Nissan City of Port Chester Reviews

I purchased a 2017 Nissan Rogue from Debbie. She is awesome! Very efficient and kept me update to date on the status of my car. I had about a half a million questions and she answered all!! I also purchased my 2008 Nissan Xterra prior with Debbie also. Excellent salesperson. Patient, knowledgeable and professional. Thank you Debbie!! Anna Santonastaso

DEBBIE IS A VERY NICE , HELPFUL, WAS VERY PLEASANT, SHES THE REASON WE KEEP GOING BACK, TO GET OUR NISSANS, AND NEXT YEAR, BECAUSE OF HER WE WILL GO BACK IN 2019 FOR 3 MORE.

Your customer service John & Thalita are always so accommodating but also very knowledgeable.

Due to my availability I was not able to schedule an appointment ahead of time but this was not an issue because the service manager, Don, serviced my car within minutes. I am always impressed with Don's commitment to serve. I always choose Nissan City because of the great service Don and the crew provides.

One of the Best Dealerships in Westchester, the Staff is excellent, excedded my expectations. Thanks JC!!

great dealership to sell used cars

i just bought a new car so i needed to sell my 13 year-old Nissan Altima. Andy gave it a quick assessment and quoted a fair price. Andy is very honest and knowledgeable about the car. i forgot my cell phone holder, EZ pass transponder and garage transponder. i called Andy, he kept them for me. i returned to the dealership to get them back.

i highly recommend this dealership to anyone who wants to sell or trade in a used car.

I never post reviews Laura Cabral has to praised for her outstanding customer services. I was walking around the lot at Port Chester Nissan I had driven up from New York City to look at one car that I had seen on their website. I get very turned off from sales associates who follow me around trying to push me into a sale. Laura came over introduce herself she was so pleasant and professional. She asked if she could help me . I told her that I was just looking she replied"if there is anything I can help you with please come ask me" . That is the approach I respect she did not follow me around .
In the end I decided to go forward with the purchase of the Altima Nissan that I had initially come up to see. Laura Cabral assisted me with the purchase from the beginning to the end. She was absolutely amazing throughout the entire process. Thank you Laura for your kindness and professionalism.
Diane Alvarado

Son just bought a Nissan Rough from Jonathan Oz. Great experience at this Nissan. Everything went really smooth, and the manager was kind enough to let us leave my son's trade in vehicle before the transaction was complete. Again, great experience, nice staff, and highly recommend.

They are the quickest auto service place I have ever been to. John at the front desk is super kind and helpful. Very mindful of the time constraints I had for my visit.

your service advisors are the best i and my wife have encountered. they are friendly and thorough. they are fair in pricing and reccomendations.

This is my third lease with Nissan and I continue to be amazed at how Debbie understands what I like and what I want.
The process is easy from start to finish and I leave the dealership happy and content to know I have been treated well with a car I can trust.
Service over the years has been terrific. Again, I am treated with knowledge and respect and my car is serviced promptly.

Our salesman, Richard Levine was quite knowledgeable, courteous and responsive and never used any uncomfortable sales tactics. From our initial visit, through our test drive, to choosing the right model and trim, to our quote for the trade in of my previous car, to the final check out, we were impressed with his professionalism.

I couldn t have asked for a better experience purchasing a car than at Nissan City. Selma Rubin. did a tremendous job helping me with making my selection, answering all my questions I had and making the entire process as easy it could be she was fantastic in got me the color I want in my Sentra for sure I will recommend Nissan City ask for Selma she very knowledgeable and great personality that combination make the process very pleasant I never had a better experience with customer service than I did with Selma.The entire Nissan City team are wonderful .Me and my entire family will absolutely return to Nissan City to purchase another vehicle again!

Don and Thalita are awesome. Outstanding customer service. Its why I continually go there when my nissan vehicle needs work. A+.

Great experience. JC made everything very easy, such a nice Guy. Ask for him.

i have say the make comfortable and convenience to my schedule,
thank u

Great experience purchasing my Altima with Debbie! She was very knowledgeable and made my car buying experience very smooth. The finance guy Dave had a great personality and walked me thru my contract quick and thorough without missing a beat. Not to mention the free oil changes for the entire time I have the car! Can u say happy, happy, happy!! Thank u again for a stress free experience!

5th nissan purchased at nissan city. debbie p. is the best, always there for help or questions. ozzy v not to bad either. actually gave the shirt off the shelf to get the deal done. lol.

