Open Road BMW Review

I went in to Open Road BMW to trade in my X5 for the 2015 X5. From the moment I walked in to the time I walked out with the papers in my hand, it was a breeze!! I had a very pleasant experience with Mr. Adeir Ali, Sales Consultant. He seemed very knowledgeable and explained all the technicalities very patiently, and even though I tried saying that I was only swapping my 2011 X5 for a newer version, he gently coaxed me into taking a test drive to show me the innumerable new details that have been added to 2015 model. All of my queries were answered very professionally and thoroughly- and when the time came for me to see the Sales Manager, Ricardo Rodrigues was extremely helpful in finding me the car with the additions that I wanted and it was a done deal in a very short couple of hours. Finance dept was quick and fast in getting my paperwork done.
All in all, Open Road BMW has a very professional Sales Team and it was a pleasure working with them. I am quite sure that this is where I will be going to when I need to exchange my car next! Thanks Open Road BMW, not only for the BMW which I love anyway, but also for making my car buying experience such a pleasant and trustworthy one!

Update:
I've now given them 3 chances and they still have proven me right from my first impression. They don't give loaners easily and they aren't willing to be helpful. I live 5 minutes from this dealer but I have to go all the way to Princeton BMW for the service a BMW owner should get. I am a repeat BMW owner. I have never bought a BMW from Princeton but when my 2007 X5 wouldn't start they took my vehicle in right away and gave me a very nice loaner and took care of me. Of course I had to have it towed 30 miles instead of the 5 miles it would have been to Edison. I called Open Road first and they wouldn't squeeze me in nor give me a loaner. If they can't help you when you're in a time of need then who needs them.

Need first rate service, go to Princeton BMW, Flemington BMW, Morristown BMW or Roxbury BMW but whatever you do, DO NOT GO TO OPEN ROAD BMW IN EDISON!!!!!!!! Maybe they treat you better if you buy there, but for the age of my X5, I'm paying out of pocket for service and you would think that it is just good business sense to build a positive relationship with a potential future customer.

If it were possible to give them a -100 I would. They have no concept of customer service or what one unhappy customer can do. I have been buying BMWs for over 18 years and have had several. They are excellent cars, but not all dealerships are the same. BMW states that whichever dealer you buy your car from, you can go to any other dealer for service and you will be treated the same, that includes getting a loaner. This is apparently not true at Open Road of Edison a practice established by their manager April. My advise, go to either Flemington BMW (for sales or service, they will treat you like they want your business) or if you are up north, go to Roxbury BMW, awesome, I never bought from them, but they always give me a loaner and that's why I have gone there for my older car and they have profited by it, because older cars are not under warranty and I have to pay for their service so they don't make stupid rules. Edison BMW IS NOT THE PLACE TO GO IF YOU WANT TO BE TREATED LIKE A BMW OWNER, EVEN IF IT CLOSEST TO YOU. A new customer is a chance at future business, but they're too stupid to see that. So they hang up on you, part of their rudeness obviously indicative of their arrogant mindset.

A Huge thank you once again to brandon millman, I have now purchased my second bmw within a year with him and both times have been a pleasure. I will continue to do my business with open road bmw and brandon in the future!

Open Road BMW of Edison is the best car dealership i have experienced. They are very professional and complete in their analysis. I was in recently for a final inspection on my car lease, an oil change, a recall and topping my brake fluids. They did all of that with the additional customer service of the wiper change, filling air in the tires and a car wash and vaccine - all complimentary. I love BMW and I am very happy with Open Road BMW of Edison.

Went there to top off oil and coolant. Both should have been free according to 4yr/50k miles warranty. They actually made me pay for both, arguing that since I did not buy the car from them, they do not have to give it to me for free. Very rude sales people in the parts department.

Brandon Millman went above and beyond with my M850 Purchase, at first i thought it was not the right vehicle for me , Brandon walked me through everything and answered all my questions that i had and made my transaction super smooth. Thanks again Brandon And Open Road.

Great Dealership. Santiago had exceptional knowledge of the vehicle and great customer service manners. Leasing a car has never been so easy, and smooth. Great Price would definitely use Santiago for any other car purchases. Extremely satisfied.

My salesperson was Brandon Millman I have owned many Bmw M cars and he just made this whole process so comforting and got me the exact spec vehicle i was looking for , Love my X5M , at first was not sure about the color but brandon went above and beyond to get me as many photos of the vehicle before i made up my mind and i cannot be happier.

Great service, excellent pricing, and a family environment!" And as a company we had the pleasure of working with a senior Sales Advisor- Mr. Doug Jeffries. Every time we purchase a vehicle Doug is always there for his expertise knowledgeable, he is very friendly, wise, and helpful. He worked closely with us to make sure we received the best deal. We couldn t have done this without his help! Thank you, Doug !!!!!!! Absolutely fantastic experience overall.

