I gave them an extra star because they have a cappuccino machine in the lobby. Other than that, this place sucks. They charge an astronomical amount of money for routine diagnosis that a regular shop would charge 40 bucks or less for. The main problem is they never honor the warranty. Everything I've brought my car in for I've been told it wasn't a warranty repair. What's the point of a warranty then?
Most shops will take a look at the car, come to the customer and say "it's going to cost $400 to fix this and it's not covered" which allows the customer to say "no thanks" and bring the car to a normal shop with normal prices. Not North Point. They just fix the damn thing and stick you with the bill.
I will not go back. I'd rather pay and honest shop and honest price to fix it without involving warranty than have to go through this again.
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Courteous sales group,fast and reliable and would recommend to anyone looking for a vehicle ,also David the carman Mitchell is the go to guy he will do whatever he can to help you...GREAT JOB!!!!!
Adam Webber was an excellent sales rep. It was raining on the day I went to the dealership and he met me at my truck and let me park under cover. Never got a drop of rain on me. He worked with his manager to meet my needs and I get to drive home in a new truck.
Great experience using this dealership. Adam, who took good care of us, was knowledgeable and informative about anything we wanted to know. He and the rest of the McLarty team were awesome. They were very friendly and accommodating. I highly recommend.
DO NOT BUY A USED CAR FROM HERE!! Three days after I bought my car, it was in the shop for a month! Fixing a blown head gasket, raditor, wheel bearing and a bad battery. They cleared the codes before I bought the car. ALFONZO said he knew the owner and the car was in good shape! HA. Thank god my car was covered bumper to bumper from my cars warrenty. BE AWARE!! My car was a LEMON!!!
We purchased a 2019 Ford Edge ST on 11/29/19 from David Mitchell, The Car Man . What a wonderful experience! David and Norman are awesome salesmen and got us the best deal possible. They are both car people and know their stuff about every model on the lot and have owned many cars over the years like myself. If you re looking for a no-pressure car buy, head over to Mark McLarty Ford in North Little Rock, AR and ask for The Car Man!
My family and our company have been buying cars and trucks from North Point Ford for about 20 years. We have had great service every time. We love our new Explorer.
This shop is unattentive, slow, and inconsiderate. It was over a week before they could even run a quick diagnostic check on a vehicle I purchased there; I always had to call and check up rather than someone updating me. I cannot help but feel that McLarty Ford is ripping people off everytime they sell a vehicle becaue my vehicle has had so many problems and each time, I had to point out that it was under warranty after they tried to charge me. Once I am out of this lease, I will NEVER again purchase a vehicle from any Ford dealership.
Allan greeted me promptly. Assured me they would check the problem quickly, and call to inform me of solution and cost. Service was outstanding in every way. I will use this dealership for routine care or problems in the future. Five Stars.
Alan is a great representative of mark mcclarty Ford he's always prompt very well in detail knows just about everything g to your questions very responsible guy
I had the best experience purchasing my Previously Owned Mercedes Benz with McClarty! I originally just went to look , but I found a perfect ride. McClarty made my buying experience painless!!
We bought A car on Saturday it was the easiest time I have had buying a car. We went on Friday to look at cars Ray Lay helped us and I took a test drive. Ray was very nice answered all the our questions. I love that he was not a hard seller. We had looked at two other dealerships but Ray was the reason I went back to Mark Mclarty Ford. Ray was friendly and fun and made our experience fast and easy. I will definitely recommend Ray Lay to other people looking for a car. Thanks Ray your great!!! Tammy Hodkin
Jody Harris is the absolute BEST!!! Thank you so much for your help. It is obvious you genuinely care about your customers and their needs. I recommend you see Jody for your next vehicle!!!
Had a great experience and found the vehicle without any of the dealership hassles Adam was up front and was very knowledgeable about the vehicles and pretty good at bago as well I highly recommend this dealer
Amazing customer service!!! My husband and I purchased a f150 from here. Torey Burks our salesman was so awesome and was extremely helpful with everything we wanted and needed in a vehicle. If you are looking to purchase see Torey Burks!
