Paul Moak Honda Reviews

Easy to purchase a car! Great customer service and I will definitely be recommending Mr. Jerome to family and friends!

We had been looking for a new vehicle and just dropped in at Paul Moak Honda in Jackson. We were met in the vehicle lot by a salesman. He was knowledgeable about the vehicle on the lot and was able to guide us toward a vehicle we were wanting in a price we wanted. They did not have one on the lot with the exact options we were after. In a few minutes they found one just like we wanted with the options we were after. It was near by and while we did the paperwork on the sale the salesman went and picked up the vehicle. We were able to take the new Honda Pilot that same day.

I have always had a great experience with Paul Moak service. I call for an appointment and they are ready when I arrive. The wait time to finish the job is not bad.

Paul Moak Honda took good care of me on a Saturday. My key was breaking and there is no dealership in Columbia MS where I live. I did not want to miss work during the week so I was so glad they were open on Saturday. Not only did they create a new key for me but they repaired my recall and washed my car. Their waiting area is very nice with a tv and coffee.

The service staff and technician was kind and knowledgeable. They were quick and thorough. The bathrooms, waiting area and facility was clean and cared for.

Great sales and finance staff. Jerry and Alex were professional and great to work with. They both went above and beyond to make sure I was able to get the car I wanted. I will definitely go back and work with them again when I m ready for my next car!

Mark is a very professional and courteous salesman. A+ experiance all around! I look forward to our future purchases!

Mary was great to deal with! The service was outstanding and we didn t have to wait around all day to buy a car. They made the process simple and easy and we got a great deal on a great car! Will buy from here again!!

very easy and enjoyable experience, David Reinheart and Martel Brymer made it very quick and easy. I will most defiantly refer someone to this dealership and these salesmen.

For quality and value you cannot beat a Honda. Paul Moak in general has a patient, helpful, friendly and low pressure style. Our salesperson was terrific and my daughter and I both felt very comfortable (thank you Mary). Finance was easy too (thank you Kathleen). Best of all, we got what we wanted at a very good price. This was my fourth experience with Paul Moak Honda and they have all been great.

Best prices and friendliest staff around. Made the car buying experience fun and easy!

Very impressed! They treat you like a real person they care! Not your average Salesmen s! They respond to your own personal needs! Very Thankful!!

They are amazing with their customers and they help you get exactly what your looking for! Thanks so much Chip!

The service department team at Paul Moak has always been professional and courteous to me. When you pick up your car, it is fixed and it is clean. I highly recommend them.

i have been trying to get in touch with a sales person at this Honda dealer but no one seems to care or give a hoot. don't ever go there. period. thank goodness there are other Honda dealers around.

Friendly and helpful staff. Fast service. I will be back for all my automotive needs.

Always a pleasure when I visit Paul-Moak Honda! Superior Professional Services always & I love the free car wash & vacuum with services!!

I got excellent service on a busy Saturday morning. The estimate was on target. I got a lot of service work done in a short amount of time. And my mechanic noticed a brake light out and fixed it. Very pleased.

The service ladies where phenomenal. The service technician Adam did an excellent job! Paul Moak Honda definitely be conducting all my Odyssey needs!

Everything was great! I really enjoyed Samanthas professionalism!! The only thing I didn t care for is the hour wait for an oil change, but I guess it s because of the pandemic that we are experiencing. I also miss the car wash they use to do before COVID-19.

I bought a 2018 Honda Civic in February of 2018. On Tuesday, January 28, 2021 I realized my air conditioner wasn t cooling. I called the service department and they told me to bring it in. I explained to them that I had work that day. When I dropped it off, they gave me a loaner. It was a 2020 Honda Accord Sport and it was AMAZING! They called to let me know the car was ready and they then told me that my car was covered under warranty because it was a manufacturing error.

Recently purchased a 2016 Jeep, Grand Cherokee. Chip was super helpful and patient with me and my million questions!
Great service, paperwork was speedy and painless.

