Open Road BMW Reviews

My car buying experience was nothing short of STELLAR.
I had shopped around all over the state looking for the right place. It took me a while to land on the perfect purchase. When I first called Open Road BMW, the manager Alex was direct and gave me the facts I was looking for to come test drive a BMW. When I arrived, they had introduced me to my salesperson Paul Moomjian who was an absolute GEM to work with. He was patient with me while I deliberated between a few models. They were quick with suggestions and pulled cars up out front to compare, but not pushy in any way.

I eventually landed on a BEAUTIFUL vehicle- not hidden fees, no bs last minute bait and switch. If you want quality, amazing custom service, and transparent shopping experience- look no further.

I will definitely be returning with my mother and would refer any friends or family to this dealership. Working with Paul has been a blessing. Thank you, Open Road!!!

I chose BMW X5 after my current lease expired with another make. Nitin K at BMW Edison was very helpful and found me the car in time. He really worked with us until late hours and got whatever needed to be done. I had visited another BMW dealership, not too far from this one, but the salesperson over there, treated us like we were just shopping around, though we were ready to get at that moment. So, decided to go to Edison and during the same visit we had the deal. I recommended several of my friends after that.

I had a wonderful experience when dealing with Cornelius Rosenbaum. Cornelius was extremely helpful & extremely friendly. He is definitely a valuable team player to the Open Road BMW family.

Had a great experience with Open Road BMW of Edison. They lived up to everything they promised. My salesperson Paul Moomjian was amazing. Very patient and delivered on everything he said he would. Would definitely go back...and I drove all the way from Westchester County, NY!! Thank you BMW of Edison... Love my new 440 convertible!

I had a horrible experience with BMW Open Road Pre-Owned in Edison, NJ. I purchased the additional insurance Axiom from BMW when buying the vehicle and cancelled it within the cancellation period. I have made several calls to the dealership and spoke with Robert (Finance) asking about the status of the refund. Robert set expectations and promised to return my calls with status, and I have not heard anything back from Robert or Open Road BMW. I just found out from Axiom the refund was not sent to me directly because the price the dealership pays is different from what was quoted. That explains the additional insurance presentation. I'm disappointed in Open Road BMW, and this will be my first and last vehicle purchased from them.

they do not deliver what they say...no responsibility!

Eugene (salesman), went above and & beyond to get me the best price for the car I eventually bought. I would highly recommend sending anyone to Eugene if they are looking for a BMW.

Just picked up my new 328 xi and was compelled to write a review of the car leasing experience. In my 20 years of driving and leasing many cars, this was hands down the most enjoyable, hassle-free and professional experience I have had. Alex Rozenberg made it all happen and I couldn't be more pleased. Will definately keep coming back for more.

What a disgrace!!! 0 stars!!! This place is horrible and totally unprofessional crew, strewed with my friend. Trust me you do not want to waste your time going to this dealership. #reviewswars

i purchased my vehicle here a month ago. and i have nothing but wonderful things to say about this place..my sales guy Douglas Jefferies was the best!!!. He took care of all of my needs and was extremely helpful when purchasing my vehicle. I was extremely pleased and would advise anyone that's looking to purchase a car to go see him.

Car buying is usually a hassle but the staff at Open Road are great to work with. Pedro De Sousa e melo was the sales person I worked with and he delivered on everything I asked for and wanted. I just leased my 2nd BMW on October 16th and I couldn't be happier with my purchase!

I highly recommend working with Pedro at Open Road BMW for any of your car needs!

I purchased lease end excess wear and tear insurance through BMW and could not figure out how to use it. No help with anyone but the used car sales manager Alex. He researched my lease and provided ALL info necessary to file my claim. No one else called back. Thanks Alex for going the extra mile for someone you don t even know. Very professional of you.

Very helpful staff, especially Stephen, extremely knowledgeable

I bought my dream car today from open Road bmw
Larry and Hamada help me out for the finance
Thats was my deam car I8
These two guys are the best!!!!

