I really should have looked at these reviews befor...

I really should have looked at these reviews before I gave this company my business for my son's letter jacket. I ordered it in November, and was told it would be ready in "8 weeks, 10 at the absolute latest". I called yesterday, which was week 12, to see what's going on. Low and behold it "just got there". Yeah right! However I wasn't going to say anything, even though it wasn't here in time for his 16th birthday. I asked the lady on the phone what hours someone will be there today. She told me that she should be there "all day between 9-4". I get there a little before 10 today just for the office to be closed and no one around. The sign on the window said someone would be back by 2:30pm. This was very rude and inconvenient as I live 50 miles away round trip. I showed back up this afternoon to pick up the jacket and got attitude from one of the women saying "well I had to deliver some items to a high school". I can understand that, what I don't understand is why it took 2 people to do that, especially when I was told someone would be there all day. Their official hours of operation are 2:30-4 M-F! Really?! Maybe if they were open longer than 7 1/2 hours a week their customer service would be better, and it wouldn't take 12 weeks to get something in. I would highly recommend one of the other places in town for your graduation and letter jacket needs. I'll be trying to make sure my son's high school doesn't recommend this business any longer.