NuvoH2O Reviews

Great system - compact - easy to maintain - softer skin/hair & less hard water marks on showers/sinks. Our system is almost 10 yrs. old & we still love it.

I have had my Nuvoh2o system for over eight years. I love it! No slimy water, my pipes are clean, easy maintenance and the service folks are great. When ever I have had a rare problem with my system I gave them a call and they are always polite, efficient, knowledgeable and extremely helpful. I do have one suggestion for the technical folks at Nuvoh2o. The first few years I had my system I found that after several cartridge changes the O- ring around the outside canister would become dry and crack or stick to the upper housing and lend up leaking. I would call the friendly people at Nuvo and they would send me out replacements under warranty. First it must cost the company quite a lot of money to send out all these O-rings around the country plus you have to do the extra work of re-opening the system and replacing the ring. I own a pool and I found that if I take a dab of my pool O-ring lube and run it around the o-ring upon instillation it far reduces the problem. I do that on every cartridge replacement and I have not replaced a O-ring in years. I would suggest that the Nuvo Company put a small lube sample perhaps in a small foil squeeze package in side their units for instillation with a addition to the install instructions recommending the use of O-ring lubricant. The lube is inexpensive and sold every where so Nuvo should not have to supply it after the initial instillation. Thank you for your time, your warranty is awesome! J.A. Kolly

I really appreciate the help that they provided with making sure my water system was working properly. Thank you!!

Great customer service. I am really enjoying my system.

I have had my NUVO H2O system for over five years. I am very satisfied with the product. A couple of weeks ago, the system started to leak. I called the customer service department to find out what I could do to fix the leak. They asked me to send a couple of pictures, and said that they would get back to me. Within an hour, they told me that I needed some new parts and that they would send it to me for FREE. Now that's what I call a company that backs their product!

We live in northern Arizona and even though we have city water it will leave crusty residue on faucets and appliances. When building a new home we installed NUVOH2O. We change the filter every 6 months and have no issues with build-up and NUVOH2O does not affect the taste of the water like salt systems do.
Only issue I have with NUVO H2O is their website. They have no way to log in to access my account. I have to call.

It seems to be working. Less ring around the toilet.

Cartridge replacements come on time, and I am always given a heads up before they are shipped and charged. System works great and customer service is excellent.

I had to update a credit card for an auto-ship and the young man I spoke to was very nice and even remembered my name. That is a big deal to me since giving him my name was the first thing I did without him asking before telling him what I called for!

Both product and Customer service are great. Purchased Manor System. Water softner and taste of water exceeded all expectations.

Thanks to Zack for helping me with my situation very professional, respectful very very happy with the results today great job Zack.
Thanks
Carmelo Rivera

They system works ok. Replacing the cartridges is kind of difficult and messy . The system could have been designed better.

We are very happy with the efficiency of this product and also the great support that is as available whenever needed.

First up is all the detailed information provided to help you decide what's best for you; no fear, no magic-trick like gimmicks to scare you. It's just factual and easy to understand information. Then, the install was easy - again, detailed information provided. Finally, the follow up phone call for warranty registration and to see how things were going. We were sold on the taste of our water now and we instantly saw the benefits from how clean dishes were and shower glass. I could go on for days. We are very pleased.

I love your softener, it works great and your customer service is also great.

So easy and fast, did not have to spend all my time on the phone. Had to update my payment to continue receiving my refill and it was easy breezy.

I had a question regarding my account which was handled quickly and with a minimum of fussing about. A top notch organization all the way around with a great product. I am a satisfied customer for several years now.

We installed this System in our new Villa,
I have say it keeps all our Surfaces pretty Spotless, even our Shower Clear Glass walls, have no Water Stains. I wipe the Walls off from Excess Water, but it is Spotless. I can say for the Money one pays it is a good Product Water Softener.

Highly recommend. Love the water softener unit we purchased.

I live in an area with very hard water but I also have high blood pressure, so I was very limited to available water softener systems (that do not use salt). Nuvo system fit the bill perfectly and their customer service is wonderful!

I had a very positive experience when updating my credit card by telephone. The company represent ave was helpful and courteous, and my card was successfully updated.

We had a leak in our water softener , Nuvo sent a replacement head , but it still leaked. After some phone interaction the Nuvo folks we were able to guide me to fix the problem . The service and follow up was excellent. I would recommend Nuvo to anyone.
John Moore

Good system. Wish replacement filters were not so expensive but salt was heavy to lift and had to be replaced more often. So I am glad I changed.

My sister started me on this system because she had very sensitive skin and I have very hard water. We have been using it now for maybe 4 or 5 years and it has made a tremendous difference in my water. I can definitely tell when I am not using it because my soap does not suds much. I enjoy this system very well and it is easy to replace the cartridge myself.