Been coming here for years to get service along with most of my family. Anthony in service is the to go guy for a hassle free experience. Hands down best dealer to service your car in.

if you like your bmw do not come here. service is horrible. damaged my car and told me to call my own insurance to fix it! wash looks like they took dirty old map and made it dirtier than it was (im assuming to cover the damage they did)! AVOID THIS PLACE AT ALL TIMES!

Absolutely appalling. Do NOT take your car here for repairs. I took my 2011 135i to get the airbag recall fixed. Tom Labarbara (a representative) told me that the mechanic had found a big oil leak and the oil filter housing gaskets needed to be replaced. A job that would cost $1200.

I told them I would think about it. I took it to Duane Beers at highland park automotive. He used a UV die and found NO oil leaks! Absolutely nothing. "bone dry" was the expression he used!

So basically they tried to steal $1200 off me. And if I'd been some rich dude who knows nothing about cars I probably would have just forked it over.

Please don't take your car here. Go to highland park automotive or, quite frankly, anywhere else. These guys are crooks. The mechanic tried to steal lots of money from me. Quite frankly its criminal behavior.

To give you an idea how dodgy they are, they told me oil could get on the timing belt causing engine failure. There's just one issue: my engine doesn't have a timing belt, it's got a timing chain! Absolutely appauling behavior.

I highly recommend the Open Road BMW dealership. I had a great sales experience with Nitin Kalamdani. He was very knowledgeable and gladly answered all of my questions.

Larry in the sales department is outstanding!very nice helpful and funny. definitely recommending him to family and friends. Also April in service!.. the sweetest! shes so patient and helpful. love open road in edison!thanks everyone

I have been a BMW customer for the pass 10 years and I must say I finally found the right service
center Especially pleased with Ankur Pathak keep up the good work.

You, Santiago, are an excellent teacher and salesperson! Very understanding, patient and knowledgeable! Pleasure to work with!!

Pat Hoffman

On March 17, 2018, my wife and I had a pleasant experience when we went to look for a car at the Open Road BMW Pre-owned car showroom in Edison, NJ. At the reception, we were referred to meet Ms. Ana Husman. From the outset, Ms. Ana Husman demonstrated a strong work ethic, understood our needs and came up with the right car. She was very diligent and made the entire purchase process of BMW 328i xdrive car as seamless as possible! This dealership facility is very fortunate indeed to have Ms. Ana Husman on their staff.

Absolute worst BMW Service Center I ve ever been to. They were late 20 minutes after my appointment time. It took them over 2 hours to do an oil change and check up and that didn t include the car wash.

My boyfriend and I walked into open road, after going to multiple dealerships and were expecting not to find what we wanted. We were quickly greeted and introduced to Pedro. He asked a few questions and quickly made suggestions for what was in our price range. He explained options, colors etc. and was able to give us prices within 30 minutes. He was extremely professional and really went above and beyond. We went on test drives, for the two vehicles we were debating with Zee. He also made our experience enjoyable and really explained the options available in the cars.Before signing the paperwork I wanted to think it over and Pedro did not pressure us, like other sales associates at different dealerships. I thought it over, sent the paperwork over and picked up my car a few days later. I always dread getting a new lease, as it is typically time consuming, that was not the case this time. Hands down this was the best experience and I highly recommend Pedro if you are looking for a BMW.

My wife and I had a great experience here at Open Road! It was great working with NITIN KALAMDANI at Open Road BWM for buying my first BMW. Normally buying a car could be very stressful, but Nitin made it very simple. There was no pressure! There was no haggle for hours. He had lot of patience to answer most of questions and felt very trustworthy right from the beginning, never felt rushed. Nitin guided us through all the viable options (finance vs lease) and helped to pick the best one.

More importantly price we negotiated came to out to be exactly same at the time of signing the papers. Really, pleased with entire experience from start to finish.

Thank you Nitin and team, and looking forward to work with you again in future. If you're looking for a BMW I highly recommend Nitin Kalamdani!

I had a terrific experience purchasing a certified vehicle at Open Road BMW. Hamada is an excellent salesman - patient, kind and very knowledgeable. He took me through the process from start to finish in a highly competent and confident manner. If you are considering a BMW from Open Road ask for Hamada!

Sergio was also great walking me through the features of my new car...the kid is a technical wiz.

I recently bought an m340xi from open road bmw. My salesman was David Hyslip. He made the process very quick and easy. He helped me get the car I wanted at a great price. Will definitely recommend him to my friends and family.

