service department is amazing. Really helpful and friendly.
No where on my paperwork does it tell me what kind of oil you used or how many quarts were put in. $113.00 for an oil change is outrageous! I don't even know what I paid for!!
Exselent good customer service very friendly staff of the recommend
the service guy was AMAZING. Way better than I expected. Usually I do my own maintenance, but I went in because originally the used Nissian was sold to me without the key for the wheel locks. I decided I would use the free oil change and get the key.
Elijah went above and beyond, also let us know that the tires needed replaced and the pricing for the tires were better than expected too.
I have to give a shout out to Mr. Jeff Pordes. Right off the bat this you fella was straight forward and didn't dish out any Bullsh*# just to make a quick sale. He went straight for asking about what I'm looking for and also what is in my budget which is very important when making an investment like this. Jeff has pretty great integrity that is out of this world, and that not something you see too much nowadays. But not only did I find that he is a great salesman but he is quite a delightful soul. Keep on being awesome Mr Jeff. You are a great representation of Peoria Nissan. I will come looking for you everytime I'm come by.
God Bless and Thank you Jeff and Peoria Nissan.
Our car had something wrong with the transmission that worried us to death because it was a 2013 nissan altima.....after sending an email to the GM he called me and we brung the car to the shop....They replaced the part for us at no charge and the car is working perfect now. Thank you
I HAVE BOUGHT 3 CARS AND REFERRED 3 PEOPLE TO PEORIA NISSAN. I HAVE BEEN DISAPPOINTED IN THERE SERVICE DEPARTMENT. I BROUGHT MY CAR IN ONE TIME TO HAVE A LIST OF THINGS DONE TO IT. AND GOT IT BACK WITH THEM ONLY FIXING THE RECALL AND NOT DOING ANYTHING ELSE AND LEFT MY CAR DIRTY. I TOOK MY CAR IN AGAIN 3 WEEKS LATER. AND KEPT MY CAR FOR 10 DAYS TO REPAIR TIRES SO I HAD A RENTAL, THEY HAVE BEEN POOR ON CUSTOMER SERVICE, THERE LACK OF COMMUNICATION AND GETTING THINGS DONE IN A TIMELY FASHION HAS GOTTEN WORSE. I WOULD NO LONGER RECOMMEND THEM TO ANYONE.
Busy place collecting name for people trying to win a drawing to buy a car for 99.00.....
Walter was very helpful in finding my Titan truck for me
Horrible experience. I saw online for a nice looking Buick Lucerne and thought I would check it out. It said that the car was nice, loaded and had no accidents. So I call ahead and the man tells me it's still there and in good shape. Then I came over to look at the Buick and practically get rushed by three salespeople. They try to sit me down and "crunch numbers" without me even seeing the car. I told them I want to see the car before filling out a bunch of nonsense paperwork. So two of them finally lead me outside to look at it and low and behold the whole passenger side is caved in with dents galore, the passenger windows are broken, and it's on a donut wheel. The guys then act all surprised but don't even apologise. They then try to pressure me into looking at other cars instead. They mention an 05' Toyota Camry so I look just in case. When they show the Camry it was going for $9,000! For an 05! And it had over 140,000 miles on it! Then they say " that's just our retail price" So I ask them how much they would go down. And they wouldn't tell me. They just kept trying to pressure me into filling out paperwork. So I tell them I'm leaving and start walking towards my car. Then one of them drives up to me and says " it's got cold ac" like that makes it so special. Then they got the manager out to try to pressure me. I told him I was done and left. I get home and a half hour later one of the salespeople calls me on my phone and trys to get me to come down and look at other cars after I already got fed up and left and drove many miles back home. I told him I don't trust their dealership and to lose my phone number. I really don't trust them and I will tell everyone I know not to go to Peoria Nissan. I don't want anyone else getting bamboozled by these predators. Now I just wish I could give this review 0 stars instead of 1
I had a problem with my service experience. Al never told me that the recall that I brought my car in for in the first place required a special order part. He had some additional service recommendations since my vehicle was at 60,000 miles. I chose to get the most expensive service taken care of on this visit and get the others at a later service visit. The tech recommended that the tires be rotated on the next service. Al however charged me for the tire rotation anyway. From my first call and the three calls he made to me never told me that my brake recall wouldn't be taken care of.
Emilio to the rescue. Thanks to Emilio and to Peoria Nissan service policy's. He understood my concern and made restitution beyond my expectations. Thank you for turning what would have been a bad review into an excellent one. looking forward to doing business with you again.
