This is what happened to my daughter at Omni Chica...

This is what happened to my daughter at Omni Chicago Hotel. There are metal grates in the bottom of the hot tub, where her ankle was deeply scraped. I called the emergency number in the pool area. Security, maintenance and later a manager came. The maintenance man said the hot tub had been recently closed down for the exact same thing! This was suppose to have been fixed 2 weeks earlier! The only thing we were offered was ice cream, gummy bears and water for my daughter, along with some bandages for me to clean and dress her wounds. I asked for an incident report and was told they didnt have one or wouldnt give me a copy. I contacted the manager and the corporate office by email and phone and messages. They will not respond to me.