Horrible customer service. The agent named Raymond ran my credit and after the deal was finalized he tells me that i wasn t approved. I even added the car to my insurance after he told me to. I was about to leave to pick the car and he calls me and tells me that we just assumed that you were approved. Who the eff just assumes that credits are approved.
Highly disappointed with the customer service. I visited the store thrice and i would never recommend this place. Ruined my new years.
Absolutely hated the experience.

Paul Moomjian was excellent, helpful and a pleasure to work with. He was efficient in getting me the car I wanted

Great service, excellent pricing, and a family environment! I just picked up my 3rd BMW from this dealership and everything went smoothly. It pays to have the same service adviser (Hamada) handle the transaction every time. He does an awesome job, and we couldn't be happier! Keep up the good work and all the best.

- H

I had a great experience at Open Road BMW of Edison. My sales associate was Andrii Melnyk. He went above and beyond to get me the deal I wanted, and he even delivered my vehicle that night and took an Uber home from my house. He texted me to find out if I was happy with my purchase. I will be dealing with him again. Highly recommend him. He is also a military veteran...thank you for your service.

***BUYER BEWARE***Do not go to this dealer, bad people. Buy a Mercedes or an Audi. I purchased a 2021 BMW and the motor blew, and on top of it they want me to pay for a new motor. BMW became an inferior product and on top of it this dealer is a disaster.

EXcellent service ..Very comfortable and friendly atmosphere

Jerry Cohen and John Ladny

What a great experience! My birthday is the end of September and I wasn t sure I could treat myself to a BMW. My family and I came in looking at the Certified cars such a great selection. I worked with Paul M and he listened to every one of my 100 questions and I had a lot. In less than an hour my dream car became reality! I absolutely love my 430xi. Thank you!

I purchased a car from Alan K.! He was super knowledgeable and got me in and out. I will be buying all my cars from them

BY FAR THE BEST EXPERIENCE WE'VE HAD BUYING A CAR PERIOD! This is our 6th BMW and my 13th car overall I have purchased and this experience blew them all out of the water hands down. Douglas Jeffries was up front and informative. He was very personable and gave us the best car with all the features we wanted. The best part was he kept us right in the ballpark of our current monthly payment and we turned the car in EARLY! The deal was done within an hour which is unheard of when buying a car. We made the deal Thursday but couldn't take delivery because of the time. Therefore, on Friday after grounding the car and signing some papers, we were driving our new 2019 3 Series. All in all, the entire deal took less than 2 hours! If you need a BMW Douglas Jeffries is the man to see. Great guy and even better salesman.

I recently purchased my second BMW from Open Road. Doug Jefferies sold me my first one and he was great. He took his time and walked me through the process, answer my many, many questions completely and patiently. Absolutely a top notched seasoned salesman with a demonstrated willingness to go above and beyond. I ended up locking my keys in the trunk, over a holiday weekend, while out of town. When I couldn't get it unlocked via the remote unlock feature, I left Doug a voice mail. First thing Monday morning my phone rang, it was Doug, assuring me the car would be unlocked within the hour because he had already made the necessary calls to the right people and sure enough he was right, I was in my car heading home within the hour. Outstanding service!
My second purchase was completely unplanned. I took my 3 series in for service and ended up driving away in a new 4 series with the assistance of Jerry Demoneris. He too was very knowledgeable and took his time working with me on the deal. After leaving the dealership, it later turned out that my ipod touch (latest version with the camera) did not work with the USB port. I was not happy. I reached out to Jerry, explained the problem and he said he would look into it and look into it he did. He took the time to download a software update to his personal USB, tested it in another 4 series and figured out a work around, providing me with additional options....now I'm totally happy with my new car. Again, outstanding service!
I will definitely recommend both Doug and Jerry, and Open Road to anyone planning to make a BMW purchase.

BEST SERVICE EXPERIENCE I EVER ENCOUNTER THROUGHOUT THE TRI-STATE AREA IN NYC. I WENT IN THINKING THEY WILL GIVE ME A GENERATE ANSWER TO MY PROBLEM, "IT IS NORMAL". HOWEVER, THEY TOOK THE TIME TO ADDRESS ALL THE ISSUES AND TOOK ACTION BY CHANGING THE DEFECTED COMPONENTS. IF ANYONE IS ANYONE THE AREA, I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP. THEY ARE PATIENT AND RESPECTFUL TO THERE CLIENTS, REQUEST FOR JOHN WILL YOUR THERE. HE IS THE MAN.