BEST CAR SERVICE. THE SERVICE TIME WAS REASONABLY SHORT, EVERYONE WAS COURTEOUS, COMFORTABLE AND CLEAN WAITING ROOM. THEY EVEN WASHED MY CAR. WILL RECOMMEND THEM TO OTHERS.
Always good service. They are honest and never try to sell work that you don't need. I went in for a brake job expecting to have the front and rear done. They said the back brakes didn't need changing. I was impressed!
Victor is a great guy. There was no sales pressure. I let him know what I wanted and when I go there, he had the car I was looking for parked in the front waiting for me to look at. If anyone is looking to buy a car and want no sales pressure, definitely go to Peoria Nissan. Ask for Victor, he will take good care of you.
I am very happy with them each one them was so kind and helpful especially Rich,Dean and Kurt , Kurt is the one call me he was very friendly and helped me to buy car thanks to each one and Peoria Nissan. Bahin
Brandon Hamm was so helpful. Made the car buying experience super easy. Highly recommend anyone in the market to buy a car to call Brandon.
Fast, reasonable price. Always polite and customer focused.
I have been working with Chris Rippey for almost 8 years now as a Nissan customer. Every single visit I know that me and my car are in good hands. He not only cares about making sure everything goes well with your service appointment, but he takes the time to show he cares about you as a person. 8 years later, I would trust my car to no one else.
Service personnel very professional. Fast turn around.
James is amazing always takes good care of me when I come in for service.
The service guy was great and delivered as promised
I was in the market to trading in my car, I needed to get a bigger car. My credit was not the best, so I was nervous about applying for a new car. I Spoke with Kevin, and he gave me the encouragement to give it a shot, went down to the dealership, everyone there was so inviting and friendly. I ended up with the car I wanted, and I can say I'm very happy! I would definitely recommend to my friends and family!
Great service great people. Helped us all thru the process and helped us get to the best deal. 100% would recommend them! Thanks to them my wife has a beautiful brand new 2pw0 Nissan Altima fully loaded! Kudos to them!
Called about a warranty issue. Got excellent help from James. Very professional and polite.
Jeff Pordes got us a great deal on a 2015 Nissan Altima!
On a Sunday afternoon, September 9th, we called Peoria Nissan to stop by and look at a GMC Yukon Denali on our way back from a family event. We setup an appointment and were promptly greeted by a salesperson at the front door who was friendly and showed us right to the vehicle that we were interested in. I expressed to him my frustration with the typical dealership tactics, but he assured me that Peoria Nissan was different. The test drive went well and we haggled over the price for only about 5 minutes before coming to an agreement. I mentioned that I would also like to take the vehicle to my mechanic to get it checked out since there was no warranty being offered by Peoria Nissan. The salesperson said that would be no problem. We waited around a little bit for someone to finish the paperwork with us, which I didn t anticipate would take long since we were cash buyers. I was taken back to an office while my family stayed in the waiting room. Once again I mentioned that I would like to take the vehicle to my mechanic and the closer mentioned he would be right back. I sat in his office staring at the walls for 45 minutes before I decided to take my family and leave. So, after being at Peoria Nissan for 2 hours and 45 minutes, we left. The next day the salesperson called me and asked if I would be willing to drive up there and finish the paperwork in under 30 minutes guaranteed. I believe in second chances, and liked the vehicle so I said that I would be up there at 8pm to sign. Around 6pm a sales manager, from Peoria Nissan, called me back to say that they were raising the agreed upon price by $1,600. That is when I realized that the salesperson was right, Peoria Nissan is not like other dealerships, they are worse.
BEWARE! We went and bought two cars and we were promised car detailing, low payments and low interest, we even signed the contract at these rates. They hyped us up, made us hit the gong. 3 days later a financial person calls and says I have fantastic news, your payment is going to be lower just come in and sign the contract. When we got there the interest had gone from 8% 14.4% in the payment went from $236 to $306 which added about $3500 more to the end rate that we would be paying. When they gave us the cars they were filthy after a so-called detailing, and so they had us come back and even after a second detailing the cars were completely dirty. So be very careful when dealing with Peoria Nissan, make sure that the rates cannot move, refuse to change your contract and don t resign anything different than what they initially had for you, Don t believe anything they promise you, and expect the car to come as is and filthy.
The team is very friendly and efficient. Had no problems.
