First time I buy and do not know how to give me th...
First time I buy and do not know how to give me the status of my order ..... neither by phone nor by the chat on the page ......
First time I buy and do not know how to give me the status of my order ..... neither by phone nor by the chat on the page ......
Excellent prices, very good promotions, the attention is personalized and the guarantee complies with the requirements, the store updates its products, you always find the best!
I went on Saturday and they treated me in the modules with a terrible attitude. The worst treatment and customer service. They serve you with jetas that it seems that you are going to ask them to give you things. No education and courtesy. Of the worst. Same as the one that was in the box charging. Terrible attitude.
Excellent specialized place to get computer and electronic equipment. you can find good prices and offers
Those who attend are very rude, but all products are very good
Their archaic system of assortment, shipping and customer service made my first purchase at PCEL my last. It's disappointing to see how, even after closing most of its stores to focus on online sales, all that's left is a disappointing display of incompetence and poor organization, and an omen of near failure. It would be preferable to buy through the Facebook marketplace than through PCEL.
I ordered a mechanical keyboard instead of ordering it from Amazon as it was cheaper at PCEL. The note specified that the item was on request, but that it would take 2 to 6 days for it to arrive at my address. It would have been better to pay more for the same item. There was never an update on the status of my order.
They rarely answered the calls I made to check the status of my shipment and, when they deigned to respond, they only said that the shipment had a deadline of 2 to 6 days, which I already knew and was not even the reason for my call. When I ask about the status of my order, I don't need to be told the deadline for the umpteenth time; I need you to tell me what the * status * of my * order * is. They went so far as to lie when I contacted their customer service agents telling me that they were in communication with the supplier since my order had exceeded the time limit that had been specified. When I called later that day to confirm the vendor's response, I was informed that there was no record of any attempted communication with the vendor.
The best solution they offered was for me to choose another item of similar price. You wouldn't have to explain that if you wanted a different keyboard you would have chosen a different one from scratch. The second best solution they offered was to wait until the following Monday because "the weekend is coming."
They do not have communication with their supplier, they do not know when they will have stock of the items they sell on their page, they do not answer the phones, they lie when you finally contact them. If that's the service they offer their clients, they don't deserve to have clients. Continue like this and you will only get a speedy closure.
I am currently in the process of reimbursing them, which, fortunately, will be my last contact with PCEL.
I want to note that I write this from a keyboard of the same model and price as the one I ordered at PCEL, which I bought at MercadoLibre and that it arrived ON THE NEXT DAY OF PURCHASE.
Anyone thinking of buying from PCEL, consider anything other than this one.
The variety of products and prices are very good. The attention of some of the advisers not. They are moody and products are sold not well understood. It feels as if they bother you ask questions about what you are buying, which is already uncomfortable that you can not buy anything without the assistance of one of them. Maybe it was my experience and not what happens in general. Anyway if it is a recommended place
They have an excellent service system, an advisor helps you search the store's inventory for what you are looking for, you can ask them for recommendations regarding what you need and gives you their opinion. Once you have made the cart and it confirms that they are available. You go to pay cash, when I went I paid in cash, but surely they will have monthly plans. And having the payment done is just waiting for the warehouse staff to prepare your items. There are certain things that you can see (Chairs, Cabinets, peripherals), but there are others that have them saved (SSD, GPU's, CPUs) in short, an excellent store for computer equipment 100 times more convenient than bestbuy, or others competitors.
Excellent with all cleaning and precautionary measures when receiving customer prompt attention
My favorite store of computer parts and networks. Fair prices and good service, even once they gave me some screws for my PC, which you will never see in Best Buy or others. If you want more specialized attention about how to configure, etc, it is convenient that you go in times that are not peak. Look for daily offers, sometimes there are great prices, e.g. Buy a B / W laser printer at $ 500 pesos on offer. Highly recommended.
Good laptop features against price. Excellent service, advice and personalized attention
The service provided very poorly, they did not respect my purchase of a computer, they only canceled the order without any explanation
I have made several purchases online and this has been one of my best experiences, although I bought through amazon, the product arrived much earlier than expected and in perfect condition, I highly recommend it. As if that were not enough, they gave the best price on the wireless control of xbox one model Patrol Tech
Good buying system, but only if you already know what item, if you do not waste time
We expected a more complete exhibition. No one attended us while we toured the place.
Good prices and good assortment but lack of staff attention
sale of computer equipment, as well as accessories ... fast attention ...
It has good products, but the service leaves a lot to be desired.
I placed an order online but they did not want to deliver it to my home because the delivery address did not match the tax address. I understand that.
They give me two days to collect the merchandise or else they would return it to the warehouse.
The guard made me wait outside and forgot.
After paying, the order was missing.
They made me check in outside and the machine is not working properly.
I couldn't even speak to the manager because he was on his lunch break.
They do not know anything, there is a young man named Jesus in guarantees is a person without education.
excellent service and attention, buy a cabinet that I am small and no problem I changed it for another, excellent care and service
Good supplier, good prices, good service to attend and fast.
As local lowered a lot of level, all messy, bad organization, are slow to attend. As an online store they are very good, except for the delivery time.
The best place to eat technology items at a good price
You won't find better stock in the city, but they pull the prices from a raffle in a hat, sort of speak, some times prices go up or down for no apparent reason, you could score a sweet deal, but often times the things you are looking for go up on the most inconvenient time.