Employees can get terminated at this location just because they don't purchase a vehicle from the dealer. It is the dealers Unwritten rule which means "you do it or else".If you purchase a vehicle from another dealer, you will get retaliated on by getting fired. New Jersey Department of Labor will be notified about this, it is completely illegal.

I had been to several dealerships looking to buy a car. I met with George Serrano on several occasions spread out over a couple months while trying to find the right fit for me. George was extremely patient and considerate through the entire process. I bought a 528i for myself, but my experience with George was so good that I bought another BMW for my brother. I'd give him 6/5 stars if that were possible. I would recommend George without a second thought.

This was my 4th car from this dealership and it has always been a pleasure working with them. Nitin is my sales person and he always goes above and beyond to get me the best deals. Looking forward for future deals.

Great service and side manners! We worked with Santiago and all it was a pure pleasure!

Financial department never answers or respond to voicemail,
This is the worst service I had with my Bmw

Throughout the years that we have been doing business with Open Road, we have always been very impressed with the level of service and personal care that we have received from Open Road. It's hard to believe that it has already been over eleven years that we have been doing business with the Open Road and that we are on our twelfth BMW from Open Road.
As you are well aware the marketplace is ripe with car companies vying for that luxury car customer and the vehicles that they are offering are certainly competitive in every way, sometimes even surpassing BMW in their features or content versus price point. Often my wife and I find ourselves ogling at that latest model from another manufacturer in one of our neighbors driveways and for a moment we entertain the thought of trying something different the next time we need a car, but just for a moment.
Some of the rarest commodities in business today are loyalty and trust, whether it's loyalty to a business or trust in that same business, It seems like the long term customer/business relationship has taken a back seat to short term profits. This is why for over a decade our family has continued to return to visit Open Road when we need a vehicle. The process is always simple, we tell you what type of vehicle we are looking for, what we can afford and you do the rest. Not once have we had to haggle price, the process is always straight forward and based on mutual trust.
More recently we have begun dealing with Bryan Villamil in sales. I like to believe I do my research before i step into the dealership, that is why it is so comforting to speak with someone who has a wealth of knowledge on not only the pricing and incentives but the product as well. As has always been the case, I get the feeling that my interests and needs are the primary focus of the transaction.
Thank you for eleven great years, we look forward to many more!

Went a few weeks ago to Open Road BMW to find the worst experience I ve had with any dealership. Never got the old guys name but starts yelling
and talking loud for no exact reason and just sounded like he wanted to get us out the door. Really needs to retire at this point if he doesn t have enough patience to listen to his own potential customers. These dealerships with big inventory don t care for people trying to get a car for a good deal. I suggest anyone trying to get a car for their moneys worth, don t come and try to negotiate here or else they will just start yelling lol.

Went to Open Road BMW in Edison NJ to get the 1200 mile service done on my brand new M3 and had an amazing experience. I was worried about having issues with the car possibly not getting onto the lift due to how low it is. I dealt with Anthony Sinno and he was great to deal with. I was in and out of there in an hour and have no complaints at all. I would highly recommend this dealership!

I had an amazing experience. Zarshed was my sales associate and he did an awesome job finding me the car that i needed eventhough i went in with a wide variety of choices. seamless experience.

I just recently picked up my CPO 3 series..my saleman Paul Moomjian was friendly and courteous, answered all of my questions and made this an efficient process from start to finish...even the financing pocess was streamlined and painless. I would recommend and would gladly come back to Paul again when I am in the market for another BMW.

Wonderful experience with a family touch!! Sales representative Larry was not only personable but professional and trustworthy. I eagerly look forward to sharing my experience with family, friends and coworkers. They are guaranteed to leave feeling satisfied.

Staff could use a course on polite communication. As well as many other businesses in the nj area. I asked the guy is it a long wait for the car wash and he says, well if you want a free car wash, you're gonna have to wait.

