Paragon Acura Review

Alex mejia was great. He had great customer service and made me feel comfortable about my car buying experience. 100% recommendable. Thank you to everyone that helped.

Gary was the best. We will definitely be recommending him to our friends and family. Thank you to everyone that helped throughout my car buying process.

Sharon Chen
Enes Mrkulic

Best paragon acura place to come too. Staff is very friendly and good service. Bought my new car here and absolutely loving it!!

Best customer service on a dealership ever had..!!! They helped me a lot..! Thanks to Christopher white and Curline.!! You guys are the best.

Sales Joel, Delivery Coordinator Sharon Chen, Sales manager Juan at 48ST.
Excellent Service, I love my new car! Thanks!

The car is 12k miles and I go there for oil change and fix a sensor in one pf the wheel after that whole car start shaking after I reach 60 miles. So I call them to find out what they did to resolve the problem and of course the put me on hold and after a wile they disconnect so I call them back again and still the same sttory, so i call them for third time and they told me that they will call me back and guess what happend? No response.

Jairon was referred to me by a friend. They told me that everything is a process and they let you know where you are in the process. I wasn't pushed in any way to buy the car. I didn't feel like I needed to buy the car by the salesperson and I'm really I came here. Thank you to everyone that helped.

James was a nice guy to do business with along eith the team at Paragon. Thank you everyone.

Excellent Service, good people. Thanks to Matthew, Sharon Chen, Mike Francis, Peter..........I am so happy to be a new owner of TL.

Excellent and professional service .Especially service advisor stephon ....

Got a great deal on a low mileage vehicle Francisco was great. I highly recommend buying from Paragon acura. Vanessa helped the process go smoothly. Thanks guys

great experience, great help
Sharon Chen, Patrick C., Rob Salameh

The worst dealer in town. I made a great mistake I brought the car from paragon Acura. I asked for service and replacement of my rare bumper, and loner car but the service Agent denied me for giving me a loner. I asked him why I can t a loner?? because I purchased car from Paragon Acura MDX. Service agent replied me that they changed the policy for body work?? But when I bought Acura MDX from them they told me I can get a loner every time I make schedule for any type of maintenance they will provide a loner. So they lied to me. Beware customer!! I will not buy any car from them again.

I give everybody 10 stars instead of 5. Everybody was very nice. Thomas was very good as my salesperson. & Shun was a very very good teacher! I might have to come to her if I need more lessons! I will definitely recommend you guys to everybody! Thank you!

I have to say my experience here was very positive. The attention to customer service provided here is beyond amazing. I met with Thomas who was extremely helpful, polite and informative. He understood my budget and was very pleasant; we were able to negotiate a lease deal that both accommodated my budget as well as met all my demands. (Did not hurt that he threw in great Perks) Sandy who is the product specialist was extremely helpful detailing the vehicle features. Julius who handled the finances was also great helping me get approval from the bank (he's also quite funny & cheerful) Overall, the staff at Paragon Acura is exceptional. Their attention to customer experience is not something that I have encountered at any other dealership. I have to say that I will be recommending family and friends to visit the dealership. Thank you all for helping me get my dream car at a suitable price! *I was not paid for this review. Great service deserves recognition.*

justin was a.great salesperson. he was a nice and.patient. he was not pushy. thank you everyone.

Thomas was thorough with the details of my new 2016 MDX. He explained everything I needed to know and was patient with all the questions I had. Thank you to everyone that helped.

Amazing customer service ! Very courteous and knowledgable advisors!

I have to give all the credit to Kelvin Miller on his tireless work ethic on helping me obtain the #8 RDX PMC edition which is actually number 2 in the country. This was my second vehicle I purchased with Kelvin as the salesman and I would not deal with anyone else but him...

Im happy to have worked with Enes and mark He was truly helpful and got me a great deal. He was patient, professional, and understandable. Im happy with my new 2015 RDX. I wont work with anyone else but enes.

Thomas was awesome thanks to mark for teaching me everythjng

I had a previous mdx and now switched to a civic and I'm happy. Thank u enes Mike and mark

Roberto was able to show me my different options and was helpful. He was very customer friendly. Thank you to everyone that helped.

