Nothside Lexus Review

Jeffry, my service person dealt with me with grace and humor and I appreciated it very much. A great deal of work needed to be done, so it took a bit of time but that was no problem for me. Thank you.

The staff is professional and very knowledgeable in their product line; however, with my most recent visit for a recall service, I was told my vehicle would be ready for pickup by 7:30 AM. They weren't ready and I had to wait an extra 1.5 hours for the tech to finish with whatever work needed to be done. Was late for work and had to reschedule other things in the day. Expections were set but not met.

Took a little bit longer than they estimated which is always a disruption of anybody's day, but as always they did a great job and I am satisfied.

Donnie is a top notch person that uses honest customer service to ensure the client feels valued, welcomed and important! Northside Lexus is extremely lucky to have this professional on their team.

I love that I can call whenever I have a problem or a question! Great service!

This was my first pleasant experience buying a car . It was so EASY! Mr. Shotwell is a jewel of a salesperson. I love my car and the customer service experience.

Had to take my car in for recall felt like arriving at a hotel. The staff was knowledgeable and attentive for the people needs wonderful waiting along with a quiet area and private room if needed. Was handed a loaner car that's was very clean as well.

Very disappointing visit. Got there 20 min early and after 2 hour 30 mins I have Been still waiting... just for 10k service...supposed to be under an hour... what they told me... staff are not responsive... nobody knows what is going on ... no name on the status monitor... 40 mins ago I finally got the status and said car was going to car wash... just checked and still the same... what a waste of time...

The saleman was rude, short, demanding and inconsiderate. Was leaning towards Lexus but definetly not this one.

This is my second Lexus, and I adore the brand. Every touch point at the dealership is a fantastic experience, and they truly make you feel like part of the family. Impeccable service at every turn, and the new location is beautiful! Lexus for life!

Jason was avery good salemen and very caring person hecover everyting and more he took his time with ever answer that I had to asked about d car and I will refer him to any one I know that's looking for a car or suv I give him a ten .Think u very much.

2nd Lexus in 3 years with Eric and the Northside team. In and out in under 90 mins with my wife's new ride.

Northside Lexus made the car buying experience very pleasant and easy. Everyone I interacted with was professional and focused on creating a great experience.

We were pleased to experience Northside Lexus low key approach to selling cars. We told our salesperson what we wanted in a car and he was able to find the color and interior we wanted. The lack of high pressure selling and gamesmanship means that we will continue to come back to Northside again.

Always professional and mindful of my time while taling care of my car.

I only worked with the service department, and over three phone interactions, they were terrible each time. I initially called and spoke to Sarah and explained I was out of state and buying a used Lexus in Houston and I wanted to have them inspect it for me. She didn't seem very knowledgeable, seemed like she wasn't paying attention while we spoke and ended up recommending a basic inspection. I called back a day later and spoke to Carlie. I explained the same situation and the soonest appointment she told me they had was over a week out (an unusually long time for such a simple service). She recommended I just bring it in without an appointment and see if they can fit it in. I had the seller bring the car in and I spoke to Sean at that point. He told me that they can only take payment if you are physically there with the card in case the payment doesn't go through. I suggested that I pay in advance (not a difficult solution) and he wasn't sure if they could even do that. In the end, he had to talk to three people, including the service manager, and came back to tell me they don't even do inspections on used cars. When I told him that I already spoke with two people in the service department who told me they can do the inspection, he said they shouldn't have been answering questions like that. It all adds up to poor training, poor quality of staff and the entire time I got the feeling like they didn't even want my business and were constantly putting up road blocks. This strikes me as very strange because I receive excellent service at my local Lexus dealership- head and shoulders above this dealer. They need some serious customer service training and probably some staff restructuring before they can begin offering anything beyond rudimentary customer service. Ok for Hyundai maybe, but not for Lexus.

Bought my first lexus from them. Great staff and an amazing experience.

I was shopping pre-owned vehicles and Chase Fisher came highly recommended. I was incredibly indecisive and ended up purchasing a 2020 GX. Chase was very helpful, patient, and informative throughout the entire process. It took me over a month of shopping (including other dealerships) to pick just the right vehicle for me and my family. I was able to order the GX to my specifications with no additional costs or fees. Chase made sure I was taken care of the entire time and I was able to take advantage of some pretty sweet discounts.

Shane Holmstrom
First Club service he kept me advised on all the service issues and made sure i received all the credit on my long term warranty.
I always received excellent service form Jacque Bratton and this young man is doing a similar job thank you .
John Lawrence

Easy to deal with and very courteous. Typical lexus dealer pricing on parts and labor.