My experience with the service and sales department at Open Road BMW over the last couple of years have been great. I recently bought another 3-series and my salesman, Santiago Piriz, made sure to go above and beyond in helping me make my decision as easy and hassle-free as possible. His previous experience as a BMW Genius, great customer service, and passion for what he does ensured all my questions were answered and made me feel comfortable that I was making the right decision. I highly recommend open road bmw and working with Santiago if you're looking for a new or used car!

Picked up a certified pre-owned 4-Series a few weeks ago, and was helped by David Hyslip! Thank you for making the experience better than all the other times I've dealt with "dealership folk." Such a friendly and knowledgable guy, he answered all my questions and made this process very easy. Thanks Dave and thanks Openroad BMW Edison!

my husband Kuresh Patel purchased my gift car which was in amazing condition even had the bow on it!!! Thank you so much Zar for your service and helping us get what we came for! Thank you for everyone being nice! You can clearly tell Zar loves his job and helping everyone, he was so busy but still found the time for us and answered everything we had to know!!!!

I recently purchased my 8th BMW automobile. I've only used The Open Road BMW dealerships for all of my cars. For my most recent purchase I had the pleasure of working with the Tom Leis. Tom's final price was significantly better than his competition and he was extremely professional and courteous throughout the entire process. He made purchasing a car very comfortable. I will be back to the dealership next week to purchase a new car for my wife.

Zar was a fantastic salesman. He was extremely well versed on the Bmw s . He was also extremely friendly, pleasant and professional. He knew exactly the suv I should be in which was the BMW X3. I absolutely love my BMW and I m extremely grateful for all of Zar s help. The entire process from test driving to picking up my SUV was seamless. Open road BMW is awesome !

Run!!!! I recently purchased a 2019 X3. The sales department was quick and efficient. Fast forward a couple of months and I am trying to call for a service appointment and NO-ONE has answered the phone for days in the service department. I have left messages with the sales department (of course they answer) and nothing. Thanks for treating your loyal customers so well Open Road. Glad to know it s all about the money.

We had a great experience at Open Road BMW. Paul Moomjian was easy to work with and made our experience lovely and timely. We would recommend Paul to anyone. Thanks!

Buy your BMW from anywhere but do not go to BMW open road for service, terrible service staff and experience. I bought a new BMW X3 in Oct 2014 and had my first service appointment in Feb 2015.

From day 1 my wipers were not good, hence I asked them to change my wipers, they say they cannot change until the car is 1 year old, even if it is not working.

The heat in the car take 20-25 mins to start working, when i asked about that he says its cold outside hence it takes long. what a foolish answer!!!!! When I insisted to check on the heat system he says it will take 4-5 hours and i don't have anyone to give you ride back home. Never expected such service from a BMW dealer. I have had much better experience servicing my Nissan.

They advertise that in first 3 years BMW has zero maintenance cost compared to Audi or Mercedes, that is because they do not do any required maintenance.

This location never disappoints. The Service Manager, Jim is a great guy!

I usually never write reviews. But I would recommend Open Road BMW. My car broke down and I had BMW assist tow my 3-series to Open Road. I had to get around that day so they were able to provide me with a loaner car (a new 2013 bmw) even on such short notice. They were very prompt in their service. The service team called me within a day informed me what was wrong and fixed it the following day.

Great experience working with Andrii. He is amazing. Got a X5 for a 3 years lease and Andrii was the best person to work with. Thank you Andrii.

Horrible place. Staff is very rude and inconsiderate. Took hours to get an oil change done. They didn't even keep basic snacks and refreshments like other BMW centers.

Great experience here- leased a new 2021 x3 which I love! My salesperson David Hyslip made the process seamless and quick! Looking forward to being a long time BMW customer!

Brought our 3 series in for an airbag recall the day before Thanksgiving. The check in process was quick and they had a technician and the parts ready to go. The Service Forman, Ray Adam explained to me the work that was being done and answered all of my questions. Am very satisfied with the service I received and wouldn t think twice about coming back to Open Road.