They gave us fantastic service. We were traveling across the country and had auto trouble. The service was great. The people were so warm and friendly. I will always be part of the ford family. Thank you so much.
I can t speak for the dealership (yet), but their service department is absolutely top-notch! I ve been there a couple of times now for work to be done, ans both times my expectations have been blown out of the water. Not only have I been treated like family, but in each instance my vehicle was ready way before when I expected it to be. They also have kept me informed on what s happening every step of tue way. We all know what a hassle having a car fixed can be, but here they do everything they can to keep that hassle to a minimum.
Norman was very professional and answered my questions and a pleasure to do business with. I will highly recommend doing business with Mark McLarty Ford.
I went to get a oil change only place I get in but I have a camry they treated my liked family welcome me in have the nicest waiting area and restrooms and inspected my car completely I was so impressed and the price was low and reasonable I will be going back thanks you all at North point Ford.
DO NOT RECOMMEND! Sold my friend a vehicle and one week later the engine blew up while going down the interstate. Refused to even discuss any type of fair resolution. Instead blocked him from even being able to call the delearship. The man who bought the vehicle is a hard working single dad that had to work extra just for it to be possible to buy the vehicle, now is having to figure out how to get the engine fixed in a vehicle he s still making payments on. Super poor excuse for any type of customer service I ve ever seen.
Everyone at Ford McLarty was helpful and so nice. Went out of their way to make sure we where comfortable and we got the car I wanted. Big Thank you Jody! He came in on his day off just to help me with getting my car!!! I Love It!!! Thank you Jody and everyone at McLarty Ford.
This was my worst experience buying an automobile. Sales person, Michael Roman rushed me into deal. My fault for letting myself get into this position of being way upside down on a vehicle. Drove it 300 miles and check engine light came on. I ended up spending another 600 dollars to get catalytic converter replaced, they would not help me on it. Supposed to have checked used car before they sell, which they charge another 129 dollars for. I will never buy another vehicle from Mclarty Ford.
Excellent Service in the service department. Justin really helped me out a ton. Very polite and courteous. Everyone made the process so easy for me to get my car looked at. The woman who helped me with the rental as well (Ginger?) was extremely nice and helpful. I had never been there before yesterday and I was treated like a life-time customer. Will definitely use y'all again.
Sale went fine....but when problems, issues that you don't check for during a test drive, started they didn't want to hear about it and started in with the "bought as is". I get that, but can't we work something out to make it right? Car chargers had no power, okay, I can fix that with a new fuse. Doors will not lock, can't you discount the labor or something? I mean I've never stood there and locked and unlocked a test drive before, but will now. Too cheap to replace a fuse, and almost zero customer service. I had to cop an attitude just to get them to look at the lock issue. They could care less after they made their sale. Car salesman could barely look up from his cellphone long enough to listen to me, or my concerns. You want great customer service? See Owens Murphy, they take care of their customers.
We traded in my f250 and got a new Expedition max. Mike Roman our salesman was very helpful and made sure to explain every thing. Our finance representative, Kevin Richardson was outstanding as well. He made sure we had every need met, and went above and beyond to make sure we got the most for our money. The whole process took 2 hours from the time we came in and left with our new vehicle. There was no messing around, it was to the point, very flexible to meet our needs, and I will definitely recommend them to other people. GREAT dealership!!
Really good people to work with. Gabe Hogans was our salesman that went out of his way to help us. great guy. If your planning on a new or used ride this is the place.
Great service. John Gilbert, internet manager, listened and helped us get in the vehicle we needed. We will definitely be return customers. One of if not the best car buying experiences I have had.
Willie is the guy who took care of us. The customer service was awesome! It didnt take long to find the perfect vehicle for my family. One of the best dealership I've been too so far!
