Overclockers UK Review

Bought a mechanical keyboard from OCUK which sadly required a return and refund (keyboard didn't meet my requirements). Normally you would have pay return postage for this, however, my issue was rather unusual and wasn't my fault, or theirs. OCUK kindly agreed to pay my return postage costs, of which they didn't have to.

I've been a customer for over ten years now, never had an issue that couldn't be resolved. Free postage if you are a loyal forum member.

And who can argue with free Haribo, too! :)

Great service and huge range of products, some places are a little cheaper on some items, but overall it's probably cheaper to buy all the necessary parts from ocuk and only pay for shipping once.

Terrible customer service. Will refuse refund on faulty items.

I've been a customer for over 10 years. Their prices are competitive and their customer service is amazing. The staff are very knowledgeable and also very friendly.

Went to ask about my aurora xpx eisblock chrome and they were so helpful! Especially the guy at the front desk who was super sweet and understanding when I asked about a specific keyboard

Terrible company. Don't bother with Overclockers. I thought they were a reputable company but other reviews seem to say similar to me.

I needed a simple keyboard for my job. Especially at the moment, working from home, this is critical.

Place an online order with next day delivery. Item was in stock ready to dispatch. Next day comes, and product hasn't even shipped... spend 45 mins on hold to be told it wont be dispatched for another 1-3 days! Absolute shambles of a company. Just as bad as Scan. Stick with Amazon.

Need something for your PC? This is the place to go! Always have what you need with friendly service.

A blind date that you end up marrying.

When you first return something, you get that feeling in your stomach that you might end up infuriated at someone under evaluating your custom. It's the opposite at OCUK, like a blind date, you don't know what is going to transpire but she turns out to be the best thing that has ever happened to you. The partnership starts and will not end as long as I keep buying and they keep doing exactly what they're doing.

This company is very professional, the staff treat you amazingly and their weekly offers can tempt you into buying something you didn't even think you wanted. Delivery times are excellent and free for loyal forum posters that are also offered at OCUK. They're not just a shop. They have a very good team who moderate the forums and provide the latest conversations on the latest technology advancements in many areas, guides, helps, tweaks, fixes etc from the great community.

You don't need to go anywhere else, competitive pricing, amazing staff (Bailey is really amazing) and amazing people on the forums. I started shopping with them and have never been elsewhere for my PC hardware.

Just another disappointed customer caught up in OCUK's shambles. No clear updates. Money upfront. Cant deliver on promises.

First and last time customer.

Not impressed at present with customer service, never answer phone or message and to have a web chat service that asks customers to answer the questions is a cheap move.

I have shopped with Overclockers UK several times online.

Good prices, good customer service and great website.

However, As I was in town, i decided to visit the shope.

Got to be honest, the shop isn't that great.

I understand that there business is mainly only but the shop could do with some improvement.

- Walked in to the shop, but none of the staff welcomed me
- Limited products on display
- No prices on any of the products

The reason why I had gone in, was to see if they had a Samsung CHG90 QLED Gaming Monitor or an ASUS PG348Q ROG SWIFT 34" gaming monitor out on display. Which they didn't

The shop was easy to find and well signed, even though when google maps takes you there, it feels like you should be there.

If you know what you are after and you are local, it is worth going to the shop. but if you want to have a look at something and want to see a unit or something on display. You won't be able too.

I will still continue to use Overclockers UK but think they could do some work to improve the physical shop

Horrific Experience! I would avoid doing any sort of pre ordering from overclockers. I ordered and paid for some Lian Li items at the start of January. Items have come in and out of stock but apparently not enough to fill my order. Now an update to their website shows its going to be May. There is no communication what so ever and if you want to speak to someone on the phone, well yeah that's going to be over an hours wait. If you want to speak to someone by email, well expect to also wait a few days for the shortest and most uninformative reply. If you are happy for your money to be taken without a shred of transparency on when you will receive this item then this company is for you. Seriously this company should be ashamed of itself.

Quick, professional and 2 miles from my house. Excellent source of It hardware.

I've never left a single bad review for any company but this company is an absolute pain in the backside to deal with when it comes to warranty if you purchased something from someone who purchased from them. I have a PC that is only 4 months old but I purchased from someone who provided me full receipts and appears the motherboard developed a fault. Manufacturer told me to get in touch with reseller. Overclockers are refusing to do anything, they say only the original purchaser can make warranty claims. What an absolute garbage. You can purchase many things second hand this day and age and as long as you have proof of purchase it should be your right to make a claim. Worst company i've ever dealth with. Piece of garbage.