Great Staff! Employees work with you to make sure you get what you want for what you want. I recommend speaking to Mr. Alex Lewis.

I am always very leery of going to any dealership to get work completed on my vehicles because I think they are only concerned about making money and not about the customer. With that said, I have found that Paul Moak Honda has treated me very fairly and I always felt they were trying to take care of me and not their overhead. My latest issue was handled with clarity of the issue and the possible outcomes and I felt very satisfied. They also noticed I had a recall issue on my van and fixed it without even being asked. So far this is the only dealership I take my Honda to for repairs.

Helpful, friendly, thorough and extremely knowledgeable. I wouldn t take my old 2000 Honda Odyssey anywhere else.

It was a good experience. The service was quick and the customer service was the best.

Excellent customer service. Easy process and great vehicle!!!

This was my first time, at this dealership. And my experience was awesome. Everyone was friendly, professional, and fast. I really enjoy my visit.

Great service sis what they said they would on time and washed and vacuumed my vehicle too! Very pleased.

I received a recall notification on my airbags can I just bring my vehicle in to the shop anytime to have them checked out for safety purposes. Do I need an appointment?

I t was a wonderful experience and the salesman was very polite and knew what he was doing. I give all of Paul moak employees a rate ofthe highest possibly score. Thanks Paul Moak I am enjoying my car.

Jerome found us the perfect used car within our budget! He went above & beyond to make sure everything was right with it. Kathleen was fantastic to work with, too. There is a reason we drive 2 hours to do business with y all! You are the best! Thanks & Peace.

I had a great experience and everyone was helpful and friendly.

I was surprised to find the dealership service department open on Saturday. They even washed my car. I drove in from Monroe, LA. Thanks for the awesome service.

Very nice place the staff was wonderful... I will be going back every time my Honda needs work

I enjoyed my time at Paul Moak Honda. I found a good quality Honda Certified vehicle with Cliff Brewster. He was a fantastic sealer. I would definitely recommend.

Made appointment to have part replaced for recall on my Honda Accord. They gave me an estimated time for the replacement but finished earlier than expected. Everyone on courteous and polite.

Always concerned about treating customer right and taking care of us

The service was excellent. I would recommend Paul Moak Honda to anyone.

True to their word, completely professional. Super helpful, finished ahead of schedule. Couldn't ask for more!!

Great customer service. Service little over priced. Air filter, cabin filter and oil change was $176 even if I factor in the cost of the filters and labor. But it is the dealership. The professionalism and convenience was worth it.

The salesman, Alex Lewis, was outstanding. We had seen the car on line and were just stopping by to see what we could get on our trade. When I walked in, I had no intention to buy the car, but he convinced me otherwise.

I was pleased that Paul Moak Honda and Samantha worked hard to provide quality services. They were patient, assisted with calling the Honda Warranty Dept. and the Honda Representative with and without a request from me. They worked hard to make sure my Pilot was fixed in a timely manner and provided a loaner. I greatly appreciate the customer service I received as well as the service from the maintenance department. Thank you Paul Moak, I will definitely tell my friends and family about you!

If you dont have the best or great credit or enough down payment please dont go here not only will they mess your credit up even you dont buy but they will give you more than bad news

The service department is great. The staff is always efficient, informative and friendly. The service was completed quickly and professionally.

I went in for scheduled test drive not expecting to buy a car for several months and was looking for low mileage pre-owned certified vehicle. I left with a brand new vehicle at an affordable note. My salesperson and finance department worked very diligently to get me in the vehicle I wanted. Hats off to Paul Moak.

My first time at Paul Moak. I was here from out of town. Had car trouble. They fit me in for a service appointment, diagnosed a safety concern, rented me a car while we waited for a part to be delivered the next day, and had my car washed and ready for me by the end of that next day day. In my 49 years on earth, by far the best car dealership experience I have ever had!!! Thank you so much!

