Dominic Koh

Review of Pan Pacific Singapore

Quite a mixed review to be honest. Planned a surpr...

Quite a mixed review to be honest. Planned a surprise proposal for my girlfriend. VIP services upgraded me to a skyline suite, experienced fantastic service.. however this was dampened by their poor handling of parking coupons. Asked for parking coupons for my guests but was outrightly rejected with a 1 coupon per room policy reason. Had to explain to my guests which put me in a spot. Was told by concierge that Pan Pacific guests faced this issue before, but they didn't seemed to have structured a solution quickly to solve it. Eventually I reimbursed my guests myself to save the waiting time. Looks like paying for a suite doesn't get you a guaranteed 5 star service. FYI, I have never faced this at other local hotels before.