In and out quickly. Great friends fast service!! Thought I needed breaks, they were honest in telling me I have until next oops change before I need to do them. Very honest and always looking out for their customers!
This was the smoothest sale I have ever had. This dealership came through with all promises. Very professional and up front with costs. Every member of the sales team was friendly, patient and had customer service as a first priority. Very safe in this covid atmosphere!
I couldn t have asked for a better experience purchasing a car than at Nissan City. DEBBIE P. did a tremendous job helping me with making my selection, answering any questions I had and making the entire process as easy it could be. I never had a better experience with customer service than I did with DEBBIE. The entire Nissan City team from Jessyka to the manager Steve were incredibly gracious and welcoming, I will absolutely return to Nissan City to purchase another vehicle again!
I loved it here the VERY first time I went. Everyone was very friendly and the atmosphere was very nice. I even purchased the Auto Armor to go with my car just in case there was any food or drink spillage in my car.(They get the stains out for you, if not they replace the upholstery.) Needless to say I was ecstatic to be buying my first vehicle. Well that didn't last long. When the time came for me to file a claim with the Auto Armor people they had absolutely NO RECORD of me in their system. When I called Nissan City I informed the receptionist of my problem. Not only was she not helpful, she was a complete ignoramus. I asked to receive a copy of my contract with them and she insisted there was no way she could help me and I would have to wait for a manager or the salesman who sold me the car. So I asked her if I could speak to either of them which of course the answer was no because neither were there. She then transferred me over to the finance department because she could no longer deal with me asking so many questions. After speaking with the finance guy for a record breaking two mins he managed to argue and raise his voice at me in that short amount of time. Needless to say THEY ARE UNPROFESSIONAL, RUDE, UNORGANIZED, CHEATS, AND EXTREMELY UNHELPFUL!!!!!!!!!!!!!!!!!!!!!!!
Debbie is very dependable honest and courteous. She went out of her way to help me and make this car buying experience a memorable one. She gets a five star rating from me.
They were awesome to work with me without an appointment! Even though my car didn t cooperate the first day the next day I was able to just bring it there when it was showing the problem and a mechanic was quick to help me!
I had a very good experience here. I have to thank Jc for all his great services.
No issues here, Thanks to Don and the staff for their friendly services. Keep up the good work guy's and gals!!!
Excellent customer service, multi-point check up, and even inquired about the health of my family. Completed all work within 1hr which allowed me to make a very important meeting on time.
Great customer service. I waited few minutes to be helped. Friendly, nice and diligent stuff.
The service center in Port Chester has been providing me with excellent car service on my 2012 Nissan Maxima for 5 years now. The entire crew there does an amazing job and I accredit their good work for keeping my car in great shape. John at the front desk provides me with great car maintenance recommendations and he explains any work being done on my car extremely well. He also explains all costs very well. His partner in crime Don is also a very nice guy. The mechanics at this shop are also extremely talented and very hardworking. This service center deserves tons of recognition and I am very happy to have them as my go-to place to get my car serviced with people who I trust!!
Good communication, not happy they raised price on a car I was seriously going to buy by $1500. Oh, well guess this wasn't the one. Then I find out the car has 2 accidents on CarFax. I don't think this warrants a $1500 price increase.
This is the second Altima I have leased from Nissan City of Port Chester and Dave Oaks. I like dealing with Dave. He worked well with me through the whole process. I recommend him to anyone I know in the market for a new car.
I have purchased a few cars from Debbie at Nissan City. She is awesome. Always friendly and able to get me what I need.. Go see Debbie!!
Debbie Paciarello is an exceptional sales consultant, she provides my entire family with great customer service! My family has been buying cars from her since 2005!!
I had the best experience at Nissan City! I highly recommend Misael, he was able to help me find a vehicle for my family, he was very efficient and I highly recommend him if you are in need of a new vehicle, great deal and if your looking for someone who is truly trying to help you find something that meets your needs and expectations.
Best service department ever! Don and John are wonderful very helpful and willing to go the extra 9 yards for whatever you need. Wonderful experience!
John and his crew are extremely professional and a pleasure to deal with.
Thalita is always great and accommodating to my schedule a true professional!
i like that I received text messages on updates for my car. They checked everything I asked and it was done in a timely fashion. Thank you.
Went to this location after being robbed for 3 years on a leased Altima by Teddy Nissan. Went back to Teddy Nissan to refinance my car after the lease was up, since at the time I couldn t afford to get a new car, only to be lied to straight to my face that I wasn t eligible for a finance on my leased Altima but surprisingly was eligible for a NEW leased Sentra . And according to the finance guy, Nissan was NOT going to deal with me financing the car, since I had been late on several payments. I was NOT gonna go from a Altima to a Sentra, and I didn t care if it was brand new off the assembly line with 0 miles on it. BTW...I ONLY went to Teddy Nissan to refinance (since this was my first lease) I was under the impression that I HAD to refinance my car at the same dealership that I originally got my leased car from. You know how the saying goes You never stop learning . Anyway...I phone s Nissan city 2 weeks after my last visit to Teddy Nissan and spoke to Shawn Hutton, and he seemed to really want to help me, so I made an appointment that same day, and when I went there, nothing short of the best help and effort to help me in my situation. This is when I realized I had been lied to by the folks over at Teddy Nissan, in which I wasn t surprised. After waiting a little while for processing, I was floored when I was told NISSAN was going to going to still deal with me. The only thing I didn t agree with was the warranty I had to put on my car at the time of financing it, but I DID have a lot of miles on my car, for a 36 month lease. Long story short.....if you want to get a Nissan....I suggest you go to Nissan City....if you want to be lied to, then go ANYWHERE else, and YES....that includes New Rochelle Nissan as well.
