Unbelievably hard to get service stopped and disco...

Unbelievably hard to get service stopped and disconnected after my mother passed away. Was not informed any equipment was needed to be returned in any of the calls or emails with customer service representative. I would advise putting on the website all steps that need to taken before you will consider service disconnected and account closed for those of us who do not live near your office. Talking to customer service didn't cover all the bases.