The service team was very knowledgeable & accommodating. I'm happy to recommend Nissan of Port Chester to anyone for the superior service provided.
Thank you!

Excellent service in this place. Have to say that my salesperson was amazing, thank you Jc.

This place is awesome, from the minute I walked in, I felt appreciated. I was introduced to Debbie P. She made the whole buying process extremely comfortable. I highly recommend her, she knows her cars and customers.

I cannot believe this dealer got such good reviews from customers after the way I was treated. I purchased a truck from the dealer and during the initial sale period they would get back to me in matter of minutes. However after I signed the papers and drove out I found the vehicle was unsafe to drive as it would pull to the right, vibrates when driving over certain mile, the check engine light came on driving it for the first 80 miles and when I apply brakes it pulls hard to the left. After I reached home the first day I sent a detailed email to the sales rep explaining how unsafe the vehicle was. It took two days to reply and the exact reply I got was, the manager says you purchased the vehicle as is. Now I just spent approximately $23,000 and they did not service the vehicle for road ready use. I keep calling and emailing with my concerns and they did not reply. I feel that they are a rip off and only wanted my money because after the purchase I had to do a full service on the vehicle that showed that it was not serviced. If I could have given them a star lower then one they would have gotten it. They are a bunch of rip off and would never recommend this company.

The Team always takes exceptionally good care of us as loyal customers.

Everyone was truly exceptional. Especially at such a last minute as I was about to drive to a Cheerleading completion hours away. Don the service attendant and his co-workers put my worries at ease as I was so worried after I received an error on my car dashboard. Thank you to everyone who assisted during that day.

Overall the associates are great at the service department in portchester. I felt like Thalita made my appointment and repair smooth as butter and was very informative and descriptive about what is going to happen, whats covered by warranty, made availability for a rental so I wouldn't have to wait in the lobby and she had very good knowledge of car care she handed out after my repair.

Don and his service team were able to get my car fixed and running great again. They are always very friendly and helpful and do everything in their power to make getting my car repaired as easy as possible.

My dealer, Shawn is very courteous. He has never given us pressure to buy. He always respond to requests willingly. Our family like him very much. We feel we are lucky to buy a new car from him.

As a first time buyer for a SUV Selma Rubin was an amazing sales associate. From taking the Rogue on a test drive to answering all my questions and going over everything about the vehicle. She went above and beyond, I would recomend both Selma and Nissan City, in Port Chester NY to all my family and friends.

I have to say that my deal couldn't be better. Thanks Nissan City and thanks Jc for all your help.

Don and his team are excellent. I always feel welcome and valued as a customer. They keep me informed and service is always done on time or early. The Service Department is the reason we leased our current vehicle through Nissan of Port Chester.

This is an amazing car dealership. The managers and employers are very helpful. My favorite is Selma Rubin, a very sweet and professional brazilian woman. She always have a big smile and a great energy. Thank you so much for all your effort! You are awesome

HAVING BEEN A SERVICE CUSTOMER FOR SEVERAL YEARS AND FINDING THEM TOTALLY PROFESSIONAL.. I PURCHASED ANOTHER ROGUE RECENTLY AND CAN ONLY SAW HOW SATISFIED I WAS WITH THE WHOLE PROCESS THE SALES FORCE ANSWERED EVERY QUESTION MY WIFE AND I HAD....THEY LED US TO A GREAT CAR ... I FOUND THEM EASY TO DEAL WITH AND COMPLETELY PROFESSIONAL..THERE WAS NO LAST MINUTE HASSLES...A DEALER ONE CAN TRUST

An exceptional place to go buy a car. Staff is excellent especially Selma Rubin. Where to visit.

Very good attention from the mechanical man who attended me.

My appt was taken right away, accommodated my service appt change . I waited less than 1/2 hr for my service to complete. The service manager was friendly and accommodating. He made me feel comfortable and was not pushy with my service needs. I have never had this kind of experience in my car ownership years. For this, i will consider purchasing another Nissan if my present one ever dies. Thank you

I read the reviews (Pretty sure some are fake, but others were legit, so it was good enough for me) and so I decided to go here to get my car serviced.

When I came into the office, I saw the front desk lady talking (Thalita), so in my head, from past experiences, I'm saying to myself "Here we go again, with me having to wait until her side conversation is done". However, as soon as I came in she greeted me and tendered to me.

She was very friendly and informative and didn't try to squeeze extra money out of me, as others have noted about this business. I then sat in the back, drank coffee and waited for my car. About an hour later, my car was ready. It came out the same way it came in (I've read stories of mysterious dents appearing after servicing at other dealers).

