Super fast buying process+excellent customer service+great staff(General Sales Manager(Lee), Salesperson(Santiago))+reasonable price+clean facility+etc = 2017 Mineral White Metallic 320i Awesome!!!!
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After visiting a few dealers around the area including this one, we found that the price here is the lowest although the vehicle we need is not there and has to be ordered. We get a lease from Nitin. He is very nice to work with. The leasing process is pleasant, easy and without surprise.
Worse car buying experience ever! Seen a used Infiniti QX56 on sale by them, and I sent a text to inquire about it. Hammad the salesman would text or call me 4 days straight till I come in to see it.
Buy the truck, but spent 3 hours there, because he messed up my paperwork twice, and Ivan Romero corrected his mistake. so we had to do it all over.
Then I take the car to Infiniti to get it checked out, the rear suspension shot. Open Road made me bring it all the way back from Philly, and wouldn't offer me a loaner, and on top of that I had a 2 month warranty. and its been in the shop for 1 month. I asked for my month warranty back, being it was at both dealerships, and they said its nothing more they can do, because the fixed the rear suspension. They don't answer or return calls after you purchase from them. I didn't even get a courtesy call to see if I like the vehicle I purchased from them. Very unprofessional place to be a BMW dealership.
Great experience at the certified pre owned showroom. Paul M found us the best X5 for our needs. He had the car ready and inside so we didn t have to be out in the cold. Quick and to the point deal. Thank you Paul M and Rob in finance.
My wife and I were shopping for a new car and made an unplanned stop at Open Road BMW. This was our first experience with this dealership. We came in about an hour just before their closing time, i was not expecting so much to be done on that day. However Adeir Ali our sales representative was so accommodating that we even had a chance to test drive the BMW X5. After our test drive Adeir walked us through the different options on the truck, that same night Adeir and Ricardo have worked with us patiently until we have came into agreement of the final cost.
I would highly recommend Open Road BMW and Adeir to my friends when they are ready to purchase their BMW .
I had an exceptional experience leasing our new 3 series at the Open Road BMW. Sales rep. Santiago was very knowledgeable, personable and professional. Our leasing process was uncomplicated and easy. We've been to 4 other BMW dealers in 12 years period and Open Road is far the BEST dealer....
Don t service your car here. It s a big scam. I had a error on the screen. When I took the car to open road they charged 180$ and told me that my engine cover was open. I saw my car leaving out of the service are with in 5 min after I gave it for repair. We I asked in the counter they said it went for car wash which took more than 45min. At time of giving the car back the service guy told me that we have done 40 point inspection and ,change 3 tires and front wheel axel has to be changed. All the three tires were new and wheel axel was changed in there showroom only 3 months back. . When I raised that point he all the 3 tires are new, he said we have done a 40 point inspection and you have to get these fixed. When I told I want to speak to the mechanic who worked on the car, he came after 10 min and told that he did not do any 40 point inspection. They just want to rip your money some of the other way. I even mail the same issue to the head of the company no response from him. It s a big scam
Took delivery of our new 540i last week and could not be more pleased. Santiago Piriz in sales worked very hard to get the deal we needed to get us out of our 4 series and into the 5. From finding the exact car we wanted to the delivery he made the process smooth and painless. Jim Crowe in service, is truly a professional. Beside always taking care of our service needs he was also instrumental in making our buying experience a 5 star success! If you are in the market for a BMW look no further! Give Santiago a call soon!!
I have purchased a 535 preowned from Open Road BMW at Edison just couple of weeks ago. I have done it multiple times and had same excellent experience. Our sales person has always been Nitin Kalamdani. This time it was better than before and I had to write about him. As he took time to explain all features and allowed us to pre-check and test drive the car to ensure everything was working as expected, and he kept his promise of getting the little thing done again with dealer. He made us comfortable and no pressure at all and gave us all the options necessary to make the purchase. I would recommend anyone thinking about the purchase with no stress or pressure. Great purchase and great experience.