Very professional..very helpful and he gave me a very good deal on the a car.. I recommend everyone to come and see it yourself...I'm very pease and satisfied. Also very friendly too! ;))
Thanks to the team at mclarty ford. Ronnie and Charles were very easy to deal with and took their time to answer all my questions. I would recommend anyone to stop in and buy a car.
Outstanding service and professionalism! McLarty truly went the extra mile and saved my family trip. Unfortunately my 2017 F150 broke down due to a poor solenoid wiring connection (fluke mishap). This team (specific shoutouts to both Glen's in the service department) took my truck in before the shop opened, worked hard to source a replacement part, and had me fixed up and on my way within a few hours. I had my wife and two dogs with me that they openly welcomed into the showroom, and made our time as comfortable as possible. No hassle, no pressure, purely a group of awesome people doing good work for a guy in need. Not paid to do a review, just blessed and wanted to share. Thanks guys!
Go see Gabe Hogan at McLarty ford in north Little Rock! He was a great help and made the experience awesome. I would highly recommend him and the dealership!
I worked with David who was awesome- knowledgeable, courteous, answered all my questions, got me a good price on my trade-in, a pleasure to deal with. Drove 8 hours from GA to do business here, overall great experience, highly recommend
I have had nothing but issues with this place from day 1. Purchased a brand new 2015 mustang gt at the end of 2014 and the brakes were squealing really bad. Took it back and the service manager drove it and heard the noise but insisted I drive away in it and the noise would eventually go away. Ended up taking it to Crain and they fixed the issue with no problem. They even offered to take me to work and pick me up. Just had to take my car in this morning, after taking Friday and being told to bring it back Tuesday, only to call and be told that it is still in line and have not been diagnosed. Asked for a courtesy car this morning when I dropped it off after being told that it would definitely have to stay overnight, and was told that I could pay for a rental car. This is the first dealership I have ever dealt with who doesn't have courtesy cars or offer to take you where you need to go. I have the extended warranty also so you would think a rental would be covered. I will NEVER purchase another vehicle from this place. Going to Crain for other purchases
Nicole is the best. My driver flew open while I was driving, due to a faulty door latch. I was freaking out. She stayed calm, got me in & got the problem fixed. She also checked for other recalls & had them fixed ALL IN 1 DAY. She will be my point of contact in the future when my car needs repairs.
Found the solution to our problem quickly, got van back in a timely manner. Thanks to Nicole and her mechanics!! Inspiration day treatment thanks you!!
My husband called to make an appointment to fix a front end issue and some recalls with my Ford Escape. We were told to bring it in at 8:00 a.m. Saturday morning. Upon arrival, I was told that I would have to leave my Escape for at least a week (with no prior mention of leaving it, we were unprepared for this). After waiting for over 2 hours, a rental was made available to us. (It had taken about 30 minutes to get the rental secured; but the remaining time was spent attempting to print a temporary tag because the internet was down.) During this time, I was told that my Escape would not even be looked at to be diagnosed that day. (My question here was...why did I bring it in today, if you re not even going to diagnose it today?) Twelve days later, I returned to pick up my Escape. The bill ended up costing me triple what I had planned; and that s what my warranty did not cover. The longer I have my Escape back the more issues that are arising that were not present before I took it in to be worked on. There is a humming and whining in the front end where they worked on it, a rattle is now present in the rear door, and my SYNC system was not working properly (which messes up all controls and systems in my center dash). McClarty Ford offered to bring my Escape back in to attempt to fix the SYNC system; however, it would cost me $100 for my warranty deductible (even though this was not an issue and working properly before my Escape was with them for 12 days to be fixed). Luckily, my husband had the idea to try a factory reset on the SYNC system; and that seems to have fixed the issues that were present. My Escape was also given back to me with greasy handprints on both front doors (up and down the length of them), a few black/dirt spots on the ceiling (that weren t there before), and black shoe marks on the inside of the front doors. Overall, I am VERY unhappy with my experience of using Mark McClarty Ford to fix my Ford Escape. I chose to return to them for the repairs because I was a long time customer of the North Point franchise; and I thought I would be getting the same excellent service that I had always received before. However, I am very disappointed in my experience with Mark McClarty Ford; and I will not be returning.
