Nothside Lexus Review

Bought my dream car within a hour. Called Bobby Bosley and told him exactly what I wanted and he had it waiting for me when I arrived. Bought it within an hour. Easy. No wait time, Love my new car. Great service

We had a great experience with Joshua. We did the paper work remotely and final signatures at the site. Very quick and straightforward. I strongly recommend this dealership to others.

First time at Lexus for Service, after purchasing my first Lexus (CT 200h) and they made sure it will be a tough decision not to be my last. The Customer service care was Great! The emailed reports about the car was better! Giving me the first 25,000 miles of car care on them because I purchased with them, Priceless! Thanks, Northside Lexus!..... Job Well Done!

I always Get parts from this dealership the service is great and their prices are also very good

Excellent purchasing experience as first-time buyer of certified pre-owned car. John Hankins is professional and experienced in the business. He gave us good advice to select the right car based on our needs and provided excellent services from hands-on driving to paper works. Much appreciated!

We had an amazing experience buying a car with Mr. Herb Mills, probably the best one, we have had. Mr. Mills's customer service, and overall professionalism was outstanding. We will definitely be back and happily give more business to Northside and Herb.

Nick Makrakis was supberb! He was very friendly and knowledgeable of the Lexus I purchased. He made me feel comfortable and secure while being very proffesional in his expertise of the car and its features.

The sandwiches were much appreciated!

I will always return to Mr. Makrakis in the future.

Thank you Northside Lexus and to your staff. Your're the greatest!

Melva VanSchoubroek

Excellent! from the internet schedule of appointment, to the Service Attendants where you park, to the reception area attentiveness, to Jacque Bratton, who was VERY customer focused, courteous and efficient, I will definitely chose her as my Service Consultant the next time!
thanks Lexus.....

I live in Bryan/College station. When my Lexus needed a recall they drove up here and got it. They also left me with a brand new beautiful Lexus to drive while they worked on my car. They were kind and went above and beyond for me. They have my sincere thanks.

My overall experience was fine. A new set of tires was a surprise purchase during this service visit as one does not expect to spring for a new set less than a year after buying a certified used car. The car had around 37,000 miles on it when we purchased it. The tires were original equipment. If I had known they were original equipment at the time of purchase I think I would have been happy to buy a new set and make it part of the note. The $1,500 was unexpected, and one wants to plan for those kinds of expenditures.

Maybe give potential certified used purchasers the option of getting new tires at the time of purchase?

We appreciate your taking such good care of our car!

Great service as usual. No better people around for your automotive needs.

Love this dealership. They have gone over snd beyond to take care of my RX350

Very friendly staff as usual & I'm pretty sure I'll b making an important decision pretty soon, Thanks to Eric Faller!

Northside Lexus service team is fantastic, no complaints from us. Keep up the great work.

While the buying experience was very nice, the finance person they assigned me to was a bit smarmy.

Big dealership with lots of cars ....Got a good deal on a used Automobile

The best car buying experience of my life. My wife and I took approximately 2 hours of browsing makes, models and colors before choosing. Our Salesperson, Ashley Nguyen, was patient and extremely knowledgeable. Once we made up our minds, Ashley had us in our new LEXUS in under an hour!!! There was never any pressure and it felt like we were dealing with a friend/family member. I recommend anyone shopping for a LEXUS to contact Ashley and let her know what you are looking for, if she doesn't have it she'll find it. Our experience with the Finance Dept. , Caleb Vario , is best described in three adjectives - Pleasant, Professional and Fast. Lastly, I've never even considered leasing a car but once Ashley outlined their program and Caleb walked me through the numbers it was clear we needed to lease. Thanks Ashley and Caleb :)

This is now the 2nd car I have gotten from Northside Lexus and another fantastic experience. A few years ago I reached out about getting a new lease and was contacted by David Gardner. That was hands down the most stress free, no pressure, car buying experience I ever encountered. From that moment on I knew I would never deal with anyone else. So when it was time to start looking for a new lease I reached out to David and once again, no stress, no hassle, no pressure, great deal, and I was in and out quickly. Top notch!! Thank you David and Northside Lexus!!