I went last week to get some information about a bmw since i am interested in the future. Even though I was no ready to make a descision, Santiago did a very good job at answering all the technical questions and showing me all the available options. Will definately buy from him once I am ready.
I am not one of those individuals that is much into writing reviews on websites, however the customer service of this dealership is their top notch priority. I was assisted by Mr. Sherry Arora. He is not a typical sales person, who will force you into buying something,but will understand your needs and cater accordingly.I was impressed with his knowledge of cars as well as his attitude. I would definitely recommend this dealership as well as Mr. Sherry Arora. Thanks for your help.
The customer service at this BMW location is top notch and very considerate. The agents are very flexible and accommodating. Our sales associate Nitin was immensely helpful, highly knowledgeable and very kind. He was always on top of the whole process and helped us in each and every step during our purchase. I would highly recommend this location as they genuinely care about customers and try to build a relationship with the buyers.
A very good experience purchasing my first car BMW 320xi xDrive from open road BMW, It was a pleasure dealing with sales person Nitin Kalamdani who directly answered my all questions and helped me in the all possible ways, My parents are clients of open road BMW in Edison for few years now and even they have got excellence customer service from Nitin Kalamdani who is extremely professional and courteous, will go above an beyond to help you. Strongly recommend to anyone looking to buy or lease BMW at open road BMW.
Larry Stokes is my BMW rep for life...he makes it all possible for me and I trust him. Larry is the guy to call, he is honest, genuine and makes it all smooth from beginning to end. Thanks Larry.
Just came home with a beautiful 328i GT. What a great buying experience at Open Road BMW in Edison. We were lucky enough to deal with Paul Ebner, he was very professional but at the same time everything from test driving, choosing a car....... right down to dealing with the numbers was fun and not stressful. Eric Goldberg, the finance man was a straight shooter and everyone won. Thanks Open Road! Five stars for y'all!
My BMW 328i had a light turn on inside the drivers console. All I could think was "hmmm I wonder how much that would cost?" I avoid car dealers like I avoid my regular Doctor, I go only when absolutely necessary.
I didn't know what to expect when I arrived I met with Tom LaBarbara and to my skeptical surprise he took care of everything. He made me feel welcome and answered all my questions. Something I did not expect. From a detailed explanation of the service to organizing my loaner. Tom did everything right to make sure I would make Open Road BMW my go to place to service my 328i.
I sent him an email after as I needed an additional key for my car. He sent me all the details necessary and followed up to make sure I replaced my lost key fob. Thanks to the Open Road BMW and Tom's great service I will be driving passed 3 BMW dealers when I begin my search for my wife's X5 she has been hinting at since first seeing my 328i.
Changing one tire with an appointment took 3 hours, and terrible dismissive service that consisted of jimmy Hernandez being too busy to give any customer a descent amount of attention. I ve had better service at the DMV.
I brought my car in for service and was helped by Stephen Scofield, Mike Manata, and Anthony Sinno. They were all great and made my experience very pleasant. I will definitely return to Open Road for any future service needs.
I was provided great service from Open Road BMW CPO on November 30th. Hamada Elmasary was my client advisor who assisted with sale of my 2015 X5. He was amazingly patient with me during process, answering all of my questions before, during and after the sale. He made sure that I was well taken care of. The entire staff was very welcoming and warm. If you re in the market for a pre-owned BMW go see Hamada, he will take care of you. Now if I could only get used to the new electronic steering all would be great .
Larry was truly great to work with! He helped me build out the exact car that I wanted with all the specifications in mind. I love my car! When I picked up my car Luiz (aka Lui) spent 30-45 mins with me and helped me navigate all of the technology in the new car. They provided great customer service!
One of my favorite things about my BMW 3 series is the outstanding service I receive when I need it. BMW makes it easy. My service provider, Stephen Scofield, is professional, pleasant, and takes care of all the car requires to keep it running smoothly. It is a pleasure to have my BMW handled so expertly and easily.