Brandon Millman is the man!!! When you talk about top notch quality 5 STAR service that s what Brandon brings to the table! Absolutely no B.S., no run around, extremely straightforward, and smoothest car buying experience!! We talked about an M3 for the first time at 4pm on a Friday and by the next morning 10am he had my M3 deal sealed up and ready to go!! Not only that, Brandon is such an amazing guy he had the car delivered to me on his day off. Real genuine and stand up guy, couldn t say enough great things about him. He s a real enthusiast himself and is truly pro customer and understands the customers concerns to make you feel as comfortable in the whole process as you can possibly be. Made the whole process as smooth and swift as you could ve possibly ever imagined! He was so professional throughout the entire process, If you re looking for any M vehicle or any BMW in general, I HIGHLY HIGHLY RECOMMEND you see Brandon Millman immediately if you want the best REAL NO B.S. car buying experience and deal! Brandon is my go to guy!

I would never purchase another vehicle here. I have a question on my loan /insurance and I could never reach their finance department. I left multiple voice messages but their finance department never turned back.

They say people are your best assets in a car dealer; Brandon Millman is more than an asset - he exudes excellence in a business that always gets a bad rep. Most people would rather go to the dentist than a dealership. He changed the car buying game with his attention to detail, customer service and reliability. Brandon is thorough, responsive and a genuinely nice guy. My experience with him has forever shaped my view of dealerships. Keep up the awesome work! Open Road - good job at spotting a winner.

I Just got my second BMW with Larry S. He is the Best! First car I bought this one is a lease. He always looks for the best deal and is upfront and honest. He will make sure your experience is a good one. He's Extremely knowledgable and fun to work with. If you are looking for a sales person that will work hard and get you the most for your money Larry S is the Guy. I wouldn't get a car from anyone else!

Anthony and April who assisted me were super nice and caring! I would recommend working with them , great service and help.

Nitin Kalamdani as an astute sales person made compelling offer for X3 enabling us to capitalize and we commited our business second time which was equally driven by our past experience of having sought his excellent services in 2008 at time of purchasing BMW 528XI.

Our satisfaction became intrumental factor for the family and my Daughter and Son-in-law decided to commit business for BMW 330 within in 7 days of firming up the deal.

Put simply - Nitin prowess as sales person is bound to impress any new potential buyer for he is committed to make a WIN WIN offer both for the dealer and customer.

Tiny showroom, tiny parking, tiny service waiting area (pretty often there's not enough seats for everyone) with crappy drinks and snacks, the loaner car is not guaranteed during scheduled service even if you purchased your vehicle directly from them and the lease prices/rates aren't better than at the other dealerships. If you live in nearby NJ/NYC areas - don't be lazy and drive a little bit farther to try out other NJ dealerships (and don't ever visit any NYC dealerships which are much worse than even Open Road), most likely you'll find one with larger property, better customer service and maybe even better prices/rates. If you're a true BMW enthusiast you will enjoy spending extra time driving on highway anyway ;-)

Also, don't EVER trust any "reviews" which directly mention the names of the people working at dealership - most likely they are written by the dealership workers themselves ;-)

Hands down this Open Road BMW experience is the worst I have ever had. I will had given negative reviews if I can.
The experience can be separated into two parts, purchasing part and financing part. I will outline my experience in each part.
The purchasing part I will give four stars out of five. I went in the process with a price guarantee certificate, so there was not much to be negotiated. The salesman was nice to me. There was a possible miscommunication. I wish he could have informed me that I need to bring a cashier's check for down payment. I am not disputing that if they should expect cashier's check, I simply expect to be informed. I was told it was a miscommunication, but in reality this miscommunication helped them to push me into a higher loan principle amount, which is how commission is calculated. I have a bad taste in my mouth, especially when I intended to put 30-40% down payment.
The financing part was disgusting. The first surprise was rate. During the car purchasing process, I asked my sales person about the finance rate. I was informed 2% with good credit. But the first minute in the finance room the rate went up to 3.9%, THE TOTAL 190 BASIS POINTS! I told him it was not acceptable, he then offered me 3.75%. The market average that day was 3.0% and I have 790 credit score in their inquiry. I was not happy. But I did not want things to get ugly, so I decided to take the car in that loan amount and rate, just to refinance later. I am happy to report I am in 1.99% loan now. Another story I want to share was that I went in with a car loan app on my phone. I had to use it because with same principle, same term, and same rate, our monthly payment amounts was $110 apart. The loan officer went to explain to me that when term, principle or rate change, the monthly payment amount change. I did not want to embarrassing him, so I kept quite. But I had the luxury watching his monthly payment merge into the exact same amount as what I had on my phone. Then he was trying to sale me service packages. He talked fast and paper start to fly. I decided to buy a loJack, extra service package, and hazard package. He printed out hazard package, took the first page away, so I only have a page of exclusion, I don't have the information about what I bought. Again, my own fault, I tried my best to avoid confrontation. He arranged loJack installation for the next day.
Next day LoJack came to install, and a wrong product was installed. Brief introduction about LoJack, they have two packages, one option there are two sensors, one on the car and one with driver. They monitor the relative distance between the two sensors, when the relative distance exceeds the limit, an early warning will be triggered and send to car owner. The other option, only one sensor on the car. When car lost or stolen, you can inform police officer and they will try to locate your car. BMW came with this exact same feature. I was charged for first and second was installed. I contacted LoJack, I was told that was what the dealer ordered. I called many time and finally got it fixed.
During my refinance process, I went through my paper work and notices the 6 years 100,000 miles service package paperwork had hand written 5/60,000 on the term box. BMW came with 4/50,000 warranty. Who in the right frame of mind will spend close to $2200 to buy service package for one more year and 10000 more miles. Lucky for me, in the back office, they made mistakes, They went with the $2200 payment and gave me 6 years 100000 miles. I am in the process of canceling the hazard package.
The dealership, they help me to cancel service packages after I informed the manager. And my service package got right because the back office. My salesman contacted me to see if there is anything he can do to help after I informed him. So I can comfortably say that the dealership is good, it's one finance officer.
Wish you the best of all. Good luck and happy 2016

