Paul Bunyan Communications Reviews

The internet is always slow. I usually have to use my hotspot because it's faster than their fiber optics connection. The highest package works just as well as the lowest package, sadly. To bad they have no competition in the area or I would go elsewhere. Customer service is great, only reason they got 2 stars.

I love the services and the engineering folks I have worked with. However I do feel like the "aura" of the lobby is not very good. Almost as if all the ladies working on the floor are unhappy with eachother or something, some tension.

Most of the time it's okay. But on evenings and weekends it goes into scrolling constantly. And we have the Giga Zone. No excuse.

Trent installed whatever we needed quick and efficiently! Even dealt with our crazy dog! Thanks again!

The field techs are awesome they actually seem to care about customers.

Creepy staff just stare at customers when the come in

PC repair my *** also 3MBS sounds just about right? Canceled service doing buisness with midco also getting what I paid for with them the PC support are full of snobs I'm not touching it unless you have 100 I get company policy but you don't have to be a **** about it

Very disappointed in this company. And its managerial customer service. The bogus 24 month contracts and fees.. Ridiculous.. There needs more competition in this area fur cyber optics bc as of right now they run a monopoly.

Called in to change service plans. No waiting time and everything was explained clearly including charges

Fast internet, Everyone great to work,talk to!! Thanks everyone!!

Friendly people helped me get signed up for internet service.

Went to sign up for services but they don't have it at my location. I need to wait until Spring. Boo hoo. However, she was very knowledgeable and friendly with great customer service. With the information we found out we do plan to subscribe to their service as it sounds like it is much better than what we currently have that we are having major problems with. Just wish I didn't have to wait until Spring .

At first they didn't work well with me as I suffer from turrets syndrome and even after I explained one employee kept hanging up the phone yelling at me. Took 9 months to get my internet hooked up and running started the process Feb 2020 was hooked up in October 2020.

Has the casualness of slow town, but the quality is excellent and you have to give them a hand for being on the cutting edge of residential telecommunications. 5 MS ping to U of M twin cities and great speeds on their fiber network.

This company will not provide Internet services to me, because of an outstanding debt from the last person to have service at the location! Stating that the owner of the property must pay $700+ dollars to them in order for me to get service here. SO MUCH FOR BEING A PROUD LOCAL BUSINESS. If there were an option for ZERO stars I would choose that!!
SINCERELY. Someone who just wants internet and has no other option

Horrible customer service, not helpful at all.
Tech guys are super nice and helpful but had to come out a third time within 6months to fix poor connectivity issues.
Wouldn't recommend if used for remote work since it is very unreliable

As a disclaimer, I'd just like to say I'm frustrated with PBC, and this is perhaps the last frustration I will have with them. My grandparents use PBC and have been members for over 15 years! I visit them often, and about every month or so something happens, computer problems, network down, tv issues, phone down, etc. Usually okay to call (if they're open, and lots happens in the evenings and weekends) and have someome come out. Fine and good but the have been adding on jack after jack, now they even recently added a Ethernet switch, and another jack. But we dont really need all of this! We have two TV's with boxes and a jack for wired internet in the back of the house, and of course a router for wifi.
It was my surprise to find a rats nest of cables shoved underneath their table. My poor grandfather given a story about routers, modems, ethernet cables, e-switchs, LAN ports or WAN ports, did nothing but confuse him-but thats fine, he just leaves them alone. So now with all these ports, you'd think I could connect a device to the switch, and there'd be no problem, right? NOPE! No wired/wireless interent or TV. Thank gosh for data!

Overpriced over rated svc. Horrible cable provider.

The fact that you are able to sell your service that's so terrible that I have to use my own mobile data in my household is actually mind boggling

Best EVER customer service!!! Thank you Melinda....You Go NEW Girlfriend!!!!

I was with Paul Bunyan for over 21 years and they always did right by me. They are the best as far as I am concerned. Any time I had a problem, they came out within a day or two and fixed it. I would recommend them to anybody.

*NO LONGER FEEL THIS WAY* Just signed up with Paul Bunyan cable a few days ago. Could not be happier with my experience thus far. We just moved from Minneapolis and had to deal with the evils of Comcast/Xfinity. The fact that when you call in you are speaking to people at the Bemidji office is amazing and unheard of in this day in age. The customer service I ve seen thus far is amazing!!

Love the yearly fish fry. Live music, free kids booths & something for the adults too!

