Pan Pacific Singapore Review

Used for personal travel. I was saved because there is a JTB tour desk. Food, shopping, sightseeing. Everything is convenient.

We had an enjoyable time at Pan Pacific Hotel. The service staff were friendly and responsive. The rooms were clean and homely as well.

Unfortunately, my father in-law was diagnosed with prostate cancer two months before our family trip to Singapore to celebrate my wife and her sister s birthday. He underwent surgery two weeks later. Two weeks after the surgery the post-op tests indicated he needed radioactive and hormone therapy. Sadly, this meant that my father (and mother) in-law had to cancel the trip so we contacted the airline and the hotel providing the doctor's certificate to request trip and accommodation to be cancelled.

The airline ticket, which by the way was a non-refundable economy deal fare, has been refunded immediately on compassionate ground.

The response from the Pan Pacific hotel staff, instead was: "We cannot provide a reimbursement, but we can give you a voucher to be used within three months."

Shockingly inconsiderate.

By the way, me, my wife and her sister and husband did stay at the Pan Pacific. The lifts were slow and the rooms were dated. I previously stayed at the Intercontinental for a similar price and the Intercontinental was by far superior.

Modern city hotel in a good location, great breakfast.

Very modern, located between 2 MRT stations and within walking distance to Marina Bay.

Rooms are very modern and big enough, depending on the location, you have a beautiful view over Singapore or the bay.

The breakfast is some of the best we've ever had. The selection is huge and also prepared for European tastes.

Overall, absolutely to be recommended.

When I went to Singapore, I stayed a lot at Marina Bay Sands Fullerton Bay, but I was curious about how it was across from Marina Bay.
Worst! The staff's service is poor
The room smells like cigarettes. I stopped, but the woman who was trapped in the elevator next to it asked if it was okay, but she didn't even pretend to be with me
And the lounge on the first floor I asked the staff to wait because they didn't have a seat I liked, so I waited.
Putting in a team And then we look absurd, so we don't even look at the staff There is no luck with the staff.

Location is good with nice facilities. Hotel staffs are friendly and supportive. Room is spacious and comfortable. I enjoyed the stay for my entire Christmas holiday.

Beautiful, modern and well-equipped rooms with a fantastic view of Singapore. Pool area was also very pleased. Staff was friendly and accommodating. Prices at the bar extremely expensive but that's just Singapore. Breakfast buffet was very rich and the food was very good. Unfortunately, the mood at the breakfast was very hectic and there was a very loud background noise.

Stayed here when it had great service. Now it's filled with service that demands you to walk around the garage in circles.

Very nice hotel...the swimming pool is there but too shallow... also there is no bell service here so dont expect much from hotel staff for moving in or when checking out of hotel

I went in the night for few drinks and to party and I wasn't disappointed. I really enjoyed my time at the hotel. I first went to match and the went to bang bang . Both these places enjoy really amazing crowd and the real party starts after 1 over a weekend and can go on till early morning. I would highly recommend getting a taxi to and fro from Pan Pacific. I am certain of one thing whenever I am back in Singapore I definitely visiting to have fun time.

Pan Pacific Singapore is a hotel located in Marina Centre, Singapore, and operated by the Pan Pacific Hotels and Resorts. With 38 floors, it is the tallest among the three hotels which are part of the Marina Square development, the other two being the Marina Mandarin Singapore and The Oriental Singapore. The hotel has 790 rooms and suites, arranged around an atrium extending 35 floors of the building, touted as the tallest in Southeast Asia. It is of 9 mins walk from Promenade MRT via Temasek Blvd, 7 mins walk from Esplanade MRT via Raffles Blvd.

This was a great place to stay while attending a conference at the Suntec Expo Center. It is more convenient located than the JW Marriott and the rooms are at least 50% larger. The pool area is very nice.

Fantastic! Clean, great service, good location, beautiful view

Went for company buffet dinner at Edge. Good foods and drinks. Fresh seafood, salad, Asian foods etc.

Very quiet and chilled atmosphere- great view and amazing interior design- very clean and friendly staff members, top notch quality hotek in singapore with great location too

Location is at the heart of the city, albeit confusing to get to as it is tucked away between other hotels. That said, it is highly connected to popular shopping malls.

Had a fund raising dinner at the ballroom. Food rating 8/10. Ambience 7/10. Service 9/10.

Service at the restaurant was great. We enjoyed ourselves during dinner.

Great hotel with amazing service. Clean rooms and really nice swimming pool. If you re in luck and have access to the 38th floor, you ll be able to enjoy a 360 panorama of Singapore s Skyline

Great location. Easy access to marina bay. Rooms are great but should change tv.

Very pleasant staff.
Quick checkin, with unsolicited offer of late checkout to accommodate my evening flight (thanks).
Room very comfortable although complimentary chocolates mysteriously vanished the next day, not eaten by me...
Truly amazing breakfast.
Great king size bed.
Showers to spend hours in.
Convenient for convention centre, shops, Gardens by the Bay.
Overall a very good place to stay.