We were traveling from Austin to Greenville SC . Spent the nite in Jackson MISSIPPI. Next morning blinking engine warning lite, engine misfiring. Google search found nearest Honda dealer fortunately close by. Got there before opening time. And Samantha let us in, took our info and from fixed us coffee. When service opened they took my Pilot right in and ran computer analysis . Needed software update and valve adjustment. Decided to do the update and delay valve adjustment.
My 2007 pilot ran perfectly on the way home.
Thanks to Samantha and the service dept we were well taken care of.

Hands down the best buying experience I've ever had. Kathleen and company made things so simple. Great customer service. Keep up the good work!

For the first time, I went to the service center with a mechanical problem of my used Honda CRV that I bought recently. I was really impressed by the friendly and professional customer service provided by the service advisor, DiAnn and the technician, Adam. After identifying the problem relating to the throttle body and manifold, I was invited to enter into the workshop area and explained clearly about the faulty parts. Since, I love to fix some basic troubles of my own cars by myself, the price quoted for parts and service, with an additional 10% discount, was quite reasonable. The waiting area is supper clean, with sanitizing stations throughout the lobby.

Steven Smogetinsky was amazing! I can't say enough wonderful things about how he helped us be able to get in my 2016 Pilot! My husband and I have made a new friend! He truly took care of us throughout the process of purchasing and getting repairs done. Also, Chuck, the sales manager was fantastic as well! He went to bat for us to get the air conditioning repaired and helped us with the service department in correcting some other things. Thank you BOTH so much!!!

The staff at Paul Moak Honda have a customer service reputation that is impeccable. Just to name a few of them....Mary, Kathleen, and Samantha have been most helpful.

If I could rate this dealership 10+ stars I would. I mean wow just wow. First and foremost the staff is immaculate, I had the pleasure of being helped by Jerome and Kathleen ( the blonde in the finance department). I can honestly tell you I had no intention on buying a car that day. NONE!! They gave me the most pleasant experience I ve ever encountered. I was always reluctant about going to a car dealership because of pushy salespeople but let me be the first to say this wasn t the case at all. Mr.Jerome and Mrs.Kathleen were so warm, receptive, understanding and patient with me. Even the car salesman that were not even helping us came over and made sure everyone had a chair, water or coffee. I left with a brand new car and I couldn t be more happy about my purchase. You d do yourself a disservice going somewhere else.

Thanks for coming to my home to pick up my car, repair it, and return it to my home. I am very pleased with the great service that was provided to me. A special thank you to Roy McKinney for his assistance in this matter.

Regularly scheduled oil change. Arrived at the appointed time. Car was taken to service and about 40 minutes later I was on my way. These folks have figured out customer service.

Professional and friendly staff. I had no issues with looking for a specific make and mode and color. They were thorough in explaining everything from the sale to how to work the vehicle.

Highly recommend for your car buying needs!
Professional and Personable Staff!!
Special Thanks to Josh and Mary
for such a wonderful experience!!

I can t say enough good things about Paul Moak Honda. The staff is very friendly and made my family and I feel right at home. If you re looking for a Honda don t hesitate to visit Paul Moak!

My first visit was not the best (especially not being from the area)! I was not planning to return after not getting my services complete initially. Speaking with Ms. D, she was really the ONLY person that encouraged me to return. I will give her a 5 out of 5. Thanks!

Great staff, nice waiting area, good looking vehicles.

love the way i was treated kind and pleasant i thank you all

I honestly didn t go to Honda to purchase a car on Saturday. My sister had recently purchased one from here. She raves about her saleswoman Mary. From our initial encounter she was very welcoming. I was able to take notes from our conversation and she was very detailed about each of the vehicles. Hours later I was signing paperwork and cleaning out my old car. My first car was the only car that I haven t gotten from a Honda dealership. Since being a part of the family I ve always been proud of my vehicles. Each of them have been good to me. Through purchasing and moving to another state, teaching a teenager to drive to getting a new car since my lease was up. Thank you Honda. A special thank you to Ms. Mary!!!