Great experience. Everybody was very helpful. Theyre also very friendly. Thanks to Alex Mejia and Shun Rodriguez!

Roberto was a great sales person. I was nervous on walking into Paragon because of some of the negative reviews on Yelp and Google. All of my worries were put to rest when I met Roberto. he answered all of my questions and I was able to confide in him. for those who are new here, be prepared to clear out your schedule because the process is long. I also want to give Adrian a huge shout out for teaching me the technology of the car for 30 minutes. I appreciate everyone's help. I definitely and highly recommend Paragon.

Alex is the best. Everything was done efficiently and in a timely matter. 100% recommend

Aweful experience at paragon Acura today. My father and I both previous customers of paragon Acura went in to test drive a car that I made an appointment for, an appointment which was confirmed for that day only to get there and find out that the car was in the body shop. Sat in hours of traffic and paid toll to test drive a car that wasn't there. Never again will we ever be customers of Acura that was disrespectful and a waste of customers time.

Thomas was good. He helped me get a certified 2015 MDX. Thanks everyone.

Jamal Vargas and Justin hats off to you guys!!!,
When you talk about excellent customer service, understanding, patience,professionalism They are the go to person at pargagon...thanks for all that you have done to assist with my brand new RDX 2017

Simply put, if you really really hate someone and want them to suffer, send them to paragon acura.

Your intellectualism will be insulted and you will be intimidated whether or not you buy.

If you go in knowing what you want and get ir purely for a price you know you wanted, be ready to put through pains.

Also, dont drive off this place without proof for everything. They do not follow-up on anything they are supposed to. I purchased a used MDX and it has been a month, they have not paid off my lease that they tried to slip in to my bill and now wont payoff even after deal is final, i have not received my registration, and you can try all you want no one cares to speak with you here once you have signed the deal.

These guys should be selling shoes on the street.

Like i said, wish this experience on someone you hate

I completed all my scheduled maintenance services at Paragon Acura. During one of my scheduled service wait time I met with sales person Thomas Ng to discuss our lease ending in November 2018. Although I was only exploring our option; Thomas very very informative regarding what our options are. Over the last week we was presented with an option to end out lease early and re-lease a 2018 MDX. I have to say Thomas was very helpful and answered all our questions. He made us fee as we were part of the Acura family and was very accommodating in meeting our needs. Having had a poor experience a few years back when we leased from Nissan; We were pleasantly surprised to see that our continued business with Acura meant something to Acura.

During the lease renewal process a few days ago, Thomas ensured that the process was very quick and gain answered all the questions we had in making the right decision. He did not appear at all as a pushy sales person and was very patient in ensuring that it was our decision. At the end of the process we knew we got the deal we wanted.

We particularly liked Thomas's professionalism and knowledge about the product he was giving to us. Not the mention the accessories he threw into the deal.

We visited Paragon Acura on a Saturday morning and planned on visiting numerous dealerships that day. After meeting with Thomas Ng at Paragon, however, we decided to cancel our plans to visit other dealerships. Thomas made us feel like he had our best interests in mind. He has a very calming presence and provided knowledgeable and friendly service without being pushy or making us feel pressured. We are excited about our new Acura but also about the fact that Thomas has our back.

It was such a pleasure to walk in this place Sujay is a young beautiful woman she was a great help she explain everything to me make my decision so much easier I am so happy with my purchase I got a Acura 2016 RDX and I am so happy with it, also Jason was great on explaining the functions of my new car thank you guys you were great million de gracias por su ayuda

Awesome dealership. i purchased a 2008 acura tsx from acura of brooklyn and was disgusted with the service. they overcharged for the car an di need service within the first month, i briught the car to Paragon Acura and they have been incredible. great service, honest work, awesome.

I got a photo from my wife while she was waiting in service that literally made me want to throw up, like made me nauseous, looking at what was going on inside that business. Salespeople/ service managers with masks OFF, and a service entrance straight from hell. 0 distancing.

Marlon was very pleasent, helpful, and patient to work with. Thank you to everyone that helped me FINANCE my new Acura RDX.

