The experience I had leasing my 2021 RDX was impeccable! Justin and his team are friendly, patient and professional. Thank you to everyone at Paragon Acura for my amazing experience. I will definitely come back and recommend others to do business with Paragon Acura!
very pleasant expirience, sharon was very helpful when she went over the features of the ILX I was planning to lease. Patrick was also very helpful in working out my deal and tried to accomodate me as best he can. Mike and Rob were able to make the deal happen and I thank Paragon Acura for catering to my financial needs and having me drive off in a new 2014 ILX.
Kenny was a great salesperson. I was able to take advantage of the vehicle exchange program and was taken out of my old mdx into into a new one. Adrian was a great teacher on showing us the features of the car. Thank you everyone.
Nice But Crowed Busy Dealership Friendly Staff Nasty Rude Sales Manager Wouldn't Give Them Business Because Of The Way I Was Treated
The sales associate, Patrick Cabarcas, was very knowledgeable about the car that I was interested in. He worked with me and I appreciated his honesty and how he shared his feelings and thoughts about the purchase I was considering.
Thomas was good. He was very helpful and gave us a great deal with our new 2016 Acura MDX. Thank you to everyone that helped.
Jamal get a 10 stars if I can he was very nice and helpful. Shun was helpful with the features for our first Acura. Great experience. Thank you!
Very Very dishonest people would never do business with them.
I've been dealing with the General Sales Manager Murat since 2010! He has always done good by me and the customers I have brought him. He is honest and tries his best to get you the best deal he can and works with your budget! He has always worked with me and always has given me the proper advice when getting into a new deal. In my recent deal he and his sales person Patrick again were outstanding. Patrick was very politely, relayed all information properly to me and made my transition into my new car fast, easy and no stress. Mike the Finance person tried his best and was very patient in making this deal happen as well too. I was able to go in and out and not spend my entire day there. I would highly recommend Paragon Acura and Murat and Patrick as the go to people when you need ta car. I will keep going to them as long as I can and in future if there is a second car in line for me I will be going back to them! Thank you so much for making this happen for me and my family! My overall experience with them is 100% satisfied!
IT IS WORST DEAL I EVER MADE.
DO NOT TRUST its quality of certified pre-owned car.
It is ACURA certified not any cheap brand car.
How come the quality is such a low and even cheating the warranty period.
I was owner of 2013 RDX and bought certified pre-owned 2014.
I was so satisfied and 100 % trust about certified vehicle.
So I also decided to buy certified preowned to 2017 MDX by trading my old RDX this time.
However, It was worst deal I ever made.
first of all, It was my biggest mistake not to check the car careful.
As I trusted the certified preowned so much, I had basic trust of it not likely buy car on the street.
After all deal was made,
I found that,
-.The sensor of collusion and lane keeping has been out of order which sales guy was said it could be reset easily.
but found that the font window has been replaced before. He said there was small dent on it and replaced it to be certified..
-.Driver side mirror has been broken not folding properly. is it broken after inspection????
-.The conditions of The steering wheel is not clean as it the car having 16000 miles.
-.There is 2 spot dent on rear bumper which I skipped it because I thought that it is just simple scratch.
but it is not, there is exact 2 dent and the distance of it is just like the mountain bolt of front number plate.
which means, the dent had been made my collision of the car.
-.The front wheel left and light cover has been mis-aligned which means it has been removed and reinstalled for some reason.
which I am very afraid of possible hidden reason.
-.The tire thread is worn. it doesn't look like depth of it for 16000 miles car. so the wheel might be replaced.
-.It is listed year 2017 car but warranty start calculating 2016.. When I made a deal, saleman said verbally it is started 2017.
but after all done, I found it calculated 2016 by Carfax... salesman just said "SORRY"... what kind professionalism it is..
They didn't even provided warranty document.
I tried to return the car next day but salesman said you will be losing $8K if you return it(which is totally not acceptable)
also said please give him a chance to fix the problem and promised to replace new steering wheel..
However, Salesman changed his word and steering wheel will be cleaned only...
They ended up replace it but I think this kind of playing game is not for ACURA dealer class manner and customer care.
This is my main concern of purchasing this CERTIFIED PRE-OWN vehicle.
How come the sensor and mirror went bed after check to 182 point to be certified preowned.
So How come I can trust their inspection result of this car. It is serious matter of quality issue.
It looks like there is a hidden problem of this vehicle as mentioned above.
This is CERTIFIED PREOWNed of ACURA.
I need more assurance on the quality of this vehicle.
it is totally unacceptable for the customer who has 100% confidence on your product before became 110% disappointed.
