Park Ops Reviews

When I travel into Philly I don't change my plans based on what company is valeting at the restaurant or event I'm attending, however I can say of the last 3 times I ventured in, it was Park Ops and all three experiences have been too notch. Quick and professional to receive my car and just as good returning it. I feel like this is probably a pretty tough industry and I've had mixed experiences with valets from varying companies from AC to Philly and what I can say is that this company seems more legitimate than some of the less reputable companies/employees I've dealt with over the years.

More like Park "OPPS"
Recently I attended the Philadelphia Auto Show Black Tie Tailgate. The drop off was flawless; the gentleman who took my car told me to text in with my ticket number 15 mins before I wanted to depart. Not only did it take OVER AN HOUR for my car to be pulled up, I saw a valet on the OTHER SIDE OF BROAD STREET, recklessly driving my car. When I asked the Park Ops employee at the valet counter why my car was not brought to the booth and was being driven on the opposite side of the road, he told me that the valet must be lost . If you value your time, or your vehicle, this may not be the company for you.

I was instructed to request my vehicle 15 minutes before departure; however I've been waiting close to an hour. I was told that the parking garage for valet is 25 minutes away. Had I known I'd be waiting for such a very long time I wouldn't have done valet parking at the Fogo in center city Philadelphia. This experience completely defeats the purpose of valet parking. I will be requesting a full refund.

Perfect opportunity to grow with a self made company. Multiple accounts ranging from restaurants to dealerships with flexible hours, perfect for anyone working another job or is currently attending college. Management and staff are professional and friendly 5/5 would valet again.

I live at Presidential City Apartments in Philadelphia. My building is under construction, so property management has provided ParkOps as a service for the residents while construction of the parking garage is taking place. Recently, I have broken my foot & torn a few tendons, making it very hard for me to walk. The guys who work at ParkOps know about my injury, and go out of their way to accommodate me. I am blown away by the customer service that I have received by them. They go out of their way to bring my car to my door every morning, 3 buildings down, and even offering to help me get in the car, etc . Overall, super impressed with their politeness, and professionalism.

Just last week I used ParkOps. After my car was parked I was sitting down at a restaurant next to a window which had a view of the valet parking service. I noticed my car going in the wrong direction on a one way street. This isn't unusual for a valet I guess, however, what I saw next is unacceptable. After they moved my car-- against traffic-- I see the driver open the hood of my car to jump start another vehicle. I immediately left and ran towards my car. I asked for an explanation as to why this was done. I was informed that "management" gave authorization to perform this action. I was not contacted to ask if they could use my car; without my authorization this is unacceptable. I asked to speak with the manager and he was not helpful. He offered a refund for the valet services which I chose not to accept. I left furious at the situation. Their lack of professionalism ruined what should've been a joyous celebration. The folks at the restaurant came to our table and gave me the contact information for Park Ops office. They were helpful and tried to make our dining experience as positive as they could. I sent an email that same day and also called the very next day, to ensure my complaint was received since I had not received a response. When I called Park Ops office it went to a cell phone voicemail. Later their staff was rude and dismissive.

The best valet company in Baltimore city. They pulled my car out of the harbor after my boss's gps told him to make a left turn into the water. Would give them 10 stars if I could

Parkops is a great company. They helped saved my cat from a tree. 10/10 recommend. They all deserve a raise.

Management is poor. Took over a 2 months to handle a situation , due to a management vacation. Hourly rate Is poor $10 with no rasies. If you like being a "Yes man" perfect job for you. On positive side they are flexible with hours . I would not recommend any working for this company.

Best valet company! Had the best experience valeting at fogo in center city. The valets were professional and nice, the food was great. Best of all they left my 750li out front! Awesome service would valet again!