I would not recommend this dealership to my worst enemy. First of all we sat there from 11am - 1030 pm when we went to buy a vehicle. Then we had the vehicle for 4 days and they call my husband saying that we need to come in and resign papers because the bank is giving us a better interest rate, but when he arrived they told him they needed the vehicle back because the bank backed out of their end of the deal. Why couldn't they just be straight up with us??? He had to sit and wait for a ride and waste more time at this awful dealership. Seriously people this Peoria Nissan SUCKS!!! For my future car dealing and buying I am going to stick with Earnhardt Honda!!
I began using your garage shortly after I purchased my 2002 Pathfinder. Your establishment has maintained both of my vehicles ever since. Your Service Adviser's are friendly, courteous and very professional in handling issues about the vehicles we have no matter whether they are another make. I am very picky about my automobiles because they are such a large investment and your mechanics have treated them as much. Yes, Peoria Nissan is definitely a five star organization. By the way, I still have my 2002 Pathfinder. Excellent vehicle!
Peoria Nissan is always on their A game every time I go in.
I took my 2018 Titan in for service the service mgr Paul Watz was great I was in and out in an hour and a half as promised I was given a detailed report of what was done and what is needed in the future. Thanks Peoria Nissan
I dont know how a business can be so polar opposite in its departments.
My Service advisor, Paul Watz is one of the best that I have ever dealt with and their technicians do fantastic work on my 20 year old xterra. That gets 5 stars.
They get zero stars for their sales department. Their sales staff are the worst I've ever dealt with. They are the stereotypical sleazebags that play the same stereotypical games that you've been reading about for decades.
They overprice their used cars, so it takes hours of playing bad cop/good cop between your salesman and the evil sales Manager to get it to where it should have been in the first place BEFORE you started negotiating.
I made the mistake of calling about another Xterra that caught my eye and declined interest after they wanted almost MSRP for a 3 year old used SUV and then they called over 40 times in 3 months trying to get me to come back in. I had to post screenshots of the calls on their FB page and threaten them with a lawsuit If they didn't stop. This being after multiple attempts on my part of simply asking them to callings, when they called .
I'll continue to use their shop, but I will never set foot on their sales floor again
Waited hours for a finance manager ounce you buy it the service quits recommend going elsewhere
Eric Olsen is hands down the best. This is our 3rd and 4th car from Peoria and every time Eric makes it seamless. If a problem does arise he is quick to jump into action and makes things right. Give Eric a chance, you won't be disappointed
I just bought a Nissan Sentra, upon reviewing the contract with my financial advisor we found out that they robbed us blindly. They charged us $2,800 on a warranty that I could have bought at my credit union for $1,200. They charged us $895 for gap insurance which should have cost us three hundred bucks at our credit union. I would never go to this dealership again. The biggest Crooks I've ever seen. We're dropping all this extra garbage off of our contract, if we can.
We don't buy cars everyday ever, this is a very rare purchase for us. We needed a second car and got screwed.
I just recently traded my Kia Soul for a new Nissan NV 200. I dreaded going in but was pleasantly surprised how easy it went. Mike Choate was my salesman and made sure my experience was a good one. Chris Pierce, the finance manager was also awesome to deal with. They made us feel like a family member. I will definitely be returning in the future when i decide to trade again and 100% refer anyone that's looking for a good dealership!
If you re looking for a new Nissan I highly recommend Ramon Landeros. The environment is low pressure here and Ramon is knowledge and patient. If you re in the market, definitely ask to work with him!
Peoria Nissan's service department is excellent. Easy to make an appointment, work very good and completed in a timely manner.
We had an amazing experience at Peoria Nissan! They worked with our budget and were quick and friendly! Sultan and Giselle were the bomb!! Highly recommend
We recently purchased a Nissan Titan and between our friends at Peoria Infiniti & Peoria Nissan - our experience has been on point every step of the way. Had a couple warranty fixes to do this week and from the first phone call to the finish, each person we came in contact with was knowledgeable, professional and friendly. Debbie & Elijah were on it and made us feel totally taken care of. The Parts Dept & the Cashier desk, too - everyone doing a great & fabulous job. Thanks guys
My service experience at Nissan is fantastic and I wouldn't take my vehicle to any other service department.
Our sales person was very polite and made looking at cars easier, but the finance dept was very pushy and made me go to another dealer to buy a car.
