Nicole Leshaw

Review of PatientPop Inc.

I have had a horrible experience with PatientPop f...

I have had a horrible experience with PatientPop for the one year I have been with them.
First of all, part of my social media package was supposed to include Twitter and there was never one post made to that account. When I asked a customer service manager about this, she said we don't post to twitter. Well, I have an email from patient pop that says otherwise and they put a link to twitter on my website! And to add insult to injury, the link to twitter at the bottom of the website takes you to a suspended twitter account. Since I have never done anything on the web page, and PatientPop is paid to post to my social media accounts, why was I not informed of this?
And when the site launched, the link to the facebook account at the bottom of my website was originally linked to the completely wrong facebook page. I figured it out only after I invited everyone to the wrong page. It took me following up a lot for this to be fixed. Needless to say I was pretty livid.
Second of all, I asked that 3 of the most important cities to focus my SEO on were Normandy Park, Burien, and Des Moines. Well, until I began working with another marketing agency to have a website built, I wasn't aware that I have absolutely no presence in Des Moines anymore. I don't come up in that city at all, on any page. So, in one year, this company decimated my google presence in a city less than a mile from my practice. I was one of the top 5 prior to their incompetency.
Third of all, a huge part of what sold me on the company was having a specific person to communicate with regarding my account. I was sold a very false bill of goods. Once the site was built, I had a specific rep for a few months and then was pawned off on the support team as a whole and no longer able to communicate with a person assigned to me. And every single time I called Sal or customer support, the response was "you can find that in the portal". If I wanted to be on the computer all day, I wouldn't have paid for a company to do my website marketing for me. Customer service is important to me. Telling me to look on the portal is the epitome of laziness. I basically stopped calling and sought another company that wanted to help me. When I told them I was canceling, they asked me to set up an appointment to speak to someone. The person I scheduled with canceled last minute and tried to just move me to another day without asking if I was even available that day. When I told her I wasn't, she said that's fine. We have time. I'm done at the end of this month and I finally got on the schedule to waste my time with someone else.
And last of all, the only reason I worked with PatientPop at all was because the sales team was great and the design team did a fantastic job. Once the site was built, it was a horrific experience from there. There are so many more examples I can give but these are the highlights. I URGE YOU TO NEVER GO WITH THIS COMPANY. USE ANYONE ELSE!