As a disclaimer, I'd just like to say I'm frustrat...

As a disclaimer, I'd just like to say I'm frustrated with PBC, and this is perhaps the last frustration I will have with them. My grandparents use PBC and have been members for over 15 years! I visit them often, and about every month or so something happens, computer problems, network down, tv issues, phone down, etc. Usually okay to call (if they're open, and lots happens in the evenings and weekends) and have someome come out. Fine and good but the have been adding on jack after jack, now they even recently added a Ethernet switch, and another jack. But we dont really need all of this! We have two TV's with boxes and a jack for wired internet in the back of the house, and of course a router for wifi.
It was my surprise to find a rats nest of cables shoved underneath their table. My poor grandfather given a story about routers, modems, ethernet cables, e-switchs, LAN ports or WAN ports, did nothing but confuse him-but thats fine, he just leaves them alone. So now with all these ports, you'd think I could connect a device to the switch, and there'd be no problem, right? NOPE! No wired/wireless interent or TV. Thank gosh for data!