Onyx Enterprises Review

Kevin, the person who helped me with my rims, saved me a lot of time and money. Give the man a raise!!!

My experience was nothing short of excellent. I was a bit on the fence and still shopping around to see where I would get the best deal for the parts in which I was searching. I had added the parts to the cart to get the exact price. I had left them there for a couple of days, and then received a call from a CSR named Katherin. She was extremely personable and very professional during the entire call, and didn't try to push the fact that I should buy from them. She asked if there was anything holding me back from making the purchase, and I told her that I was still shopping around, and without asking she was able to offer me a small discount. Along with this didn't say that the discount was good only while we were on the phone, she gave me time to think on it. Later, I discussed what she had offered and the new price with my wife and we both agreed that if this company was willing to go out of their way to call me just because I had left some items in a virtual shopping cart, they were worth buying from. Made my purchase that evening. Thanks for the great service!

Great customer service. Employees are very friendly, knowledgeable, and helpful. My order was quickly processed and shipped. I am very pleased with the service I received. Will definitely purchase from CarID again. Highly recommend!

Great customer service and very knowledgeable staff. I was able to order all the parts I needed in less than 10 minutes using the chat feature and Hank's help. I'll definitely use them again.

Ordering was extremely simple. My parts were easy to find, pricing is very affordable and cheaper than most of the other online competitors that I looked into. My parts arrived on time and packaged so not to incur any damage during shipping. I will definitely recommend & use this site in the future!!!

CarID IS THE BEST!! ONYX thank you guys to I appreciate all the hard work you guys do to satisfy me as a customer

Found some nice RBP rims on Carid at a great price and the CSR was very helpful and my rims were delivered in great condition and was faster than expected. Love my new rims

Car is helped me do much. Matt was very kind and answered all my questions

Purchased tonneau cover for my Tahoe. The gentleman who assisted me was knowledgeable and patient. Thank you for your service

I had the pleasure of working with Carlos, he was very professional! I called multiple times with many questions and concerns, and every time I called he was always ready to help me and never once got frustrated with the questions I asked, employees like Carlos are the employees that all companies wish to have, Carlos set my cart right up with the wheels I had asked for and I purchased them the same day, and every time I called and spoke with Carlos he always told me if I needed anything else to feel free to call and he would be more than happy to assist me with what I needed

Great experience. Customer service is top notch !!

Great customer service. I will be working with them again.

Great experience, very knowledgeable staff that are very friendly, looking forward to doing business again! Thanks

Excellent service and fast shipping. Looking forward to my next upgrades on my G37.

Ordered an $80 part for the car. Said free shipping. I went through checkout and kept watching the shipping total, and it was still at $0. Then, I click "Place Order". I get a spinny thing that says "Processing order...", and off to the side it has the reciept. It says $76.28 shipping! On a $79.95 product! Called customer service, my bank company, and neither could do anything. Service rep said "I am getting my supervisor to call the manufacturer to tell them not to charge it, but we are having trouble reaching them". Note, this was all of 5 minutes after I ordered it. They said "When you place your order, we call up the manufacturer and tell them to ship it to you". A.K.A. they had just called them 5 minutes ago to place my order, but NOW couldn't get to them. They finally reached them, and even though the manufacturer said they were fine not shipping it and refunding it, but CARiD wouldn't let us! Their best offer was $20 reimbursement. We took that and hung up when they were mid sentence. Frauds, don't buy from them. Filing a BBB complaint as I am writing this review...

I would like to say the customer service is excellent! Juan Florez noticed I had a set of wheels in my cart, but hadn't made the purchase just yet. He called me and asked if I needed any assistance. I told him, yes actually I did and he could help me decide which wheels I liked better as I was having trouble finding pictures of the two sets of wheels I chose for my vehicle.

Juan went above and beyond and found pictures of my vehicle with the wheels I was contemplating purchasing, and even emailed them to me. I opened the pictures and we discussed them in which he gave me his personal opinion and which one he liked (and it wasn't the more expensive one).

I told him I would think about them and review (ok, really speak to my wife and her opinion) and call him back.

Needless to say, I called back that afternoon and spoke to Juan personally at his extension and order the set of wheels I chose. I'm looking forward to getting them in the next few days. I will be purchasing more accessories for my vehicle in the very near future!

Thank you CARiD, and thank you Juan Florez!

Best Regards,
Philip Abernathy

DO NOT BUY FROM ONYX UNTIL YOU VE DONE YOUR RESEARCH. I just lost $1400 on a set of wheels due to their bad customer service and their lack of training their management team on long lasting customer relationship. I ve spent all together over 4 hours on the phone. If anything goes wrong with your order. You lost your money and don t even try to call to a manager because they will never answer the phone and even if they say they ll reach back or email they never will.

Do your research and buy from a local seller or a more reputable company.

COMPANIES LIKE THIS DESERVE NO CUSTOMERS!!!