Been ringing for 3 days to find out something about my order but no one answers the phone. Been on hold for over 45 mins each day with no answer. Poor customer service.

Fantastic range of products. They specialise in high end computing equipment, usually cheaper that other places for equivalent items.

Worst experience buying a new Graphics Card. They sell stock they don't have with no regular updates on deliveries. They over estimate buying power in the industry and trying to get a honest answer out of them is impossible.

The place to go for PC components - very fast delivery and great customer service. Thanks.

Excellent service:
I ordered some headphones for my son. They arrived within a day and he was delighted. About 5 months later they stopped working and I rang Overclockers UK. They asked me to send them in for repair or replacement which I did, and once again the new headphones arrived within a day. I was really impressed with their service.

Tried calling a number of times to discuss the order I placed. Someone picked up the phone after more than 2 hours of being on hold to be told the parts weren't even in stock.

Probably the best customer experience I've ever had

Placed a very large order for Christmas.. Just cant get through to speak to anyone to finalise.. .. spent over 2 hours a day waiting on the phone .. ringing and ringing!! ... I know it is tough, it isn't normal but this is really poor .. More

Absolutely woeful service. Rude staff and never answer the phone.

My PC was delivered in the time frame, no delays. Communication through webnotes was on point and the staff was kind and very respectful ! I've required and upgrade along the way and it was managed swiftly ! If people don't understand their efforts to make their customers happy they should think that it's not a easy job and they do their best ! I'd like to kindly thank you Overclockers for building my PC and I'd recommend you to anyone in the nearest future !

Excellent service, what more can I say. My order was delayed as it was busy on the 27th Dec when I placed it which is totally understandable but the CS team sorted it out and I'm now sat here at 2:19am on the 30th after giving my new hardware a good thrashing over the last 6 hours.

Satisfied Customer!

terrible service, enquired regarding a custom server build on three occasions, they never returned any quotes are requested. spent the 3k elsewhere and wont use or recommend again

Products arrived reasonably fast considering the crisis the country is in at the moment, well packaged and of expected quality. My only gripe is the cost of postage is excessive and causes the loss of a star.

Been using these guys for years now, always brilliant, and very friendly staff. Very helpful and great customer service.

Avoid them! They scam people. Orders are not being shipped for many weeks. Support doesn't answer phone calls. This is not 1 case. They were good for years but since covid they cant handle it. Avoid them for your own good!

Pre ordered an RTX 3070 at launch and there's a complete lack of communication of stock numbers and dates and the times they do give information on numbers it ends up being false

Awful customer service. Absolutely terrible company to deal with. Avoid like the plague.

placed a order all went ok then when it come to overclockers end of the deal to actually send the items this is where all the problems start still not shipped no answer on the phone got through on the forum and its now been over the time they said as well and guess what they dont even answer the forum now i just want my money back worst company ive ever delt with
AVOID THEM !!!!!! theres plenty of other comapanies out there take your trade to somewhere that cares

Purchased a laptop from them while it was in stock, was then told that they wouldn't send it to me and wouldn't replace it! Not a happy customer!

Took payment for an out of stock item and never bothered to inform me about it at all. Never buy anything from Overclockers.

The only place to buy PC parts, I don't trust delivery company's and the bonus is the guys and girls here will give you piece of mind about your PC build wether your a pro or a beginner like me

Brilliant, friendly and helpful. Definitely recommend these guys to anyone.

Good place to by pc products WrightPC for your repairs

Nice friendly staff and didnt have to wait long for my order

Upper end of the price bracket for components. The company was bought out at the beginning of the decade. This was a good thing as I had problems with there support team guessing/ not listening in the past. This seems better now and once again I use them for parts when they have what I want at the right price. There is a need for ocuk, if you want gaming parts and binned overclocking parts (cherry picked) then this is one of the few places you can go. But I would say this. If they are binning there CPU's that means that the not so good ones are in there inventory. So I wouldn't be buying OEM CPU's from them because it makes sense that these failed the binning process and your still paying full price for them (but a premium for the test passed ones binned/cherry picked one should you want one), with a higher risk that you cannot overclock the rest of their stock as well as ones bought from somewhere that doesn't bin them, it's also worth noting that Intel don't prebin the CPU's other than assigning the correct model on them based on how power efficient the CPU is at the factory so you get a higher rate of not so great CPU s in there stock.

Bought PC case from Overclockers via Amazon, it arrived on time but was missing SSD trays. Contacted Overclockers and spoke to support staff, a replacement was dispatched the same day. Excellent customer service, and the price for the case was cheap. Would recommend Overclockers for PC related purchases.

