My partner and I spent the weekend here and were overwhelmed with the welcome we received from the staff . They made our weekend even more special with their courtesy , manners and professionalism. The location proved ideal for us as users of the public transport system . A massive thumbs up from us !
My room was small, as you'd expect for London. Outstanding customer service from all staff I encountered over three nights, I can't speak highly enough of them. More akin to that you'd expect from a 5 star boutique.
It was my first visit to London and the Hotel ,and my stay was excellent!!! Thanks to Gaurav and Peter who showed superb hospitality to my friends and I.
All main places are near to hotel lots eating joints at earla course . National museum, herrads, underground are very near
Brilliant boutique hotel wth a very modern twist to your stay. Try to avoid the rooms below due to limited network. Reception is warm and friendly. Location is awesome to get around the Earls court area. Price made a whole lot of sense compared to those around with less sophistication. Stayed a night but wished I could stay more.
I stayed in the new renovated rooms on the 5th floor. Superp room quality and good service!
What can I say, excellent service all round.! Hotels location is great, easy access to bars, restaurants and tube. Hotel is immaculately clean and staff attitude and commitment to guests is perfect. We stayed in a club room which was very More
Great location right down the street from earls court station. Room was great, comes with complimentary smartphone you can use all around london. Service was very helpful.
Great location, nearby subway and many restaurants, great service, very nice room and the bathroom floor was heated! I could just sleep on that floor since it's pretty cold in the room. (took me a while to figure out how to adjust the temperature)
The receptionist with long brown hair needs a lesson on customer service ( maybe the lovely one called frankie and the boys who took my luggage can teach her ) and needs to learn how to talk to her colleagues too.
This was on sunday the 7th July at 5 pm .
Perhaps the manager can check his cameras as this behavior went on for 2 hours.
Excellent hotel, comfortable, great staff, well located near to restaurants. Will be using again.
For the price, this has to be one of the best hotels in London. To say the staff was friendly would be a massive understatement. All front desk and porter staff were super friendly and patient to explain all hotel amenities. Room was spacious, clean and very well stocked. The free wine and snacks were also a much appreciated bonus! My room was quiet and dark at night, so paired with the comfy bed I had a great night sleep. The location is super convenient for Earls Court as it's steps from the tube so it's super easy to get anywhere in London or to LHR. Definitely will stay here again my next time in London!
Excellent hotel very helpful staff. Perfect stay thank you
The staff was very accommodating. Location was central to the tube and other necessities, and tucked away from the city noise and commotion. Rooms were tidy and modern - they had a US outlet option (definitely a pleasant surprise!). Due to our long stay, they offered to upgrade us to one of the largest rooms (no charge). Would recommend and would visit again!
Staff are brilliant, go above and beyond
Can't wait to come back again.
Food in the restaurant is of the highest quality, try the fish curry..amazing!!
If staying in London there is no where else to stay AAAAA+++++
absolutely terrible hotel, unskilled staff on reception that cleared my bank of all my money in error, i had no spending money for all of my stay, the manager promised the money had been returned back to me yet 6 days later im still waiting for my money to be returned back to me, when i spoke to the manager he was rude, refused to take any responsibility in the hotels errors
would never stay or recommend this hotel to anyone
We came here for an indian afternoon tea. This place was absolutely horrible for a vegetarian and coeliac!!
After having sent multiple requests they served us dishes with chicken and gave my wife (who's coeliac) semolina pudding (semolina is wheat!!!) This is a place to avoild and vegetarian or anyone with allergies. Never again!
Fabulous, warm welcome from all the staff and lovely surprise in our room for my birthday....how lovely. Would highly recommend. Very clean and comfortable rooms..with comfy beds. Perfect for a stay in London
Very friendly staff nothing to much for them, nice clean room great location 5 minutes from Earls court tube station and walking distance to museums etc. Would stay again without hesitation.
I will always stay at this hotel when in London love it
Lovely experience went for indian tea . Well worth it staff were great too.
We had such a lovely stay at this quaint hotel! Great location in cute neighborhood just blocks from the tube. We had a room on the 5th floor with an awesome view. The friendly and amazing staff graciously decorated our room for our anniversary, which was a wonderful unexpected surprise! The room was on the smaller side, but was nicely equipped and had A/C, which helped us feel more comfortable on the hot days. We never tried the breakfast or in-house restaurant, but the menu looked good. All in all, a great stay! Would highly recommend.
Excellent hotel with the most comfortable beds in the UK. Extremely close to Earls Court tube station; only a brief walk away. Restaurants and pubs close by. Convenient and inexpensive snacks in the mini-bar.
