Peoria Nissan Reviews

I have just had the BEST car buying experience I have ever had!! Everyone I have dealt with at the dealership have been so professional and nice not always a common experience when buying a car!!

However, I must tell you that the most important reason I bought my new Titan truck from them was how exceptional and sweet my sales woman, MELO CONTRERAS, was to work with!! If you want to have the best buying experience, too, ask for Melo! She is amazing!! I expect we will continue being friends going forward as she was so incredibly personable and.she was NEVER pushy or insistent.

I will be recommending Peoria Nissan to all of my friends and family in the area.

My Fiance and i went in to look at vehicles and we both got what we wanted with in our price range, My fiance left with a red SUV and was not happy with it when we got home. So we went back to the dealership and they were able to get her the white one she wanted. We were in and out with in 2 hours which made us very happy that we didn't have to spend all night there. Thank you again Nissan for the second year in a row with working with us!

I went to get an oil change on my 2010 nissan maxima, made an appointment at 1130am, i arrived and 11:15am and left at 2:58pm. When i made the appointment service guy stated it would take approximately 1-1.5hrs. Service adviser never informed me of the status of my vehicle and after being at the dealership waiting for my vehicle for over 3hrs, i was never explained on what service was completed or anything, he just said sign and pay and that was it.

Great customer service. Honest place to have work done on personal vehicles. I highly recommended this dealership. Parts clerk is a pleasure to do business with

Service Scott CLOUSE is really exc. Hugh McLauglin in sales is great
.We bought 3 new cars from him.

The team at Peoria Nissan ROCK!!! From start to finish I was on my way home in my 2017 Nissan Altima in 2 hours! It would have been sooner but the finance team was in a meeting! Rick helped me with my vehicle selection and Frank got me a great price. I then went to finance and Caitlin had all the paperwork ready for me. I have never had such a great experience in a dealership! I will definitely recommend them to my friends and family!

The Service department at Peoria Nissan is one of the finest I've ever been connected to... thank you all so much for a great 1st experience I will definitely be back...

I want to say thank you to Fonzy for being amazing at deal with and making my time at the dealership easy. I enjoyed meeting the team at Peoria Nissan and making this stress free and enjoyable. I will be sending in tons of customers to see Fonzy!!!

Paul W. is the reason I take my Rogue to Peoria Nissan! Great service.

Everyone at Peoria Nissan was super nice. Especially my salesman Chazz.They did everything they had to do to get me in my new Altima. I would like to thank everyone there. You know being nice to someone means a lot.

Found a used car advertised on their website for $13k. Test drove it then sat down to talk numbers. Their first offer was over $16k just for the car, over $3k in options, and an out the door price of over $21k. The options included paint protection that was supposedly already applied when every panel was rough to the touch, the rear deck had visible UV damage, every panel is full of swirl marks, and the UV protectant on both headlights is broke down and they are clouded over. So in one offer they pulled a bait and switch and lied about having applied paint protection. Car is still for sale over 2 weeks later.

Katie Did a great job. The sales manager Ricky, did everything he said he would. The finance manager Chris Drove your very professional and very attentive and extremely helpful in explaining all the figures.

Scott Clouse is exceptional! He addressed my issue immediately, and took the initiative to fix a warranty item unrelated to my visit.

Enrique in the service department quoted my wife $500 to change a wiper fluid reservoir. It's a 60 dollar part that should cost no more than $150 to replace. DO NOT TRUST THEM! Also attempted to tell her the drive belt was severely damaged. When I checked it out it was brand new. He quoted my wife 1800 dollars for the work. I took it to service king and paid $450

Jen the salesperson and her boss were very understanding patience and honest.
I would recommend this dealership especially Jen.

My First service on my new Versa was great! I was in and out in less than an hour with a total cost of $0!

Adriana and Eric were the BEST! Super informative, quick, smoking deal! We purchased a Nissan Rogue and couldnt be happier!! They have a lot of options in cars and great financial options. Thank you for a wonderful experience!!!!!