I've been using OCUK for a few years now, and every time I've needed them, either with getting an order delivered on time or if I have an issue with any component, they have always been there in double quick time to really help out, especially in the Customer Service part of their forums, and they even help out in the evenings and weekends in their own free spare time! Can't ask for more than that!

I always look to OCUK for my PC purchases now, knowing I'm in safe hands :) (Big thanks go out to 5UB, Bailey & StigBourne)

Have cancelled an order with them over the phone more than 2 weeks ago. Have not yet received my refund! Sent them a webnote 2 days ago, no response. Might have to go through Amazon pay or my card company to get my money back. Ridiculous to say the least.

Great, friendly, professional have shopped several times, would recommend anyone looking for COMPUTER stuff.

Great site, great service, great product and fast delivery, I recommend!

Great place and was outstanding for me in my recent Christmas purchase for my son.

Offered up lots of advice pre ordering as I wanted a custom build and were on hand for set up.

Have also purchased a couple of mods post set up and again, they were outstanding. Spoke to a guy called John who was amazingly patient and talked me through how to install the fan so it picked up on the Aura Sync.

Can't fault them at all and as soon as the extra LED's my son wants come back in stock, I will be ordering again.

Terrible customer service. Stated they had products in stock which had yet to arrive at their warehouse. Slammed phone down on me when I requested a refund after waiting over a month for the product. Avoid these scammers.

Just garbage ............ don't even bother ordering from them as its all hassle and broken promises.

WASTED MY TIME - SOLD ME SOMETHING THAT DIDNT EVEN EXIST
So i ordered an 1660ti which was for sale on their website only to the an email later in the week saying that the order cant be processed because its at its end of life. Why the **** was it being sold then? Useless cancellation process as well. You tell me to write a cancellation form out when you cant just cancel it yourselves? Won't be buying from here in the future thats for sure.

Terrible service....again!

A few years ago I ordered a custom built PC and it was damaged in transit, returned, repaired and damaged in transit again. At that time I was ignored and then treated with indifference.

I decided to buy from them for this purchase but again they have let me down and didn't seem at all bothered. I ordered a graphics card which was supposed to be delivered on Friday but it didn't ship on time and didn't even get so much as an apology email. I called on Friday to cancel the order and the person I spoke to didn't even ask why but assured me it had been cancelled. But low and behold I get an email on Friday evening telling me my cancelled graphics card will be delivered on Monday.

I'm sure when things go right Overclockers are a pleasure to deal with but when things go wrong they are pretty useless in my experience. I will not be using them again.

Loads of stuff to pick from. It's like argos. You pick what you want, tell the staff, wait and then it comes out from the warehouse and you pay. Good prices but check online. Staff can be rude sometimes and talk to you like you know nothing. Returns desk is not manned and you have to buzz for attention which sometimes they ignore. And for some reason you cant take something back and exchange it. You have to get a refund then buy a replacement.

would be nice if you had a contact email for support queries cause listening to "continue to hold your call is important to us" for 30min is not great when calling UK number from abroad...

Hi I would like to say very knowledgeable, very professional and friendly, thank you for your help.

Had a problem with a keyboard item was replaced with no problems thanks.

Been using for years always sent my item quickly and dealt with issues I have had before with faulty products (not their fault) very professionally. You can always find really weird niche products here as well as new tech the moment its available to the public

I've purchased twice from Overclockers UK, both times the service has been outstanding:

I want to give personal thanks to Damien for his recommendations and advice this time around, and to his colleague who processed my order.

1) Product Knowledge

I've never been able to talk to people at any store where every man on the phone has product knowledge beyond my own.

These guys know everything they need to in order to help you get exactly what you need.

2) Pricing

These guys may, on the surface, look a little pricier than the other stores, however they don't really stock bad gear, or stuff that you can't trust. After a bit of searching, I found that actually, to get the same caliber of stuff, there was nowhere cheaper to get it from than Overclockers.

You don't know as much as you think you know about the products you're buying, and the shortcuts that manufacturers take to shave a few quid off a budget product. You would never know, because you only use the gear you buy, so you have no frame of reference.

I can always trust the guys at OCUK.

3) Consistency

OCUK supplied parts for my last 2 builds and gave me all the advice I needed. I like to do some of my own research, but each time, I've learned more than what I knew before by having a quick chat.

4) Wait times

Right now, the queues on the phone are fairly long. You have a pandemic happening, everyone needs computers to work from home.

Couple that with 3 MAJOR component releases, black friday, cyber monday and christmas?