Edison open road bmw is a ripoff,car brakes down and they can't even figure out whats wrong ,just keep changing you more and more, all they want in money, don't buy a car from them ,you will regret it.

An exceptional car buying experience we ever had, hands down. Santiago Piriz, our salesperson who helped us with our BMW s transection was courteous, proactive, and pressure free. He listened to what we wanted, and found the perfect BMW s within our budget. He was extremely knowledgeable in providing comparative data between make and model options, which allowed us to eventually make a fantastic choice. We would recommend him to anyone that is looking to buy a BMW.

My experience at openroad was fantastic especially because Jon Leis was there to help me with my purchase. He answered all of my questions and left me feeling very satisfied. Would recommend Jon to anybody who goes to openroad who is looking to purchase a car.

Stephen Scofield assisted me with the loaner and he couldn't have been more professional. He has a great attitude and made my visit a pleasant one. Thanks!

I recently picked up my new 2018 X5 from Open Road BMW and love it! Larry Stokes was my sales consultant and he is outstanding! This is the third BMW I have purchased from Larry and I always go back to him when purchasing a car because of his knowledge, professionalism, candor and exceptional cusomer support. He worked closely with me to ensure I got all the options I desired for the vehicle and kept me informed throughout production. Upon delivery of the vehicle, Larry and his colleagues were attentive to all my needs and patiently spent a significant amount of time with me, ensuring I was comfortable with the various features and new technology associated with the X5. Follow up support from Open Road's Genius was exceptional as well. I highly recommend Open Road BMW and more specifically recommend Larry Stokes to anyone looking for a new, previously-owned or leased vehicle. He is the best!

Jon Leis was my salesman and he was nothing but helpful throughout the entire process. Kept me updated and notified me when a car I wanted came into the dealership. Will definetely come to him when I get my next BMW.

Great experience with the service department. Kudos especially to Stephen Scofield who helped me out tremendously. His customer service should be applauded.

I am very happy to express my over all excellent experience with Open Road BMW sales person "Andrii Melnyk ", He is too good - always there to answer your questions, Initially i walk away after my first dicsussion but it was Andrii who followed up and get me in on my need within my budget i would not hesitate to mention that. His constant and accurate follow up made my mind to become BMW customer and satisfied my needs.
All thanks to Andrii and I would really appreciate and highly recommend him - if someone looking for a great , knowledgeable and the excellent skilled sales guy. Indeed he should be promoted having excellent verbal and technical skills on customer's requirements.
Again all thanks "Andrii Melnyk "who made my mind to be a BMW customer ! If there is more than 5 STAR i would not think twice to give him ALL STAR performer!.

Open Road BMW is by far the best BMW dealership in the tri-state area. I have bought 3 BMWs from them (John Byrnes) and each time, it was a pleasant and very enjoyable experience. I would recommend Open Road to anyone interested in a BMW.