I was very happy with the service I received from Tim Karmout and Mark Green. They made the car buying experience a pleasure.

Our car shopping experience at Northside Lexus was very enjoyable. The whole process was very smooth and painless. The customer service was outstanding. We worked with Nick and he was amazing. He made sure we got exactly what we were looking for and negotiated the best deal for us. It was a great experience overall and we love our new vehicle!

We really enjoy dealing with the people at Northside Lexus. They have always been open and honest and have treated us well.

This was my 3rd car from Northside and it was right in line with the previous experience. Very good people and products . Thanks for all you do for us. Thanks from Brad and Marian

I was disappointed with service and overall experience in comparison to other high end dealerships in the area.

Expeditious and friendly service! Very happy with our experiences at Northside Lexus. Thank you and keep it up!

I have been coming here ever since I bought my GS350 and love the service! The service consultants are always nice and attentive! Thanks Andy Skok Great dealership. Lexus Pursuing Perfection :)

Body shop made our unfortunate circumstance and nice one. Omar and Chad really know how to treat people with care and respect. This kind of experience makes you want to always be a Lexus owner. Thanks for doing such a great job!

Nick Makrakis was great! He was professional, courteous, and customer oriented. He made us feel special and went out of his way to help us understand the car and service.
We really liked the video link so we can review it over and over because there is alot to learn.
We are excited about the great features on our new RX 350. We love our RX 350.

Juan was amazing!! I was in and out of there in less than an hour. Not one person walked by and didn't make sure that we were being helped, such a wonderful experience at Northside Lexus!! Thank you:)

Our Personal Salesman Needham is Fabolous! Service is Wonderful. I've bought several Cars!

Awesome experience! Friendly, inviting, efficient!
Most important, they did what they said they were going to do! No surprises . Salesman? Joshua Keough was excellent and Doug Gilmer walked me through the electronic signing...I was so taken back by the experience that I bought a windshield policy.
Well done!

Top-notch, professional service from beginning to end!

Their parts shop is always pleasant and fairly happy to help.

Very nice new location with many vehicles available. The staff is very helpful making the experience pleasant.

If I could give Northside Lexus 10 stars, I would! This is my 4th experience, working Cristian Craioveanu, and I highly recommend him! Professional, friendly, honest, and well-prepared are amongst some of the reasons that I will not purchase or lease a car from anyone else! Go see Cristian @ Northside if you want to be taken care of!

The service was great. But somebody needs to explain to Lexus the current grills are ugly. I don't buy Cadillacs because I don't buy ugly. Unfortunately, the same now holds true for Lexus.

Experience was good with the service department. I did not wait long at all in the waiting area while the loaner car was being prepared.

This is my third Lexus with Northside. Great customer services, won't go anywhere else.

I brought my car in after an accident. Chad Smith took care of my car exactly the way I wanted and timely! He helped me with my claim and answered all of the questions I had. I highly recommend Lexus owners to have their cars serviced at this place.

Great customer service. Thanks for making sure everything went smoothly!

Great buying experience. Extremely professional and low key... 1st class op, all the way around

The Lexus collision team is great they made my car look back to brand new so when I got rear ended I knew and trusted them to fix my car again.

Rex Bomar was so helpful the entire buying process was seamless and pressure free. Will be back to Northside Lexus for future car purchases!

Excellent service. The facility is a bit old and small now. I am looking forward to the move to their new showroom soon.

When I called them to setup a pick up for service, they said it will take 3 weeks before they are available. I also have the Cadillac from Swell, and they can do it within 3-4 business days.This is not even close from what I expect from a Lexus dealer, the vehicle I had from them is $100K.

The best purchase experience we have ever had! Everyone was very professional!

Just like the product they sell. Excellent. Best Lexus dealership in Texas. They take EXCELLENT care of me and my vehicle.

The service experience was good - I was greeted promptly and the service was completed in the time they told me. I appreciate that my car was washed and vacuumed...

Great experience with salesman David Gardner. He's not in a rush, and has an easy job since the RX 450 SUV sells itself which such a wonderful ride (sort of just kidding David!). Good handler named Brian that goes over the technology before you leave with a new car. Staff training needed in the finance group as a derogatory comment about Hispanics had my wife nearly falling out of her chair and the deal being scuppered. Otherwise, a fantastic experience in car buying.
Joe

Great firts time buyer experiencie. Very professional and helpful. I am satisfied with the outcome and would highly recommend this location.

