Good hotel and excellent location, centrally located and 2 minutes from the subway. Very good breakfast. Room service is correct, but be careful not to press the sleep button on the panel as it will not make room for you.
Great location. A short walk from Earl's Court tube.
Great pace for a romantic break. Staff made is feel very welcome and couldn't do enough for us.
Fantastic hotel. The customer service is so good, it's as good as I've ever experienced. The room was very well equipped, and clean. The bed was extremely comfortable. Highly recommended.
Optimal position 100 meters from the subway. Quiet neighborhood. Tiny rooms
Fabulous rooms and facilities very worths the price
Great staff very professional and kind.
Close to the station, Earl Court (3min walk and many lines) ;
Overall clean but room a bit cold and a bit of mold in the bathroom door
We went for the Indian Afternoon Tea which was a birthday treat. Whilst the food was nice, the customer service was very poor. Due to IT issues the receptionist did not record our booking and they blamed the error on us when we arrived. This was quite upsetting. They left us unattended for an hour waiting for afternoon tea. Service was not only rude, but poor. For example, we asked for a spoon and we never received it. Our tea arrived after an hour, once all our food had been finished. I sadly would not recommend this experience.
Amazing Indian afternoon tea! Came here with a voucher and from walking in everything has been perfect. The food is wonderful, great flavours, and a lovely mix. Staff have been friendly and attentive, i like the faux grass table runners and the choice of tea. My dietary requirements were taken care of and the whole thing ran like clockwork. I'm seriously thinking of coming again next weekend.
Service, service, service. Always prompt, always smiling. Yes, the rooms are small as most London hotel rooms are. They upgraded me into a club room when I didn't like the first one, inspite of me being a single traveler. The housekeeping service was found lacking on one occasion, but on complaining was sorted out immediately. All the requests from housekeeping to room service are routed through their reception, and it works! And very efficiently at that. I stayed here a week, lots of eating joints nearby and Earls Court underground a really short walk away. The Indian restaurant they have served authentic Indian food. This hotel was a last minute choice for me, but I really enjoyed my stay here and would definitely visit again.
Went for Indian afternoon tea. Experience was below average. Glad I didn't pay full price and would definitely not gift to parents. Didn't feel there was enough food and no extras offered. Tea served at the very end once all the food is finished and taken away. Was very difficult to drink. Indian tea is always served with sweet or savory. They were far to busy. We ended up leaving most of the tea and walking away.
The Park Grand London Kensington hotel is very comfortable and in a great location of London. It's less than 8mins walk to Earls Court underground station. Its close to lots of shops and supermarkets.
The great experience was when dealing with the front desk team (Aijaz, Dave, Joe & Mario), the night shift team. They were very helpful, understanding and very kind. We arrived late evening, we were tired, but the welcoming was outstanding. They know the true value of customer satisfaction and service. I really appreciate all the staff specially Aijaz. Thank you!
Great place to stay!
Superb hotel close to the underground and 20 minutes from hyper-central London.
Incredibly friendly hotel staff!
The hotel breakfast, very much to be desired, but it is very clean.
Nice hotel and rooms are not tight and is located near a train station and a number of restaurants and groceries .. It gives a mobile phone that can be used for local and international calls and the Internet for free
Excellent hotel, went for my wife's birthday, staff excellent definitely use this hotel again
As a surprise for my boyfriend's birthday last October I initially booked a room with the Park Grand Hotel Kensington. When we arrived around 1 am, we were told that there was some maintenance going and that our room wasn't available for us. Therefor they asked us how we would feel about being transferred to an other hotel, right in the middle of the city for the same price as we paid for the room at Park Grand Kensington. We didn't had to think about it and while the hotel manager gave us a complimentary glass (it looked more like a bottle each) of wine, we waited for the complimentary taxi who brought us to the Marble Arch By Montcalm. The front office employees were very kind and brought us to our room. The only disappointment I experienced was the size of the room. It was so small! But over all, the experience of being in London and the location of the hotel was absolutely fantastic! Thank you Marble Arch. and Park Grand Kensington! (And especially the nightmanager from Park Grand at the 8th/9th October who welcomed us that night and made us completely feel like home!)