We live in an area where hard water minerals severely affect our hot water heater since adding NuvoH20 to our house it has reduced the amount of times I've had to replace the elements in the hot water heater. Before Nuvo I had too replace the heating elements multiple times. I can't say enough of how Nuvo has benefited softening the water in a household

We have had our Nuevo Home System for 4 years and couldn t be happier with it. It has improved the quality of our water for drinking and bathing and has protected our fixtures and appliances from mineral buildups, thereby extending their life. It requires no maintenance save for replacing the filter every 6 months, a simple 5 minute job. I had a recent question for them for which I received a prompt, detailed and informative response. So the support is top notch as well. The System is probably the best dollar for dollar investment we ve made in our home.

Works as advertised. Pleased with product. Replacement cartridges are shipped on time.

The system works great and the filters are east. to replace.

I appreciate the way you stood behind your product. Zach was a knowledgeable and helpful contact point to resolve my issue. Good follow up.

Always pleased with the quality of my water. Extremely helpful staff.

Great service and friendly prompt customer service.

I have been using their product for a little under 4 years now. Has made all the difference in the quality of our well water.

The support person that I spoke with was very helpful and resolved the issue that I had in a couple of minutes. Thanks.

The system works incredibly well....NO bags of salt to carry...I LOVE my NUVO!!!

Mitzy was very calm and kind with my complicated concern. She promptly and politely took care of my problem. They have great customer service!

Purchased home with system already installed. Seems to be doing what it says.

A few weeks ago I spoke with Derek who help me to correct an issue with an erroneously mailed set of filters for my nuvo system. I have the home system and I received the replacement filters for themanor system. Derek got me the correct filters and neglected to include the return mailing label for the erroneously mailed cartridges. I called Zack today Friday, March 27th and he corrected that error and set it up so that I received the email that would enable me to print out the return mailing label so that I could receive a refund for the erroneously mailed cartridges. His attitude and overall courteous nature made the experience quite pleasant and the fact that I am truly enjoying my nuvo system is the greatest bonus.

Love the product- however it is not large enough to service our home.

They are great to deal with. Never any problems come up that aren't easily taken care of by customer service. Nuvo H2O is a great product that I have been using for 4 years now.

I found the customer service department to be very responsive to answering all of my questions regarding the NUVO water softener and drinking system. Not only were they quick to respond they provided me with current PDF manuals, where replacement cartridges could be purchased and related cost.
Good people to work with and I would highly recommend them!
KM
Milwaukee WI.

Alina answered all my questions and handled everything like a pro !

NuVo H2O has been an excellent answer to our hard water issues. We started using NuVo on our home. We have been very pleased. We have placed two more units in our ranch house and guest home. The price point is great. Installation is not complicated. The units performances have been excellent.

Customer service is always excellent and I can't say enough good things about my Nuvo H20 filter sustem

Excellent customer service team that is willing to assist in any way possible.

A nicely compact installation combined with great results on our hard water.
What's not to love?

The water has no more chlorine taste any longer which is nice. I'm not so sure that the system cleans the pipes as stated. I'm still seeing residue on my faucet in the guest bathroom, looks like the same type of build up as before. It doesn't seem to keep the shower heads clean as stated. Not sure maybe it takes more time. I've had the system for just a little over 6 months, time to change the filters lets see how that goes.

Mitzy provided outstanding customer and follow up! Thank you, Mitzy!

product works as it has for years. Customer service is terrible.
web site says free shipping. I guess you mean only in the USA
just got a nice $56.00 bill from UPS because it was shipped ground. if it was sent by air its only $10.00

Talked with Zack yesterday with a flurry of questions I had. He knew the answer to everyone and even when I asked the same question two and three times, he never flinched, never got angry. Great job, Zack!

Was very happy with the order program they have. Was able to set it up to have a filter sent to my house every 6 months so it was something I didnt have to remember on my own. The only reason I stopped service was that I moved into a house that did not have a nuvo system but when I upgrade it I will definitely be starting up my services again.

Always very helpful and polite when calling. I never have to wait to speak with a person.

I live in an area with hard water, and this softener works great at reducing mineral deposits and protecting my appliances. It's extremely hot here, and after five years and a few months, my unit failed due to the heat in my garage where the unit is installed. Even though the product was out of the five year warranty, Nuvo graciously replaced the unit free of charge. I highly recommend this product for its performance and for the company's excellent customer service.

After moving to Oklahoma City for the first time about a year ago, I immediately noticed how hard the city water was in comparison to my hometown in North Carolina. I quickly had the water tested, and it came in at about 15 gpg (very hard). Unfortunately, my new house had no basement or garage, so a conventional water softener was realistically out of the question. Thank goodness for the NuvoH2O system! It fit in my bedroom closet comfortably and looks attractive too. While it certainly does not nearly eliminate all the minerals from the water, there is a noticable improvement from before. Thanks Nuvo.