Really lovely surprise to find this hotel hidden away but so close to Earls Court tube station. The staff were exemplary in their customer service and the room was well presented with everything needed for a short stay. Will definitely be going back.
Nice welcome, staff at the top and very attentive but our room a little buried
Very welcoming and friendly staff. Nice quiet and clean room. 3 min walk from Earls Court underground station. Good place not overcrowded by tourists.
A special hotel .. It features a privileged location, reception and beautiful hospitality.
Nice and cozy place with lovely staff. Excellent location
Very friendly reception and fantastic facilities. The room and bed were very comfortable. We highly recommend this hotel, the best London hotel experience to date.
Great location as it was very close to the tune station. Room was quite dark as it was in the basement part but overall a very good hotel.
It is a good hotel for its area but the rooms for Deluxe are very small
This Hotel starts with a great team of staff, very careful with guests in all aspects.
It is located in the center of London, next to the tube, in one of the most beautiful residential areas in the city.
Very good.
Close to Earls Court tube, quiet street, pleasant staff and great room
How can a hotel not offer a refund with the CV outbreak? Some aren't able to get to London on an international flight. I think they need to reconsider using some empathy and compassion at this time of a serious virus outbreak.
Ideal location in London. Can catch a single line train from nearby Earls Court station
to Heathrow Airport.
High standards all round; staff were exemplary and work as a team when required.
Breakfast area decor, effective layout and the staff provided an memorable experience.
A bonus was the skill of the barrister making superb flat whites.
I called to say it was my friends birthday when she was staying in London. The manager on duty (Alex) said they'd take care of it and put something nice in her room to welcome her and decorate the room. How sweet was that?
Anyway she just sent me photos and the hotel went all out for her - such incredible customer service. I'd recommend this hotel to anyone.
She was so touched!
Thank you, thank you, Park Grand London, Kensington
Free upgrade, always nice. Hotel is very modern and clean. Staff is helpful and polite.
Not the cheapest of hotels, but when compared with the nearby comparable Marriott, park grand would have my preference.
When you are looking for a hotel in a perfect location (very close to the subway), in the Kensington area, where the customer is spoiled, taken care of, right rooms, with all the possible options (there are even bathrobes, now rare in hotels under 5 stars) '' this is the right hotel. We had a club room, on the third floor, in Valentine's week. Excellent staff, and there are also two Italians at the reception for those who do not have knowledge of the language.
Ayesha the receptionist is my partner and is storming the hotel with her warming smile. It's really nice and everyone is helpful
Great location. Comfortable rooms. We stayed 3 nights and we recomended it.
Excellent hotel, location is very good if you are a tourist. All London Attractions are near by. Nearest tube station Earl's Court is about 250 meter from hotel. Rooms are very good with all amenities. Staff was very courteous and helpful. They also have some Indian items in restaurant menu.
My go to place in London. Centrally located in Earls court. Rooms modern and clean. Good business rates. Food is good, and staff friendly. Recommended
The Hotel was clean and smells excellent. All staff was excellent and helpful.
They treated me very well. Extremely clean place, great cordiality
Every time we come back it's always better! Beautiful hotel, professional welcome but at the same time courteous and warm.The rooms are spotless and comfortable. Breakfast is also excellent. Really highly recommended. See you next year !!!
My mom and I did the afternoon tea here and we received excellent service. Ana Maria served our tea and did an exceptional job! I am definitely planning to go back next time I'm in London!
Nice little cozy room
Beautiful breakfast room
Waited until a few hours before we were due to turn up to tell me that they were full and couldn't honour my booking. They offered me a free refund as if they were doing me a favour. Very unimpressed. Won't bother with Best Western again.
I did make booking in this hotel on the 15 of September 2018 for 3 nights, however, when I arrived the reception guy told me that we apologise coz your room, which you booked, it is not available although I called the hotel when I arrived airport by one hour before arriving hotel. They offered me a worse room seen in my life underground. I lost 4 hours of my day from airport to hotel and looking for another hotel.
Just had a fantastic 4 day stay at the Park Grand Kensington where the staff were so helpful and attentive in particular the 3 girls on reception Oriana,Mariana and Alex. We were celebrating our first anniversary and this was made very special for us to remember. The location is fantastic for the tube at Earls Court with only a short walk to the hotel. The room was very clean and the bed was very comfortable and breakfast was very good value for money, we were also offered a free complimentary breakfast with cake. Will certainly come back to this hotel again when we visit London in the future.
Excellent, can't fault any part of our stay. Thankyou
Very friendly staff, clean, spacious and neat room, in a quiet street, walked to the museum and Hyde park, close to the transportation.