The fact that they answer calls at lunchtime and you only have a wait up to an hour to get through when there's only 4 of them on the phone is pretty great.

If you want to order from OCUK, it's worth the wait. We're all working from home, just put it on speaker and wait for them to answer while you work. Easy. Lots of people are calling them for a reason, they're good at what they do.

5) Conclusion:

If you're looking to do a build, take your time, do your research, then go to these guys and make sure you've done the right thing, let them correct you in the places where you will have overlooked details, then make your purchase.

Worth paying them an extra couple of quid as well to ensure that you're dealing with a reputable company who will sort you out if anything goes wrong (such as DOA components).

Thanks OCUK for your continued support and making sure that my workhorse rig stays up to date and reliable.

Having used Overclockers UK several times previosuly, although a number of years ago now, I felt confident to order through them again. Very disappointed with the (failed) ordering experience. It is uncertain whether my order was actually processed and so I phoned. Over an hour on hold is entirely unacceptable. Eventually I gave up and ordered my my PC elsewhere. Looks like I'm not alone in this sort of experience. Sort it out Overclockers, the customer expereince is disgraceful and I have no doubt that this is at a signficiant cost to your buisness

very impressed with the quality of the products sold, super fast delivery and even sent a little bag of haribo to make the experience that little bit better.
will definitely be buying from them again in the not too distant future.

Please DISREGARD all bad review you can read below about shipping times.

I have two orders in the past month and they both were treated in a timely manner. First one was a preorder who was dispatched one or two day after ETA. The second was dispatched 6 days after taking it and so what, items were in stock I had to wait a bit more but I am still alive and well, it was not a first necessity order vital for my well being.

We live in a unique period of time were we are all stressed. They are human being, work under a lot of pressure and do their best to deliver our orders.

We all want fast shipments but let's agree that the majority of people buying there are doing it for a personal use.

Stop harassing them on the phone and by mail for your order. If they sound rude it is probably because of all the stress they are right now.

Be kind to each other, your gaming setup can wait a few more days/weeks it won't kill you. Not respecting COVID rules can.

Really look after there customers. They went above and beyond for me and have gained a new customer for life!
Well trained and empathetic customer service reps. Very happy overall thankyou so much :)!

Very poor service. Despite being told I would have the machine in 5 days and a following 3 phone calls with different delivery dates I still have no delivery. If it turns up on tuesday it will be 2 full weeks. I understand the delivery will be delayed due to the current situation but why give false delivery dates and poor excuses. I have been mislead from the start regarding this order. Not very impressed. Avoid at all costs!

Poor to be fair. Purchase process is fine but woe betide you if your purchase develops a fault out of warrant, you are on your own. I had a very expensive gaming laptop fail badly just after two years' use but Overclockers offered zero More

Friendly staff, not a massive yard but plenty big enough for a 12 ton

Motherboard went, replaced under warranty with a better one, dropped it off on Saturday as I was passing through - delivered via DPD on the Wednesday. Friendly, knowledgeable service.

When you walk in you are greeted with an array of led lights, pc cases lit up, computer chairs to try out while you sit and wait for your order, the staff are more than willing to help with any problem you have, they seam very knowledgeable. A vast array of stock and prices to suit most pockets

Refuses to return a monitor with faulty pixel, will only allow the return if under 14 day policy if i pay for shipping and they might also deduct money from the refund too, refuse to reply to me on twitter as well.

Edit: after much back and forth and after around two weeks of pushing I managed to get it resolved.

Having used overclockers several times in the past with mixed results this was by far my worst experience ordering something online that i've ever had.



As i gained a new job i nthis time i didn't realise covid stopped recruitment, i can appreciate back orders but this also felt like a lie as on their website it stated they had recently recruited more people to help with the backlog so it seems they need to communicate their excuses better.

anyway the support rep on the phone just said they don't know what's happening with the order it could be in the warehouse due to be booked it or it might not be there, surely you have delivery notices from your suppliers so you should know what shipments are due in? I left the call after this.

Come thursday and still nothing I called again this time waiting for 3 hours prior to getting a rep who fed me the exact same excuse e.g. no comms from their supplier - might be in the warehouse but not booked in yet. I just think it is ridiculous to not notify customers of delayed orders, contradict yourself about recruitment and just have no idea on what's actually happening with your stock.

Well today I cancelled my order with overclockers and am now awaiting a refund and I just ordered the laptop with Scan who now have it in stock and within 30 minutes have already picked it and put it out for shipping. A far better company whom I will use moving forward. AVOID overclockers at all cost.

Incredible service and awesome prices! Fantastic customer service in store.