I recently bought a 530 from David Hyslip . He is an outstanding salesman. He provided me with all the information I needed to make the best decision for me. The whole process was easy and stress free. I would highly recommend David to anyone searching for a BMW.
Mr. Stephen Scofield was very pleasant-mannered as he greeted us cheerfully while carrying a professional demeanor. He made the dealership visit much better by simply offering up some friendly conversation. It is good to see that not only good customer service but a sense of pride can still be found at some establishments.
Reached BMW Edison to test drive and experience BMW X3. Received warm welcome, by Andrii Melnyk, who is very humble and professional sales advisor. We went over our introduction and he listened, noted and confirmed his understanding of my requirements, he explained me various options / features available in X3, that matches or exceeds my requirements. He was very open, honest and worked with me to accommodate my critical financial requirements to make sure I am comfortable in entire procurement process. He never created any situation where I have to make instant decision or put me under pressure to make choice on the fly. It was very pleasant experience buying new BMW from Open Road BMW.
My experience with this dealership is also excellent. Right from receptionist till finance manager, people are very professional and they listen you. They don't rush or jump to conclusion without understanding what you are asking for. They always work with you to accommodate your requirements and financial limitations.
I highly recommend this dealership, if you would like to purchase new BMW. your satisfaction is guaranteed....
Buying my first BMW was a great experience thanks to the wonderful employees. Larry made buying my car a pleasure . He is very proffesional and could not do anymore to make my purchase as simple as it seemed. Everyone that i dealt with made this experience a real pleasure and I would and definitely will reccomend Open Road BMW to my family and friends. If you are in the market for a new or used car you should definitely check them out.
It was such a pleasure not only by purchasing the car of my dreams but the staff helping out and Zar answering all the questions and showing me what I might not know thank you so much Zar!!! And open road bmw
This place is absolute trash. There costumer service is horrendous. They are always busy. They over book appointments and never have a loaner. Having something so simple in your car takes hours. I mean hours. I made an apt to have my check engine corrected and my license happened to be expired. They refused to give me a loaner. Which I get but than expected me to wait. I ll never lease a BMW AGAIN. worst experience. I had a Nissan in my teens and there costumer service was a million times better.
Open Road BMW is a 5 star dealership. The entire staff is superb, everyone makes you feel welcome from Jim Crowe, John Ladany, April Quist to technician - Joseph Esposito. From the minute you drop off your vehicle for service, pick up your loaner to the quick turn around time to get your vehicle repaired. My wife and I are very pleased that we leased our 2018 530i from Open Road BMW.
Great experience at Open Road. Steve Mottola was very professional & wonderful to work with. I will be a returning client. Thank you again Steve for tremendous service.
I would like to express my appreciation and gratitude for the excellent customer service received when purchasing a vehicle from Mr. Berry and Mr. Kalamdani. These days it is not often that a finance manager and a sales person go beyond the extra mile to ensure a client s piece of mind and satisfaction. Both Mr.Berry and Mr. Kalamdani took every measure to ensure that their service delivery was impeccable from start to the conclusion of our dealings. It is good to know that there are some companies that still believe in good client services. Again, it was a pleasure doing business at Open Road BMW of Edison.
Mr. Paul Moomjian did an outstanding and efficient job on my purchase today. The appointment was on time. He was very familiar with the car, presented available options to me, and facilitated the paperwork efficiently. My second OpenRoad BMW (and 3rd OpenRoad group purchase) continues a series of customer centric experiences.
Was thinking about a Lexus until I came to BMW. The quality of the cars they have at Open Road and selection were great! My salesman Paul M was very knowledgeable and polite. I will tell my friends to come see him for there next certified BMW.
I just bought a car from Edison dealership and had a great experience. The salesman was very nice and helpful. His name is Andrii. I recommend him for anyone looking to buy a car.
Jonathan Leis is a treasure to Open Road BMW of Edison he helped me out, got me in and out in under an hour I will 100 percent send all my family and my friends to him. It was the best car buying experience of my life!!!
