Linda Anderson

Review of Octavia Housing

The staff here take it upon themselves to sabotage...

The staff here take it upon themselves to sabotage your details ! Lie to Ombudsman to say there s no problem with your home !! Can t sleep in this flat since westfields put condensors on their roof 19 months ago & they worked every night drilling and all sorts of contract work in their car park of which my exterior wall is attached to via a open grid that leads down into the car park also joins my flat to the westfields building , ! Can u imagine how much noise comes up from that grid it s like having some one drilling in the next room , work men shouting all night also mechanical plants of 4 condensors on the roof a meter away from our roof which cause the rumbling in our flat that can be turned up or down and causes our ears to swish when it s at its loudest , this lot won t put me onto the transfer list so I can even bid to get out ! We are do unbelievably sleep deprived for 19 months , this ruined my sons education our lives are in taters and this housing association is doing all it can to pretend the windows and doors protect us from the noise !! I ve had to gather evidence send videos & do a petition to show how me and my remediate neighbours are being affected & still this lot are making excuses not to help !! I feel like my integrity is in question here since they lied to the Ombudsman and council !! The people involved need training they are liars , and unprofessional!! The reception staff are really nice but the more involved staff are totally rude , play mind games threaten you say things like if u complain il be ready & im waiting really horrible ppl here needs investigating !! I won t mention the 2 liars I think karma will catch up with these cruel women !!!! I ve had no response from my petition of which me and my neighbours signed in total 20 ppl , this housing association don t care about their tenants ! I have been literally bullied , I put my medical notes with them to go on transfer list as we can t sleep in this flat because the noise all night and loud rumbling and they sabotaged my medical report changing it thinking it would be ok !! Trying to pretend I m not getting these health problems from sleep deprevation and having loud rumbling in our home from the new condensor on westfields roof 24/7 we have no peace in our home they have received 60 videos from me there s been no comment about it nor the petition that my neighbours all signed !! I m just told to put in another transfer application this was my 3 one they trying to say I ve got no points so I can t Bid on the transfer list !! A doctor has told them in my medical that the flat is unsuitable for us to remain here due to noise keeping us awake every night 19 months but they have not given me one point towards getting me on the transfer list !! One member of staff even told me they don t have a transfer list and another hold me that wasn t true !! I m not sure how these ppl have made the decisions to ignore such an emergency situation, with no regard for me and my child s mental health !!! How would they like to live in a flat full of rumbling night and day can t even watch telly nothing read nothing these ppl are really in need of training and fast before someone drags them in a court room and prosecutes them !! The flat is over run with mice and the surveyor in charge refuses to deal with it just have to keep getting pest control out for the past five years horrendous!! stay away from this housing association they are up to no good and will go to great lengths to lie rather than help you !! But they won t refund u on your rent even if it s inhabitable accommodation!!!! True story