Never visit the Indian restaurant..their food is awful.. and their chef Savio Fernandes is unhygienic and its a shame he is even allowed to make food here. Horrible.
the absolute worst possible service I've ever rec'd from any hotel in the world. I book my reservation, with the incorrect check in date . No one, not even the manager would agree to make a modification of the date, without losing my entire $2000 prepaid amount. They lied to me and said the hotel was sold out, but I was able to go on line and book another reservation. The reservation office had me call three days in a row to speak to a manager , who never returned my calls. They were rude at every interaction , including the front desk manager Martin. I travel extensively and this hotel is a zero out of 5. They have no concept of customer service and frankly don't care what so ever.
Beyond my expectations. Spacious rooms. Great staff (thank you Mira). Good location to and from Heathrow.
great service & gorgeous hotel! people are super friendly and extremely helpful & hotel is in great position. walking distance from Earl's Court which is on a great line into the city. highly recommended!
Small bed, but nice room, great location, and helpful staff.
Staff are professional, polite, treat you like you're at the Ritz Carlton (Seriously - I used to work for the Ritz)
Diner - NOT THE PLACE FOR STEAK - TOUGH STEAK.
NOT THE PLACE FOR DRINKS EITHER
Rooms are great, quiet, clean comfortable.
Polite and courteous staff. Great hotel and experience!
Friendly staff,good bed,great shower,great location,close to public transport and shops
Excellent hotel. Polite personnel. We had a great time. Very close to the cafes and restaurants. We've gone twice and we'll be back.
The first room we were put in was terrible, but they quickly gave us a better room. Overall it was fine.
Excellent location. Excellent front desk and Check-in.
My family stayed here when they came to visit me. They were delighted by the staff and the premises. 10/10 would recommend.
Staying the weekend. We were given a basement room. The room was of a good standard, slightly small but well furnished and comfortable. The sound insulation between the rooms however is poor. It's very easy to be disturbed by other guests. The breakfast is good with a wide selection of choices.
Staff is very friendly and helpful. Rooms are somewhat small if you're used to American hotel rooms but about normal for London. On a quiet street that has a few good pubs nearby. Earl's Court station is just a few minutes walking away, and you can get to anywhere you'd want to visit from there.
Bed that sank so badly at the head end that I had to sleep with my feet at headboard end. Moths. Holes in carpet where moths had eaten it. Inexplicably wet carpet. Rogue pubic hair and hair shavings in bathroom (not mine). Damp smell. No window. Horrible experience. Will not be staying again.
Central location, had a bit of issue with the key card, but good service overall. Rooms are refurbished and is of adequate size for a city hotel. Convenient location with access to food and services.
Just returned from our stay at this fabulous hotel, the service was amazing, the hotel in the perfect location and so stunning and clean, the staff are amazing, thank you so much for my gift surprise for my birthday and the upgrade, you made our trip to London fantastic we will be back next year 100% can't wait to return
Room was nice and the bed was very comfy. Breakfast was good, scrambled eggs could have been a bit nicer but there was a good selection. Staff were friendly and helpful. Great location too, close Earls Court Station, local shops and restaraunts.
Clean, excellent staff, contemporary, well designed, substantial breakfast, std room a tad small with a bit of a swail in the bed.
Small room but it was very clean and confortable. The street is quiet.
The hotel was amazing staff woderful breakfast very very good.
Good hotel, join the club, book direct and save a few quid.
"My parents had a lovely stay at your hotel as they visited London for couple of days. The hotel made them feel home away from home. As from when we entered the hotel till when left the hotel Dave and his manager Aj were excellent with his skills towards pleasing us asking my parents if everything was alright just made them feel cared and we're really pleased and looking forward to come again the rooms were really nice along with the location 2mins from the station but never the less we are still struck by the awesome customer service by this 2 gentlemen.. !!!!!
Good location, with very comfortable and elegant facilities!
Very clean hotel in a great location close to the underground. Smallish rooms but fine for a business trip. Staff are excellent and very helpful. Only had breakfast in the restaurant but it was also excellent.
What a gem ! This hotel is a great location , easy access to the Museums ,Buckingham Palace and Covent Garden.
Really clean rooms , exceptional comfortable beds and friendly staff. Karina , Maya, Arpana &Narosa gave us a fantastic welcome. Lovely surprises for my birthday. Highly recommend this hotel , the breakfast and dinner were fab , we will definitely be returning. Thankyou for a great stay . Tracy & Graham Fitzsimmons
Food good service good ambiance good all in all good.
My girlfriend and I had our one year anniversary in London and stayed at Park Grand London Kensington. The staff is very friendly and helpful, going above and beyond to make our stay memorable.