Jairo was out of this world. Melvin was also.a very nice guy and James was helpful. Thank you to everyone who helped in.the process.

Roberto was good. he was a patient and nice person with me. he was extremely informative and gave me different options on what suited me the best. thank you to everyone that helped.

These guys are sleazy and unprofessional. Don't waste your time or money.

This is my second car from Enes. He's a very cool and great salesperson. Shun showed me the features. Did a nice job on that as well. Thank you Paragon Acura.

Our sales person Carlos was great. He helped us with a new leased vehicle. Made sure that we got the best deal possible and had our paperwork ready when we picked it up. Paragon's Management team was also very helpful with our specific situation, making sure that we left the dealership satisfied.

Melvin, Jairo and Shun they were very good. Great experience. Thank you for my first honda.

My husband had been going to this dealer ship from one month and half ago with our car and spend too much time and money and he didn t work because this car is our source and we bought this car from them and it should perfect and the service was soo bad and not helpful at all and every time the we re telling him different issues need to fix and even they said that they fixed but the car still has the same problem and last time he went there and left the car car three days there is guy called chris told him that he would be off and he told my husband that another guy will help him and he explained to him the problems in the car but when he went back asking about the car they said that they working in the car now but he saw it in the street barked and he went there and they told him that they were fixing the car but nobody touch and my husband get nervous and took the car without prepaid and you have to take care of your customers and I told my friends about this bad service there.

Your service is deplorable!! Dismissive and Disgusting DDD

Fernando was a good salesman. He helped me get my pre-ceftified 09 MDX. I'm happy with my car. Adrian went over the features of the car and was helpful. Thank you everyone.

New review: updated status, Salome Benscher rectified the issue after seeing the review. I am pleased that someone addressed my problem and communicated with me.

Past review: Car is great, customer service with sales rep, Wilson, Post- purchasing the vehicle was extremely disappointing. Everything we agreed upon that he would do- he didn't do. I get letters from DMV that I am supposed to hand in the registration and name plates--I call/email Wilson to get an update on why that was not turned in or what I should do-- absolutely no response. When you buy an expensive car and get service that is sub-par it is very frustrating. I will be looking elsewhere to get my car serviced.

I bought certified used car from Paragon Acura recently, unlike other dealers, Paragon is pricing vehicles fairly and doesn't have any hidden charges as well. I am happy with my purchase so far.

Wilson is the salesman who helped me, it was nice interacting with him, he answered my questions well and detailed vehicle on schedule prior to delivery.

I may update rating in future based on my future interactions with the dealer.

Updated Review: It s been two months since I purchased my vehicle here at Paragon Acura and I am very unsatisfied with customer service. I went back for oil service and I was charged for oil service before reaching the appropriate mileage on my new vehicle. This is something that was discussed at the time of purchase; oil service is already included in my monthly payments. I don t understand why you re charging me extra.

This is not my first nor second time purchasing a vehicle from Acura. At all other locations that I ve purchased an Acura from, I ve never had to pay extra money for oil change services before reaching 100,000 miles on my car yet at Acura Paragon, they are charging me for oil change before my car has reached the appropriate mileage.

I m also really upset because at the time of purchase, Paragon Acura did not have the second key for my vehicle and I was told to come back for it. When I came to get the oil service, I asked for my key and they refused to give me my second key claiming that I needed to give them some sort of paper. What paper do you want from me? This should be in your records that I need the second key. I m extremely unsatisfied so I ve changed my previous 5-star review to 1-star.

First Review: Carlos Rodriguez at Paragon Acura provided me with excellent service. He was very attentive to my needs and helped me acquire a vehicle that fit my budget. Thank you for your service.

enes was great! and shun was awesome for showing me the features

Cliff Gary and Mark were great to work with thank you good price good service good institution

Justin was unbelievably awesome. camilo helped me out a lot as well. I was able to trade in my 12 accord and go into a 2016 RDX! I needed the room and I'm happy to say that everything worked out great. Adrian went over the technology of the car and paired up my Bluetooth. thanks to everyone that helped out.