After speaking with Peoria Nissan I have updated my review to 5 Star this company truly cares about their customers and is willing to take care of them to provide a superior experience
Thank you

James was engaging and gave me all information I needed to know about my care.

Our salesman was Yunior Mir and he was great! The whole staff at Peoria Nissan was exceptional! I spoke with quite a few of the managers there and they were quick and to the point. Three of them that I spoke to was Mike, Josh, and Chris Drobney. Nobody pressured me into buying something that I didn t want. Now I am very happy to drive the 2017 Nissan Titan that was in their showroom! I appreciate the time and effort it took to letting me sign with them. They worked with our budget and was professional all throughout. I look forward to buying another vehicle from them in the future.

Al was very professional and went above and beyond to help me feel confident in purchasing with Peoria Nissan.

Polly and Serge and the WHOLE team at Peoria Nissan are great. I have been a repeat customer more than once and always enjoy my experience. Thank you guys!

Everything went very smooth . Our salesman was very new but enthusiastic.

"i can get you a better price after the test drive"

Al Barroso is my advisor and he's just the nicest guy. Nothing feels forced or like he's trying too hard to be nice. He is personable and he listens and he has always been very pleasant to speak with no matter what time I bring my car in for service. From early morning to after lunch. I was somewhat concerned after my previous advisor left the company but Al volunteered to take care of me and he does. I can't say enough nice things about him.

I had a very pleasant experience while having my Pathfinder serviced. The Exceptional customer service provided to me was much appreciated!

Quick friendly service. Informative without being pushy for sale.

I called last minute for service. Steve was great, was able to get me an appointment. When I brought my vehicle in, I was in and out in no time.

very helpful sales team ,specially the sales associate,sal Bastawy that helped me buying my car ,he took the time for days to locate what I want and I was very happy with the whole process .
thank you sal Bastawy , thank you every one AT PEORIA NISSAN

My brother and I came here to look at cars. We had a few dealers on our lost and this was our first stop. We looked at a 2011 Altima that was a little pricey. We wanted to leave and go see another car and they basically told us no. After telling them for over 20 minutes that we wanted to at least go see another car. They immediately started bashing the other dealership and putting down their cars. We went and looked at the other car which was far better than any other car they had and Ben came with a factory Waranty. They called us a few days ago and we told them we found a different car and where no longer in the market.

The sales person called is "suckers" and that we are screwed and that our car will break down and leave us stranded.

I was astounded. I record all my calls and will be talking to my lawyer and filling harassment claims if this dealer or anyone from their organization so much as mails me a letter unless it is an apology.

Do not go here. Feel free to contact me and I will play you the recording of the phone call.

I inquired online and was connected with Melo (Melida Pereira). Melo was outstanding! One of the most courteous, professional salespeople I ve worked with over many years of buying vehicles. Melo treated my time with the highest importance and never once was I uncomfortable. Negotiation was smoother than any other I ve experienced. Her follow ups are appropriately timed and never inconvenient. Peoria Nissan is top-notch and absolutely cares for their customers, I d highly encourage anyone to go there and to also ask for Melo, if possible. Also, Chris S. in finance was just as awesome, so detailed and had terrific answers to every question asked. I appreciate how up front he, Melo and everyone at Peoria Nissan is. Massive kudos!! Thank you for such a great experience!!

Took 4 hours to get my truck back. Went in for an oil change, and they forgot about me. They left my truck in the back. I went up to ask if I needed to find a ride to pick my kids up from school because the will be getting out soon, only to find out my truck had been done hours ago. This is why my wife drives all the way to Avondale for her vehical service.

