OminBerkShire Place Hotel Review

Very good service, and a great place to stay in your future New York journeys !

Had a wonderful time. It was my son's first time in NYC and he was amazed with the service. A special thank you to your doorman (Lenny?) who gave us some great suggestions and actually helped with the bags when we departed. Loved the food at Bob's as well. It has been 20 years since our last visit to NYC. I guarantee because of your hotel and staff, we won't wait that long to return again. Thank you.

We had an amazing time staying here. Everyone is so nice and friendly and very accommodating. They really helped us have a fantastic stay in the city.

Great service, bed wasn't the most comfortable for me though. The windows need to be replaced I think. Felt cold in there until we closed the big drape. Otherwise a a great experience!

Room very clean, food good, great location, service really good

I have been staying at this hotel for years. We celebrated anniversaries and birthdays at the Omni Berkshire. We ve also stayed at many other locations around the country because we trust the safety and convenience of Omni. For this trip I planned a surprise vacation for my husband and I was beyond excited to come back to this hotel. Upon checking in I was advised that there was a $100 hold to be placed my card for incidentals, I did know this as I had called the hotel ahead of time to get the exact total. While waiting for the room to be ready my husband and I went to grab lunch, at which time I checked my account and I was in fact charged $300 instead. When my husband checked with the hotel he was met with a it is what it is response and call your bank instruction. The manager did apologize for the lack of information given when we checked in but nothing would be done. I am very sad and very upset at this experience and I will say we sadly won t be back. I can t understand treating a customer this way.

Used the bathroom in the lobby. Someone had vomited all over the seat, it was gross.

Beautiful accommodations, helpful staff and the gym and the outside lounge area where wonderful.

Decent rooms. But they had one price online and when I arrive I paid a totally different price. Staff was rude when asked why this was. Do not trust online pricing

We've been staying at the Omni Berkshire Place for years. I sometimes work in NYC and the hotel is in a convenient location relative to my office, but it's also in a good location for shopping, restaurants, walking to Times Square, Broadway, Central Park, etc. The rooms are always clean, with nice furnishings - very comfortable. The staff is simply great, and always has been. About 5 years ago I used to know all the front desk staff because I stayed there quite often, and they treated me really great. Well, even now, without knowing anyone personally, I still received the same treatment. One piece of advice, join their loyalty program - between the free WiFi, complimentary morning beverages and the ability to pre-request certain room types/locations, it makes your stay that much more enjoyable. I highly recommend this hotel for a stay in NYC.

The staff and room service were excellent, our room was upgraded and we were truly disappointed to leave at the end of our trip. Just love this place and it is in such a great position for sightseeing. My husband is going to arrange a trip back to the Omni Berkshire For my birthday next April which I shall be so looking forward to. We stayed with you last December but didn t realise until now that I had not put on a review. Look forward to returning next year and thank you for a wonderful stay last year.

The location, the price, and the amenities we're all worth the price and I cannot wait to stay there again

Staff was wonderful, downstairs bar/restaurant (Bob's) great food and drink.

Great location, excellent price. The room was large by NYC standards

It's a nice hotel. However, they need to work on their billing policies. We paid $950 for two nights' stay for two rooms and still got charged an "Amenity Charge". They did not explain what it was for, despite our insistence and the fact that we didn't use anything beyond the normal appliances provided as part of the room. This is ridiculous and definitely not what I'm accustomed to from hotels in this price range.

Excellent hotel in a great location in Manhattan. Rooms are large (by NYC standards) and very good value. Staff were also extremely friendly.
The only slight negative for me is that there are no coffee making facilities in the room (at least in the deluxe rooms). Not a huge deal as there are plenty of cafes within a couple of blocks.

Very nice lobby with constant service in the room which our meeting took place. Easy to get to by public transportation but not so easy for anyone driving in to find parking. Count on paying for a parking garage.

Amazing location. Quiet but looks a little old from the inside and the rooms are a bit small

I don't try to be overly negative with reviews but my experience here was very poor. My girlfriend and I tried to check in early at 2:30, we were tired from going around the city and we had a meet up with a friend at 4 that we needed to attend. The front desk associate told us that they would text us when the room was available. This was totally understandable and fair. Check in isn't until 3. 3 came around and they still didn't have anything. We had to visit the desk two more times to get updates, finally getting our keys at around 3:40. We had to cancel with our friend. Patricia the front desk staff told us that we would receive a complimentary bottle of wine and fruit when we arrived back later at 11:30 pm.

The room itself was very nice. Had a poor view overall but the bed was soft and luxurious, the room clean, and the shower hot. It was a small king deluxe room which seems to be the generic king room for the hotel, but it satisfied us.