I walked into BMW not knowing what to expect but I knew I wanted to purchase my first luxury car. Larry Shakur was our salesman and he was amazing!! Patient, explained everything, and found me exactly what I wanted. I've never had a more painless car buying experience, Larry had us in and out and there was no pressure. When I picked this beauty up he had a big red bow on it love it! I will definitely purchase from Larry again and send referrals his way.
Service was extremely accommodating. In particular, service advisor, Tom LaBarbara, was the best!!!! He was courteous, always available, and very helpful.
David lutz was a fantastic salesman. He answered all of my questions and was extremely helpful and patient. He found exactly what I wanted in a car and helped with all necessary paperwork. I will definitely buy another car from David!
bought a pre-certified 2018 on 9/4/20. I paid the dealer a doc fee of $699 which was exorbitant for their processing and still DIDNT get my NYS plates and registration. When i questioned dealer a few times re. the delay, they claim its NYS thats dragging their feet. Two friends on mine financed cars in NJ and got their plates and reg in 30 days. I think Open road held back to paperwork for 30 days. Still Waiting!
Purchased a SUV from Open Road, 28 days later the car needs brakes. Slow response time for returning calls. A continuation of more bad experience with this dealership. Still awaiting a resolution if they will do the decent thing and replace the brakes on a Certified BMW I purchased from them.
I leased my first ever BMW on NYE! I worked with Ray Bichara and he got me an amazing deal on my new 3series. I couldn t be more thrilled with my car. Ray was extremely helpful and informative and structured a great deal. I will be sure to come back to OpenRoad for my next lease.
I also want to thank Melissa (BMW Genius) for her excellent service. She was so thorough on explaining all the ins and outs of my car. She was extremely knowledgeable and answered all the questions I had.
Open rode BMW is a great place to check your Beamer for maintenance and order parts. It logistically well located so you can find it easy on route 1. Ask for Jin one of the best service advisers and he will be more than happy to help you with any question or assistance you need. Jin is very professional and would do anything within his position and more to help get the best deals on your car because he cares about the customers. Whether you're going for service or purchase this place is the way to go.
Came in with no intention of buying a car, but the manager and Ray did a great job and were very thorough regarding the whole process so I ended up leaving with a brand new BMW
I've got my first BMW from Chris Kang at Open Road Edison. From the beginning to the end, Chris has been terrific to work with. He's not pushy and makes you feel very comfortable.
My name is T. Thomas and I've very very very pleased with the service that Edison of NJ provided to me in the month of July 2016. They provided with a GREAT DEAL! and they were supportive of my purchase. I worked with Roosie, PLEASE ASK FOR HIM... He is GREAT and the finance manager is Jamal.
Good Luck and you will be in good hands. GodBless!!!!
Was Scammed by OPEN ROAD BMW Edison After making deal and test driving and taking vehicle home, almost 20 days later OPEN road bmw edison reached to me and said they have given us wrong X3. The one they leased us is still in their parking lot (wasn't the same we leased) and we have to return the one we have. After much talk, we agreed to return the one we had and OPEN Road promised to make 2 payments (or give us a credit for 2 months). That was in the beginning of our lease, At this point after more than 2 years and hundreds of emails back n forth they still promising me that check will come in mail in about 2 weeks.
Beware: make sure to read VIN numbers on lease/purchase documents. My car sales man was Jose and Manager promised 2 months payment was Jamal Sutton and Document for 2 month payment promised by signed by Gregg Weinglass. These people won't ans my calls or emails anymore.
I wouldn't buy here (open road BMW edison) and recommend alternative to BMW.
Thanks for your comment. I have tried to reach out for past 2 years. I can post 300+ email i have here as well.
ABSOLUTELY MISMANAGED SERVICE FACILITY WHERE CUSTOMER IS THE LAST THING THEY CARE ABOUT. WASTED MY WHOLE DAY WHERE I KEPT CALLING AND ASKING QN UPDATE ON MY VEHICLE AND THEY JUST KEPT TAKING MY MESSAGES AND NEVER RETURNED ANY CALL. STANLEY MY SERVICE ADVISOR PLAYED SO IRRESPONSIBLE AS THIS IS RIDICULOUSLY UNACCEPTABLE WAY TO HANDLE CUSTOMERS. WOULD NEVER RECOMMEND. WHAT A WASTE OF TIME WHERE I STILL HAVE NO UPDATE OF MY VEHICLE???????