My most recent visit I was suppose to get a loaner I had an appointment at 8:30. I didn't expect to wait no more than 30 minutes. Usually the service center in Hackensack would take about 15 minutes at most to switch cars. I'm assuming they had a different process there. I ask the girl in the reception area how much longer it will take and she had a horrible attitude. Thankfully as I was walking to speak to another person JOHN LADANY approached me and asked if I needed help. I told him my circumstance where I was running late for work. With no hesitation he looked for my cars file and helped me through the process and explained to me what will happen with my car. He even went above and beyond to call me and inform me the update of my car that it will be taken care of the next day. THANK YOU JOHN LADANY ! If it weren't for him and the prior BMW tech I would've rated it at least 2 stars. They really need to have a training with their receptionists about customer service. The location is convenient since it s right on route 1&9. The premises seems outdated compared to the Hackensack location but the customer service of the place accommodates for it. The BMW technicians are very helpful and is willingly to help you as much as they can. The front end of the customer service which is the receptionists just needs a little work on customer service. The lounge area for the customers is not as spacious as I thought it would be.

My experience is always pleasureable! Would recommend Open road to everyone! Great employees and management.

Just got my new X1 and I need to thank Nitin for making it such an easy purchasing process. From selecting the configuration to keeping me updated while the custom build car was on its way from Germany, Nitin was always available and very helpful.

Everyone was great, paperwork was set to sign, we were buying our 3rd vehicle from this same dealership. Until their arrogant manager felt like being disrespectful. I received much better treatment at Springfield BMW instead.

The Manager Jim is a great guy, he personally took care of my car and resolved all my issues. Excellent Service. I really appreciate all his support.

Was going to wait until the Spring, but happened to stop into OPEN ROAD BMW and saw a 2019 BMW M5 Comp Package.. Brandon Millman sold me on the car!! Great service all around.. Can't say nothing but good things about Brandon.. Everyone from the GM-Gregg to the Business Manager-Thomas were great..Thanks OPEN ROAD BMW!!

Stopped in with a flat tire, and although I didn't purchase my BMW there, the service manager Craig Hacker greeted me immediately, took my keys, and walked me to their customer lounge. I barely had enough time for a cup a coffee, when he returned with my keys, and to my surprise, my car was washed and cleaned. Even more surprising was when Craig told me that I didn't need a tire, that mine was just low on air. Imagine a car dealership that isn't looking to take advantage of you???? I will definitely be purchasing my next BMW at Open Road BMW!!

Just had a Great experience at Open Road BMW! Our Sales consultant, David Lutz went out of his way to inspect a vehicle offsite in heavy rain just to assure me of the car's condition since I was considering to purchase the car UNSEEN. He also got the car prepped and ready for delivery the same day! Hamada in finance also made the transaction super fast and effecient even saving us an additional .5% off the interest rate! Knowing that buying a car can be a stressful event, rest assured that Open Road BMW treats you like family!

This was our second wonderful experience with Open Road BMW. We were drawn to the showroom looking at lucrative online advertisements and sure enough, once there, found a GREAT DEAL with RICHARD JOHNSON's help. We just got our car yesterday and are extremely pleased with the overall buying experience. If you live in this area, look no further... just ask for Richard and rest assured he ll close the deal- with YOU smiling!!!

Small please hardly a spot to park take too long 2 hours for oil change

If you are looking for a BMW go see Uncle Larry in the certified pre-owned sales center. He listened to my needs and delivered what I wanted and then some. He is as personable and professional as it gets when it comes to a great sales consultant. He is well seasoned and knows his stuff and is a definite asset to the BMW Corporation! I am enjoying my 2017 BMW X5 diesel.

I recently purchased a 5 series and I love it. With the knowledge and assistance from Stephanie Amezquita I was able to find the right car and price perfect for me. I would definitely recommend Stephanie and Open Road to anyone looking for a new car. I am very happy

Worst dealer I ever had to deal with. No type of respect for customers, employees were driving my brand new car around without me knowing. They had my brand new car 3 weeks in their possession.

Long story short. Egor in sales left me 4 messages on my phone about a price reduction on an X5 Msport i was interested in. with a starting price of 52k. ..After Egor left me 4 voicemails (each time reducing the price of the car) stating they were willing to drop the cost to 48k. at that point i thought it was time to go talk to them.

Egor and i went back and forth for a while but ended up ageing on an ALL INN cost of 46k for the X5... With a trade in value of my current car of 16k. (they were the ones to determine my cars value) Egor stepped out to see if they could make that happen... he walks back into the room and congratulates me "we can do that" (with a shake of the hand).

After signing the contract i thought was what we agreed to... it turns out they altered my numbers a bit to make it seem like i was getting the car for 46k.

Well No! the total amount i financed was 46k ! and further look into my contract shows they sold the car to me for $49,330 even more then the reduced price offered to me on voicemail. and $13,500 for trade in value. a $2500 difference then the agreed handshake stated.

Pretty much they tricked me to sign the contract, the total they showed of 46k was actually the amount i was financing, on top of giving them my 16 thousand dollar trade inn. they sold me a 46 thousand dollar car, for 63k pretty much.