DO NOT GO TO THIS DEALER!Horrible service and wait time for service is unexceptable. I waited 4 hours for a oil change. They don t provide any rental. Then they send you for a free car wash near by(classic wash ) and worst car wash ever!!! Go see their reviews. I should of looked at that before i even Took my brand new car there. How they do business with that company. They use regular towels which scratch your paint and do not clean it well. How do they stay in business damaging peoples cars. I had to take it to professionals to clean it well then noticed scratches all over due to the cheap towels they use. Now I have to fix my car at my own expensive.NEVER AGAIN!!!
I went to Paragon Acura without thinking I would come home the same day with a Acura ILX 2020. Carlos was a great help. He was professional, and he definitely went above and beyond for me. Everything I wanted in a car was included. He made sure I got a great price that would go with my budget. I definitely recommend this place to lease or finance. Carlos you are the best!
Service Advisor Alex Munoz is the only reason I am loyal to Acura Brand. Alex treats his customers like family and always makes sure you are safe and the car is in excellent condition when you get your car back from servicing. Guys please visit Acura Woodside servicing center and ask for Alex.
This is mt second car im buying from Melvin at Paragon. Both times have been an amazing experience. Thank you to Anthony and Adrian who helped me in the process.
Good experience. I have never experience this before buying a new car in a dealership and so far im very happy. they helped me out alot coming from 2010 Pilot to 2018 MDX. Alexander and Shun and Fernando they all treated me very good. I dont have any complaints. I will definitely come back to them for the next car in the feature.
Love my new MDX thanks to Fernando Melvin and mark for the help
It was a great experience for a first time buyer. Alex, Shun and Joanna did an amazing job. Thank you for everything
I wanted to take some time to rate my recent experience at Paragon Honda. I want to give a HUGE SHOUT OUT TO MOHAMMAD! He was extremely genuine, a gentleman and very professional. His approach was quite relaxed and no pressure from him at all. He found a way to make it work in my dad's favor and I could not have asked for much more than that. THANK YOU MOHAMMAD! I also would like to thank their sales manager for his assistance.
I found the valet service very easy and convenient. I went to Paragon Acura's website to setup an appointment and they sent someone to my home to pick up my MDX. The person that picked up my car immediately to measures to protect it by wearing gloves and placing a protective cover over the steering wheel. Overall, I'm very happy with the service provided by Paragon Acura.
My experience with paragon Acura was not as I expected , when I review them online I thought this would be a Smoove transaction . Boy was I wrong . The sales clerk that I had appointment with was not upfront she took a down payment on the car and them told me I had to come back the next day because the credit department was closed . I was furious as she did not let me know this upfront . The next day I come to seal the deal she goes very hard to sale gap insurance ,she told me a story about how people leave the dealer and crash all the time . I thought nothing of it until I finally left the dealership with the car , as I m driving of with tlx sh awd car I notice my feet are slipping every where there was wax on these mats I was scared for my life . Overall the Car was great experience was not
Horrible experience i arrived at Paragon Acura and was told the system was down...i was seated with no further info on my car or service. I was there for 3 hours waiting to b seen althought i had a 1pm appointment no one came out to see if i was there. I speaks to the service guy Ricky and he tells me theres no freon for AC services...i wasted 3 hours of my time there i was given horrible customer service...i would not recommend this place to anyone they dont care about your service just the money is all they want :(
I enjoyed how welcoming, informative and patient the staff were at Paragon Acura. Thomas Ng made sure to know what we were looking for and offered us a test drive which we did. He shared his knowledge on the TLX A-spec and we got to know a bit about him too. My partner and I were very happy with the excellent customer service (As well as the car :D) we received and hope we can continue in the future.
Great customer service.Alex Munoz was very friendly and helpful and had my car serviced promptly.
Sam deserves my review. He helped me out by picking the car I wanted. He was not pushy. Thank you to everyone that helped.
Jose was my salesperson and everything went excellent.
Great experience with Robin and Shun and Alan! They helped us get our first 2019 HONDA HRV. Thank you so much!
Joe rosa was great. He was able to get me out of my previous car and into a new one in a timely fashion. Mike was just excelent. They found me the best rates and helped me out with what i needed. Adrian went over the technology of the car and was very helpful. Thank you to everyone that helped. But J ok e Rosa he's a crook also.
Very satisfied and very quick. My sales associate Jaker and Paragon management team helped me a lot with my new lease and my payments. I left home with exactly what I wanted.
The place is beautiful. People are beautiful. Shun and Robin are both ready for service and I really appreciate their help. Very happy with the whole experience.