I called early in the week (Tues or Wed)and scheduled an oil change and a detailing for Saturday the 4th. I scheduled it early because they said they would need the car for a longer period because of the detailing. I arrived 15 minutes early 10:15 AM (was scheduled for 10:30am). Only for Vince to tell me that they do not do detailing on Saturdays. Why wasn't I told this when I made my appointment? I even told him he could keep my car for the whole day if necessary. He said he would try and get it done. When I picked up my car at 2:15 PM he said they were only able to vacuum and wash the car. (They did not do this to the backseat or floor of the back seat). He did offer to get the detailing done during the week. But as I told him I work in sales and need my car during the week for my sales calls. Never did he offer a loaner if I was to bring it in during the week. Every time I bring my car in there has always been an issue. Last time I had an oil change they didn't check the air in my tires nor did they fill my windshield wiper fluid. The car wasn't cleaned well either, so I was offered a detailing for those reasons. Now here we go all over again, and I still can't get the detailing done. What would you do???

Feel like I bought a Lemon

We purchased a used 2016 Cruze with 72,000 miles. Everything since then has been a mess. They needed to replace a windshield and the casing for the rear lights. This took them 5 days. We were even told the car was done, when it wasn't and wasted our time going to the dealership to get it. We were told the car would be detailed, it wasn't (my wife made them go back a second time).

Less than 2 weeks later I find a leak and take the car back in. At first they said that I could come back another day because they were busy. I refused to leave and they took the car and gave me a rental for my trouble.

They water pump was replaced. However, 11 days later the check engine indicator comes on AND the passenger side actuator went out at the same time. The check engine light was a loose gas cap (we were told) but they wanted to charge us over $200 to replace the actuator. This was supposedly AFTER they waived the labor costs. I found a mobile window repair company to do the same work for the same cost. When we complained about this, the sales manager Jason simply said "You shouldn't have bought a car with that many miles" and continued to try and upsell us on a Nissan. This would require our payments to go up almost 25%. The entire process since buying this vehicle has been a nightmare and I could not recommend this dealership to anyone.

Luis in parts thinks he can get away with ripping you off on parts! Guess what ..... not everyone is an idiot! Some people know the MSRP before they show up. They may reserve the right to charge OVER MSRP, But we have plenty of other dealerships around with a fair price....

Was nice and friendly , but they lack in telling you what the problems are and never give you defiant answer about things nor do they care to listen to customers on what the problems are or care to hear if you have warranty or if it covers the problem its seems to me they are about making a fast buck or to charge you for things that arent relevant or covered its bad enough that we all pay alot for a reliable car and cant afford to by new car every 2 , to 5 years just plain wrong

I visited this dealership about six months ago. I have since recieved over 300 calls and messages from Scott Collins a salesman at Peoria Nissan. I have left several messages asking him to stop harassing me. Because of Scott Collins I will never step foot in this dealership again. Peoria Nissan what a horrible way to conduct business, harassing potential customers.

They went above and beyond to troubleshoot my car's issues and get me the best deal with my extended warranty.

Well, I gave them as long as i could stand. Here's the TLDR version. Liars, and thieves, at least the sales department. Service department was good, albeit slow and inept. Long version to follow.

I was foolish enough to believe them that they said they had a second key. During the paperwork signing they said they couldn't find it, but they would get the second key to me, they didn't. I contacted about a dozen times and got answers either dodging me entirely, or claiming they never got it from the prior owner and that they weren't able to get it from her, but they would keep trying. Almost a year later, and i'm without a second key. I asked if they could help me remedy the problem (hoping they would at least split the cost, since i was lead to believe i would have one in hand) and was told I could buy a new one for something like $400. I know i should have gotten it in writing that they would provide me the second key, but i was foolish enough to think they would stand by their word. First mistake.

They told me my car was worthless and would be sent straight to auction and only gave me $500 for my trade, I came back to the dealer three days later (another problem i'll explain later) to find that my traded car was on their lot for $8000!!!! Hopefully some unfortunate soul did not get scammed buying that.