After calling and expressing the issues i had they assured me they would handle it i had to wait to speak to the right person. that person never called me. every time i call to speak to someone i get transferred to a voice mail and no ever calls back

Went to the dealership to select a BMW X5 for my wife as the family is growing and spoke to Robert Binyatov and he had me sold right away. NO ONE CAME EVEN CLOSE TO MATCHING HIS DEAL!!! Got the best deal ever on my BMW X5 with 3rd row seat for the kids and fully loaded vehicle. There was so much inventory and selection.The customer service was amazing and Robert even brought the car to us afterwards. I have went to several car dealerships to do my research and this was definitely my last stop. Thank you Robert for everything you have done for my family. My wife loves the car and feels safe in there with the baby!

BMW was an overall great experience. It's never fun bringing your vehicle to get serviced with the anxiety of unexpected costs looming. I dealt with Anthony Sinno who took the time to be thorough in the services my vehicle needed, how long it would take and cost.

He wasn't a pushy sales guy trying to get me to get things I didn't need- Very customer service oriented, under promised and over delivered. I now live in Bergen County and will drive all the way to Edison just because of the way Anthony treated me. I really appreciated his friendly demeanor, professionalism and knowledge of the business.

I dont know why I come here to get general maintenance service done. I was drawn because I had a $200 credit given to me when I bought the car, but when they tack on fees the credit applied becomes a complete wash. $715 to replace two tires, nothing special. Mavis would have charged $580 same two tires, balance, alignment and labor. Then the service advisor Anthony Cimini has a overall bad attitude. Not really friendly and seemed irritated that I had the credit. No soft skills and would not honor the quote I received before I made the appointment for tire change. Has a challenge versus listen persona. Had a noon appointment and it took almost 3 hours. Not sure the point of making a appointment in the first place. Aweful experience..Updated, left service manager messages, couple of times, with no return phone call..

My OPEN ROAD BMW EDISON experience

I totaled my car in Dec 2013 & needed a car ASAP after 2wks of looking @ different competitors, I picked out a 2008 328 XI very clean car.

My Sales guy was DOUG JEFFRIES he was AweSome gave me a good deal. I took my car to my mechanic; he said it was in good shape. After a month the car drove hard & I started having trouble with it.

I took it back to BMW Edison, My Service guy Anthony was always helpful & I loved the help desk workers Mya J. and Erica AKA Tiffany they were so sweet & Erica always got me in & out.

I felt like I was a part of BMW s family, they greeted me by name when I walked in which made me feel important (but who can forget me LOL).

Any whoa After 8 months of taking my 08 back to them more than a few times b/c it just wasn t working right.

DOUG J. Asked if I wanted to be put into a newer car that I didn t have to worry about all the headaches I was having in the 08. DOUG J. went above and Beyond to make me HAPPY. I drove out that same day w/ a 2014 328 XI Sport

I LOVE MY NEW CAR - Open Road haven t seen me since & I know they miss me.

If you re looking to buy please stop by OPEN ROAD BMW EDISON & ask for DOUG JEFFRIES he will take good care of you & tell him Raquel sent you LOL

Great experience with the pre owned department at Open Road BMW. Paul M was great from the start. He sat us down went over numbers and narrowed us down to the perfect 3 series for our budget. Very happy thank you!

I just want to thank Brandon Millman and Open Road BMW , Brandon helped me with my M850 purchase and I could not be happier , Great price , great customer service great experience all around. Thank you again! See you for my next BMW purchase

I bought a car from this Place.They cheated me on warranties. They are giving you false information and scare you to take all the warranty.I called couple of times for warranty and i have to wait over the phone sometimes.Their service people hardly comes on phone to answer you.The person in finance department trying to scare you and giving you false information to take all the warranties.They make money not by selling car but buy selling warranties. I also complain in BMW USA about this Dealer. I would suggest you don't go there to buy your car. They will break you.Now when i call to ask on warranties they said it's not cover the price you pay. I spent 10.5k on warranties and now when i call for people to use this warranty then i come to know that it's not cover anything which is totally unethical , dishonest and cheating for customer.

I went into Edison BMW without an appointment was greeted by April and Jim i asked the valet who they where he said upper management i watched these 2 move cars park cars, go inside and walk around and check on the customers and staff. Kevin was my advisor he was very knowledgeable and explained to the importance of my service report- 2 hours for an oil change and recommendations was nothing i will service my car at Open Road moving forward! i watched jim and april be approached by several customers like they where family . the staff was attentive the tech came and explained to me what and why . BRAVO to BMW for employing people who care time well spent!

After many years of going, it's been consistent of finding ways of shaking money out of you. Jobs performed on the car are poorly done, careless, some staff members are with poor professionalism. I went to the one in Morristown and it was a completely different experience. They would earn a 5 star review.

