Joseph Kolly

Review of NuvoH2O

I have had my Nuvoh2o system for over eight years....

I have had my Nuvoh2o system for over eight years. I love it! No slimy water, my pipes are clean, easy maintenance and the service folks are great. When ever I have had a rare problem with my system I gave them a call and they are always polite, efficient, knowledgeable and extremely helpful. I do have one suggestion for the technical folks at Nuvoh2o. The first few years I had my system I found that after several cartridge changes the O- ring around the outside canister would become dry and crack or stick to the upper housing and lend up leaking. I would call the friendly people at Nuvo and they would send me out replacements under warranty. First it must cost the company quite a lot of money to send out all these O-rings around the country plus you have to do the extra work of re-opening the system and replacing the ring. I own a pool and I found that if I take a dab of my pool O-ring lube and run it around the o-ring upon instillation it far reduces the problem. I do that on every cartridge replacement and I have not replaced a O-ring in years. I would suggest that the Nuvo Company put a small lube sample perhaps in a small foil squeeze package in side their units for instillation with a addition to the install instructions recommending the use of O-ring lubricant. The lube is inexpensive and sold every where so Nuvo should not have to supply it after the initial instillation. Thank you for your time, your warranty is awesome! J.A. Kolly