We bought a used car, pulled out of dealership and stopped at McCain Mall and door locks did not work, then the panoramic roof did not work. They had it for over a week, now the brakes are grinding and the a.c. is not working. My son bought a car from this company the next week and the battery died three days later. Now their car is stalling out. Buyer beware! We have only had the cars for a little over a month.
UPDATE -- The vehicle / shopping experience was fantastic But...the FOLLOW-UP Service for promises made upon purchase has been poor at best for over 6-months.
We were promised a "Key Fab" for the vehicle and not only have we not been provided one, but the management has not been returning calls NOR have they been showing any incentive to help.
Seems, what once was a personal experience becomes the stereotypical "car sales" where the buyer is thrown to the curb after the purchase. Oh well, again we had a great experience -- and would have given a 5-Star review otherewise.
ORIGINAL POST -- My wife did most of the work on this vehicle hunt (i steer away from car shopping) but the overall experience was great with a very good deal on a vehicle ... two gentlemen Willie and Richard that were pleasant in the sales process, and Willie was very knowledgable in the vehicle history to help with questions. We had not bought an American car in decades but the folks at McLarty showed us great options.
I would like to thank McLarty Ford for the owner experience i received. This is the second brand new truck from the dealership. I had very little down time purchasing the vehicle. My salesman was very professional. He got me everything i ask for. Thank you Mr. Heavy you are the MAN
I had an excellent experience at North Point Ford, Landers North Little Rock. This is my second car purchase with North Point. My sales Rep. Clarence McFadden was great. He was very patient in showing me several cars to chose from before I made my final decision. I arrived at the dealership 45 minutes before it was time for him to end his day, but he took his time to explain all the car features. I would recommend North Point and Mr. McFadden to anyone interested in a car purchase.
Mark Mclarty Ford is an awesome place to go. The customer service personnel are all so friendly, professional, and helpful. I would highly recommend this place. And my car got the professional work done in a timely manner too. Allen Buck was my customer service man who makes all this happen.
I bought my mustang Jan 2018 with the help of salesman Hosea. He made sure I got the car I wanted at a good price. Every time I ve come back for maintenance I ve always been taken care of. Justin in service is very professional and accommodating. I ve used their shuttle to get home when work on my car was over 2hrs. Shuttle driver made my day with great conversation and personality! Everything here is wonderful and everyone is friendly!!!
Was just going to check out an explorer and the salesman, Hosea Dortch, was so impressive as well as the deal McLarty gave to me... I bought it! There was no pressure at all from any staff member to buy.. just good old discussions. Excellent place to buy your next vehicle!!
Easy to do business with. Bill Carter was very professional and pleasant to work with on our trade and finding us the right vehicle. Would recommend him and Mark McLarty Ford.
Bought 2 cars from Willie Chester. Best salesman they have. Whenever I can afford to trade, I ll definitely be back. I referred my grandfather here where he has now purchased a Lincoln from here.
I would absolutely give McLarty Ford 5 stars. Made the mistake of buying a new F-150 from Lander's Ford in Benton, never again! Lander's has horrible customer service and the general Manager Mark Burns blaitintaly lied about trying to contact me. Next time I will buy from McLarty Ford!
I purchased a new F150 from here last year. When I signed the papers I added a remote start to the new truck but told them I only wanted Ford parts on the truck. "No after market." After leaving the dealership I found out they took it to another place to put on the starter. When I asked them why he said we always use this place. My starter has gone out twice in a year and I have to pay for it because the warranty isn't covered by Ford. They just lied and only told me a out it after I found out for myself.
We went in after a accident that totaled my vehicle. I had no idea what I wanted or how the process would work. John gave me all the information and helped me get a great deal. The process was fast and the customer service was impeccable. I recommend Mark Mclarty Ford.....
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