This is the only place I bring my car for service and they haven t let me down. Every service advisor I ve worked with is very friendly and goes to great lengths to make sure I understand what s going on with my car at all points of service. They really do go above and beyond to make sure your needs are met here!! Just this morning I brought my car back because a part was loosened after my complimentary car wash and they took me in without having scheduled an appointment and fixed it. Highly recommend.
Very professional easy to understand sandy and joe were great
I brought in my car to get serviced and.help me out with my Bluetooth and.got taken care of in less.than 5 mins. Thank.you so much to the team!!
Hello people. I had to write this because of an exceptional experience I had with one of the employee I met at this location. WILSON MATEO. I was at Paragon Acura on 04/08 with my Sister and husband to test drive and if possible to lease a MDX. Wilson Mateo was very helpful and completely transparent about the vehicle pricing. Unfortunately my sis decided to wait for little while more to get the car. I have some previous experience dealing with car dealership(s). They will become rude once you say we not getting a car now. But Wilson Mateo was very understandable.
So if you planning on going to this location talk to Wilson Mateo.
Wilson is an asset to Paragon Acura Team.
Very Bad customer service, they have not refunded my money from 2016, still holding on to it. i have emailed them multiple times.
This is my first time doing business with an Acura dealership within the confines of New York City. The interior of the dealership is nice and warm. Like anything else in NYC, everything is compact. I went for a service appointment. I felt as though I only got a bare minimum service and if I wanted more, I would need to pay extra. I can say that overall, the experience was not bad.
James has been excellent. Very thorough and he took his time to answer all my questions. I would recommend paragon to my friends and family. Thank you to everyone that helped.
Great experience w Acura team with Joe Rosa Everyone was great and super knowledgeable.
I just had the best experience with Alex Munoz at Paragon Acura. My car needed service and he walked me through the whole process and made it so easy. Knowing that it would take a few days to fix because of the holidays, he made sure to get a taxi to take me home and have the car delivered to my house so that I would have no headaches. Very impressed with the service and wonderful staff of Acura. Highly recommend them and Alex of course!
This dealer is unique. Never seen before. The frequency of oil changes is really fast. Every time you change the oil, you can only use 1,000 miles. And within a month. Never before. Changing the oil at other dealers, nothing happened. This happens again after changing the oil this time. I will never come back.
Justin has been an ezceptional salesperson. Hes been tentative, informative, knowledgeable, and patient. Adrian went over the texhnology of the car and he knows his stuff. I want to thank everyone.
Worst experience ever!!! I just purchased certified 2014 MDX. car has engine noise first they said they are going to fix it. After more than 2 weeks on the Acura service center they said it is behavior for Acura MDX. They put scratch on my car and left water bottle and coffee cup on my car. when I purchased the car Manager said he's going to take care the scratch on the car but after polishing scratch was still there. Sorry to say- I hated overall service and will not recommend anyone to go to Paragon Acura.
Excellent Service as usual. Dan is absolutely amazing he's extremely knowledgeable, friendly and comforting. He made the entire experience. Thanks Paragon!
Mark and Vincent were very cordial and professional thank u so much to them for getting me my brand new mdx!
Visiting 5th time here to cancel warranty that I purchased on my Acura car. On my 3rd visit I did paper work with another finance manager to cancel. But that paper work never somehow reached her. On 4th visit got the finance manager to do my paper work and was told with 30-45 days. It would be reflected on my statement. After 3 months warranty is still active and I have to chase down people here (finance manager Carleen) .
This place is SO much better than Acura of Brooklyn. I live in Brooklyn but I'd gladly drive the extra distance to get here - better service, better environment (clean and bright and friendly), faster, and didn't make me worry l was getting ripped off. Definitely recommended.
By far the best experience I had getting into a new car. Justin Hili put me into a 2016 Acura ILX for almost the same price I was paying on my Honda Civic. Very happy with my experience!
Great service. Especially from Peter and Jay. Really helpfull. Love The Car
I am so impressed with the service. They picked up the car and delivered it back after the service was done. Everything was done on the same day, so we did not have to wait for long. Chris was the one who helped us. He was very informative and respectful.
Horrible experience at Paragon Acura. I bought an Acura RDX back in November. I quickly had to bring it back because some of the parts in the car were broken. Also, my windshield was all scratched up from the windshield wiper (We didn't notice it on the day we bought the car as it was dark outside). We were told that everything is going to be fixed. I got my car back, the windshield and one more thing were still not fixed. We brought it back again. They kept a car for over three weeks. Finally we got a call, that it is ready for pick up and that the windshield is not fixed because it is not covered under the warranty. The car was just sitting in the yard for almost a month!!! On top of that one of the service guys, told us that we could just put in a phony insurance claim that the windshield broke in order to have it replaced. Seriously??!! NOT HAPPY! I will never buy a car from them again.
