CarCat Review of Onyx Enterprises
Ordered an $80 part for the car. Said free shippin...
Ordered an $80 part for the car. Said free shipping. I went through checkout and kept watching the shipping total, and it was still at $0. Then, I click "Place Order". I get a spinny thing that says "Processing order...", and off to the side it has the reciept. It says $76.28 shipping! On a $79.95 product! Called customer service, my bank company, and neither could do anything. Service rep said "I am getting my supervisor to call the manufacturer to tell them not to charge it, but we are having trouble reaching them". Note, this was all of 5 minutes after I ordered it. They said "When you place your order, we call up the manufacturer and tell them to ship it to you". A.K.A. they had just called them 5 minutes ago to place my order, but NOW couldn't get to them. They finally reached them, and even though the manufacturer said they were fine not shipping it and refunding it, but CARiD wouldn't let us! Their best offer was $20 reimbursement. We took that and hung up when they were mid sentence. Frauds, don't buy from them. Filing a BBB complaint as I am writing this review...
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