THIEVES, SCAMMERS AND EMBUSTERS. I BOUGHT THEM TWO PRODUCTS, ONE OF WHICH WAS DEFECTIVE AND THEY WERE NOTIFIED. FIRST LATE TO ANSWER ANY MEDIUM AND EVERYONE THAT WERE DESIGNED TO DO IT, IN ADDITION TO THE POOR ATTENTION, ALWAYS TOLD ME SOMETHING DIFFERENT, ACOMODABAN THE SITUATION AS MORE I CONVENT. THEN THEY TOLD ME THAT THE DEFECTIVE PRODUCT WILL RETURN TO THEM, THAT I WILL PAY THE SHIPPING AND WAIT FOR ME UNTIL THEY WILL "VALIDATE" THEIR ERROR. BUT WHEN THEY HAD ALREADY RETURNED THEM, HAVING PHYSICALLY THE MEMORY FOR REVIEW, REQUESTED ME PHOTOS TO "CHECK OUT" THAT THEIR PRODUCT IS A GARBAGE. YOUR TECHNICIANS ARE A FARSA OR NON-EXISTING AS YOU WANT TO CHECK WHAT YOU KNOW IN ADVANCE THAT IT DOES NOT WORK. IN THE END, THE MEMORY NEVER CHANGED TO ME OR THE MONEY RETURNED TO ME AND OF COURSE THAT NEVER RECOGNIZED ITS GREAT SERVICE. THIS IS A BUSINESS PORCHERY, IF IT IS THAT YOU CAN CALL THAT SO CINIC AND DIRTY GROUP OF PEOPLE SCAM. AVOID TO EVERY COST TO HAVE SOMETHING WHAT TO SEE WITH THESE PARIAS.
1 month to deliver an order, they never communicated or sent mail late, in the end I had to change a computer for separate parts because I already occupied it, I asked if they could assemble it and they delivered it to me completely disassembled, last time I ask here, cyberpuerta has much better service any delay or missing pieces they were communicating
Before they had more inventory, now everything is on request. Do your research well, the people you have attending don't know anything about computers.
They attended quickly with a bulletin like in the banks.
Wide variety of products, it also has an online purchase mode.
Super bad, discordant policies and rules. They say that paypal is the problem
The best place with the best prices, very good offers.
Excellent assortment, personalized advice and agility of payment and service.
As always, very competitive prices, almost everything you find in stock in your warehouse. One of my favorite places to buy computer products and networks.
Excellent, great variety of computer items, excellent prices, ideal for both companies and personal purchases, if you do not know about the subject they can take you, the website is excellent, I give 4 stars for the new attention mode that they are implementing, it seems to me longer.
Excellent service and a wide variety of electronic products
They keep updating and you find many things at a great price
I made the big mistake of paying online with a debit card and I went to pick up my devices and they told me that they couldn't deliver them to me until 24 hours later Aviles. The purchase was made on a Friday night and they were delivered to me until Monday I think I will never buy online from that store again
They lack seriousness in their customer service process.
they did not respect the warranty for a defective hdd
Average service ordered
very well you get to box only nobody tells you what to do as they see you and hide the look all busy nothing attentive.
excellent place, good attention, good prices, there everything, I am happy with my laptop.
Bad store, they no longer have anything in stock, they ask me to make the payment in advance to be able to request the merchandise and they deliver it to me days later. They do not realize that one as a customer searches for things at the moment, there are plenty of stores that sell technology and if they have the product for immediate delivery.
Excellent and fast years shopping here and no problem I had
Good selection. Complicated process for getting assistance from an employee, and checking out.
Excellent service and breadth of lines ... an excellent provider.
They have very good service, guidance and support at the counter ...
The page's hours are wrong, Saturdays they close at 6, and not at 7 as it says on the web.
Excellent if you are looking for new parts to build your PC
Fast and easy. Attentive and knowledgeable staff. You just need to free up a little more space since it looks very full of merchandise where you go through and that is what warehouses are for, outside of that everything is very good. Good prices and stock availability
Fast attention and good promotions the bad thing is that the guarantee only applies 7 days after your purchase.
I bought on December 11, 2017 an acer tablet that gave away on December 24, 2017 and failed on December 26, 2017, for over 7 days did not accept the guarantee in store and send it to the service center of the brand, but it is date that has not been ...
Excellent assortment. Adequate prices. Correct products. Excellent supply system. It just lacks parking and better organization to handle the lines.
It has a variety of products for computer equipment
It is a very complete store in terms of its website and in store, they give you many options to purchase your products. The only thing I did not like is that the cabinets offered on the official website are not in physical to be able to see them in the store, you need to buy them first.
False discounts; their "discounted price" is the original price, but at least is not too expensive.
Too cramped as well; it was a spacious store before their "shrinkage", now it's a warehouse-shop hybrid. Their main focus is online shopping but they have not upgraded their e-commerce web page for years, and still no mobile/responsive web page (fail).
There is no complaint about the products, all good, the guarantees have to improve to solve the best possible and the hours of Saturdays that are not supposed to close at 9:00? If there is a change of schedule nothing more so that please update On the page, I had to go 3 times on Saturdays at 7:00 pm and everything is already closed.
Very good place very assorted and have attn to the public
Variety and good prices, the only thing is that if the product you bought a year ago is not re-sold again, no matter how good it is, the counterpart is that they are always up to date
Excellent service, very fast and attentive, good facilities
Fast Efficient and they give you options when they do not have the material that you are going to use, your online orders are 100% safe and punctual in deliveries
The system is complicated but they provide good attention
Excellent service, attention and prices .... widely recommended ....
They finally made changes to the collection method and it is much faster
Excellent place for computing and electronic issues.
The store is mainly online and you go to pick up the products .... they have many people attending to offer what you are looking for ... but if you already know what you need, you order it online and the same day you stop by or they send it to you to the entire Mexican Republic.