Eric Allen was great to work with, very patience with us while we made our decision, no pressure, highly informed - overall top notch professionalism, would recommend him with no reservations if one is looking for a lexus

I have been buying the Lexus automobiles since 1991. First at Westside and then Northside - when they came into existence. The service is what keeps you coming back! Knowledgeable, friendly and courteous...always!

Terrible - No one even acknowledge me. Why would I buy here. Onto the next Lexus Dealership.

Great service and smooth processing of my loaner vehicle. Thanks for my new dashboard! Happy customer

Nice place nice people and very helpful 2nd time buying cars from them

I have to say this car buying experience was the best! The staff were over the top. Nick and Marcus made the whole thing painless!! We were in and out in about 2 hours. No haggling, no running back and forth to the mystery man behind the curtain, it was great! We discussed a price, agreed and that was that - done! I have leased several cars from different dealers in the Houston area, but Northside Lexus made the long trip from Katy to Spring well worth the drive!! High five Nick, Marcus and Tim!!!!

I really appreciate the personable service and the effort the Northside staff made to take care of our needs and requests. Lexus products are definitely top quality. I do, however, wish that we could have replaced our ES like we originally intended (no fault of Northside). We also feel quite a bit restricted with a lease. The IS 300 is great but I have discovered it to be too small.

We truly appreciate Northside.

Their old store was a little too new wave for my taste... But when Jason Yeomans started here in 2012, I think Northside Lexus really came into their own, commercially and artistically. The whole dealership has a clear, crisp look, and a new sheen of consummate professionalism that really gives the business a big boost.

Friendly, efficient and fast service. I recommend you work with Eddie or Herb in the sales department. They will make sure you are taken care of! The customer service Northside Lexus provides is unmatched! I now own two Lexus vehicles and will continue to be a loyal customer! Thank you Team Northside Lexus!

Great purchase process on a CPO. Chase Fisher is the guy you want to work with.

I was sent home after their world class inspection to drive my children around with a flat tire. They knew I had a tire sensor issue and didn't bother to check all the tires!!!! After calling back my service rep, Jonathan, was rude to me. I am getting better service at NTB right now. They have lost a customer for life. I will spread the word to everyone I know.

I scheduled A brake flush plus oil changed and was told I had the brakes flushed at 30,000 miles and did not need this service for 10,000 more mile ( 60,000 miles). I thought it was so nice of Allen to tell me since I thought it was time to get the flush. This pointed out to me Northside Lexus is there to help you and rob you . Thanks for the friendly , helpful and honest people at Northside Lexus. This is our first Lexus but it won't be our last and of course it will come from Northside Lexus.

Everything was done in a timely professional manner. Thanks!

Eric did an excellent job for us. We looked at four major competitors in the ES category and compared to the other salesmen, Eric was the best and your product was the best fit for our needs.

Great service and deal on a new fancy car. This was a terrific experience!

Josuha helped me until Steve was there to take over for my Farmers claim. When I had trouble getting a rental vehicle Steve stepped in and found me what I needed for a trip I had planned.

The work was done sooner than expected and it looks great. Except for some challenges with the rental department, everything was great and I so appreciate Steve listening to my concerns and stepping in to help me. Love dealing with your dealership. THANKS!!!

Always good customer service and very fast. Better organization at the front service desk would improve customer satisfaction. At times there seems to be one or two people working behind the counter and 5 or 6 waiting for help.

Rex Bomar is outstanding! Very happy customer! Their new location is gorgeous, go see and experience for yourselves.

It's worth the drive and the staff is very welcoming.

We had a number of concerns about our vehicle.
We also are practicing maximum quarantine.
We contacted the service center and they told us that we could come up to the Parking area and a service person would come out and speak with us out there.
Mr. Soto came out and reviewed the information that we provided. He was very respectful of us and kept his distance. Mr. Soto provided a Loaner car for us at that time.
At the time he indicated that there would be a $183 dollar charge for Diagnostic work, even though a warranty was in effect.
When we picked up the car the next day, Mr. Soto informed us that there would be no diagnostic charge. He said he was waiving that charge for us.

Thank you Mr. Soto!

I was visiting a very close friend of mine in Houston last December. I decided to buy their car off them and I drove it all the way home to Toronto, Canada. This is the best car I have ever owned. This car was originally purchased from Northside Lexus as a certified used car in 2001 and is currently 19 years old. The previous owners would even ship it to Europe half of the year. With only basic maintenance using OEM parts, this car is driving like its new! With 137,988 miles. The car has now lived in three countries and two continents! I love my 1998 Lexus ES300!