Excellent hotel!
Great location (one train line from Heathrow Airport and train station 2 minutes walk from the hotel).
Very courteous service from all staff.
The room is of a high standard.
And ... if you are marking an event, such as an anniversary or birthday, we have updated the staff at the hotel ahead of time and they will take care to surprise you properly.
Well done to them!
Went here for a 3 course meal. The food was very nice and they couldn't be more attentive.
Best place i have stayed in a long time the staff were brilliant and could not do enough thay treated us so well the room was fantastic the food was brilliant and the front desk staff were amazing .
I am totally and happily satisfied with my stay at Park Grand London Kensington.
The hotel is very close to Earl's Court tube station, giving you the possibility to be in the center in no time.
It is also possible to reach the first places on foot, thus starting your tour. I would add that the Museum of Natural History is not far from the hotel.
The hotel turned out to be extremely clean, well organized and comfortable. The staff at the reception (specifically Oriana and Mira) proved to be very professional and helpful from the beginning, helping us throughout our stay and making themselves available by printing us the tickets for the return plane.
The room was very clean and welcoming, the bathroom was spacious, clean and with a shower.
Present in the room: microwave oven, iron, kettle, face and body towels.
In the room it is always possible to find bottles of water (replenished every day), fresh fruit, tea bags.
I recommend trying the breakfast in the hotel, for those who did not do it at the time of booking it is possible to add it later at a good price.
The same goes for the staff at the entrance, extremely kind and helpful, especially David.
Well what to say, we will definitely return to London and will certainly continue to stay at Park Grand London Kensington.
Thanks again to all the staff ... keep it up !!!
Highly recommended.
Clean, friendly staff. Room a little small, a lack.of common area to relax in. Close to everything.
Great location, extremely convenient access to attractions
Very disappointing...
Unattentive, Scruffy staff that we're too busy worrying about the text messages they were receiving on their mobile phones.
Being Punjabi myself, I could see that the venue was catering for the non-asian that may not always know what the various dishes are supposed to be like. The only redeeming fact it was that their ginger chai reminded me of my nan and the way she used to make it.
Had a great night. Very friendly and helpful staff left us wanting to return again.
Great location 150m from Earls Court station. Several nearby restaurants including McDonnalds, KFC, Starbucks, various Pubs, pharmacies, laundromats and supermarkets.
Hotel staff helpful. Clean, great size, delicious full English breakfast in a clear and pleasant setting!
It's good if you can get a deal on the room rate by booking direct with the hotel. Avoid basement rooms. Breakfast is unimaginative. 'Full English' is boring if you stay in hotels as much as I do and should be cooked to order: it doesn't keep well. Hotel is clean, rooms well-equipped, if on the small side, staff keen to please.
Good location, very convenient for Earls Court tube station which is literally at the end of the road, 2 or 3 minutes walk away. Despite this however, the street itself is quiet.
We stayed in one of the larger rooms (not the most expensive but not the cheapest either) - pricier than the Premier Inn or Travelodge nearby but certainly a lot more space for the money (the standard rooms not so much maybe judging by other reviews). Definitely room to swing a cat! Room was on the second floor overlooking the street and we didn't hear much noise from inside or outside.
Bed was enormous and very comfortable. Room well equipped with everything you'd need, minibar (ridiculously overpriced so best avoided) with fridge, microwave, kettle etc, large TV on wall opposite bed with freeview channels.
For the price and the 4 star rating you expect luxury and attention to detail but I wouldn't quite call this a luxury hotel. It's certainly a decent hotel and I would probably go back, but it was let down in a few small areas for us at least.
The window in our room wouldn't shut properly and obviously needed repairing but the member of staff (handyman) who came to look at it didn't seem bothered and told us it was 'no problem'. When I said I was concerned about possible street noise he didn't seem to understand (his English seemed fairly poor) and told us to turn up the temperature on the air con!?! We ended up stuffing tissues round the gap and in the end it wasn't really a problem but you expect better than that in the first place really.
The toilet had no lid which isn't very hygeinic when flushing, and the bathroom was set up for full disabled access which is great if you're disabled but we aren't so not quite so ideal (very high toilet with tiny low sink right next to it, handrails, emergency pull-cord etc. Large wetroom style ahower area with very low shower. Nowhere to hang bath towels (just one small handrail for hand/face towels) and one of the towels had definitely seen better days and felt like sandpaper.