Horrible customer service!!!!. Bryan the ( manager) so he says was very rude. Here i am trying to buy my car and he is arguing about Gap insurance. He wouldnt tell me the price after asking him and emailing him. He kept saying NJ doent need it. I am asking to have a new grille on the car not for free. Can't get the price wont. What kind of service is this. Then he tells me he doesnt play games and doent need my business because he sells cars all day. All this because i want Gap insurance on my car. People have to judge for themselves. I am just here to report. What a way to make your car prucahsing experiance Horrible!!!!!

12-3-2020 yes I did purchase a car from this dealership despite the issues, I am here to report that of course I had the car 3 days and I heard the brakes scraping, now I assumed since they told me that the had the car checked that is was because the brakes were new, nope it s because they were old. The service brake light has come on. How do you purchase a car and need front and back brakes? I wonder how long it will take to get a return phone call.

I brought in my 2016 BMW 435I convertible for reprogramming all was great

My lease was expiring, and Larry S. made it easy to purchase my next vehicle. I have tried other dealerships in the past, but I continue to return to Open Road BMW because of the great experience each time. Larry S. is my favorite Salesperson at CPO and should be promoted. He is extremely knowledgeable and understands his customer as well as the product. He always provides outstanding customer service. Larry S. accompanied me on a test drive. I didn't feel rushed or pressured into anything. Larry S. is always upfront and helped me find the right car for me. Purchasing a vehicle can be extremely stressful, but Larry made it simple and smooth. My car was available for same day delivery. Everyone I dealt with that day from the Front Desk, Finance, and Sales were very professional! I don't trust to many people, but Larry S. feels like family. Another satisfied repeat customer. Larry S. You Rock!!!

We've had great experience shopping our new BMW X3 with Open Road BMW of Edison.

This is our 3rd car with this dealer and our experience has always been great. They
have consistently provided best prices and continue to provide excellent customer service.

Client Advisor, Adeir Ali, is outstanding in professionalism towards us all the way up to the delivery of the new vechicle. I shop here with confidence and trust that I had with them over 7 years.

If you're looking to buy/lease a new BMW, I would highly recommend OpenRoad BMW of Edison for hassle-free buying experience.

They are just awesome. It took only 20 minutes to bring out my new BMW with a great deal. Thanks Deepak for being so friendly !!

I am extremely satisfied with my recent purchase of my BMW... This is my second BMW unfortunately my first purchase was at a different dealer...When I walked into Edison BMW I new that I wanted Jeffrey Douglas to be my salesman...I heard the way he was treating the previous customer and I was impressed with his courtesy, compassionate, understanding and patience...I highly recommend Jeffrey Douglas to anyone that is in the market for a BMW...

I would like to give my 5 stars to Melissa Vieira !
I just did my lease return and Melissa was great.
She accommodated my appointment , she accommodated my emergency appointment time change and she was extremely efficient, professional and helpful.
She does excellent job and as a physician and busy medical professional it was extremely valuable to me. I am very happy that Open Road BMW of Edison has team members like Melissa. She is one to be proud of !

This place was great when I had Warranty. I recently got a 2015 740 that had no warranty I brought it to open road and they wanted $6,000 to fix the decentric shaft, I made some calls and found Verrazano Motorworks in Staten Island I paid 150$ to get it towed there from BMW and my total bill was 50% less than open road, I paid $3,024 total including tow.. thank you Varrazano Motorworks I used the money I saved to pay my mortgage

I recently leased x3 , open road Bmw is well organized. Nitin is excellent and made the process easy and smooth.

Jin Yoon is the BEST Service Advisor!!!!!!

Can't say enough good things about him!!!! Ask for him directly!

Excellent, stress-free experience this past weekend at BMW of Edison. Santiago was knowledgeable, patient and professional. If you are in the market for a BMW, ask for Santiago!

I bought a BMW 228i from the dealership.The costumer service provided by Santiago Piriz was outstanding. He answered all my questions with a friendly and professional attitude.

I would highly recommend Santiago as your salesperson!

I really have to say that Pedro De Sousa E Melo in open road BMW Edison is the best sales in my life! He helped a lot, and so friendly! I am so lucky to met him!

