Customer for 6 months, needed a service tech 4 tim...

Customer for 6 months, needed a service tech 4 times in 6 months! The service provided is good, but all I heard is that "San Francisco is soooo far away for the service techs to drive", and I never got a response to the last messages I left about my modem overheating and, sure enough, my modem burned out. Not a great company for San Francisco residents- and VERY expensive!