STAY AWAY FROM THIS PARAGON ACURA DEALER
My car has been towed by the police because my [stealership ]plates are expire. i did pay for my plate and i haven't receibe them. i try to talk to the manager and guess what. he never available. .

now im woundering whos going to pay to take my car out of the town garage? it's not my fault .

now i'm stuck on a car that i pay alot money for . and now i can't use. and no one from the Acura dealer can give me a firm answer.

the manager of acura can't be playing with people money ...

Alex was very professional and made me feel comfortable. He took his time in explaining every step of the way and I'm very happy with my experience. I highly recommend Alex Mejia and Paragon.

Great experience with Jeorgio and Shun. Very helpful and thankful for their assistance. Love the new RDX!

Went to paragon Acura service for a nail that was in my tire the service rep Denisse was really warm and friendly . I didn't have to replace my tire they plugged it for me and they didn't charge me . I'm really happy with the way i was taken care of .

My husband bought a.car from enes and.it was the.best decision we made.I bought a certified rdx. I'm happy

All their personnel are well dressed and looking good, and that's how they treat you. Good!
Best Car Service I have ever experience, they were off the Charts!
Good Job Mark!

Melvin, Fernando & Adrian @ Paragon Acura in Woodside, NY were excellent. They responded to my queries in a professional manner. Melvin helped with the financing, Fernando helped with the paperwork, closing the deal and Adrian did such a wonderful car demo I couldn't ask for anything more. This is my 3rd Acura RDX and I just keep coming back. Hopefully all 3 will be at the showroom in 3 years when I have to turn in my car. Simply delighted by the whole experience..

Roberto was excellent. It was the customer service that helped us get the car. We got the car we wanted and I'm very happy. Thank you to everyone that helped and I would recommend. Everything was nice and smooth.

Carlos, Adnan and Shun are all 5 stars. Thanks a lot!

Service date: 8/9/2018. Our service advisor Michael M. was very helpful and knowledgeable throughout the service visit. He explained in detail my vehicle needs. In addition, he kept us updated on the service which gave us time to complete a few local errands.

Enes was awesome. He was close to perfect. Paragon in general was a great car buying experience and they was no hassle which was great. They were flexible with what we wanted. Especially ali. Thank you Adrian for showing us the car. Everyone is the best.

Manny Castillo is a great salesman. Courteous, super knowledgeable and someone who knows how to share his information in a way that makes the car buying experience great.

Customer service is stellar all around at Paragon Acura. I had such a wonderful experience and drove away with my brand new 2014 ILX the same day! JT Owens was awesome and made my buying experience enjoyable and exciting. Sharon showed me all of the features and helped me get to know my car from the inside out. Love them!

I've been dealing with paragon Acura for a few years and this morning I dropped my car off for a recall. 7 a.m. in the morning I was greeted by a young woman by the name of Karla. Karlas customer service skills was amazing; she kept me updated step by step and went out of her way to make sure my needs were met. Paragon Acura has some of the nicest people working for them.

Patrick was a great salesperson. He helped me get ny new TLX. I HIGHLY RECOMMEND PARAGON! THANK YOU CAMILO, PATRICK, AND ADRIAN FOR ALL THE HELP.

Peter Pazmino, Justin Lui, and Michael Francis were fantastic!! Smooth and easy transaction! All in all, we could not have asked for a better experience. Not only is driving off the lot with a luxury vehicle satisfying, but the interaction with everyone at the dealership is what makes the experience a true luxury one.

Very friendly Staff! Everything is perfect there. They could improve the service time. 2+ hours for a simple oil change didn't make much sense. It wasn't even that busy then.

courteous stuff, especially service advisor (Alex), on time service, nice waiting area

Adrian was excellent and quick and nice. Thank you for helping me with after service.

I had the most horrible experience due to their totally unacceptable, unethical and unprofessional behavior. This is what happened and you decide.
I called them to find it a particular pre-owned car was available and they told it was not. So we decided to goto another dealer. While on the road to the another dealer in the opposite direction of Paragon Acura, Acura called us saying the car which earlier was not available was available. As we were already going to another dealer we asked them to doubly confirm which they did. So we turned around and went to Acura. After negotiating the price as the day was over they told us to call us back the next working day. However they did not call and upon calling by us they told that the car had already been sold out to someone else while we were negotiating the deal with them.
This way we ended up loosing our whole day and could not go to another dealer.