Sales man got very rude as Soon as he learned that I am not buying car today, started with NO answer to every question. I will not go back there, nor I will advise anyone else to waste their time by going there.

Mark Green took great care of me! Understood my needs and worked within (actually under) my budget!!! I would use him again in the future! I Love my Lexus!!! <3

The customer service is always great, and all the service is done on time as promised.

Scheduled the maintenance-service and was accepted that day. Upon arrival was greeted and assisted. In an hour vehicle was completed along with being washed. As always, perfect!!! I am an automobile perfectionist and Northside Lexus is the absolute best dealership I have experienced.

The staff was very friendly so nice and if your going to bye a Lexus you need to bye a lexus definitely come to Northside Lexus so nice we went for service and so cool we needed GPS navigation and she the technology soppport literally came into the car to help us would recommend

Car salesman while trying to test drive honks at me and tells me to hurry up lol customer service was terrible

I purchased a car from Northside lexus years ago through the help of Mr. Eddie Washington. After going to so many dealers and feeling disappointed, I was so glad I found Eddie. He made the whole entire car buying process easy for us. It was such a pleasure working with Eddie that I came back the second time recently to purchase our second car. Once again he exceeded our every expectations and provided top notch customer service. Eddie really took care of us throughout the whole process. He even went above and beyond to have our car cleaned and filled up multiple times. We highly recommend Eddie if you re looking for a straight forward, knowledgeable, and compassionate car salesman.

CHASE! Best car dealer ever! Not only was he kind, but he was extremely generous in the information that he offered throughout my entire car shopping/buying experience. He was patient, experienced in the world of vehicle knowledge and even gave me a vast amount of info about different restaurants and attractions in the area, considering the fact that I just moved here. I left with a car, car knowledge about future cars that I'll be buying, an awesome experience, A NEW LEXUS, and a buddy. Good stuff!

Wonderful service. Everyone was so helpful and friendly.. Short wait for the loaner car and I was on my way. Thanks so much.

Northside Lexus is one of the best dealerships I have ever used. From the first time you step into the showroom to receiving your keys to your car, they take care of you. I will definitely be a customer for a very long time.

Very helpful staff...clean and comfortable area to wait

My salesman Rex made it easy to check out the pre owned Toyota I bought. Thanks Rex!

Rex is an incredible salesman. It was my first time buying a car and he absolutely did not take advantage of that. He was very kind and patient with all of my questions. I left Northside Lexus with all very good impressions. Thanks again.

First off, Northside Lexus is by far the best looking dealership in Houston. The architecture design and plus I went on a clear sunny day, it makes car shopping much more exciting. I call for a 2017 Lexus RX350 F-Sports that I was looking for. Eddie Washington helps me out, he took good care of me and made sure my buying experience was great. I drove off with my new car that same day. I highly recommend Northside Lexus to those who are interested in looking for their next Lexus. They are definitely a great dealer. They ll treat you well.

I took my lexus in for a state inspection. The only reason I went to the dealer was because I suspected a wiring problem with the OBO 2 connection witch I DIDN'T DARE TELL THEM! after about an hour the technician tells me he had to fail the inspection because of an oil leak in 3 different places and a broken motor mount. according to DPS this does not affect a Texas inspection pass or fail. I have owned the car about 5 years now and it has never been low on oil. So at home I checked the places he mentioned NOTHING TO BE FOUND! The estimated repair cost was about $2800 lol. If your car is not under warranty I encourage you to CONSIDER ANY OTHER OPTIONS you must ask yourself, if they are willing lie with out any care of being caught, how far they are willing to go?

I've been coming to this location since 2012 and always enjoy their world class service. I definitely love taking my Lexus knowing it is in good hands. My last visit was above expectations.

Thank you Northside Lexus!