I bought a NuvoH2O filter system 3 years ago and it has worked great. Had a problem this year. I contacted support and was quickly given assistance and they replaced the system with absolutely no hassle. It was a pleasant experience, especially compared with other warranties I have worked with in the past.

I love my system so much! The customer service is what keeps me a fan, though. So friendly, helpful and kind. You can tell they love their job.

I Called today & unfortunately I needed to cancel my order as I was going to install the NuvoH2O in one of the rentals I have that have a well. City water officials are running water supply to our homes in the area. I spoke to Mitzy when I called & was very pleasant to me & was sorry to here I had to cancel the order by took care of me without question.

I love the convenience of this softener. Works great and so easy to use

I have used NuvoH2O since I moved into my new house in 2012. Saw the product at a home show in Houston. Love it, it is easy to put a new cartridge in every 6 months and works perfect. Would highly recommend as an excellent solution for water filtration.

They're doing great job so far and the items qiulty are good

Easy and friendly customer service. This product solved my hard water problems.

I notice the difference the next day, my coffee was better, showers, drinking water better.

Very helpful and knowledgeable customer service agents.

I have the Home system and it is great, water tastes and feels much better. I had a slight issue with a replacement filter but Nuvo has great customer support and got it taken care of.Very good company and product

I d love to learn more about your products. I have the whole house water softener cartridge because it was here when I moved in 11 years ago. I like getting them sent every 6 months. I love the water softener cartridges.

Sincerely,
Customer

NuVo Manor system working very well! Cartridge changeout straightforward. Thank you.

I love my NUVOH2O Water filtration system. I had the system installed 5 years ago. It produces great tasting drinking water right from the tap. The system also reduces the hard water deposits in my house as well as outside. Using the auto-ship service for cartridge refills saves a lot of money on the filters, reminds me to change the filters and I don't need to leave the house to get filters.

My system developed a small leak in the head. I called huvo and they told me how to take pictures of the leak. They approved the warranty and sent me the replacement in a very timely manner. Derrick was very patient and helpful.

Couldn t open unit to replace filter. Called customer service for help, was immediately informed, in a very friendly manner, how to accomplish the task.

I called to get another filter for my Nuvo and the people were super friendly over the phone and left me smiling.

I was very impressed with the level of professionalism and courtesy I experience when working with NuvoH2O. I plan to have a new system installed in my future home as well! Good stuff!

I have sensitive skin. Our system spring a leak, so we had to shut it down. I couldn't believe the difference. I told my husband to get it fix Now!!! The parts people at Nuvo H2O were very helpful and sent the parts we needed the same day and we got it the next day. My skin thanks you.
We love our system.
Lisa O. South Davis Co. Utah

I am so happy with my NuvoH2O and how it helps with this horrible hard water here New Mexico. That would be enough to recommend this product and this company but it's not all. While away from home for the month of December my heater stopped working and some pipes froze and busted so the city called me to let me know they cut off the water. When I got home the temp in my house was 28 degrees! My NuvoH2O canisters were on the floor broken in a solid block of ice. The plumber cant turn my water back on without the water system being operational so I called Nuvo! Zack was so helpful and courteous. I sent them pictures and in 2 days I had replacement parts at no charge to me. Zach has called me and emailed to keep me informed and check on the status of the system. This young man and the company works for have renewed my faith in companies that actually care about their customers and provide EXCEPTIONAL customer service! Thanks Zack and NuvoH2O!!

Contacted Cliff for a warranty issue and was immediately sent a replacement part. Excellent customer service.

Excellent customer service with timely/convenient cartridge replacement and billing. The system works well, but we've found that we need to replace every 4 months, rather than every 6 months. I suspect that this may vary based on water characteristics in different areas. Overall, we are very pleased with the system and service

I installed the cartridge incorrectly and there was a leak. The customer service was very helpful in identifying and fixing the problem. I have had the system for 4 years and have been very happy with it. I'll never go back to the salt bags.

I have Auto Ship arranged for my replacement filter with NuvoH20. Upon tracking my refill filter I noticed that my shipment stopped at the local UPS terminal and remained there for 4 days with no delivery or update. Tried getting UPS involved with not much luck so I contacted NuvoH2O and was helped by Mitzi. She was awesome! She got on the phone with UPS to get a claim rolling with them for the lost item. In the meantime Mitzi arranged to have another filter sent to me at N/C while the issue was being resolved. Once it was shipped Mitzi contacted me to notify me that it was shipped and made sure that I had the tracking number. Mitzi took a bad situation and made it a positive experience on my end. GREAT CUSTOMER SERVICE and GREAT SERVICE from NuvoH2O!

Helped with our water spots !! Love the auto delivery, no fuss !! :)