Had afternoon tea, the selection was very good however, one of the male staff almost spoilt the experience.
I liked it, I would go back. It is clean, comfortable, very close to restaurants and the underground that communicates with everything. Special thanks to Mario who was very kind to us.
I was really pleased with how the reception staff made us feel really welcome.
We stayed for 4 nights all super clean and comfortable !! also available every room with iron board !!
Good Location. Friendly staff and nice rooms. Short distance to Earls Court tube station and a good selection of restaurants and bars nearby.
My mum and I visited for an Indian afternoon tea using a voucher from Groupon. The food was delicious and the service was very good. We will be back!
Cream tea was average. Scones were more like stones, despite being seemingly baked in house. Service was nice, friendly and accommodating. Sandwiches were Massive. Not typical finger sandwich size. Would have been nice to have an outdoor area to sit on a nice day.
A very serene environment to stay in. Good breakfast and absolutely friendly staff. I was there with family and we all enjoyed our stay and and complimentary fruits, chocolate, water tea and biscuit. I haven't been that impressed in a long time
Located in traditional English houses and in a picturesque neighborhood
Had a nightmare double booking but they sorted it out, great staff and service
Earls Court is going through an interesting time as they demolish the legendary exhibition and event spaces, and this means hotels in the area are working harder I think. PGLK has some quite compelling deals and benefits.
The reception was friendly and helpful, and put me straight when I confused room 009 for 09 (yep, really!). I'm sure they get that a lot... Puzzling layout so accept the offer of being shown to your room if suggested!
Room was small (it's a London hotel, rooms are small in general) but I've had smaller, and it was well appointed with some comp water and fruit, good TV, spacious shower, AC and heating, etc. Even had a microwave, which is certainly not usual and was a nice touch if you're staying a while. Seemed to be well cleaned, which is essential for me.
If I was staying in the area again, I'd be quite happy to return.
Lovely hotel but not so great views. The rooms are lovely, with a nice shower, big TV and comfy bed. Unfortunately we were on the basement level and the room didn't even have windows!
Good location; foreign friendly staff; blah breakfast; small menu n bar selection; great underground room with very comfy large bed. Good value
Excellent receptionists/staff, great bedroom/breakfast.
Superb afternoon tea with friends. Excellent service and super delicious food. Thanks
A lovely hotel, very comfortable rooms, perfect bathroom, attentive and friendly staff and good location.
Free wifi
Restaurant
Special offer
Park Grand London Kensington is a luxurious hotel located in the heart of Kensington, London. The hotel offers a unique blend of traditional hospitality and modern amenities, making it an ideal choice for both business and leisure travelers. With its prime location, guests can easily access some of the city's most popular attractions such as Hyde Park, Royal Albert Hall, and the Natural History Museum.
The hotel boasts 133 beautifully designed rooms that are equipped with all the necessary amenities to ensure a comfortable stay. Each room features air conditioning, flat-screen TVs with satellite channels, complimentary Wi-Fi access, tea/coffee making facilities and en-suite bathrooms with luxury toiletries.
Park Grand London Kensington also offers a range of facilities to cater to its guests' needs. The hotel has an on-site restaurant serving delicious international cuisine prepared by experienced chefs using fresh ingredients sourced locally. Guests can also enjoy drinks at the bar or relax in the lounge area while reading their favorite book.
For those who want to keep fit during their stay at Park Grand London Kensington, there is a fully equipped fitness center available 24/7. Additionally, business travelers can take advantage of the hotel's meeting rooms that are equipped with state-of-the-art audiovisual equipment and high-speed internet access.
One of the best things about staying at Park Grand London Kensington is its excellent location. The hotel is situated just minutes away from Earl's Court tube station which provides easy access to other parts of London via public transport. Moreover, guests can explore nearby attractions such as Harrods department store or take a stroll through Holland Park which is just around the corner from this luxurious property.
Booking directly through Park Grand London Kensington's official website guarantees you get up to 30% off your booking rate without any hidden fees or charges! You will also have peace of mind knowing that you're getting the best rate possible for your stay in one of London's most sought-after locations.
In conclusion, if you're looking for an exceptional experience during your visit to London then look no further than Park Grand London Kensington! With its prime location combined with top-notch amenities and services offered by friendly staff members who speak your language fluently - this luxurious property should be on top priority when planning your next trip!
parkgrandkensington.co.uk
