Horrible experience i arrived at Paragon Acura and...

Horrible experience i arrived at Paragon Acura and was told the system was down...i was seated with no further info on my car or service. I was there for 3 hours waiting to b seen althought i had a 1pm appointment no one came out to see if i was there. I speaks to the service guy Ricky and he tells me theres no freon for AC services...i wasted 3 hours of my time there i was given horrible customer service...i would not recommend this place to anyone they dont care about your service just the money is all they want :(