Terrible salesmen unscrupulous practices (beware of Bait and switch) Horrible customer service!!!

I had a great experience at this dealership. I was taken care of by Cameron Hughes who was an excellent salesman. Cameron made the car buying process simple and stress free for my family and I and made us feel right at home. I would highly recommend dealing with him for your BMW car needs.

Hamada elmasry is the best salesperson . thanks Open Road BMW..... love my BMW X6 50i

Today I had appointment for 20k maintenance which was done..but after i got home, i noticed the key for my car has been broken. I had doubt when i asked for my key , the service rep said it's in the car., so i didn't check anything..drove car to home , finally noticed the key has been broken(the top part came out). This is not acceptable by any means

Stay away from service or worse... any repairs. No quality control, no proper training. Never had problems buying new cars there ( bought few cars in recent years ), but it was a big mistake to bring my car for repairs.
They took my 5 series to their " certified" body shop for repairs after a minor rear end accident. After a month of repairs "certified" shop messed up the electrical wiring. To make things worse, service department took matter in their hands only to break panels and covers.... keep wondering who writes those exciting 5 star commens...

Got my car serviced here for the first time. Nothing out of the ordinary - decent establishment and they did a good job. The staff is pretty busy to pay any attention to any individual customer. Loaner could have been cleaned better. They do serve light refreshments.

This place is so horrible I went there 3 times know one even ask if I needed help. The girl at front desk. Just sits on her phone and text, so I took my business to bridgewater BMW. Much better place. Now I'm enjoying my 2015 428I.
Ps they need more training.

Larry made open road bmw feel like home. He found me exactly what I was looking for and more! Purchasing this car from Larry definitely made my experience better.

I ve been a customer here for 20 years. At the present time I have 3 Bmw s.
The service lately became absolutely horrible. Getting an appointment for service with a loaner is a month or a month and a half away. And then you get there and constantly the same excuse we have no loaners at this time, you will need to sit and wait we are still waiting for customers to return their loaners . What was the point of waiting for a month and a half for my appointment????
Time to switch the brand !!!

I leased my new x3 xDrive28i from Open Road and had the best, most seamless experience. The staff was extremely helpful and professional; all the paperwork was taken care of within a couple of hours and I was able to drive my new car home the same day. The manager, Lee, was extremely helpful and accommodating and gave me an unbeatable price. I am very happy with my new vehicle. I would definitely recommend and come back to this dealership for all my future car needs. Thank you Lee!

What's the point of making an appointment if they don't take you in when you arrive there?
Went there today for my 10am appointment time, there were several cars ahead in the service bay. No one in the service department acknowledged me when I went in. The ladies at the reception were ignoring me and when I stated I had a 10am appointment one of the ladies said I was to leave the keys in the car and someone will come for me.
Highly disorganized IMO. I did not want to wait for a previously made appointment, so I just left without getting my car serviced. NOT going back if I can help it.

Went in to look at a car for my daughter. Igor was the best salesman! He took us for a test drive, and worked with us to check over the car. He had his service department address one thing that we found in the car immediately... enabling us to purchase the car and surprise my daughter with it that night! The car is great!

Do not Trust a word the sales people say at all and Never Sign ASIS bill of sales. They lied about doing 170 point inspection and history of the vehicle. Please do not buy any used vehicle from them.

*They sold me a vehicle with
No rear bakes, (I paid $837.00)
a broken Axle, (I paid $1120)
engine is burning excess amount of oil,(Still an issue $3000-5000)
Panoramic roof is making rattling noise.(Still an issue $2500 to repair)

After multiple emails to the sales people the dealership sent me $300 check? watch out and do get burn like me!

Santiago was an absolute pleasure to work with! Great, fast and easy communication

I had the best experience ever at the Open Road BMW when I dealt with Hazi Ayash . For the past 25 years I have dealt with many dealership and sales representatives, but Hazi made it stress free and simple, in less than an hours I drove out with brand new BMW. Hazi was professional , courteous and pleasant . I will always recommend him and the Open Road BMW dealership to friends and family

Santiago provides great service and very professional.