If you wanna buy a BMW in or around Edison, visit them. They are flexible and courteous.

We have several BMW vehicles. Every experience at Open Road has been positive. Service has been done in a timely manner and properly. John Ladany has been our service advisor and always treats us great. We have had some emergency repairs that needed to be taken care of and always have been done very quickly and accurately. I would recommend this dealership highly.

Good guys great service. Both the sales and the service department here are distinctly above average. In particular, the service department is impressive. They come as close to making service a pleasant experience as possible. Appointments, prompt service, comfortable waiting room.

Easy, simple, and professional. My wife did her application through email and sent Paul our insurance information he said everything will be ready when you get here. He knew we were pressed for time and between him and Robert had us in our car and on the road in an hour. Paul M and Rob great job.

We purchased a car from this dealer, simple enough and few issues. That was 2 months ago. The problem is that we're still driving with our temporary license plates. I've tried contacting the dealer in general, the sales person who sold us the car, managers at the dealer, etc. and have only gotten the run around. They don't return phone calls but assure you that the issue is being escalated via text. I feel silly writing a negative review over such a trivial issue but their lack of following up and ineptitude in resolving such a mundane issue could be an indication of the business in general.

Needed a special hose on Saturday and this was the closest dealership. Called ahead and parts not only had it available, but was kind enough to wait for me to come in right before closing time. Got my car running on time thanks to Joe and the awesome parts department.

good service and friendly staff. highly recommend.

A special thanks to April, John & Jim. You went out of your way to provide me with the kind of service that comes only when customers are treated with respect and accommodation.

This crew is the best & will keep me coming back to Open Road BMW for all my future service needs. I am looking forward (as I know they are) to the opening of their brand new Open Road Dealership/Service facility across the highway in about 12 months.

Thanks Again.

I just want to Say Thank you to Brandon Millman, thank you so much for your great customer service and in helping us with the purchase of my new car. Very welcoming, professional and made us feel like Family. Expect a few family and friends I ve sent your way. Brandon Millman Is DEFINITELY the guy to see!

Thank you to Adeir Ali for being so informative and patient when i couldn't decide on which car to buy!! Thank you for taking care of everything for me, and making the return of my old vehicle so smooth!! I am a repeat customer and would definitely be returning to open road...

I was refereed to Open Road BMW by my friend and I need to give many thanks to him for suggesting me this perfect car buying shop. My sales person Robert Binyatov was simply awesome. I gave me ride from my home to show room and helped me finalize the deal in less than an hour. It was smoothest experience ever. On top of that he guided me in setting up every thing for car right from documents to car insurance to car functions, literally every thing.

I would recommend Open Road BMW to any one trying to buy a good car with cool prices.

Having had 3 previous Bmw's I can honestly say that this is the best dealer to buy and service your car. Craig Hacker who is the fixed operations manager has been able to pull off some impossible repairs in record time. I always get a quick loaner most of the time the same day that I call and have had 1 day service on brakes, wheels and tires, fuel injectors which took a few more days but these were record times when comparing to other dealers. I also always request a loaner with navigation and have always gotten one. I would advise anybody who excepts nothing but the best service and nothing but professionalism to give this dealer a try. Craig Hacker tell you like it is and makes it happen and is very accommodating as much as possible. Its a pleasure to deal with someone who truly enjoys what they do which in turn makes owning a Bmw a pleasure too.
Had another failed set of fuel injectors and it turned out that I need all 8 replaced along with 8 spark plugs, some other engine parts and there was a recall that was performed as well. Although the job took over a week I got a loaner the next day after I called in and once again I got a nice loaner which was a fresh 2015 528xdrive that was nicely loaded. Very happy and satisfied with the overall service as it was once again stress free and didn't require any efforts from me other than making a phone call. Craig Hacker once again was the mastermind behind the operation and it was executed excellent without any hick ups or faults. Just the best dealer and makes owning and driving a Bmw the best experience ever.

I recently bought a 2016 BMW X5 with M package. When I brought the vehicle in for an oil change, the service agent Ashley identified other additional service needs based on the vin number. Every thing was looked at from fluids, and brakes to spark plugs. The wait time was reasonable with a very cozy and relaxing waiting area. I had to order a tow hitch cover which needed to be painted. April in service did a great job following up with the body shop to make sure that it came back in a timely manner. I also replaced the interior driver side woodgrain panel. Job well done by BMW service. Though I don't want to have any service issues, I wouldn't mine going back to see my new friends. Thank you Team Edison BMW! Daryl G

What an experience! From the front deck to upper management place is A+! The GSM Jamal was an absolute gentleman and my salesman Mateos is a class act! I recommend everyone ask for him when visiting! Recommending to everyone to check this place out!