Then there's the reasons I was back at the dealer a few days later to witness my highly marked up trade in. There was an engine light that popped up when i test drove (it's a 2016, how bad could it be really), i can't remember what they excused it as, but they cleared it and everything seemed fine. Got it home, popped up again. Brought it in, was told it was nothing, cleared it and sent back home. Didn't even make it home and it popped up AGAIN. I got it checked myself at autozone, some kind of engine shutter dampers or something. I took it in and told them i had it read and what the problem was and they finally fixed it, although they now had to keep my car for a week when they should have never put it on the lot like this.

None of this should be surprising, because we've all gotten accustomed to the idea of the scummy lying car dealer. Naively i thought in 2017 that may have changed. This dealership is absolutely not to be trusted, don't trust them at their word, don't trust the vehicles on their lot, and absolutely don't trust their prices, or their valuation of your vehicle. If you choose not to heed my warnings, prepare to be scammed.

I was sorry to find out my service advisor, David had left. But, happy to find out that Steve Hollon was just as friendly and helpful. I received outstanding service!

excellent customer service! appreciate scott clouse' attention to detail in the transaction and his timeliness in getting it done. the whole crew is pleasant and they come out to check with you as you drive up. but for me, most import is being to schedule service online; go in; get the job done, and be out--that is awesome!! so yes, i would highly recommend peoria nissan for your car service needs.

This place is always busy, clean, that's why you need to wait for your car to get service, My kids love this place.

I had a pretty lengthy negative review on here and all of a sudden it's gone imagine that, that's fine all I have to say is there pushy and don't listen to people all they care about is sales not the customer's, and takings up your time I have no use for them.
Avondale Nissan is where I'll be going to give my business to.

Great service, zero problems. I was very happy with the outcome.

Great staff awesome to work with. I came from SE Scottsdale
to come here and enjoyed my experience

Always good service - the service reps listen well and ensure your vehicle is well-cared for. The coffee and snacks are a nice touch and the waiting lounge is very comfortable,

I want to thank my sales rep Sarkou M. for a pleasant experience at Peoria Nissan. Sarkou worked very hard on meeting my needs in a new car along with getting me a great deal. I was impressed how friendly and helpful the staff was. I also want to thank Debbie, Ricky and Dominique for their assistance through out the process.

The Service department at Peoria Nissan always goes above and beyond.

My wife and I, had a vary fine experience. A fine young Sales Consultant Mr. Timothy Ianos, met us at the door and seen to our every need. Helped us pick the car that we wanted. Every one at Peoria Nissan tock vary good care of us.

the service here is the best in a valley
Jonathan took care of me. went out of his way to make sure i got the right car for the right price i cant wait to get my new car ill for sure be going back

thanks again Jonathan

A first in line oil change should be 15 - 20 minutes not 2 hours and 12 minutes

My car was recently serviced there and I worked with Rian Meek who was very helpful. I have had two different cars through Peoria Nissan and I've always received amazing customer service.

BEWARE OF USED CARS. Even though it was a certified preowned car, I was sold a car used by a chronic smoker and both sales and service team knew about it. They used Air Freshener or something for the test drive and the WORST SMOKE smell came back in 2 days. When I reached out to the sales team they said they can t do anything about it. With two kids in the family suffering from this smell, it is REALLY bad experience buying this car. The salesman knew about kids as well but he still SOLD it. UNETHICAL BUSINESS PRACTICE.

Went for a service after a month and I was given an option of buying a new car with trade in ($11000 more in budget) and the sales manager acted as if he is doing a BIG FAVOR for me. Try fixing your unethical business practices.

Deserves 0 stars.

I wasted 2 hours there for nothing. Rich was very helpful in showing us multiple cars and prices, but after we negotiated, test-driven, and decided to buy one of the cars for $15,000 + tax and other fees, the sales manager subtly changed his mind about the price we agreed upon, even though Rich contacted him first before lowering the price by $1000. I would give 5 stars for Rich for trying to help us, but I would definitely give 0 stars for this dealership and the sales manager.

Well i went in last Sunday. I had the worst experience of my life. I will never go back to this dealership. Kidnapping a car because the "owner " wants it on the lot. And we need to find a car we like to buy. Eff that and eff peoria Nissan.