I d like to give an immense appreciation to everyone at Open Road BMW. From Craig, to Jim, and everyone in between, I couldn t be happier with the service I received while purchasing my new car.

I have worked on and off with OR for service over the last few years, which is why I chose them specifically to take me through my purchase, and I live in Queens, NY, to say the least.

l would also like to give a special thank you to my sales and service advisors, Roosevelt aka Rosie , and Anthony. Rosie would be the reason I wouldn t go anywhere else in the future. Straightforward and super easy to work with. Until next time Open Road. Thank you!

I do not recommend this dealership. I came here from BMW of Springfield shopping for a x5. Springfield's prices were way better on new x5. These people at open road had no idea about rebates. They were so lost and said go buy the car from Springfield. So I will go there on Monday and buy from there. If you are looking to get a car, go to Springfield. Much better prices.

I met Pedro about four years ago when I leased my first BMW. Wasn t planning to lease the car , just came to for a test drive. Not only that Pedro beat the price of the middleman I was planning to lease from, but his amazing personality and professionalism kept me as his customer ever since. As he promised I have him on speed dial and he s always ready to help with any problems I have. I recently leased my second BMW with his help. Thank you Pedro

Only reason why we are giving 5 stars is because of Pedro and his amazing service. We went in to get a BMW X5 and he was so honest with us. He is the best sales person out there, such a humble yet hilarious guy. He is very knowledgeable about the field and even outside the field. We've never received service like how Pedro has provided to us. God bless him, he is the best and only the best. He has done so much for us! If you are ever looking to buy a car from this dealership, I recommend going to Pedro only he is awesome!!!
-The Rajgandhi Family

I was waiting on a refund for a warranty which took them 2 months to refund back to me. Alex,the CPO manager, threatened to sue me because I held my credit card payment. Who hired this guy?

Hi,
I bought the certified 2014 BMW 328i Xdrive car from Open Road Edison show room on Dec 10th.
After finalizing the car on Dec 10th I have been to the show room to do the paper work formalities and while signing the last document Business Manager (Michael Mayfield) told me that the particular car which I was about to buy was involved in two accidents. Client Advisor (Deepak Thawani) suppose to notify me on the accidents but he didn't. I have made up my mind by that time to buy the car and I was told by finance manager those two accidents were minor so I did not pay much attention. And Show Room SalesManager(Alex Rozenberg) was very sure that those shouldn't be a problem and with the brand value I moved forward.
In course of time I have faced many issues with the car
1) Dec 15 2016 - In the very first week of purchase I noticed that car was giving some sort of noise.I brought it to showroom to get it checked.car was under investigation for two days in showroom and then they said that no such noise is reported and it is perfectly good
2) Jan 21 2017 - car got break down while I was on my way to near by store.I have called the emergency services and they towed the car.I got the car again on Jan 24 2017 saying that they fixed the issue
3)Jan 25 2017 - The very next day after the service it again got break down.I was very unhappy with the incidents happening and asked the manager about the same.Then I was told by the management that there was a problem with fuel tank and it needs to be replaced with a new one.They told me that it's very expensive and time taking.I waited patiently hoping that problem would be fixed permanently for 13 days.I got my car from service on Feb 8th.
This time I was really hoping that it wouldn't drag me into more troubles or problems and the same was assured from management
4) March 21 2017 - There is a problem with right side door of the back seat.I couldn't open it from inside.And I also I noticed that trunk gets opened automatically on start of engine.I was again to the showroom for service and I was told that they don't have no slots for service and they cannot take any more vehicle at that hour.I returned home as I have nothing to do
5) April 4 2017 - I have noticed that water is leaking from the mike(From the Roof) of the Driver seat, passenger seat and foot rest area.
They just sold out a bad vehicle to me with a big brand name and sales skills.I wonder how much BMW cares for the customer satisfaction.I am totally disappointed, frustrated and given up. I cannot deal with anymore of this.I have to spend all my time in service center of BMW from the day I bought this car.I even lost interest , pleasure and excitement to drive this car. I have used many cars before which are older than 2004 but they never troubled me the way BMW did.I just want to come out of this soup.
After sharing my unpleasant experiences with management Sales Manager(Alex Rozenberg)
offered me a car with same price but with no virtual guidance. Following are some key points from the offer being made to me:
1. I was informed that the money I paid till now doesn't count.
2. I will need to start a fresh loan for the newly offered car.
3. With the new loan offer my monthly payment increases by $11.48.
4.The vehicle sold to me was substandard, the quality checks performed weren't satisfactory and the sales team from Open Road BMW pushed me into making the purchase without stating the obvious facts about the car's history. Which in this case had meet 2 accidents in the past, but none of the sales team cared to highlight this fact in their sales pitch.
I have Few questions to the management on this
I bought a BMW certified pre-owned car from a BMW authorized vendor.But the certified car is physically and functionally damaged.When it is clearly a fault from the dealership why should I pay for that ? Why should I go for a new car which is missing some of the features that are available in the currently used car and were the deciding factors for me buying this car in the first place.

