These people and their service are great - I only needed a consultant when my knowledge wasn't up to par, and I certainly can't blame an internet provider for that. They are human, not robotic, and I don't have to wait on long phone holds to talk to them. Their rates are decent, and the consultant I use is intelligent and is not constantly replaced. I hope they live long and prosper.
Customer for 6 months, needed a service tech 4 times in 6 months! The service provided is good, but all I heard is that "San Francisco is soooo far away for the service techs to drive", and I never got a response to the last messages I left about my modem overheating and, sure enough, my modem burned out. Not a great company for San Francisco residents- and VERY expensive!
I had AT&T and other providers in the past and all were mediocre at best. I switched to LMI.net and they deliver. Fastest internet ever (now with optical) and reliable WiFi. If you have a problem they respond immediately and fix it. Great people, great company. Oh yes, best/lowest prices also.
Our business is saving a lot of money with LMI in comparison to what we were paying for AT&T. And the customer services is SOOO much better. I can't tell you how much trouble I had with AT&T. With LMI, I just call or e-mail, and if someone doesn't answer the phone right away, someone calls back very shortly after. They have walked me through setting up my voicemail system over the phone, gone through the extra effort of researching a reconfiguration for our fax machine which didn't initially work after we switched to fiber, and they have visited us in person as needed. Great phone and internet service. Great customer service
I've been an LMI customer for many years. The service has always been reliable, and the staff is excellent. If you believe in buying local, this is a chance to do so. The best part is that if you're having trouble with a piece of gear, you can just walk into their office with it, and they'll help you get it set up properly.
Fast connection. Good service. Local business. What more could you want?
Terrific Internet service -- speedy, competent people who live and work in Berkeley.
Has dropped to almost no throughput every night from 4-10 for the last two weeks.
Wolnderful company to work with on business and home side.
We pay for the 25mbps plan, and most often the download speed is below 1mbps. Sometimes drops far below to 100-200kbps.
Rather good, never had a problem with them, the Internet very rarely broke down.
Local business, using the Sonic backbone. You're at the mercy of the infrastructure though, so you'll need to also deal with AT&T if there's a problem. Would be much easier if they had 24/7 support, but no dice. Just normal business hours (keep that in mind if you have to cancel service and return equipment). Had several problems over 4 years, and often a whole weekend without service until they check messages on Monday morning.
If you get a chance to use their fiber service, that has the potential to avoid all the horrible infrastructure issues that I ran into... Give that a shot.
Service is hit and miss. Some of the people on support know what they're doing, others are not as great.
Always watch your billing if you're told that you'll get a credit for service outages. I never got credit for almost a month of total outages (over 4 years) until I closed my account. On the plus side, the person in charge of that is very friendly and helpful (even though I was stopping service). So they're not malicious, they just have some bad internal communications.
Good customer service but I m paying $60+ for 8-10mb DSL. Rip off. DSL is so outdated and cheap. I constantly have to reset my modem.
These guys (and gals) are great. Excellent service and customer support, and 1/2 the price of Xfinity for much higher bandwidth. I've purchased Internet services, both business and personal, from a variety of providers for at least 30 years. LMI is the best I've ever had. And, I can walk into their office because it's close, and there are real people that you can talk to. Bonus.
Been customer for 15 years and they re great. Always helpful if things go wrong which has only been couple times. Locally grown Berkeley business, using solar power too.
Your friendly neighborhood internet service provider... once you deal with these guys, you ll never go back to Comcast, etc
LMi.net is simply the very best. Local, outstanding customer service, and more. Thank you LMi!
Great to have a local server - when something goes wrong there is a real person there within minutes to respond and help out. Highly recommended!
I've been a customer for at least 5 years, and always had great, fast internet service and wi-fi. Any time there has been a problem, it was easy to get a hold of a tech and they helped me solve the issue within minutes over the phone or sent someone out to reposition my dish. It's so refreshing to deal with somebody local who isn't reading from a script. Highly recommend their services!!
Better than Comcast in the area, it really depends on where you live in relation to their AT&T service, the closer the better. We get a dedicated 1.3Mbps down 0.73 Mbps up where were are at for about $50.00 a month. The Comcast service was spotty at best here might of maxed at 19-21Mbps down 3.5Mbps up with Blast, which is supposed to be up to 25Mbps down. Comcast now worth the $125.00 a month at the time after all the local taxes etc. At least it's not like trying to get on the freeway at rush hour only to slow and go traffic, that would be Comcast. The real reason for leaving Comcast is that after trying to resolve a service issues in this are for months, we gave them the axe, and never going back. We have a tenant that uses Comcast here basic service package, recently checked his service just to see if things have improved, if anything it's worse now.
Their customer service is OK (though it's only available during business hours) but their actual internet service is terrible. Well at least their residential DSL is awful. My download speeds routinely drop below 1 MPS, which is unacceptable at any price (much less 55 a month).
Communications became difficult during the heavy rains of a couple of weeks ago. LMI was responsive and got us back on line due to the professional competence and helpfulness of their staffer, Julio, and we are very appreciative.
we were promised 10Mb, but after hooking it up, we get 1Mb to 2Mb. It is horribly slooooooow. Pages with background pictures take half a minute to load, Skype drops calls, can't watch online shows. Awful.
The Internet service is top-notch. When you call with an issue, they answer the phone right here in Berkeley. When you need on-site service, they get somebody out post-haste. They even follow up to make sure everything's okay. The question isn't whether to switch over to these guys, it's why haven't you done so already?
Always good customer services! If you come into the office they have cute dogs haning out!
Always helpful when I need it over the phone retrieving password and other questions. I rely on LMI, they're there for me.
7 years with LMI in my life. Y'all are the best. Customer service via phone or email, walk in customer support, reliable service, great price; I am sad our relationship is coming to a (temporary) end. I look forward to coming back when the fiber optics (?), the fast speeds my partner needs are available in our area. Everyone needs some LMI in their lives
They claim to give you fast internet!!! But not really, I should be getting 40mps and now under 10mps. This small company cant provide what they advertise. =(
Superior customer service today when an old router failed. Painless phone help, courteous help at the office, plus a quick purchase of a new router. Gold star for the immediate follow up call to confirm that all was well. Three cheers for a local internet provider who employs kind, helpful, patient, and easily accessible human beings.
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