I'll definitely continue doing business here and if I could return my car and purchase it here instead, I would. I'll definitely be buying my Platinum Maxima from here, when I'm ready to buy it.

I'd definitely recommend this place. I'll happily give them my hard earned money. At least they respect the customer (and their hard earned money).

Sorry have not been there since picking up my crossover.
Selma is a fabulous salesperson!!!

Updating my review, after receiving a phone call from the Owner and offered me customer service, I reconsidered my review. Ozzy the owner knows what customer service is about and apologized for the inconvenience. I will give them a shot next time around. I appreciate the call and the follow up after my experience with their sales consultant.

I went in on a Sunday Morning and spoke with john morales. I told him what I wanted on the appraisal of my trade in. He came back and told me well your cars not worth that much. I told him wel that s not what I wanted. I want this amount. He stated that amount was ridiculous and that in life we never get what we want . As soon as he said that I got up. In this business you never want to be rude because there are so many other dealerships in the area that will give us what we want.

I purchased my 2017.5 Nissan Rogue from Different dealer with no hassle. Gave me exactly what I wanted on my trade in value. means that if you work for what you want, You will get what you want .

Great help. More affordable than most places I have gotten car maintenance done. Finished extremely fast and always answered even when I had a problem.

So I recently purchased a vehicle from Nissian City and there were some issues with the vehicle. The transaction didnt go as smoothly as I anticipated. There were some issues with the vehicle and some repairs needed to be made so they covered half the bill and I covered the other half. I am happy the Owner followed up and made sure everything was ok. I just wished the staff was a bit more trained on how to resolve issues. Thank you.

Amazing experience for buying a car . We have purchased 2 cars in the last 3 years from them : the entire staff was commendable . From the manager to the finance manager to our salesman Dave . I highly recommend them to my family and try to send business their way any chance I get .

Don and the whole service department always goes above and beyond.

Overall, great service. I have only ever gone with an appointment, but am always out in less than an hour. I had one issue, which was mostly do to a communication issue and it was resolved promptly.

Don & Thalia are great...they knew I had a situation that required immediate assistance and were able to work with me. Always a pleasure knowing they treat me like family.

I was able to bring in my car in on short notice. Received diagnostic feedback within the hour thereafter. Warranty issue for rear shocks was honored. A part had to be ordered overnight but was given a ride to and from work on both days. Overall professional and timely follow-up via text and phone. Very friendly service.

I purchased a 2011 Toyota RAV4 from Nissan City and I had a very smooth and stress free experience. I was in an unfortunate situation where I was in an accident that totaled my car and I was looking to purchase essentially the same one. While shopping around at other dealerships the car salesmen would try and sway me to other makes and models and weren't listening to my needs. When I saw the listing for the car I wanted- the older model RAV at Nissan City I immediately inquired and was met with a friendly rep named Shawn. When I came in to test drive the car I had a pleasant experience- no pushing or trying to talk me down or around from what I was looking to get. Shawn was able to work within my budget and got me the car I came to look at. He was very accommodating and was able to answer all my questions and wasn't just trying to make a quick sale. I drove away appreciating the service I got and felt confident in my purchase. If you are looking for a great sales consultant and someone to help you find what you are looking for I highly recommend Shawn Hutton.

I went to Nissan service in Port Chester because the warning light said to put air in tire. I did that 10 days ago, but it came back on. The mechanic found a screw in my tire, removed it, and now all is well. Always great service at Nissan Port Chester.

Great staff, excellent service and hassle-free environment. Don Noll, Thalita, and John were truly exceptional. I will recommend Nissan City Service to all my friends and family.

They worked at fitting me in even though I didn t have an appointment. They were able to service my car and fix the noise I was hearing. Very accommodating! Thank you!

Debbie Paciarello is the greatest. Just purchased my 12th car from her. Would never go anywhere else!!!!

I could not be more pleased with the service at Nissan City. John Brown, the Service Coordinator is a complete gentleman; knowledgeable, and most willing to help.

Jc was the best! Excellent service and very polite!

I would never recommend Nissan City to anyone! I walked ready to purchase a car! How many times you does anyone get a customer ready to purchase something ? Barley, usually it's to just browse and see what's peeks their interest. The finance manager, David Stalvey is by the far worst individual ever. From the every beginning he didn't want to help me! "He was too busy" and greet and approach was the worst experience! If he doesn't care about customers why does he even work their? And Right off the back said I was denied being Stereotype! I took my business else where and got the car I wanted! David Stalvey, your customer experience is beyond poor. WORST EXPERIENCE

My wife and I would like to thank Sales Consultant Luis Velez and the team at Nissan City of Port Chester. We don t often feel comfortable with sales people, but Luis and the team at Nissan City were upfront and professional. Thank you for making the car buying process an easy safe experience. You are true gentleman.