Very elegant, modern hotel. Here are no wishes left. Centrally located, Singapore Flyer, Marina Bay Sands and The Garden by the Bay are within walking distance. Great beds, breakfast, pool and fitness center. A wellness oasis with direct access to the shopping center.

Had drinks at the bar. Too expensive. Poor system when there are lots of people. Weak drinks.

Went Pan Pacific for cocktail session after conference. The service of the bar was excellent. Polite waiters and attentive to the guests for drinks order and refill.

The hotel is located close to nearby malls. The view from the room with balcony is really nice especially at night.

Big room but below expectation, facilities are old and lack of convenience.

This hotel is worth it's 5 stars in all of the ways possible. I have been given my room earlier than set check in. The team was amazing. And it was such a nice touch to get chocolate and fresh dragon fruits with no occasion.

Attended a seminar at pan pacific recently. The setup is good n logistics went smoothly. Service is also friendly too.

lovely hotel for events. near the marina square and esplanade as well for the tourists.

Liked it very much! Great first class hotel! We were lucky and got a suite on one of the upper floors: great view, living room, bedroom, each with a big Flatscreen TV, FREE Wifi was great! Even if we had only one night, because it was just a stop over, we got a late check-out at 2 pm and we were allowed to stay in the hotel the whole day and could use the pool, etc. Big thumbs up!

verry nice hotek. even if you sre working at the suntec center. the only bad things are the elevators. there are so slow and have no intelligent controll. the result: crowdes in the morning....

Great location, great service, definately do the breakfast.

High-Class Service, friendly staff and good location to visit Singapore Flyer, Gardens by the bay etc.

Attended wedding lunch at Pan Pacific hotel, and the staff members at the hotel were very helpful in giving directions and are able to accommodate to different personnel's needs.

I was attending a dinner party we're doing dinner of my friend the service was really really nice the waiter keep on asking me whether I need to ask from wine or beer. It was a good experience

I did not have a room there. I was merely visiting the club - BANGBANG. Good atmosphere and not too packed. Good music selection but it is quite small

Had dinner at Edge. The buffet was pleasant with nice spread of food esp the Alaskan crab was a real treat. Staff was friendly and helpful.

Air condition was way too cold. Staff were polite and helpful.

Quite a mixed review to be honest. Planned a surprise proposal for my girlfriend. VIP services upgraded me to a skyline suite, experienced fantastic service.. however this was dampened by their poor handling of parking coupons. Asked for parking coupons for my guests but was outrightly rejected with a 1 coupon per room policy reason. Had to explain to my guests which put me in a spot. Was told by concierge that Pan Pacific guests faced this issue before, but they didn't seemed to have structured a solution quickly to solve it. Eventually I reimbursed my guests myself to save the waiting time. Looks like paying for a suite doesn't get you a guaranteed 5 star service. FYI, I have never faced this at other local hotels before.

The food, ambience and environment were terrific. My only peeve was that the signages were not clear and it was hard to find the Pacific Ballroom

It was a wedding dinner at the Ocean Ballroom. The facilities were well-kept. The staff facilitating the wedding dinner were very attentive.

The bed is very big and comfortable.The buffet have a wide spread of food.The room is very clean

Facilities and services are perfect.
There is no staff who understands Japanese at the hotel, but there is JTB lounge and staff of Japanese OK is stationed.

All perfect rooms, bathroom, staff .... of the real five-star.

I used JTB lounge. There is an instant but free coffee. There are Nikkei newspapers, travel magazines, and social information magazines. You can collect information and adjust the time until departure.

Great location to explore the marina area, lots of options for f&b connected by walkways to the hotel. Rooms are big and has great view of the bay and MBS. The check in was easy and quick. A great weekend getaway. Will definitely consider staying there again

Great experience. When I will win the lottery I will bring my wife here so the plan now is start buying lottery tickets.

Edge has a good selection of food and are of good quality.

Hotel looks really posh. Lobbies were spacious and had a very nice ambience. Clean and welcoming. Located just next to marina square.

Staff were friendly and helpful. Place is clean and feels great

I would suggest the Pan Pacific to any of my friends or family. We truly loved our time there, the staff were more than helpful & and always had a smile on their faces. The rooms are excellent with great views. It also had plenty of space and everything we needed in one place.

If booking again I will be sure to pay a little extra to get a Pacific Club room which was absolutely wonderful.

Only small downside was the pool & leisure facility was not the greatest (compared to everything else the hotel had to offer), no steam room or sauna.

classy ambience and great service as usual.satisfied.

Well established name. But probably a little complacent when it comes to customer service.

Great hotel in the Singapore marina. Adequate services and strategic location

Excellent location that is directly connected to marina square shopping centre, hotel rooms were well renovated and the staff provided wonderful service.

Great service for a wedding, would recommend in the future

Most amazing place and hotel management , staff very careful cooperation with clients

Attended the wedding banquet. Food is pretty below average, and services were average

Recommend to have their Nostalgic Weekend Tea Buffet at the lobby!

Great location....good environment.....a lot of great restaurant in this hotel....

The lobby staff is friendly and helpful with my clients' baggage. Well done team.