Sarika Sharma

Review of Park Grand London Kensington

We went for the Indian Afternoon Tea which was a b...

We went for the Indian Afternoon Tea which was a birthday treat. Whilst the food was nice, the customer service was very poor. Due to IT issues the receptionist did not record our booking and they blamed the error on us when we arrived. This was quite upsetting. They left us unattended for an hour waiting for afternoon tea. Service was not only rude, but poor. For example, we asked for a spoon and we never received it. Our tea arrived after an hour, once all our food had been finished. I sadly would not recommend this experience.