Nystrom Co.-Division of Herff Jones Reviews

Joy has been very professional & helpful. I have called in & made payments, asked questions & she is very nice & knows the product!!!!!

I really should have looked at these reviews before I gave this company my business for my son's letter jacket. I ordered it in November, and was told it would be ready in "8 weeks, 10 at the absolute latest". I called yesterday, which was week 12, to see what's going on. Low and behold it "just got there". Yeah right! However I wasn't going to say anything, even though it wasn't here in time for his 16th birthday. I asked the lady on the phone what hours someone will be there today. She told me that she should be there "all day between 9-4". I get there a little before 10 today just for the office to be closed and no one around. The sign on the window said someone would be back by 2:30pm. This was very rude and inconvenient as I live 50 miles away round trip. I showed back up this afternoon to pick up the jacket and got attitude from one of the women saying "well I had to deliver some items to a high school". I can understand that, what I don't understand is why it took 2 people to do that, especially when I was told someone would be there all day. Their official hours of operation are 2:30-4 M-F! Really?! Maybe if they were open longer than 7 1/2 hours a week their customer service would be better, and it wouldn't take 12 weeks to get something in. I would highly recommend one of the other places in town for your graduation and letter jacket needs. I'll be trying to make sure my son's high school doesn't recommend this business any longer.

If I could give this company zero stars I would. I ordered my cap and gown for graduation two months in advance. A month later I called the 800 number on the website and asked why I had not received it. They said they had my order but had a problem with their payment processing system. I then called the local office in Colorado Springs and they state I have to pay twice as much because its now a rushed order. I explained that the school received notification that I had already ordered it which gave me no reason to think I needed to do anything further. Both people in their CO springs office spoke to me like I was an idiot, and were very condescending. Even calling me "sweetie" while they refused to apologize for their mistake and interrupted me on the phone. Then they said I have to come to their office to pick up the cap and gown but they close at 4pm. Which means if I go there, I now have to take off work to do so. I will be ordering my regalia on Amazon with two day shipping instead. Your graduation should be a time to celebrate, dont deal with these jerks.

Excellent products and choices. I have thoroughly appreciated my interaction with this organization. A special shout out to Joy in customer service. No matter how frazzled I got she kept her cool and worked with me. Loved my experience with her.

Little outdated, slow efficiency of the system. But the woman at the desk was very helpful.

Well, clerk is lost in daily business. Be patient, they lose stuff, and do not update the information to call you.

This company is full of bs and they don't care about you, only your money. On top of that their customer service is trash. When describing an order mixup to a fellow named "Brad", he calmly responded with "what, am I supposed to feel bad for you? Find someone else to help you."
Get this, they sent me my gown with a hole in one side and a cap without a tassel 10 days before graduation, which meant it couldnt be fixed, sneaky bastards.

He at my school rn bruh. Ion know what he s saying, but he lookin fresh, I can t lie.

Graduation Pickup today at Widefield High School a Disaster. Paid $170 + for a Package didn't get the Jewelry I ordered for my Son. When I talked to the old Representative and the young one I was told I didn't payed for Cap and Gown only for 25 Invitation Package. Insulting me, horrible Representives should be fired by the Company for saying that HQ don't know what they are doing. Well will call HQ and file a Complain. Will call Principal and tell them to use Jestins for 2021.

They've told me they will refund me for the cancelled graduation fees in two weeks for months now. Herff Jones is trash.

My first child (of 9) to graduate. Purchased a class ring as a Christmas present, WELL IN ADVANCE. It's 2 weeks before Christmas and I still don't have it. I won't be returning for anything from these people. Customer service is trash, other reviews aren't even exaggerating. Get your graduation needs somewhere elsewhere. Lots of companies sell class rings, graduation cap/gown, and anything else you might night. These people are completely over-priced and I've waited 2 months, after I sent tons of money to them, to be told that they don't even have the order on "record". Wow, seriously? My check hasn't even gone through the bank! If I didn't keep an eye on my spending, the money wouldn't be there! NEVER AGAIN! The stress from this situation was completely unnecessary.

Full package not received, Since May 21, several calls , promises of call backs within 24 hours still no Diploma plaque, not fair for our 2020 graduates specially on this time, I feel I have been robed by Heff Jones, next step BBB

I ordered graduation announcement cards along with some other items for what was supposed to be my Spring 2020 graduation. However, due to the Covid-19 pandemic my graduation ceremony has been postponed to December 2020. I wanted to see how I could get a refund on my items and I'm APPALLED that you are not giving any refunds for grad announcements. I get that you're giving out free printable cards to put in the announcements. BUT, that doesn't makeup for the fact that I'm still going to have to spend another hundred some dollars on new cards that contain a new date. The class of 2020 has worked for years to get here. The fact that you're offering up free downloadable inserts that anyone could have written themselves is HORRIBLE, HORRENDOUS, AWFUL, TERRIBLE, and most importantly DISHEARTENING. If I could give zero stars I would. AVOID HERFF JONES AT ALL COSTS.