Selma Rubin was an excellent sales assiciate.She was honest and attentive regarding our needs for a new truck. She followed up promptly with any questions or concerns we had and truly got us the best deal we could find with our lease. We would definitely recommend Nissan City to friends & family. We will be a returning customer for sure.

I brought a car from Nissan City awhile ago I was overall impressed with the quality and level from Nissan team especially Debbie the whole team at Nissan City is very nice and polite my daughter was looking to buy a car so I told her to go to Nissan City and talk to Debbie and she did we went yesterday looking for a car and Debbie was wonderful my daughter told her what she was looking for and Debbie matched her up good with a car she made the process of the purchase of the my daughter car very smooth she really does her job well very patience she knows her stuff my daughter walked out of Nissan City a happy lady I will be doing business with Nissan City again thank you Dave the finance man for all your help as well if you looking to buy a car Nissan City is the place to go and Debbie is the one to talk with she is very knowledgeable. Thank You Nissan City

Nissan City is the perfect place to buy your next New or used car. From sales, to finance, to service, everyone makes you feel like family. I highly recommend Nissan of Port Chester, you will not be disappointed.

Excellent service. I recommend if you want to buy a car to go here. Very nice and honest people. They were very helpful and patient and made things safe due to what s going on right now. Car runs great and I m very happy with their service. You want to buy a car go to Nissan Port Chester.

They have a great staff and they offer a great and fast service. I ve been going there for over a year now and I have nothing to complain about.

The best dealer in Westhester County, special the service people an Boston Post Rd. in Port Chester.

John and Thalita were wonderful, like always. Thank you to my technicians that took care of the service for me.

This was our third time leasing with Nissan City of Port Chester, and we couldn't be happier! Everyone who works at this location are professional, personable and above all helpful. Debbie is the greatest!

We have been a customer of Nissan City for the last 20 years and the 2020 Rogue is our sixth Nissan. Debbie Paciarello and Don Noll make a great team.

Friendly and courteous staff helps to make sure that everything is done to make all work is done.

fantastic service, my family doesn t speak spanish and my salesperson Jc explained everything to them so everybody could be involved. Amazing!

Came into the service depart with an issue with my moonroof, they noticed that it was a problem with the model and year of the car and didn't charge me to chrck it, an issue that they have seen time and time again.

Best car dealership in Westchester! Jc helped us out and was always very polite.

Nissan City of Port Chester has mastered the art of great customer service. Which s the reason why I dont go to my local Nissan service center I travel out of my way to have my car serviced in Port Chester.

Staff was very friendly, courteous, ad professional. Took care of me instantly and even had contacted me as a follow up to make sure I was satisfied. I have been going to another Nissan dealership for about 8 years I now will make sure I come here.

In and out so quickly I hardly knew I was there. Pleasant and quick greeting and efficient check-out. Couldn't ask for more.

John was very respectful and knowledgeable, great to deal with.

Great experience at Nissan City! Selma and Ozzie are first class!

Nissan service department went above and beyond as usual when it comes to servicing my car. The manager was even nice enough to pick me up at the train station after work and bring me to the service station. John Brown was also very nice and spent time to explain the work that was done. I have been using Nissan for many years and will continue to use Nissan.

Excellent service!! Luis Velez was so helpful and polite. I was treated like family.

Selma was wonderful. I mention what I was looking for and I did not have the time to sit with her due to my work schedule. Since this is the 4th car I got there. I asked her to email me the information. She was prompt and very efficient and by Monday I drove out with my new murano. Nissan service department is terrific and efficient.

Since 2007, I have leased 3 vehicles with Debbie Paciarello! She has been every time AWESOME & PROFESSIONAL!! Debbie always kept me updated on my vehicles and if I ever needed anything she was always there. I leased a 2008 Nissan Pathfinder, 2010 Pathfinder & 2013 Armada!! All my vehicles I leased through Debbie at Port Chester NY Nissan! I have also referred family and friends and they all had a wonderful experience with Debbie !! She s always been very helpful, professional and has an awesome positive attitude!!

the service manager Don was very professional,knowledgeable and helpful person!
Thank you,
Ilya

When in to refinance and left with a brand new car!