Rather lovely hotel with comfortable and modern rooms. The room has a microwave which is a plus for me. I asked for slippers and the house keeping was happy to bring me one. The food was tasty. The bathroom was amazing, the bathroom had a floor heating button which heated the floor. Though I had issues with turning the heating on they have came few times to fix it for me which I am grateful about. I would definitely recommend this place.
Ambiance was great, food decent, shame there was a barney going on between staff and the Hotel staff..was a bit of a distraction. Would try again however,
My experience with this hotel was confusing at best. At noon on the day of my arrival, they left a garbled voicemail saying I'd been moved to their Paddington location at no extra charge. This was puzzling since I booked two months in More
A good base to explore, however, disappointingly overpriced. We were put in a basement room, which meant that the view from our window was a wall below street level. Not a great start.
The corridors were lined with plastic sheeting as the gym was being refurbished and the place was just generally a little tatty.
I suppose that this is a standard price for a hotel in London, but I expected more for the price I paid.
We may as well have been staying in the Travel Lodge or Premier Inn, as it wasn't the height of luxury.
Very nice staff and room was clean to a very good standard
Great hotel. Comfy beds and delicious breakfast and the staff are very attentive. Have stayed here twice would definitely recommend.
Great staff, very accommodating! The rooms are comfortable and clean. Near several restaurants and just a couple minutes walk to Earl's Court station.
Awesome staff! Professional, friendly, efficient! Breakfast buffet needs some expansion but food is tasty. Room was devine!! (But move the 'old' chair to the desk and get rid of the small chair.. it creates way more space in the room!!) Overall:Highly recommended
Nice room but felt cramped for the price. TV was a very good size.
Having stayed last year we was impressed with the hotel but this year completely different for the money we paid the only extra we got were the cleaners banging a door chatting outside the door and making loads of noise as they cleaned the food was dreadful the restaurant supervisor pretty much is clueless of making the customer happy and spent the time we were there making the female waitress do everything
Excellent hotel, very friendly service and breakfast was very good. Club room was a little on the small side, so lost 1 star
The room wasn't the best. It smelled weird. the bed sagged on one side, which made my back hurt. The was no elevator to the bottom floor, which is where my room was located. The a/c barely worked, it turned on and blew some air, but it wasn't the temperature that the thermostat was set to. There was no TV remote. The breakfast was subpar, all the fruit, yogurt, and juices were warm.
Ended up in ground floor room with awful walk through service part of hotel
I can't recommend the Park Grand highly enough. The staff are professional, courteous and extremely helpful. They made me feel right at home during my 2 week stay and always go the extra mile to make sure you have everything you need. Thank you so much.
Park Grand London Kensington is a luxurious hotel located in the heart of Kensington, London. The hotel offers a unique blend of traditional hospitality and modern amenities, making it an ideal choice for both business and leisure travelers. With its prime location, guests can easily access some of the city's most popular attractions such as Hyde Park, Royal Albert Hall, and the Natural History Museum.
The hotel boasts 133 beautifully designed rooms that are equipped with all the necessary amenities to ensure a comfortable stay. Each room features air conditioning, flat-screen TVs with satellite channels, complimentary Wi-Fi access, tea/coffee making facilities and en-suite bathrooms with luxury toiletries.
Park Grand London Kensington also offers a range of facilities to cater to its guests' needs. The hotel has an on-site restaurant serving delicious international cuisine prepared by experienced chefs using fresh ingredients sourced locally. Guests can also enjoy drinks at the bar or relax in the lounge area while reading their favorite book.
For those who want to keep fit during their stay at Park Grand London Kensington, there is a fully equipped fitness center available 24/7. Additionally, business travelers can take advantage of the hotel's meeting rooms that are equipped with state-of-the-art audiovisual equipment and high-speed internet access.
One of the best things about staying at Park Grand London Kensington is its excellent location. The hotel is situated just minutes away from Earl's Court tube station which provides easy access to other parts of London via public transport. Moreover, guests can explore nearby attractions such as Harrods department store or take a stroll through Holland Park which is just around the corner from this luxurious property.
Booking directly through Park Grand London Kensington's official website guarantees you get up to 30% off your booking rate without any hidden fees or charges! You will also have peace of mind knowing that you're getting the best rate possible for your stay in one of London's most sought-after locations.
In conclusion, if you're looking for an exceptional experience during your visit to London then look no further than Park Grand London Kensington! With its prime location combined with top-notch amenities and services offered by friendly staff members who speak your language fluently - this luxurious property should be on top priority when planning your next trip!
parkgrandkensington.co.uk