Very nice experience.
Bobby was very professional & prompt.
In 1hour I was in & out with my new car.
I will certainly return to see Bobby for my next car.

We recently purchased my new Lexus from Northside Lexus. Our salesperson, Donnie Holcomb, was very professional and knowledgeable and made our purchase a fun and pleasurable experience. When we get ready for our next Lexus, we will definitely head back to Northside.

Very pleasant experience purchasing a wonderful 2006 LS430 today. Randy Covert was super easy to deal with.

Great buying experience! The entire staff was very kind and friendly. Mr. Mark Green, my sales consultant, did an awesome job helping me find the vehicle I looking for at a price we could afford. No pressure at all. Mark made it obvious to me that he was there to help and his actions proved to me his priority was for me to be happy with the purchase (and I am). I very much appreciate that. That is what customer service is all about. Mr. Brent Penn (Financial Service Mgr) was equally kind and accommodating as we completely the paperwork. You never know what going on behind the scenes when people are making. I needed this experience. Thanks for making it as accommodating as you all did!

Mike Angelle

As has been the case for many years my experience was excellent. Staff is always very courteous, friendly, knowledgeable and especially organized. Thank you so much!

Very courteous, very efficient. Free loaner car while our's was being worked on. First-class operation.

Great Experience! Larry was awesome very professional and knowledgeable. We love our new car!

Rex was my AWESOME, SUPER Sales Rep. I initially came in to see if my son could get the car he wanted. Long story short, a few days later I decided to give my son my old 4RUNNER and Rex and I ended up doing business and I drove out with a BEAUTIFUL pre-owned Lexus GX-460. Rex was patient, so very kind, quite knowledgeable and was able to establish a level of trust with me, pretty much, right from the start. He made me feel like my business is appreciated and i felt just as important and respected as someone spending $100k on a top of the line new vehicle!! Financing was easy-breezy and I didn't feel TRAUMATIZED by all of the T/Cs involved with financing a vehicle. Dealt with Hamilton. No tricks, all treats with The Ham :-} He was so very pleasant and straight forward --presented my options clearly and concisely, answering all of my concerns.
I am beyond pleased with my purchase and dealings with the entire Northside Lexus team! I plan to do business with them again. And was quite pleased to learn that my sister-in-law had also recently purchased her NEW Lexus from another Sales Rep at the GORGEOUS Spring, TX location and equally loved her experience.
Great job!!

I have nothing but Great things to say about the Northside Lexus dealership. I mean its a Lexus dealership so you know the property is great. They have the best customer service. I went in and purchased a used truck and after i had the vehicle for a short period of time I found some unforeseen issues, I called my salesman Mark and he told me to just bring it in and they would give me a loner vehicle and they did just that. The process of purchasing a vehicle was easy and getting the loner was quick and painless. All in all I would recommend anyone to the Northside Lexus dealership. If you are looking for a used vehicle go see Mark.

Wonderful experience. David G was amazing! It was a smooth, speedy process for my new dream car. I highly recommend this dealership.

Excellent product
Feel like I got a good deal
Excellent service and attention
Just bought my fifth vehicle from Northside Lexus

This is car-buying in luxurious surroundings with a relaxed spa-like atmosphere. Chase Moch, my sales rep was not only extremely patient with my indecisiveness, he spent the entire afternoon educating me about the different Lexus features and continues service. I bought the car that brings me joy. Funny... the service waiting area is so much like sitting in the lobby of a plush modern hotel; I cant wait to go back for my 1st oil change.

We love Needham Shotwell at Northside Lexus! He is our go to for all our Lexus needs! He is the most professional and kindest salesman we have ever had the pleasure of experiencing! He has a sweet gentleness about him that just sets you at ease, and makes the car buying process pleasant! His service is exceptional and he never misses a beat! I was in and out in just a little over an hour signing and driving off in my new Lexus! Thank you, Northside and Needham!

Services performed are always great. Love that we are able to get a free rental while our car is getting major work done. I have been really lucky to where they always look into which type of warranty my service falls under and it normally applies. I did, however, had to call in and find out the status of my car even after I was told I would get a call. They must have gotten busy. Other than that, I can not complain.

Great experience in shopping for my car, Once you get here look for Chase Fisher, he is honest, very knowledgeable and wont waste your time