Jim Crowe , the head of the service department has been terrific. I had a couple of issues with my new car, he went out of his way to ensure that the issues were resolved in a timely manner and kept me informed all through. Would definitely recommend Open Road as its not just the sales dept with Jamal and Nitin who started this wonderful buying experience but the entire support staff as well who do what they need to , to keep a customer happy.

Larry Stokes is PHENOMENAL!! I've been working with him for ions! Larry listened and worked closely with me to make sure I received the best deal on my Beautiful X6. He made sure to update me frequently as I waited for my vehicle to arrive. Larry is the consummate professional and with his expertise, you will never go wrong! Ultimately, I was treated like family! I'll be sure to purchase my next vehicle from Open Road!

I recently Brought a x4 bmw thanks to Pedro de sousai for making my dream come through.He was phenomenal!!He work me through the option that i have, he reprospectfully work up a great deal for me that I was able to afford . I give my gratitude to Pedro De Sousa. The best sales dealer.excellent service. He worked in a professional mannerl. He listened to what I wanted and delivered .

Pleasure working with David Lutz today at BMW of Edison- excellent service and made my first car purchase easy and enjoyable.

Every time I have bought a car from this dealership it has been a mistake. The mistake stems from this dealership having the worst service when you need it. If you make an appointment, it does not matter to them how long you wait. I had an appointment scheduled for 1pm and they started to look at my car at 3pm. After taking a look, it took another hour for the service guy to come check in. Absolutely the worst service ever! I would go across the street to Mercedes Benz Ray Catena and buy a car from them instead. You may pay a little more for a car of your liking but the service quality is much better and it will 100% be a decision you will not regret. Please take all of these notes into consideration.

Had a great experience with David Hyslip. Highly recommend. Such a relaxed /no pressure sale. Would definitely recommend!

Purchased my first BMW from Santiago. He was absolutely wonderful to deal with and was so knowledgable of the car. Will definitely be going back to him for my next one.

Customer service is excellent! I enjoyed working with Larry Stokes, this is my second car he has helped me lease. Gave me a great deal and will follow him anywhere. If you want a great deal and no bs go to him!

My car's alternator failed on the turnpike and I had it towed to Open Road BMW. Overall, I had a very negative experience. I should say that the work was done promptly and I haven't had mechanical trouble since. However, it was clear that these guys were ripping me off. They charged $100+ over MSRP for the part and charged an excessive amount of labor at the highest rate (2.6 hours at $150+/hr, for a simple part swap that could be done in an hour). I could have easily done this at home myself, but since I was travelling from out of town, these guys knew they could screw me over and there was nothing I could do. On top of it all, they charged me for diagnostics ($160+), which no respectable shop will do if you have the repair work done there. I even told them I needed a new alternator when I walked in the door. They live up to every slimy, untrustworthy mechanic stereotype there is and you should not take your BMW here unless you want to be lied to and ripped off.

I went here since my lease was up on my vehicle and Santiago and Jamal were incredible. They went above and beyond to make sure I was okay with the vehicle and were very helpful. This was hands down the best leasing experience I have ever had with any dealership. I would definitely recommend Santiago and Jamal for anyone looking to lease a new BMW.