They book me more than three times to fix the tap water and each time they said no there isn t booking and then I had to look for new appointments and at the end I fed up and I fixed it by myself and right now I have problem with the boiler and no one respond to call and basically they just said if you haven t got hot water is not the emergency things this is not acceptable
Worst association to be buying and renting from.
I have a complaint and They have been ignoring me for the last12 months now! Absolutely disgusting the way they treated me !
Absolutely pathetic, the staff never replies to the emails and even calling them is of no use. Absolutely unprofessional bunch of people.
Professional staff with a friendly manner. Very helpful.
I've worked in partnership with Octavia for over 9 years now and the experience has always been excellent. Every manager I have dealt with has been professional and efficient in their communication and interim workers we have placed with Octavia have had wonderful things to say. Oyster Parnership have also worked closely with the foundation volunteering/ befriending, Liz Shipsey has been great to deal with and always extremely helpful.
The office of a housing company and a big business meeting for a local university of justice and the national ministry association
I absolutely love this housing trust and all the workers
I find them so helpful, wether I'm on the phone / home visits/ repairs/ general help .. but as today proved their empathy is outstanding .
Finding myself in a 'tricky' financial situation ( benefit delays) I had to get a foodbank voucher from them ..
I wasn't made to feel embarrassed by this predicament I unfortunately found myself in .. on the contrary - I was greeted at the desk by a beautiful young black woman who couldn't have been more helpful.. whilst there I picked up some very useful leaflets on forthcoming events and housing problems that might arise ( who to contact etc)
But what really made my day was Alexi Jones who gave me the food voucher with a big smile and accepted a hug of gratitude from me .. Nyan -and Liz were the other members of staff who made me feel very welcome indeed ,,
THANKYOU Octavia for being my landlord for SO long - approx 12 (?) years and hiring such a great team ,,
If I've got the names wrong - I apologise as I suffer from short term memory loss ,,,
I honestly don't know how I'd have got through until my next benefit pay day without this help
Think twice before approaching this housing association. My neighbours and I have all grown to literally hate this organisation, with some even leaving our development because they couldn't take it anymore. I have more stories about what we've had to endure than Roald Dahl's "Tales of the Unexpected" series.
They are exceptionally slow to address issues (several months for replies is not unusual). Their explanations on queries is often vague and inconsistent (to the degree where I have received answers that contradict each other). The staff turnover is shocking (always a sure sign of somewhere bad to work). And whilst jumping up and down and making merry hell might get you a visit to discuss your concerns, ultimately the vast majority of issues go unresolved.
I have lever arch files full of bills, adjustments (i.e. demands for extra money) because they messed something up, or other such correspondence. It's now at the point where I get a horrible feeling in the pit of my stomach whenever I see an envelope with Octavia's logo on the front. This is because it feels like Octavia will will again be seeking more money - the only question I ask before opening one of their letters is "how much do they want this time?".
I can't overstate how stressful my neighbours and I find dealing with Octavia to be, along with living in one of their properties. And whilst many staff are very polite, there's only so far that nice individuals can get you before an organisation's structures and processes once again start to frustrate you.
Amazing place to work, respectful, reliable and responsive to its tenants
Been with Octavia 6yrs now & even with a few issues, I have nothing to complain about, just eternally grateful to Octavia.I can stay In London when all my friends have been priced out. Thanks again Octavia Hill
A lovely housing association never had a problem always willing to help was said to say good bye during my mutual exchange.
Terrible organisation, the worst when it comes to response.
Fraudstars don t even think about coming close to this organisation. Was shortlisted ( number 1) to a property and today they are telling me they called and I declined so they gave the house to someone else . This is definitely going to court
Disappointed to say the most !
Great housing association but some members of staff are very rude and unprofessional. Totally disregard the well-being of their tenants, more interesting in money. They should be more attentive to guidlines and protect their tenants.