A++ IS WHAT ID RATE THE SERVICE DEPARTMENT IVE BEEN WITH BMW FOR THE PAST 10 YEARS AND I HAVE NEVER HAD SUCH GREAT TREAMENT FROM A SERVICE DEPARTMENT BEFORE AND ID LIKE TO GIVE A HUGE THANK YOU TO JIM CROWE FOR GOING OUT OF HIS WAY TO ENSURE THAT MY FIRST EXPERIENCE DEALING WITH THEM WAS A PLEASENT ONE GREAT JOB GUYS I HIGHLY RECOMMEND BMW OF EDISON SERVICE DEPARTMENT WHICH IS RAN BY A GREAT SERVICE MANAGER A++++

Overall Great experience! Just got my first BMW X3 and the whole sales process was very smooth. Nitin Kalamdani was outstanding and never tried to put any sales pressure. He was very practical in answering any questions about the features when we went for a test drive. Most importantly Nitin was very patient and kept us updated through the closing process. I would highly recommend Open Road BMW Edison for buying and asking for Nitin Kalamdani.

I would recommend Dave Lutz and hamadathey both are very personable and very easy to work with and they helped me with the car within 2 hours I'm walking out with a brand new Jeep Cherokee Laredo

Absolutely awesome experience with service department and personally with manager Graig. That I call personal touch. He always have a few minutes to talk to you with answering all questions and always keep you update with status of your car service.
Car was ready at exactly same time as Graig say. Guys who live at Staten Island even Brooklyn!!!!! Please DO NOT spend your time and nervous with Life quality BMW of Brooklyn. Those people treat you like a person who own them money long time and now call again to ask new loan. Go to OPEN ROAD BMW of Edison. Each mile and minutes you spend to go there is worth it. Take my word.

I recently visited the Open Road BMW service Dept on a trip from
florida,where I live. I can truely say I'm missing out on great service
here in florida. As my vehicle was being serviced I visted the showroom
and had the plesure of speaking with Bryan Villamil " this guy knows BMWs"
from the start I iformed Bryan I was only looking, in florida that would
send the sales men running for the hills. We spoke about several models
and bryans knowledge is incredible.I'm a BMW nut and know my cars,but I
learned something that day. This coming year I. Will be purchasing a new
BMW and will make the trip to OPEN ROAD and Bryan will be my salesmen
thanks.

Traded in my 2012 BMW X5 for a new 2016 328. I drove all the way from South Dakota because the deal was so good. Rimon managed to get me a very good deal in short period of time. within hours i got the new car and everything was went smooth. The finance made a mistake in calculating the sales tax for South Dakota, i called Rimon 2 months after i found out and he follow up with them and got me a check of the difference. i'm going back to them for my next Beemer.

Wanted to thank Paul and Alex for all there hard work on helping my daughter get her dream car!! Can t say thank you enough! We will be back for my wifes car!!!

Have been purchasing cars from Open Road BMW since the early 2000's, but my last experience has been by far the best. John Leis, the advisor that helped me was professional, courteous, and easily answered any of the questions that I had. John, Love the car and loved dealing with you. You made purchasing a vehicle easy! Thank you!

I came into the dealership just to look around. I was approached by Alan. He took his time to show me the vehicles in my budget. He worked up a great lease deal for me and I was even able to take car car home the same day. I was in and out of the showroom in less then 2 hours. Thank you Openroad BMW and thank you Alan

This is probably the worst dealership I have been to from a service standpoint of all the cars I have ever owned and that is not just limited to luxury brands. This is not a one time experience - this is an opinion formed over multiple years. There is always this air of they are doing you a favor. For example, a simple task like checking you in could take 20 mins and require you to ask multiple times.

I have been with Open Road since 2002 and has bought many BMW's with them. Nitin has been helping me for the last 7/8 years and have already sold me 4 cars. Working with him is always great and he understands me and my needs so well that it takes literally no time to make a deal. He just sold me a 530e and experience was fantastic! It's a great car and I am really having fun with it.

Love the place!! It really is THE only place in the county to purchase a BMW! Hamada is the best! Thanks for making my wife's dream come true.

I have brought my car to open road bmw in Edison, NJ several times for scheduled maintenance or service. Tom LaBarbara has been very helpful and flexible every time.

Our salesman was Eugene, he was awesome!! Went into the dealer and walked out same day with a new 2017 320i. He has great customer service skills and is very knowledgable on the cars. He gave us a very competitive price and beat out the competition. His manager Jamal was very friendly and ensured we had a great buying experience. Will definitely refer customers to Eugene and Jamal. Thank you!!

Fire your wholesale parts department staff, dumbest pinheads I ever met. You couldn't pay me to buy a valve stem cap off these people. They're that bad. Never again.