Repairs done ok body shop at another body shop at fault.
terrible terrible dealership.and i work for a dealership. my wife had bought a rogue two months ago and was promised a second key fob and a chip in her windshield fixed. after leaving several messages and one even to the general manager with no response back. please read multiple reviews on this dealership . they only have a few automated responses to good review but i would say the bad out way the good. terrible service
I wanted to take a few minutes a recognition of John Breeser's services provided 5/19/2016. I first inquired about a trade in on my vehicle, 2013 Nissan Altima. After finding out that my trade in value was significantly lower than the payoff value of my vehicle I decided not to pursue the car purchase. John was kind enough to repetitively get a hold of me so he can assist me with my needs. I decided to reply back to an email of his and inform him of my current situation and without hesitation he came back with a proposal on a new 2016 Rogue SL that would only bring up my payment by another $20. After a few emails back and forth, I decided to come into your facility and speak to John in person regarding consideration to the new purchase/trade. John was very welcoming and did not waste time in getting everything in place before my arrival. There is a reason I've purchased my last few vehicles through John's services. John knows how to do business and knows how to treat his customers. Overall, my visit satisfaction would rank 5 out of 5 stars. I continue enjoying my business with Peoria Nissan and believe that's highly attributable to Johns services provided time and time again. I want to thank you and John for making my experience in car buying such as remarkable experience.
Just wanted to give a big Thank You to Jeff Pordes for providing me with the best service, best price, and most of all being HONEST with me.
Told him that I knew what I wanted what I was going to pay and didn't have a lot of time to waste. Within 3 hours I'm driving off in my new 2015 Rogue.
at the payment that was best suited for me.
I would certainly recommend all my friends to go and see Jeff Pordes when purchasing their new vehicle.
Tyrone Gilbert
Phoenix
Friendly service, genuine service technicians! Only reason I didn't give it a full 5 stars was because my car took 3 hours for an oil change. However the service center was FULL of people. A lot of happy customers that keep coming back!
Exceptional personalized service! Thanks to Paul Watz for giving me the wonderful experience as my service advisor from day one ever since i bought a vehicle from this dealership from 2011 to date. I would highly recommend this dealership and its service center to anyone. The place is great!
Sam (salesman)was wonderful. He was knowledgeable and courteous. I I couldn't ask for better better salesperson
Very happy with my purchase. Kristian did a fantastic job.
If you are in the market for a Nissan ask for Katie at Peoria Nissan ( new or pre-owned)..She has been at this Store for several years and is just an all around Nice Person.Very Helpful, Polite and Informative...No Pressure from her and she makes the buying experience a pleasant one..I would recommend that you take the Pre-owned Car to an Independent Mechanic to have a Buyers Inspection Done...These cars are Rental Cars and you want to make sure these have not been Abused....It doesn't matter if they are Certified, you need to know if the Vehicle was abused while in Rental Service... A Good mechanic will tell you that....Go see Katie..She is Great !!!!
Thanks for your Help !
Everyone was friendly, helpful and knowledgeable in helping me find my perfect new car. Scott was wonderful to work with!
Peoria Ford provided the best car buying experience from start to finish.
It's probably the best customer service I've ever had at a car dealership.
First time having service work done there. Overall great experience. I will be back.
A broken door handle.. it was fixed same day.. Great!
Peoria Nissan is my 1st choice for Nissan Repairs.
If you want VIP customer service, Peoria Nissan has just the salesman to deliver it - SERGE ANGOUNOU! We worked hard trying to find the perfect family vehicle for our needs, and although we didn't find it at Peoria Nissan, Serge really took care of us. He went the extra mile and helped us shop at their sister dealerships right there on Bell Road. We did end up finding a Sequoia we wanted, but we couldn't make a deal on it, not due to the salesman's end, but from the upper chain. In fact, we feel quite bad that we couldn't give Serge the sale based on his superior's stubbornness. But, Serge is seriously every car buyer's dream salesman. He wasn't pushy, was very professional and casual at the same time, and we honestly had fun while we were shopping for the right car. Serge will take care of you, and he'll do his darnest to find you exactly what you're looking for.
I bought a car from these guys at the end of last year, and it was used, but thank God I got the extended warranty. It's definitely had its issues since I drove off of the lot (I've taken the car in twice and haven't even needed an oil change yet), but with the warranty that I have they've been super nice and super helpful, and their service department is fantastic. They're friendly and walk you through what went wrong and they talk to you like a real person, which I appreciate! Wouldn't necessarily recommend getting a used car from them (or if you do, get a mechanic to look under the hood a bit and make sure it's not going to have issues three days after you drive away), but their customer service is awesome
Scott is a great service advisor. He gives it to me straight. When he tells me I need something I actually believe him. Great service!
Chris was Very friendly, informative and efficient.