Great experience buying a vehicle with my husband. We received honest service from a great group of people. We will definitely buy another vehicle from them in the future!

Great car-buying experience. I hate high pressure tactics and Mary and Kathleen at Paul Moak were so professional and helpful. It could not have been easier. Not to mention, the prices are hard to beat.

It's always nice to be greeted by friendly, capable employees. As usual, servicing my car was done quickly and efficienly, and I always leave there knowing the job was done well.

I received excellent service on my visit last week. Samantha is wonderful. She kept me informed on the progress of my service. She takes the time to make me feel appreciated.

I went in for vehicle maintenance on my accord. Having called ahead, the time of service and price was just what I was told over the phone. Everyone was polite and the customer waiting area was very clean. I was able to connect to the or wifi and continue my workday. I will definitely use them in the future!

The customer service and service technicians make my experiences very positive at Paul Moak.

I have serviced my honda here twice nice quick professional service

Mark and Lynn were great to work with! Will definitely be back for my next vehicle.

I could not have had a better experience purchasing from Paul Moak! I first contacted them through their website. Their media professional, Clarissa, was a great contact point for the company. She shopped around for me until I could make time to get to Jackson. When I was finally headed to Jackson to car shop in person, Clarissa instructed me to ask for Jerome Williams when I arrived. I'll admit, I shopped around a bit. Online and otherwise. I actually stopped at a brand competitor before my appointment with Jerome. I'm very thankful I did, there were many contrasts in every aspect of my experiences. I felt very lucky as soon as I met Jerome. His calm and relaxed demeanor, coupled with a strong and wise presence, immediately made me feel welcome. Jerome was never pushy, never seemed detached from our appointment, and was constantly searching for the car I wanted and showing me cars with my preferences within my budget. Finally he came to me with what I considered my dream Honda. Jerome was even courteous enough to take me to drop my rental car off so I could drive back to Oxford in my new car. Please, if you're ever in the market for a car, go to Paul Moak and ask for Jerome! You'll know as soon as you meet him that you'll be in great hands.

Nice, Quick & Professional.
Service Mg. Denise
Parts Person Randy
Mechanics Bookie & Haven
Salesman Alex

Was just in the area for college visits. Realized the day before hadn't had an oil change. Called the local Honda dealership (Moak) and they were absolutely awesome!!! Was able to get an appointment, email reminders, and Di Ann ensured we got a ride up the street to eat and back, as it was pouring down! Anthony was very friendly!! They took care of my Honda, offered a military discount, and provided superb & outstanding friendly and professional service!!! If I'm ever in the area again and need any Honda service, this is where I would go!!!! Thank you all!!!

I love my HR-V !!! Paul Moak Honda was so nice and very polite and patient with me. Thank you all so much!

Great, friendly service without feeling forced or insincere. Good inventory. Direct and straight-shooting sales and support.

I have been using the Paul Moak Honda service department since purchasing my Pilot new in 2013. They are an awesome group of people to do business with. DiAnn the service advisor I use always fits me in and goes above and beyond. Adam, one of the service technicians, who I really like working on my vehicle, is very knowledgeable, friendly, and takes the time to answer questions and explain things to the customer.

Savannah is a jewel...keeps her word never a ruffled feather. Works beautifully with all team mates. Always pleasant and kind. O enjoy our interactions. Plesse give her a raise!!!

They were very helpful and did all they could to get me in the car of my dreams at a price I can afford a month. They were patient and answered all my questions Marq was thorough is explaining all features of the vehicle an thanks to him I am able to enjoy my brand new car

My purchase experience at Paul Moak Honda was wonderful. The sales consulatant, Alex Lewis was friendly and professional. I did not feel hassled to buy; Mr. Lewis demonstrated his vast knowledge of Honda automobiles. Each feature of the automobile was explained in detail, and my questions were addressed promptly and directly. I will recommend Paul Moak Honda to all my friends and colleagues who are in the market for a new automobile.