Great speed at dispatching the items I ordered. The only niggle was the cpu cooler was missing a couple pieces for correct mounting but I have got it work in the end. Was B stock items knew the risks. But may have had to send it back, if I was unable to attach it to the cpu/motherboard.

Awesome. Get all my bits from here. Internet prices from a shop with knowledgeable staff to help you out.

Take the reviews with a pinch of salt, there is a lot of spoiled and ignorant people out there. I ordered a new system mid December and it arrived today alongside my new monitor, albeit DPD trolled me by delivering the monitor in the morning and putting the PC in a separate van to be delivered in the evening!

Considering we are in the midst of a pandemic and a severe supply shortage I am very pleased. I was all set up within an hour and everything is running smoothly as I install all my drivers. During my wait I eagerly watched and read more reviews of the hardware I had bought and read some google reviews of Overclockers which had scared me a little I must say. I asked for an update two times on the expected completion and delivery date on the forums and the staff replied to me within 20 minutes each time. In the end everything arrived a day earlier than I was told.

Good job Overclockers, I'll get my next one from you to.

I've been buying from Overclockers for over 10 years now.

Like many companies unfortunately they have had a few issues getting items sent out / answering queries slower then usual during the covid-19 pandemic however this is completely understandable.

There prices are competitive and their staff very friendly and helpful as they always have been.

I feel many of the negative reviews are from people who do not understand the enormous effect the Pandemic has had on businesses, from staffing levels, stock not arriving from overseas suppliers etc.

Overclockers have always been and will continue to be one of the companies I will always trust.

Many thanks for all your hard work during the pandemic.

Incredibly frustrated with this company. Wanting to cancel an order and they instruct you to use their webnote service, meant to reply within a few hours by their own words or within 24 if webnote was created on an evening. I've received no word from them in well over 24 hours, I've spent a total of 1.5 hours trying to call them all to no avail. Unprofessional and will avoid in future like they are ignoring my calls and emails

Unpleasant Experience
Was in need of a new computer since my laptop broke.Shopped around a lot of sites looking for custom PC, before settling on OC Uk as their choice of components is great and with many discounts.
Ordered on black Friday, over the phone and was told it will be between 7- 10 working days as I was going to collect myself. Booked Friday 13th off work so it was 10 working days later in order to give the enough time. I'm told on the day my PC isn't near complete. A little heads up would have been appreciated. I was explicit when I ordered that I need a definite day, as I have to book time off work in advance. I appreciate that it's a busy time of year but they should have been more honest when I ordered. Were all busy.
Coming up to 3 weeks later now and I'm told its been waiting for 3 days to do testing and will be ready 'before christmas'. This isn't a present for some kid. I need that computer since my last one died and it's a lot of money to me.
Was initially pretty exited to be getting a decent rig again but so far has been an unpleasant experience. Hope I feel different when(if) I finally get my PC.

Cant say I have any bad experiences with them,they always deliver on time and help me out as much as they can.

I sent back some DDR4 memory to Overclockers UK, after I found out that it was faulty and had no XMP Profile. After receiving the ram, OCUK processed my RMA within 1 working day and as a good will gesture, they issued a refund. I will definitely be using them in the future and would recommend them to anyone considering purchasing from them, on the basis alone that they offer an excellent returns service and customer service on their forums.

Very helpful and knowledgeable staff and really competitive prices

Ordered a few products from them over the years. Swift delivery, products as expected.

Purchased a GTX 980 graphics card which developed a fault after only a couple of weeks of ownership. Contacted OcUK support via their forum and the faulty card was collected the next day, tested shortly after it was received and a replacement is now on it's way to me already! By far the easiest and most pleasant experience I've had returning a faulty item, would highly recommend Overclockers UK to anyone.

OCUK was happy enough to receive my GTX970s back for a full refund no questions asked.

So glad I went for rtx 2080 super oc and not 30 series . Decent delivery time tbf (if its delivered tomorrow as promised) due to covid. Take forever to answer but at least they do. Staff seem friendly and helpful

What a fantastic company. I sent a gaming tower back to them as one of the ports were not working. Unfortunately the tower was damaged in transit, even though I had wrapped it in 4" sponge. Overclockers upgraded the tower, and the Mother board at their own discretion/cost. What excellent customer service. A very rare thing these days!! Highly recommend this company.

I was recommended Overclockers UK a couple years ago by a friend, used them for many orders now. Never had a problem! Quite the opposite, they've been so helpful in my purchases, with great weekly and daily deals.

Always great service and communication, been using the forums a lot more lately and I get a very prompt reply to all my messages or queries.

Thanks.