We came back from our journey at around 11 pm and were waiting to receive our amenity. When 11:30 rolled around I called the front desk and asked about the status of the amenity. She told me that she was checking with the manager and would send it right up. After around 15 more minutes of waiting I called and asked to speak to the manager. She said that he would call me back in 5 minutes. 8 minutes later I called again and finally was able to speak to the manager named Patrick. I explained the situation to him and he said that the note on our room was not put in and that he had to rush them preparing the wine and fruit. I told him that I appreciate his transparency, but my issue with the hotel now is not because the physical features of the hotel are wrong or bad, my issue is that the staff doesn't seem like they can keep a promise. I told him that we were ready for bed, but he said that it should be up to our room shortly. He also stated that he would try to alleviate this error by comping us breakfast the next morning. A little after 12 I called again to speak to the manager and received his voice mail. I clarified that we were still waiting and wanted the wine and fruit. We waited till 1 am before sleeping.

The next morning we woke up and went down for breakfast. I told the associate at the front desk that we had never received our amenity. He apologized and handed us two more drink tickets to the bar. The associate also assured us that we could order whatever we wanted for breakfast and that it would be covered by the breakfast ticket. Unfortunately I am not sure if the front desk associate knew what he was talking about regarding breakfast because the tickets would only cover cost up to a certain meal on the menu ($28). After explaining the situation to the restaurant manager. He understood that we received the wrong information from the hotel but was happy to let me receive my meal anyways.

At checkout a front desk asked me how my stay was. I told him that I was really disappointed and had a negative experience because of all the confusion and broken promises I received from the hotel. The associate that was checking us out told me that someone from Omni would be in touch to try and take down my concerns, and I hope they do.

I didn't need free drinks, I didn't need a bottle of wine, and I don't need free breakfast. Those are awesome, great benefits to staying, and it did help brighten my mood. All I wanted was to be treated like a person, like a real customer. I understand that humans are imperfect, and I understand that organizing a large staff on individuals in a hotel can be challenging at times, but the Omni failed for my stay. I didn't feel respected, I didn't feel like my time was valued, I didn't feel like my concerns were listened to, and I didn't feel like they were actually going to change the way they were doing things. And that is the problem with all of this. Because if it has happened to me, it can happen to someone else.

It was a great stay. They treated us very kindly, the hotel is superbly located and beds are fantastic, being the latter a real plus that is not so much of a given nowadays.

Beautiful hotel with comfortable interior. Lovely rooms.

Not a great place to stay in the winter. Prior to guest arrival, they heat their rooms to 85 degrees and there is no way to cool them because they turn off the A/C and the windows don't open more than a crack. Otherwise, it's a nice hotel and a great place to stay in the summer.

Everything is perfect, facilities, attention, location. Wonderful

Excellent place for drinks and dinner
Service is awesome and great staff
I highly recommend it

This hotel has it all, great location, helpful concierge and doormen, great cafe opposite, what's not to like.

Wonderful hotel. Bob's steak and chops is delicious. Note, the portions are very large. Get the half order of onion rings.

I've stayed at the nearby Lotte New York Palace, and this compares pretty equally.

Very courteous staff, bellhop was super friendly, the room was immaculate and well laid out with pleasing decorations. I appreciate that the hotel took the time to invest in decent chairs in the hotel rooms. They had a very nice Valentine s Day mini celebration with complimentary drinks and baked goods. I d recommend staying here.

Absolutely fantastic hotel. I doubt we will stay anywhere else when visiting NYC.

One of the best hotels in midtown with the best staff

The Omni Berkshire will never disappoint!!! The location is fabulous. The staff is amazing! The hotel and the rooms are fresh, plesant and comfortable. There are a million place to stay while in NYC. Once you stay at the Omni Berkshire, you will find that it is the only place to stay.

Great location. The rooms are on the small side but the staff is very friendly and helpful. The service is very good. They always go out of their way for the customer.

Nice hotel with friendly staff. Room was big considering it was in the heart of midtown near Central Park. Bed was comfortable and the bathroom was nice.

This stay was awesome. Room was comfortable. Didn't use room service. Perfect location. Close to all of the best 5th Avenue shopping.

Big rooms and bathrooms, very clean. Love staying at Omni Berkshire when I travel to New York!

Overall it was a good stay. In a convenient area. Able to get where I needed to in walking distance. The hotel room was just a typical room, nice and clean. The staff is helpful and friendly. Would stay again.

Great hotel. I had a weekend in NY to myself and could not have picked a better hotel. My room was spacious, cozy and impeccably clean. Hotel staff was courteous and helpful. Location is ideal. It is in the heart of everything but also very quiet. Everytime I choose Midtown I do not regret it. Never heard any street noise and the lobby was never congested. It has everything you need and nothing you don't. If you are looking for a respite from the hustle and bustle but want to have it right outside your door this is a perfect place.

I have stayed at this hotel several times. Great for business and vacation alike. Spacious clean rooms and plenty of amenities. Excellent location in midtown near Rockefeller Center and 5th Ave shops.

First time being there; I enjoyed my stay! Room was clean, service was good, overall pleasant.

Old-fashioned, lack of maintenance. Medium service. Very good location.

Very nice, comfy beds and lots of good channels on the tv. The service is quite nice and regular, additionally it's quite close to a lot of good attractions. I suggest 5th Avenue and radio city, About 300 yards away. Thoroughly recommend.