David Hyslip was excellent through the entire process as I recently leased the the 228xi series. He was extremely helpful in providing information and the benefits of this new model.. David made the entire process seamless from my initial contact through the financial process and delivery of the car. I would highly recommend him when you lease your new BMW!
The staff is friendly, got a price on a new car over the phone, but when I got there they gave me a totally different price on the same car... waste of my time...
This was my first time at Open road BMW and my experience was wonderful. Sherry Arora was very helpful and guided me in making a right decision on my new car within my budget.
Such a great experience. Paul M was so polite and listened to what I was looking for. The entire process was smooth and took less time than I expected. See you again when the family gets bigger and it s suv time. Thanks!
I was in communication with several BMW dealerships trying to strike a deal on a new m240i. When I reached out to Open Road BMW, Santiago contacted me immediately and told me about a car they had in stock that he thought I would like. Long story short, this was by far the best car buying experience I have ever had. Santiago was extremely knowledgeable about the vehicle and it was obvious that he is very passionate about what he does. He made the entire process as smooth and efficient as possible. I would highly recommend Santiago and Open Road BMW to all of my friends and family. Open Road BMW has earning my business for many years to come.
I had a wonderful experience at Open Road BMW Edison leasing my 2015 335 ix . I had the best car buying experience and the best part was I had the pleasure of doing business with Roosevelt Morency aka Rosie. He was extremely kind, patient, courteous, respectful, very knowledgeable and fair.He went the extra mile in getting me the right car at the right price. I will go back to him in the next few months when I am ready to purchase another vehicle for my wife. This was the best car buying experience I have ever had and I would recommend Rosie to anyone looking to buy a car at Open Road BMW in Edison.
Our experience was great. We went there looking for a specific car and left with a totally different vehicle that better met our needs and our budget thanks to Paul Moomjian. Couldn't have asked for a better experience. No pressure. Just info. We are moving out of NJ and will probably be in the market a two years from now and will return here for our next car purchase.
My sister and I went in on 5/11 to get some pricing on a 330xi lease. Our salesman Pedro was very knowledge, professional, personable and above all honest. It's very refreshing and rare to find salespeople who don't play games and show integrity and honesty. He worked hard to get the right price for the car and its evident that he does put his customers first. He was very efficient and had us in a new car in less than 4 hours. We are very happy with the 330xi and I would whole-heartedly refer anyone who is interested in a BMW to Pedro. People like Pedro are an asset to any company and he should be commended for his work ethic. Great job Pedro and thank you for taking care of us! -Michael and Rosa LoGiudice
We recently bought our X5 from here. Our experience from start to finish has been amazing! Andrii truely was a pleasure to deal with and he was super helpful and walked us there every detail possible. He s a really nice guy and followed up with us even after we got the car and took it home. He definitely wants to make sure his customers are happy. I would highly recommend asking for him when buying a car. My experience at the dealership and with Andrii were great!! :)
Great Experience!! Had the pleasure to be assisted by Raymond, who was incredibly knowledgeable. He is an asset, ask for Raymond when you go!! Thanks for everything.
Disappointed with the unprofessional customer service, poor communication from the staff, I dropped off my car at 9 am , said they will call me , no response, left 3 messages in 6 hours, no call back . Had to go after 5 pm to get my car back, with out the necessary work done, since have to go to work tomorrow morning, no respect or value for customers time . Will go to a better BMW service center next time .