Very helpful staff. I was able to get a reference to my order from several months back and get the exact part I needed!

Shipped 6 things in 7 packages, over $70 and wouldn't allow me to adjust, cancel or remove any items. The items were charged for individual shipping parcels all which could've fit in a large envelope. This most important pieces came last. All together I paid way more than I would've anywhere else. Once I got a headlight that came broken internally. Couldn't return it, I forget why. Bought by another thru eBay. Forgot bout that one..

They did offer a$20 gift card, then a $15 gift card instead lol. I declined. I'd rather just not shop here again. They have a customer portal thing on CarId webpage where it's made to look like you can accomplish tasks. Such as, cancel order, change order, etc. But I was unable to have any of that be useful as it all just refers you to calling customer service.

Cheap audio recording when you call that is very irritating. I think it'sCleverly engineered or maybe just coincidence, but seems deliberate to giving you the desire to hang up...
Next time I'll buy from Alibaba or Amazon and cut the middle people and save on shipping, keep my head migraine free, and fix the car on time because I wont be waiting for parts..

Customer Service and business model is a cut above the rest. Minor problem was handled as promised and promptly.
Keep up the great work!

Got all the help finding the parts I needed at the best price online!!

Custom service was nice but could help me with what I needed

Although customer service can be somewhat slow occasionally, I'm still a happy customer. Raquel was very professional and pleasant to talk to the other day, and had been helpful with her input! Thank you!

Great customer service , they take the time to help you get the item you need. This is a very rare quality these days.

This is the worst company I've dealt with! Shipped back a product that was well packaged and over a month later I finally get I touch with someone to tell me that we cannot get a refund due to product being damaged! It wasn't damaged when it left our home, but a call to the better business bureau will be taking place! This company is thieves!!

I was helped with respect and great customer service!! Able to answer my questions and help in a reasonable time frame. I would recommend them to anyone in hopes they receive the same quality and satisfaction that I did!! THANK YOU!!

CARiD is very Consistent with there #1 with me tell you why Really Addictive coming from your CARiD Family Member !!! Sincerely Reginald Conner

I reciently ordered a set of brake pads, and unknowingly ordered 2 sets! The sales rep Jim, was awesome in locating them and was a pleasure to deal with. They arrived exactly when were supposed to. Upon receiving them is when I noticed I had ordered too much. A quick call and Carid sent me a ups return ticket with no hassel. This buisness is above average and will continue to shop from them!

Tremendously great customer service. They will answer your questions, find the best parts for your vehicle.

Really simple and easy to order. Delivery was quick also-within days. I had to return an item and it was smooth, easy and within a reasonable time frame. Would recommend. Sales Team very helpful and more importantly, knowledgeable. Thanks guys!

Just ordered parts for the second time. Much like my first experience it was fantastic! They really take their time to make sure you are getting the right parts at the best price. I ordered my pads and rotors yesterday... received them today! who does that? Kerry my customer service rep was top notch. I wish all automotive companies had these same values. Thank you again!!! Deb, and her happy F250 ;)

Isaac was very helpful in organising our order for different accessories. He double checked to ensure that all accessories were compatible with vehicle type. We really wasn't expect that kind of service - service with a smile.....excellent.....we even got a discount. Keep up the good works :D

Best service I received best quality I'm very happy with my purchase I highly recommend

I love ordering from This place! They are very knowledgeable and always leave me feeling confident in making purchases for my only, daily driven vehicle, in which I m totally obsessed with! 2004 BmwX330i! I will always come back! And would highly recommend these guys for your car needs!!!!

Carid customer support was great. I would recommend using their website when looking for auto items.

I can't type in a 5 star yet due to not a lot of communication with them yet. But overall every time I had a question they were right there and then to answer me. Keep it up fellas my 5 star is near... awesome job!

Very good service for a product this is almost impossible to find. The price for the product was more than fair..Would deal with this company again in the future, thanks

Great turnaround time. Friendly staff. Great selection.

Great website and customer service was excellent definitely will recommend this site to people!

Great experience!! Package arrived quickly, Thank you!

I had a great experience with Erik from CARiD. He was pleasant and quick to answer my questions. Kudos!

Best place to shop for prats and automotive help fast shipping and Quality parts

Great place and a good company really enjoyed doing business with them and will continue to use there services over and over

Had a very good experience talking with one of the representatives there, Tammy. She was very helpful and quick in getting me the information I needed.

Fantastic and helpful. I was satisfied not only with the product, but with the professionalism by which it was handled and shipped on time

I just ordered for carid twice and this is the best place to buy online for customer service! Great product as well. You can't go wrong!

Just recently was on the CARiD web site to order seat covers . The rep or should I say Joe was very helpful to complete my order and make sure it was exactly what I wanted Thanks Joe

As Michael and I restore our car, whether we are ordering parts online or over the phone the customer service that we receive is always great. Thanks for keeping the value of customer service.