Excellent. Would recommend to anyone coming to New York.

This was an amazing hotel that we got a great price via our platinum Amex card. It was in a great central location walking distance to everything. I came to college tour with my daughter and we were close to everything and was given such great service regarding direction and how to get to NYU/Columbia/and even UPenn. So many amazing places to visit and eat so close to this hotel not to mention awesome shopping. Thanks Omni-great trip for me and my girls. I appreciate the immense hospitality of your staff.

Very nice hotel but the camole in the room was right next to a wall which was hard to use. Other than that the service was great and the staff was pleasant.

Great location! Within walking distance of so many attractions, plus you catch the train around the corner to see anything else! Never had a bad stay at any Omni. Been to Omni in San Francisco , Orlando, and San Antonio.

Hotel very well situated. However rooms are not clean, lots of dust especially on lamps. the mattress are old and need to be changed asap, you would expect this type of bed in a two star hotel not in a 4 star.
We asked the concierge for a kid friendly restaurant he reserved for us at the seafire grill. What a mistake. Not only it's not kid friendly, but the food was less than average even for adults...
Over all not a good experience.

Too old and poor service. The good thing is the location.

January 17th, 2015 stay at the Omni Bershire was perfect. Accomodations / Staff / Location, all excellent. My hotel of choice for future stays in NYC.

Great location, but a bit expensive for the service. Everything is expensive in NYC, so it shouldn't surprice anyone.

Superb. More than I expect. Very elegant ambience. The room is very comfortable. Near to the best places in NY city.

Rooms are neat. The staff could be friendlier. The location is first cream

Fantastic Hotel Stay! Super friendly and helpful staff. Highly recommend!

This hotel exemplifies 5 star accommodations. Great location & staff. 2 thumbs up!!!

Overall, our stay at the Omni Berkshire Place was wonderful! It was our quiet, clean oasis with accommodating front desk personnel and knowledgeable and friendly concierge staff in a great centrally located place in midtown Manhattan. Be sure to check out the roof top lounge accessed from the 17th floor for outdoor seating and a sky view of the city. The total out the door cost was a bit high, however, which is why it did not get my 5 star rating.

Our stay was about 10 days. The customer service was excellent. The location was perfect for us because it was close to everything we wanted to do. We will definitely stay here again on our next vacation to New York!

Great location, comfortable room with bathroom, delicious breakfast.

Friendly staff. Rooms were a little small, but not unusual for NYC. The room was completely spotless. The bathroom walls are entirely covered in mirrors. Rooms service was prohibitively expensive. $7 for coffee, yikes.

I always enjoy staying at Omni properties. I was totally spoiled by the staff but the beds weren't as comfortable as I'm used to and the rooms need just a little updating. Other then that I was very pleased. The staff was very attentive. I was very pleased with the service I received there.

Our "go to" hotel for every trip. Excellent gym. Super comfortable rooms.

Stayed her for about 3 nights and 4 days. Honestly, one of the best hotels I ve ever stayed at and it was extremely clean. The door men were nice and opened the doors for the building and our car service. The gentlemen at the counter was great and welcoming. I am very picky of the places I choose to stay and I have to say when I come back to visit NYC I will stay here again. Thank you to all of the staff here at The Omni Berkshire Place!

They messed up our request for a roll away bed and the problem persisted into the next late afternoon with a 17-year-old not having a place to sleep the first full day of our stay! The hotel is nice and the rooms are very clean, though. This was our second stay but we will probably search out a different hotel next time.

We had a super pleasant time in this hotel.
the service was great, and the team was super nice

Me and my wife are highly recommend to take this as your hotel.
One thing more, try to order in advance so the price won't be to high...

The Omni is a dated but we'll positioned hotel. A highly convenient location and courteous staff makes this a pleasant stay.

David (banquets) and Maurizio (restaurant) aim to please. Easy to work with. Great food.

Great hotel and great staff. Total guest experience. Worth coming back next time in NYC. Very convenient to everything. Don't miss the opportunity to stay here!

Excellent overall experience with a great location in Manhattan.
Also, we joined to the Select guest members and they offered us 2 beverages and wi-fi at no cost per day. Rooms including their bathrooms are very clean and they have ample space to move around. Definitively, a high quality hotel to stay again.

Amazing place! The staff was so attentive and offered 5 star service throughout our entire stay. Check out Bob's for a yummy meal before sight seeing. Greatest location for all the major attractions. Can't wait to stay again!

Hotel very well equipped, compmeto, and even better located
Fantastic service in your Restaurant: Bob's

Good location, near to Rockefeller and amenities but beds can be improved and bottled water is necessary

Hotel was very pleasant and our room was very comfortable and clean. On our last two days, however, my husband became very unwell and had to be taken to an emergency medical clinic a few hours before we were due to depart. The hotel staff did not offer any sympathy, ask how he was or ask if we needed anything (we are not American and clearly far away from our home). The only concern seemed to be how much we were going to pay to extend our check out. It was a real shame as it really coloured our opinion of the hotel and indeed the trip of how little they cared about general well-being of their guests.