My experience was very pleasant. Gary Salameh and Sandy Ng were very supportive throught my lease buy out process.

my exowrience has gone by smoothe. i traded in my car with the vehicle exchange program wkth Kenny. im very happy with my new ouechase and recommend rhis dealership over the other dealerships in the area. thank you everyone for yiur help.

My service rep AJ was a great asset to paragon. He was very informative and knowledgeable about my 2013 mdx. The service was quick, the complimentary coffee and bagels were right on point and much needed. It was a real pleasure being serviced by paragon. Keep up the great work!

Do not purchase a vehicle from this place. They made my account past due, I do not own this vehicle (2017 Acura MDX). They did not communicate with Acura Financial services. which made my account default. There customer service is poor, when doing an oil change the employee back my car into another car, Never will i do business with this place anymore.

Zero stars. They are out for their personal gain, you will feel robbed after getting a vehicle. Take my warning DO NOT GET ANYTHING FROM THIS PLACE!!

I went to this place and it was my first experience at a car dealership. I am never going to a dealership again! That should let you know how it went. I went in looking for a particular car model that I saw listed on the internet. Now I know that buying a car is not like buying any other product at a store....but to be there from 9am-7pm is ridiculous. These guys are masters of their trade and will take you out of game without you even realizing it. I was assigned Mike as my sales person. He was cool, not pressuring, and was good to work with; However, there is one particularly dude there, Derek. He's the classic "guy in a suit" that coverly and efficiently convinces you to part with your money. I came in with 6,300$ in my name, and left with 60$ and no car; Tell me how does that happen? I do not reccomend going to this place unless you have money to dispose of. Took a week to process my refund.

jose and sharon were great with customer care and have excellent experience thank you for all the help loved it

Went to check out a 2013 MDX I saw on their website and Laurence helped me out helped me purchased the MDX I wanted.

Thanks Laurence. Would def come back!

When I bought my car! They made me buy the extended warranty for $5000 for additional 5 years. Told me I can cancel any time and will refund me the difference!. And now it s been three years that my original warranty is gone. And they are telling me. That the extended warranty covers almost nothing! So I wanted to cancel! And they are just pushing and pushing! Not letting me to cancel! 2 times they wrote down my number told me someone will call me back and no one did! What a bad dealership! It s been 1month I try to call them. No answer back! There s a lot better dealer than them! DONT COME TO THIS DEALER

Enes,
The Sales Agent is quite simply outstanding. One of the best auto salespeople, I have experienced. He is classy all around.

They were extremely helpful and gave me the best dealership experience. After going through other dealerships and just was about over with the experience and ready to give up, Paragon literally came to the rescue a blessing. I do appreciate them and will always let others know they are who to go to. They are a blessing!

Jose Perez was very helpful and helped me select the car of my dreams. Murat Deljanin is a great general manager. If it wasn't for the both of them, I wouldn't have gotten the vehicle. Shun Rodriguez gave me a tour of the vehicle and taught me a lot about it. She has such a great personality and great teacher. I love my 2017 Acura MDX Advance!

staff is always friendly, professional and willing to help with anything. the dealership itself is always clean and stocked with snacks and refreshments for customers

Purchased a certified used Acura my salesman was Gary Salameh who was terrific. Professional, quick, easy, and everything as promised.
David

Heard about paragon thru car gurus and found Jamal who was great in getting me my new car. Thank u to mark as well for the help

Rod gave me a very professional service, and that s a really pleasant experience in my Acura RDX maintenance.

Carlos was good. He explained me alot of things. It was a great service he gave me. Shun was great at explaining me the technology of the car. Thank you overall.

Jose treated me super well. I left with a 2011 certified car. I am happy with my purchase and I feel comfortable with the payments. Even Adrian showed me the functions of the car and I really appreciate it. I also want to say thanks to camilo for the help. I recommend you buy in paragon.