Carid has been awesome with customer service and getting the right products for my truck!

found that customer service is able to answer all questions in a prompt courteous manner carid i recommend

very nice people to deal with and the service was fantastic will definitely buy again

Thanks guys for above and beyond exceptional service!!!

Ordered a custom made sun shade and an invidia midpipe for my lexus. both were great and shipped and packaged perfectly. I look through weekly to find the next thing I want to get for my car.

Great customer service. It is awesome to come across a company that has auto parts of all varieties, ranging from aesthetic to operational components of varying makes and models. Their portfolio is impressive, as well as free shipping for orders of a certain amount. Would recommend without hesitation.

Fantastic selection of quality items. Great customer service!

Great selection of products and great prices. Make sure you UNDERSTAND the return/cancellation policy. Still great company!! I ll be purchasing my car goods from them from now on.

Very great customer service! They solve everyone s problems and get you what you need whenever you need it!

CARid is the site I recommend to everyone who is looking to upgrade their vehicle but unsure of what they want. The guide to help see what specifically fits your vehicle is awesome.

Recently placed an order, and was quite happy with the item. Will order from again.

Tammy was awesome and very helpful. Thank you for taking your time to provide excellence!

The the associate was very helpful in finding out what the delay of my order was and resolving the issue. Will hopfuly get my order soon.

Ordered rims and from start to finish the customer service and experience was second to none.

Best customer service ever! They really take care of you and make sure that all your needs met and make sure that you get the right stuff and they always have what ur looking for best customer service ever

great customer service, if you have a problem they will take care of you

Excellent service and product line. Highly recommend you give them a try. No problems or disappointments. .

Found these guys on a google search and glad I did. They're website is designed well and easy to find parts. I did call customer service to verify my selection and staff was very helpful. Two thumbs up, will be back as needs arise.

Great customer service. Fast shipping. Everytime I have called or had an issue I have never been let down with CARID. Highly recommend them to anyone need quality parts at a fair price.

After receiving my brake kit, I was able to get it professionally installed and the performance is great! Very satisfied with the service!

A lot of great products. Love the quality and the price. Customer service is exceptional. From now on this is going to be my auto parts store. Im 100% satisfied at this time,buying with them.

I recommend carid the prices are reasonable and the staff is awesome.

You can find everything for your vehicle on this place. Highly recommended.

I always look at carid first for my automotive needs. They have the most selection (even for newer vehicles that just released) and great customer service. Would recommend them to anyone.

CARiD's TPMS sensor worked out of the box. Good product selection and easy to use eCommerce site.

Ordered the struts for my 08 jeep liberty and love the ride.. I purchased the KYB rear shocks and Monroe front struts. Purchasing the whole strut made the job alot easier. Now only thing will be time will tell how long they last. The vehicle is a commuter/light off road.

Originally posted one star. However they went out of their way to rectify what turned out to be not their fault. Have tried to remove that first hasty review.

Kayla did a fantastic job finding the right parts for my Jaguar! I struggled for hours trying to do it myself and then gave up and emailed for help. Kayla suggested the correct parts for my project and then added a big discount! Super awesome service!

This is the second time I've ordered from CARiD first time with Xavier Xavier second time with Neri great experience got my parts or right first to write time everything was great

Best customer service ever ,very friendly the order was very quick , fast shipping they really take care of you, recommend for any one who's looking for great customer service great price and best deal, KIRSTY make me love ordering from this place!

Just ordered something else from CARiD. Already shipped and will be here soon. Very easy online and quick service.

Great customer service, vehicle specific products, definitely going to be a repeat customer!

I love this place ...
I shop here exclusively for the replacement items needed for my older model Nissan ! My parts are often between years but all I have to do is give my VIN number and the most awesome Customer Service member will find the best custom direct part for my budget without any hassles and I've never waited more than 2 days to receive the parts! Thanks so much! Keep up the great customer service and I'll keep ordering!

One word: predatory!

Don't even dream of returning anything that doesn't work or doesn't fit.

I ordered a seat it went back into the original packaging completely untouched and they marked it "used"--this so they can refund me $100 for $1000 seat!!

Horrible customer service (foreign contractors) and total rip off!!!

>>>>Evil<<<<.

Great customer service, I had a question about a product and a discount code. Questions were answered quickly and accurately. A link was sent for me to complete my order within seconds and order was placed shipped and received very quickly!

Had some questions on my second purchase and the rep was kind enough to explain things clearly with no questions needed!! Will definitely order more parts for my vehicle and would recommend anyone to the website.

Awesome group of people! Thanks so much for everything.

Everything about carid is awesome they have all the right parts for a low price an their customer service is perfect

Great company great people . Overall awesome to do business with!

They are a great company that offers helpful discounts to active and retired military. Their customer service is top notch!