Poor service and call back wait time was a week!
Finally I called them only to be told our service dept will call you. Really? I was on the phone with the service dept.
Why they couldn't provide me info on the work order is beyond me.
If they had decent competition they'd be gone, out of business

Currently awful internet. Mobile hotspot on my phone is leagues better than the internet they provide me. I'm typing this on my phone right now because the wifi isnt working and my TV looks like an abstract painting right now with how distorted the picture is. I'd give it a 0 if i could.

Actually I was the Apple Repair Center. It is located in the same building. Very nice, peaceful place.

A great service provider to Bemidji, and a generous as well due to the fact that they have events and sponsor things such as FIRST team 4674. Awesome staff.

Service is good, paying the bill is easy. Haven't had any issues in the 6 months I've been subscribed to their services. I love the gigazone availability, on top of the speed and latency it provides.

I've lived in a couple locations in Bemidji and I've tried Midco and Paul Bunyan Communications. I've had TERRIBLE latency issues with Paul Bunyan, which tech support thus far has failed to resolve, even blaming my hardware at one point. Each day I have packet loss issues (40% plus packet loss) and average ping in the thousands when pinging Google. This makes using any real-time applications almost impossible (Skype, Streaming, Gaming, and etc.)

I've had almost 0 issues with Midco (except one bad router which was quickly replaced).

I'll revist this review when PBC resolves latency issues.

I won't go into details, but I am extremely disappointed with the service. I would recommend other service providers if possible.

Customer service is terrible and so the internet. SO frustrating.

Unbelievably hard to get service stopped and disconnected after my mother passed away. Was not informed any equipment was needed to be returned in any of the calls or emails with customer service representative. I would advise putting on the website all steps that need to taken before you will consider service disconnected and account closed for those of us who do not live near your office. Talking to customer service didn't cover all the bases.

Takes them way to long to set up internet services for businesses. Internet is like water, and setup only takes a few min. to a building already connected to the system. Some how every internet provider is so busy they need to schedule you weeks out. I think this should be a process worked on, or an express setup option should be an option.

I've dealt with pbtv for many many years and for the most part they're an extremely easy business to deal with. What I don't like the fact that I have to pay for a telephone line that I never used so instead of staying with that company I went to their competitor because all I needed was internet.

Friendly staff. Not a fan of what cable, internet and phone cost. Really don't understand why you have to have the land line with the other services.

Horrible! Use another provider if possible.. TV freeze's, blackouts or digital interference all the time
Tech's have been to me home 3 times and still huge issues.. How does a TV lose it signal is it's coming through fiber optic cable? It acts like 1980's satellite TV.. Beware! I'll be calling again today.. To cancel my service. Get it together Paul Bunyan! I rate there service poor and the customer service a 2.

Customer service seemed very rushed and impatient with my questions, I understand if they're having a bad day or week but jeez lol.

Comm. Feast! Yearly event for us. Best walleye in town!

Paul Bunyan service is good by any measure, but just over the top outstanding by comparison with large utility city phone services. I cannot imagine why some others have complained about Paul Bunyan. I've had their service for many years on a seasonal basis. I have always found them friendly and willing to go to some extra trouble on my behalf if necessary.

The new gigafiber lines are great! Fastest internet speed in the area.

If you want the slowest and worst connection I would definitely go to Paul Bunyan

Love the service plan I got from them truly amazing deals.. the service was great I'd recommend to others.

Trying to play Xbox one with my friend in bemidji and he can't connect. Can barely even load into a game. I swear people in the artic circle have better wifi then you provide. How about next time, when someone signs a contract with you. Have them put on some lip stick because people like to look pretty before they get fked.

Trying to sign up my mother with this miserable excuse for a service provider is maddening.
We are actively seeking an alternative through any cell phone provider just so that we will not have to deal with the inane process that this company has in place.

I really think you need to train your tech and support people they are rude and when you tell them you have an issue right away they want to charge you for there mess up.

Terrible service. Wasn't getting speeds I tested for and they sent a technician over. The technician was getting 300 Mbps when I am paying for 1GB. They proceeded to charge me 64$ on the next bill for the technician being there all of 5 minutes

Its been Great working with this company through one of my businesses.

Anyways reassuring knowing I can call almost anytime with any problem from a remote not working to the most technological problems like isp blocked port forwarding.

This a delightful building. Even if you have no business to conduct here, I suggest you swing in to check out their video wall art installation and sculpture made of found metal objects out front!

I was there for phone and computer repair. AMAZING! So helpful and quick!

Just a week ago our Internet started bugging out randomly we pay for the 155 mbs still but we only get like 10 mbs Edit: this doesn't happen nearly has much anymore