My wife and I went to the Open Road BMW Pre-Owned Dealership in Edison to look at a 2011 328i X-Drive with under 13k miles that I saw from the website, so I had to see it. I was contacted previously by Hamada Elmasry, my Client Advisor, who showed me the car and took me step by step through the buying process. More importantly, he took the time to listen to my needs to make the deal and was very professional the whole time and made my wife and I special. We were able to make a deal which made me very happy. Then he took us over to Michael Mayfield, our Finance Advisor, who carried on with the professionalism and made sure we understood everything about the deal and offered other programs to protect us against any future possible problems that might arise with the car, which I appreciated. At the end of the day, even my wife was thrilled that I was able to get the car I wanted trading away my 2009 328i that had 97k miles on it. I would highly recommend going to this dealership and working with the team of employees here. Thanks again guys.
Really helpful service and a great selection. I have been on the hunt for a 440i BMW and they certainly got the stock. It s good to come here and get a sense for newer models and changes in BMWs. The new technology and new improvements over the past few years.
Worked with SA Rich Noyola to custom order a brand new BMW m340i. He was very helpful every step of the way and it was clear he was knowledgeable about the vehicles. It was refreshing to have a sales associate that was willing to answer all the questions and concerns about the vehicle and its pricing. When I received the vehicle he was just as excited as I was to have the vehicle delivered! I would highly recommend Open Road BMW and Rich to anyone in the market for a BMW!
Recently purchased from Open Road BMW. Great experience even during the Covid-19 shutdown. Dealership was smart about how they handled everything and the sales associate Andrii Melnyk was a true professional. If you are looking for a BMW I would highly recommend considering Open Road of Edison and call Andrii.
Brought my 5 series after it got flooded. Mr. James Crowe worked very closely for me and I can t thank him enough. The loaner was excellent, the channels of communication were on point, and the quality of work and customer service was simply superb. I drive 45 miles away on purpose to come to open road of Edison as oppose to going to any other bmw dealership I m the area. The caliper of people and service is simply unmatched. Thanks Jim!
5 STAR experience from Hao!!! Excellent service-- he answered all of my questions and did the best he could to get everything I asked for. Professional staff, very friendly and helpful. Love my BMW, the price, the experience... EVERYTHING!!!!! If your thinking BMW for your next car check out Open Road in Edison.
I have been an Open Road customer since 1988. My new 428i was recently in for service. I came in late on a Saturday to retrieve some items from my car after the service reps had all left for the weekend. I spoke with Nadir Bayyinah from the service department who arranged to have my car delivered from the service lot to allow me to retrieve the items I needed. Great job Nadir! Another example of the extra "service" that Open Road provides.
I can t say enough positive things about Open Road BMW and my salesman Andrii Melnyk, he was amazing throughout the entire car buying process and was on top of everything, even after I left the dealership. Absolutely zero pressure with a resolve to work with my needs which is so not typical in my experience in the past with others car salesman. I will forever stick with Andrii as long as he is there. He is one of a kind!
My experience with Open Road service has always been positive. My service advisor John Ladany is a pleasure to work with, explains everything, and gets the job done. Santiago Piriz in the loaner department promptly arranged a loaner. My only criticism of Open Road is that I find routine services to be rather expensive.
My experience at Open Road BMW of Edison was excellent. Larry our salesman listened and was attentive to what i was looking for. He got me an excellent value on a very sharp vehicle. Thank you Larry. I will be looking for you again when I'm teady for another vehicle.
Our experience with buying our new X7 at Open Road was very good. Cameron Hughes handled the sales and negotiation smoothly, while Eric Goldberg provided great options for financing. Thanks to Z for the tutorial and delivering the car 75 miles away. Also, BMW-genius Jonathan maintained good communication when a minor concern showed up. Overall, we were very satisfied with our car buying experience.
Great experience as usual coming to Open Road in Edison. Philip Migliore in Parts was very knowledgeable about the products and was able to help me feel very comfortable with the products I was buying for my car.
The service was HORRIBLE. I had a problem with my car that made it unable to be used, just only a month after it was serviced. They told me I would have to wait 15 days to get a courtesy car. I called Bridgewater BMW and they got me in the next day and rented an enterprise car for free. I would never buy a car or get my car serviced at Open Road of Edison again.