The staff here take it upon themselves to sabotage your details ! Lie to Ombudsman to say there s no problem with your home !! Can t sleep in this flat since westfields put condensors on their roof 19 months ago & they worked every night drilling and all sorts of contract work in their car park of which my exterior wall is attached to via a open grid that leads down into the car park also joins my flat to the westfields building , ! Can u imagine how much noise comes up from that grid it s like having some one drilling in the next room , work men shouting all night also mechanical plants of 4 condensors on the roof a meter away from our roof which cause the rumbling in our flat that can be turned up or down and causes our ears to swish when it s at its loudest , this lot won t put me onto the transfer list so I can even bid to get out ! We are do unbelievably sleep deprived for 19 months , this ruined my sons education our lives are in taters and this housing association is doing all it can to pretend the windows and doors protect us from the noise !! I ve had to gather evidence send videos & do a petition to show how me and my remediate neighbours are being affected & still this lot are making excuses not to help !! I feel like my integrity is in question here since they lied to the Ombudsman and council !! The people involved need training they are liars , and unprofessional!! The reception staff are really nice but the more involved staff are totally rude , play mind games threaten you say things like if u complain il be ready & im waiting really horrible ppl here needs investigating !! I won t mention the 2 liars I think karma will catch up with these cruel women !!!! I ve had no response from my petition of which me and my neighbours signed in total 20 ppl , this housing association don t care about their tenants ! I have been literally bullied , I put my medical notes with them to go on transfer list as we can t sleep in this flat because the noise all night and loud rumbling and they sabotaged my medical report changing it thinking it would be ok !! Trying to pretend I m not getting these health problems from sleep deprevation and having loud rumbling in our home from the new condensor on westfields roof 24/7 we have no peace in our home they have received 60 videos from me there s been no comment about it nor the petition that my neighbours all signed !! I m just told to put in another transfer application this was my 3 one they trying to say I ve got no points so I can t Bid on the transfer list !! A doctor has told them in my medical that the flat is unsuitable for us to remain here due to noise keeping us awake every night 19 months but they have not given me one point towards getting me on the transfer list !! One member of staff even told me they don t have a transfer list and another hold me that wasn t true !! I m not sure how these ppl have made the decisions to ignore such an emergency situation, with no regard for me and my child s mental health !!! How would they like to live in a flat full of rumbling night and day can t even watch telly nothing read nothing these ppl are really in need of training and fast before someone drags them in a court room and prosecutes them !! The flat is over run with mice and the surveyor in charge refuses to deal with it just have to keep getting pest control out for the past five years horrendous!! stay away from this housing association they are up to no good and will go to great lengths to lie rather than help you !! But they won t refund u on your rent even if it s inhabitable accommodation!!!! True story
It was so great to volunteer whith OCTAVIA back in 2012 - nice memories!
Disgusting receptionist. Needs training. Should not be questioning tenants hospital appointments. I am going through cancer treatment and have a lot of appointments
The contact centre staff are well trained but you can't actually get anything done. Waiting for repairs for 15 months now on exterior of property. They are quick to collect your money but really poor on response. Service charge is terribly high. Keep away if you can.
Octavia Housing: Providing Affordable Social Housing and Care Services for Vulnerable Members of the Community
Octavia Housing is a not-for-profit organization that has been providing social housing and care services to vulnerable members of the community since 1865. The company was founded by Octavia Hill, a social reformer who believed in providing decent housing for all. Today, Octavia Housing continues to uphold her vision by offering affordable homes and support services to those in need.
Octavia Housing's mission is to provide safe, secure, and affordable homes for people who are struggling to find suitable accommodation. The company operates across London, with properties located in some of the city's most desirable areas. Octavia Housing offers a range of housing options including shared ownership, affordable rent, and supported living.
One of the key features that sets Octavia Housing apart from other providers is its commitment to delivering high-quality care services alongside its housing provision. The company recognizes that many vulnerable people require additional support beyond just having a roof over their heads. As such, it offers a range of care services designed to help residents live independently while receiving the assistance they need.
Octavia Housing's care services include home care visits from trained professionals who can help with tasks such as cleaning, cooking or personal hygiene; specialist dementia support; respite care; and day centres where residents can socialize with others in similar situations.
The company also provides employment opportunities through its apprenticeship scheme which helps young people gain valuable skills while earning an income at the same time. This initiative has helped many young people get on their feet and start building successful careers.
In addition to its core activities around social housing provision and care services delivery, Octavia also runs several community initiatives aimed at improving local neighborhoods' quality of life. These include gardening projects where volunteers work together on communal gardens or green spaces within estates managed by Octavia; youth clubs offering after-school activities for children aged 8-18 years old; adult education classes covering topics such as IT skills or English language learning courses.
Overall, Octavia Housing is an organization committed to making a positive difference in society by providing much-needed affordable homes alongside essential support services for vulnerable members of our communities across London. With over 150 years' experience behind them combined with innovative approaches like apprenticeships schemes or community initiatives aimed at improving local neighborhoods' quality-of-life standards - there really isn't anyone better placed than this not-for-profit provider when it comes down finding solutions tailored specifically towards those most in need!
octaviahousing.org.uk