The guys here are extremely professional and pleasant to deal with. The quality of the work is second to none and I am so so glad I made the decision to take my car to Northside Lexus Collision Center.

Very professional, very prompt, very friendly and Hector was great

Great service if your a regular, Wife car sits in the garage now that she works from home , Last time there she was disappointed

We are new customers & very satisfied with our first experience

I was there for an warranty issue for my 2005 RX 330. It is a old car and there was no money making scope there.
But they treated me like I bought 10/20 cars from them and getting high dollars servicing. A loaner car was waiting for me, service manager Aniekan Edem was waiting on me,pretending I am the only customer he has for the life. It is a completely surprising to me when i saw the service guy replaced my key battery and didn't charge me.
I believe, this dealership is the best one in customer service,I recommend all my friends and families to stop by and see what I am saying is true or false.
I fall in love with this dealership mostly for the young Service Manager Mr. Edem, Wish him a bright career.

Joshua did a fantastic job assisting us to find the car that met our needs. Caleb explained our options of purchase versus leasing and we picked the the lease option. Ana was great in showing us all the operational functions for our car, she also said that they were available in the future for any questions. Our total experience with Northside Lexus was a real pleasure. Thanks to our car team.

I purchased a used Lexus SUV recently and received 5-star customer service. They will roll out the red carpet for you. I would highly recommend working with Tyler Stephens & team at Northside Lexus.

This is my first time here and this place was amazing. I just had a wonderful experience buying a car with Danh Nguyen. He did a great job, very friendly and professional. Thank you so much Danh!

I can't say enough about my recent pre-owned buying experience with Rex and Wes! I had visited a few dealerships before that Northside Lexus was like a breath of fresh air! I wasn't exactly sure what kind of car I wanted but Rex seemed to know --- and I walked out with a pre-owned BMI, red convertible and I absolutely love driving it! I appreciate Rex's no pressure approach, reading my needs, and the great deal!

Northside was a wonderful experience! Barry Bartel and Hamilton Dawes treated me like family!! I will always buy a car from Northside!!!

Jacque Bratton has always been great as a Service Adviser! She's the best!

In for it's usual maintenance reset and mileage service. ------ The auto detail was only okay-----.
However, All Service people were friendly and helpful.
I don't know, but will Probably go back to my usual lexus dealership...

My experiences with first Westside and now Northside Lexus have been very positive regarding both sales and service. I wouldn t hesitate to recommend both the brand and the dealership.

Staff was nice. I m very disappointed that I was denied a loaner vehicle, and was directed to enterprise. They did cover the enterprise rental, but I brought my car to a Lexus dealer and I should be provided a Lexus loaner.

Update 9/28: brought my my car in for an appointment I had scheduled . I had an 8:30 appointment and on the phone the lady asked me if I would need a loaner, I replied yes. I get to Lexus and they said that no one ever put that I would need a loner. I will be returning on Monday. I do not want an enterprise vehicle. Disappointed again.

Go see Mark Green or the sales manager Tyler...my wife and I are working with them on a certified pre-owned Lexus. They are both fantastic and far from your typical car salesman .

As always, too expensive, but the people handled my needs well.

I had the best auto buying experience I ever had. The sales and finance department was fantastic! No pressure. A real professional approach to car buying. Ask for Nick Makrakis.

I really don't like how they charge so much just to give a diagnosis code

My passenger window on my Lexus was smashed in during a robbery at a local hotel while on a business trip. I brought my car to North side Lexus and they were great. They saw me soon after I arrived. They gave me a loaner so I could get back to work and had my window repaired (including tint) the next day. Plus did a great job cleaning up all the broken glass inside the car. Kyle was my service rep. He is top notch. I really appreciated the help as I was from out of town.

simple and fast. can't wait to see the 10k service.

Bobby Bosley was extremely professional and patient with me when choosing what vehicle I wanted to purchase. I changed my mind several times. Brent in Finance was also extremely professional, informative, personable, honest and easy to handle business with. I am extremely pleased with the overall experience at Northside Lexus. And I love my new Lexus UX200 sport!