Ended up not purchasing a car from Peoria, but I would recommend for anyone interested to work with Scott Collins. He was attentive and not pushy at all. He understood the situation I was in and was very professional.

We had requested for the UV protectant coat to be put on that day and it was not done. We also requested the front Faring to be secured with a clipped. It was on the work order. When picking the car up, it was not on the receipt, the service writer said the UV coat was put on, although the car was dirty and still dusty, so it could not have been done. Also was not on receipt.

I scheduled my wife's Nissan Altima in for a service. My service representative "Tom" was absolutely fabulous. He did not try to sell me anything I did not need in addition to walking me through the process and keeping me informed. I would definitely recommend "Tom" in service at Peoria Nissan for your service-related vehicle needs.

What a terrible experience, returning a lease to this dealership is not a pleasant task!!! i advise you not to lease from them they will give you a hard time returning it!!!

Service advisor Chris Rippey as always-did a great job! Professional as always!! The service dept has always gone above and beyond!!

Worst car buying experience of my life. (Or, I guess, "not buying experience"...) wasted hours there with people throwing numbers at me and promising amazing deals, and completely not listening to what you have to say. I understand that everyone needs to make money, but I'd rather pay more somewhere else. To add insult to injury, some idiot decided that stapling my debit card to some paperwork through the magnetic stripe was a brilliant idea... Needless to say I'm not coming back, and strongly recommending against dealing with them.

I recently bought a used Nissan from another dealership. However there was an open recall on the vehicle which I had serviced at this location. My appointment time was honored, and the work was completed in the ETA provided. Lovely waiting area, with fresh coffee and pastries served. Overall enjoyable experience.

Very please with the service . Scott the gentleman that help me was very nice and informative about my car and answered all my question.

Peoria Nissan was great, took my care for service & even xtra things were taken care of, service advisor was wonderful

DON'T BUY A CAR FROM THESE PEOPLE!!!!!!!!!!!
They will sell you a POS for top $$, then even though it has a warranty they won't fix whats messed up on the car. STAY AWAY!!!!!!

I was in and out faster than a bullet fires from a gun. I was happier than a fat kid in a candy store. The pricing was so fair, I would gladly pay, 10x the amount for the service I received! If I could gush about the service adviser for a minute: Paul Watz, what a dream. He represents what all working class men should strive to be. A gentleman through and through, made me feel at home, and explained everything to me that I didn't understand (and believe me, that's a lot!) If I had a nickel for every compliment I would have for the dealership and my experience, well then, let's just say there would be a new billionaire running for office next year! Well done Peoria Nissan, well done Paul Watz, well done Emilio Tapia! 11/10 would recommend to my friends, my family, my dog.

Always a Friendly Staff! They're Always Very Busy but are still very hospitable and they take Great care of my 2019 Altima! Thanks Peoria Nissan!

They took my car back quickly and had it out to me within an hour which was what I was told.

Was told we had an approval for a vehicle even test drove and picked out a car to be told it didn't look good and someone would call us to let us know one way or the other, days later got a call about our experience but no mention of denial or approval. Won't stop here again.

I have never been so impressed with a car dealership! My friend and I came here last week after a pretty crummy experience at Surprise Ford. We were looking for a Ford Escape, but she ended up falling in love with a 2017 Rogue. Our salesman, Dean, was a pleasure to work with. Very laidback, kind, funny, and knowledgeable. The negotiation process was so easy, it was the quickest negotiating I have ever been through! We came out getting exactly what we were looking for. The finance manager, I believe his name was Nick, was awesome! He was so kind and was having us laugh during the signing. Overall, excellent experience, and I will definitely be recommending to friends and family! Thank you for a great experience, Peoria Nissan!

The service department here is clean and always stacked with free donuts, coffee and water bottles. Its great when you have to wait for service.

Gave a quick call ahead of time, talked to David on the phone, when I got there all I had to do was say his name and he came right out and helped me with my car! Very friendly and a great experience. Will definitely come back to this location for future repairs!