Decent
spot
I went to Paragon Acura to check out the new RDX. Brian Wagner was my sales consultant. Initially he was helpful in explaining leasing vs finance options. When it came to actually checking out the vehicle the experience was horrible. The RDX A-Spec trim was brought out front with no gas. He attempted to fill it at the local gas station with no luck. I got to drive the RDX around the block from the dealership. This wasn t my first time shopping around for a vehicle and I expected a better experience. I have shopped at Paragon Honda before and have even been offered test drives with no issues whatsoever. I felt very uncomfortable at the end and Brian was super pushy. I had to ask for his business card without him even offering. When he was crunching some numbers for me I inquired about truecar and he said he was not a truecar representative. Again this was not my first time shopping for a vehicle and I was not impressed with the service here.
My visit was great Justin helped me alot with my new car. Karla was great also with the technology thank you
Good customer service overall. Thanks Chris for helping me out.
Jose was a great salesperson. I was treated with the utmost respect and i couldnt be anymore happier. This is my first time here at paragon and im glad to say im going home with a new 2015 acura mdx.
Eddie was great. Tid is my first time working with him and i would work eith him again and refer him to my friends and family. Im very happy that i was able to get a new car with more features in it. Adrian helped me with all of the tech and i dont feel lost. Thank you to everyone that helped.
I truly dislike Paragon. No Good.
When taking your car for service their waiting time is 3 hours!!!!
Are you serious?!?!
Google your car pricing before buying. Be careful with their pricing. They price one thing and its not what they say it cost. Do not buy your car here!!!
I went to Acura of Westchester to buy my car. Great Dealer!
Joseph was u. Good representative I treat myself very well and professionally. I liked your service. Thanks to all who helped.
Jose was very kind and was flexible with what i wanted. He wasnt your typical pushy salesperson. He listened to my needs and was able to go home with the car i wanted. Thank you to everyone that helped.
This is a terrible dealership with very competitive pricing.
They will advertise great prices online, but once you go there you can expect all of the tired games. I'll give a few examples:
1. I discussed my trade-in on the phone with them, and they offered me a price. I gave them the VIN and sent photos. We had an agreement until I drove an 1.5 hours to them, then they offered far less.
2. When negotiating, they do the old trope of making you sit and wait while they go speak to the manager.
3. Expect young men with slim-fit suits, slicked back hair and no manners.
4. Expect to spend more than 5 hours there. I wasted 6+ hours.
Ultimately, it was an ok deal, but an awful experience.
I took my car back to Chris Risnes about a noise coming from my vehicle. He was very helpful in getting the best mechanic to meet my need. After making sure the problem was found, he made sure the best action to take was performed, saving me money and heart ache. Thank you chris for making my experience a pleasant one.
I was able to have the pleasure to work with JT and Kenny. At first I brought ib my car to service but ended up getting a new mdx. The service was quick and Adrian went over the features of rhe car for me. I'm very happy with my new purchase. Come to paragon!!!!
Best hands down! From Paragon Honda to Paragon Acura across the street, both of them have been amazing experiences! My go too is Matt Adovic, he s the best! He helped me last year with my Accord sport and yesterday into my 2018 Acura TLX !
everyone was extremely nice, helpful and professional thanks guys for everything
Excellent experience. Kelvin was good my salesperson! And shun hooked it up with the features. Amazing staff thank you for my first Acura.
I am very happy I came to paragon acura. From working with Patrick to finishing with adrian,everything was perfect. I can't believe I have a new acura. Thank you so much for helping me achieve this milestone in my life. You guys are awesome !
I can not complain about anything. Today I own a new MDX of the year. Thank you very much for helping me camilo, jose, and Adrian. This is my second car I buy here in this store. I recommend everyone who is looking for a luxury and quality car here in Paragon.
Best customer service hands down great service and sales people never had an issue a customer for 6yrs
My sales consultant Christopher White was very professional and took care of me and my wife. No high pressure, just solid information and facts. NO Salesman BS !
We traveled from Philadelphia, GO BIRDS !, and it was well worth the trip. Your price for the vehicle was well below the Kelly Blue Book. We looked at the same car in Philadelphia, with more miles, and it was $5,000 more than the car we purchased from Paragon.
We left Paragon with the feeling that we good a very good deal and the car we wanted.
Pedro treated me very nice. This was my first time here and he made me feel comfortable. Shun was very sweet I appreciate her helping go over the features together. I already recommended Paragon Acura to one of my friends I will make sure to send my friend straight to Pedro!