I scheduled my appointment, arrived, picked up a loaner car and ran errands. I received a call when my vehicle was ready, picked it up and left. Doesn't get any easier than that.

I greatly appreciated the fast and efficient service since it was the Holidays and I had to go to the Woodlands Mall to finish my shopping!

Best delearship experience I ever had! The customer service is superb! Everyone is friendly and accommodating!

Best car buying experience ever...made an offer via email, it was accepted within a couple hours, drove to the dealership and the purchase process was under 5 minutes! From walking in to walking out with keys - 5 total minutes. They honored the deal, didn t haggle at all, and didn t push additional products at the closing table. Anthony was the sales person and he was great. If we ever buy another Lexus it will be at this dealership....FYI we drove from Austin.

WOW, super nice people. I see why they have good customer retention

Had to take my LS430 in for some very rough downshifts, bumpy suspension, and expired registration. They made a same-day appointment for me to bring it in, promptly discussed the problems I had noticed with me, completed their inspection, and waived the cost of the diagnostics. The quote for the repair was too high for me to proceed on a 13 year old car with 230k miles, but I would definitely recommend this dealership for any expert repair work.

We took our Lexus ES-300 hybrid in to Northside Lexus on 8/4/16 for the 35,000 mile service and we were very pleased with the service department rep(Augustus Soto) and the prompt and courteous service we received. We are convinced that purchasing our vehicle at Northside Lexus was a wise decision and we will probably make our next purchase there because of the quality service we have received, not to mention the excellent quality of the Lexus brand. We love our hybrid and will definitely stay with the hybrid technology. Frank Stransky

Great service done right and on time. Communication could have been better

I had very nice experience buying my 2017 Lexus SUV. I couldn't had a nicer sales person. Every thing went very smooth Thank you Mr Vancleve

Diana Arfele

They are rude! I took my Lexus in for service and the advisor said that they didnt have time to talk to us. I thought that's what appointments were for? Finally someone there got us in touch with a different advisor and they got the car in but were still rude.

Called to buy a vehicle, set up time to see and test drive vehicle, call back to find out more information and someone else tells me it was sold several days ago to an employee even though the listing is still available and I spoke to an agent

My second car to buy from Joshua and a great experience as always. As painless as buying a car can be.

Great service and extremely friendly staff. I was able to get my car service and they also did my state inspection!

Really exceptional service team. From check in to check out, they are great!

Worst customer experience. They can't close the deal. Take your business elswhere.

Talk about some con artist tried selling a $71,000 Raptor used even with a trade-in vehicle when you can order it from the factory brand new for $50,000 as well as their maintenance people do not know how to read a door to figure out what tire pressure should be in the vehicle and for those employees who work there if they do not believe a raptor is $50,000 brand new they can go to Ford's website

We just completed our third vehicle purchase from Northside and the experience was no less wonderful than the first two times. Our Salesman, Jason Yeomans, is knowledgeable and helpful, as well as being personable but still professional. The Finance team is well-prepared and expedient, so there is no additional delay in completing the transaction. The dealership is always clean and comfortable, whether you are there for 30 minutes or 4 hours. Thank you Northside!

My representative, Sean, in the service department, was very professional, courteous, and efficient. They fixed my problem which was created at another facility who does inspections and did not charge me for my visit. I have decided to take my vehicle to Northside Lexus for regular oil changes and inspections. This dealership has continually been consistent with their words from past vehicle repairs, as well as this recent incident.

Thank You,
SMF

Everyone there is so professional! Tristan, the window tint guy, is the best in town!

The service as always was excellent. Your service is always great.

Pete in the service dept is the best. He's been there for years and super helpful. I love the way they always go out of their way to help with what your car needs.

The whole team was outstanding and very through with all of the steps from start to finish. Great job! Plus, wow what a beautiful new facility.

Went to look at a vehicle there that we saw online. It had not been cleaned very well. Salesman that greeted us was friendly. However the vehicle's cleanliness did not impress us.