3 years ago
I decided to write this review after I received an...
I decided to write this review after I received an email from then stating I owed them money for some charges and that they didn't have a credit card on file. BUT, I have never stayed here, or for that matter, even visited. So, I called them, spoke to woman staffing the front desk, and explained why I was calling and my concerns. I gave her my email address, and my home address upon her request, though I don't know why the latter was relevant. She looked it up and said my name was not in their system. I asked how my email address could be in their system to begin with, and she put me on hold, came back and said the person who entered it made an error and that my email address was not kept in their system. So, I thought my name must be similar to the person who stayed there and asked if I should speak to a manager to make sure their procedures were modified. She said, no, and hung up on me. I could tell throughout our conversation that she was becoming increasingly impatient with me and kept saying a mistake had been made, where I wanted to be certain that no one else, in error, received an email requesting a credit card number. Fundamentally, all she needed to do was apologize, and say she would talk to the manager and make sure procedures were put in place so something like this wouldn't happen again. Then, this review never would have been written.