Brock Aunan

Review of Omni Morton Hotel Printers Row

Hotel personnel were 5 star +. Facility was 1 or ...

Hotel personnel were 5 star +. Facility was 1 or 2 star. Our first room was freezing and after 2 hours of heat not catching up we moved rooms. Our second room had a toilet issue at 10:00pm that required a 30 minute technician visit and was still not fixed (tech said there had been a city plumbing issue that possibly pushed sediment thru the lines). Then around that time, we smelled strong smoke of both varieties ;) from nearby rooms (later told that the guests were kicked out). Despite these facility issues, the personnel made for a really great 7th birthday weekend for my daughter. Concierge Melissa and Marcus hooked me up with a cake to be delivered to the room from a local baker in addition to birthday treats from the hotel. Front desk personnel were accommodating, understanding and sympathetic to the facility issues. Front Office Manager Raul Rodriguez made everything right in the end. Maybe just a series of unfortunate events but personnel were first class.