Worst Experience ever, I regret buying a car from them. Stating with George to Rick or Ricardo. They don;t grant their horrible customer service, they definetly dont not how to treat a customer. Don't explain anything of their paperwork. HORIBBLE PLACE FOR ANYONE TO BUY A CAR FROM. They need to train better their employees on how sell and be honest. Angel on the finance department didn't explained any of the papers I was signing, after 5 hrs of being there leaving the dealer at 10:30pm all they wanted me was just to sign and explanations. Next day I call and George just said to sorry you drove the car out of the dealer and you sign all the papers already, there is nothing to do. I try to talk to someone up above Rick or Ricardo said there is anything they can do to help out since all paperwork was all done in less than 12 hrs. No one called me back on my complain in less than 10 hr of the purshase. I don't think this is correct they way I was treated.

They don't take care of there used cars I bought a roug went I went to change my oil my air filter was pitch black and they never changed the oil

Great experience buying from Peoria Nissan and sales reps Victor and Kevin. Highly recommend.

I purchased a 2017 Nissan Frontier from the lot. My sales person was Cameron. Cameron did an exceptional job. He even made sure the questionable battery the Frontier had was replaced. What really impressed me happened after the sale. Cameron helped me move several hundred pounds of dirty equipment from my old truck bed to my new truck. This while dressed in slacks and dress shirt. Outstanding service after the sale.

I bought my car here 3 years ago and now it is in need of service. Mark at the service department is very professional and has taken care of all I need. Thank you

I was referred here by a friend, at first I was ecstatic about working with these guys awesome hospitality and they seemed to be working hard to get a deal in line.
After 3 days of hassle being told I need a co signer and 10% down even with a pre approval and a clean clear trade I decided to investigate with my underwriter for my pre approval. Everything that was submitted to my bank for approval was COMPLETELY different than what I had agreed upon in the store. Purchase price of the vehicle was 2k more than agreed and they hid my clean clear trade somewhere in the deal (never got an answer on where this money went in the deal, if it was) After calling the gm and speaking to him I was told I was wrong and and they knew what they were doing after asking questions on questions with the managers beating around the bush I told them I would bring a check for the purchase amount of the vehicle we had agreed upon. Shortly after that I was told that no longer they could sell me the vehicle I wanted because it did not make Financial sense to them
So needless to say the staff was awesome but I wouldn t trust them holding their hands. In my personal opinion this place should be on rip off reports. After all they are stealerships right?

We waited for almost an hour or more and no one offered us help. Latter we asked the receptionist to call for an employee, but no one came out. A lot of people work in this building, but it feels like no one is doing business. Our deal was only for 2 minutes, which we had been waiting for a very long time!
This is not the first time! Employees are not competent in many issues, because of this we have to spend their time waiting.

HORRIBLE EXPERIENCE, THEY WILL RUIN YOUR CREDIT SCORE!!!
i leased a car from this dealer and when i returned it on time Nissan reported i returned it a month later so now my credit score is dropping for no reason. tried calling them to fix the issue but they keep transferring me around, it seems that if you are no longer a customer you do not exist for then anymore and they WILL IGNORE YOU!!!!!

Since moving to the Phoenix area in June we have been exceptionally busy in settling into our new home and sort of fretting about our Murano lease which was expiring in October 2018.

In a proverbial nutshell, we met three remarkable people. John B., in Internet, Caitlin with Finance and Paul W. in Service. The conumdrum as always with a great vehicle, is to buy or turn in the Leased vehicle. We loved the Murano.

The three sat with us for over an hour to provide honest and thoughtful answers regarding what we considered very important long term questions about the Murano features we would be purchasing. Continued Warranty, depreciation, and Paul discussed any possible service needs.

We made new friends and took care of the actual purchase that evening. We have now done our complete inspection and are good to go for quite some time.

Thanks to Peoria Nissan for a great experience and continued friendship thru this purchase.

Kelly W
Rob W.