The staff was very nice and friendly. Both Wilson and Ali were very informative and helpful. They got me a great deal on my lease!
Their cars are excellent. I would highly recommend to my friends.
Patrick treated me very well. The young man is friendly and professional. thanks to everyone.
i went there a couple of days ago , i was so ready to buy the car i saw on their website. arrived there , the people on the reception desk were like robots the obviously don't know how to smile . told them i have an appointment with someone to show me the car, i had to wait until they found the salesperson who again seemed so uninterested in selling. i had to ask for the car fax and when ever i ask a question he said he doesn't know !!!!!! i mean really man!!!. Anyways i assumed he is a new salesperson , he started talking like robot who has to memorized certain boring things and started reciting them, a waste of time ,so i told him let's talk about the offer . he took my offer to his manager as he said and came back and literally said the offer was not accepted by the manager, but thank you very much for your time!!!!!! seriously!!!!! no negotiation no trying to convince me to make another offer, i was so surprised i left really angry . Bad experience, So UNPROFESSIONAL. They Don't seem to care about losing customers at all. I DON"T recommend.
If you need your Acura to be serviced then Michael Kunen is your guy. I went in for a simple oil and oil filter change and Mike really made me feel at ease. I have some future work to do according to the free 8 Point inspection they provided at Paragon, but I m not worried because I know Mike and the folks at Paragon will take care of me.
Great customer service, no hassling, ease of mind, and complimentary snacks (lol) are just a few of the things you ll enjoy here.
Thomas was a great salesperson! He was very professional and I felt comfortable the whole time here. Melvin also helped Thomas and I get the best deal possible Adrian showed me the features to my new 2014 MDX TECH!! I am very pleased and satisfied with my purchase here at Paragon. I would highly recommend.
I have 4 stars becsuse they didn't tell me about the price on the warranty it was my fault for not looking into it but it's just wrong to lie to somone and sell them on a 2000 warranty the guy said it cover for 5 years when I read the paper it say 12 months . I just bought this car 2 days ago I'm really looking into this
TOP NOTCH dealership!!!! This is my second lease from Paragon Acura..I traded in my 2015 Acura TLX sh-awd for a 2018 Aspec Tlx and Paragon made it happen problem free. My salesman Enes took care of the details like a champ!! I Highly Recommend him.
B.F.
Amazing service. I've had a couple of emergency incidents that would've left me in quite the difficult spot but Alex and Solomon were quick to smooth them over. Professionals at the top of their field, they were able to sense the urgency of the situation and knew how to handle my cases swiftly. They're the reason I'll remain a loyal Acura client and continue referring my friends to Paragon. Thanks a bunch Alex, Solomon, and the rest of the Paragon team!
My experience was very pleasant because my dealer was very patient with what I wanted in a car. He explained to me the different models and packages with great detail. I was very impressed because immediately I wanted a car he recommended. The process in getting the car was fast, swift, and easy.
Mark is the man to see he knows what customer service is about
Went in for service. Dealt with Jennifer, she is pleasant and efficient. Car was ready exactly when she said it would be. Thanks
I love my experience. Good customer service. Olav was 100% great salesperson. Helped me get my first honda. Shun was nice enough to show me the features of my car and helped me get to know the car. Thank you!
Rob, Stevie and Sharon were very helpful and very professional in assisting me with exchanging my 2012 TL for a new 2013 TL.
Eddie was excellent. He was approachable and respectful. I did not feel pushed at all to buy this car so they were flexible with me. Thank you to everyone that helped.
By Far the Best Dealer I have ever experienced in my 25 year car leasing/purchasing time. I have had Mercedes, Infinity, Nissan, Ford, Chevy and now Acura. Paragon has been nothing but a pleasure to deal with.
This is the 3rd car I buy from Sam. Look no where else. Come buy from Sam! He'll give you the best deal and is nice. Thank you.
Enes was a great salesperson. He didnt pressure me at all. I.checked on their website for any vehicles that matched what I wanted and that's exactly what I got. I am very happy with my purchase. I was also given a demonstration of the features of the car by adrian and that was extremely helpful. I highly recommend Paragon Acura.
Justin and Shun were great. Outstanding service from them. Justin was understand and Shun was very patience. I love my ILX!
I've been there a few times and they are quick and honest. Last time I was there they saved me $179 in diagnostic fees by noticing a small problem and fixing it with no charge at the entrance of the service department. Car didn t even have to go into the shop!!!! If this dealership were to ever lose Mark Caceres as a service consultant I would be reluctant to return.
paragonacura.com