Outstanding in every way. Great team; Debbie is the best and most trustworthy sales person I have met in over 40 years of buying cars.
Great service in Nissan City thanks Jc for your help
Brought it my Altima and received excellent maintenance service in lightning quick time.
I called to make an appointment to bring my Sentra in and the first spot available was May 30. I spoke to Don and he accommodated my request to bring the car the same day I called without waiting until May 30. They are an amazing team there at Port Chester! I would buy another Nissan just to be assisted by them. Their care and professionalism is outstanding!
I recently purchased a used pick up truck from Nissan City. David Oaks was my salesman and I have to say that he did a great job from beginning to end. He was fair and straightforward without playing any games. The transaction was smooth and I felt I got a reasonable amount for my trade in. I love my pick up! Thanks Nissan City and David.
Debbie is the best saleswoman at Nissan City of Portchester. She takes her time, she is honest, and an absolute pleasure to do business with. I am approaching the last couple of months until my lease is up, and Debbie already made it her point to call me over a month and a half ago to see if and what I am interested in. Bottom line Debbie will not let you down. She will go above and beyond to get you the best deal possible. You won t be disappointed and you will leave the dealership in the car of your dreams :) I wish I could give her 10 stars and ; thumbs up!!!
Port Chested 225 Boston Post Rd used to be a destination for the regular car service for me. Everything was always fine never had any issues. However, now I understand that the only reason I had no issues with them before is because it was just a regular service. If you face an issue, go somewhere else. The most unprofessional service advisor I have ever dealt with. Super rude and aggressive.
Update: to be fair posting an update - spoke to Ozzie Vazquez
Co-Owner/GM and he called me back later advising that he had a conversation with Don who mistreated me as a customer. He apologized for his employee's behavior and offered an assistance if i need it. Thank you. Unfortunately damage that was done by Don is bad enough for me to make a decision not to deal with this service anymore.
I purchased a few cars from DEBBIE at Nissan City. WOW she is great. Always willing to work to find the best for her client. Go see DEBBIE at Nissan City NOW! You won't be able to go to any other salesperson again. She is the BEST there is!!!
I lease my cars at Nissan in Port CHESTER and have been dealing with Debbie P. Since the beginning. She knows the product and is awesome to deal with. Always so helpful.
GREAT customer service. no long line like I experienced at New Rochelle. Took me in at my stated appt. time, let me know how long it would take and was on the money-very personalized
As always the service department gets 5 stars from me. I have a few friends who said they have a great service department. I been a customer of Nissan City for more that 15 years & they have been great. Always happy when I leave there.
I had my oil changed. The people there are always welcoming and finish the job in a timely manor.
Thalita, John and Don are the best!!! They always go above and beyond to keep appointments on time and complete quickly
Thank u all
Went in for an oil change
The staff was friendly and very respectful with the treatment of myself as well as my car during this time of the virus.
Excellent deals and services. Thank you Jc for everything.
Although, I was a walk in I was treated very well. I am very satisfied with everything and I will definitely come back. The difference between Port Chester and New Rochelle is night and day. I will never go back to New Rochelle!
I appreciate working with John Brown from the service department. However, I had my transmission replaced 2 years ago. And other replacement done because my check engine light kept coming on. I stopped by again to see what the problem was and I was informed I might have to replace my transmission again. The code that came on was a transmission code. I just paid an arm and leg to have my transmission replace less than 2 years ago. I like working with John Brown. He treats me with decorum; however, I am beginning to dislike Nissan as a car. FYI car has 145,000 miles on it as of today
When it comes to service Don who in service manager is very helpful cares about your appointment , Explains how long repair will take, Good manager Roy is a Excellent tech who worked on my car, Staff is very polite and waiting area is very clean
Always a pleasure to come in love the friendly staff will always come back even when I moved
Fantastic customer service. This site is an hour away from my home but well worth it.
Great service, if you want to get the best deal ask for Jc, he explained everything with details and was always following up with us, made all the process fast and easy. Thanks for everything we are loving our car.
The salesman and the service department are wonderful! The sales member Selma and the financial department were really great!! Thank you.
Thalita, our service advisor in Port Chester was great and we were definitely very welcomed. The oil change and multi-check points were done very quickly and for free. We appreciated the gesture and come back again next time.
I love Nissan City of Port Chester! They are ALL amazing, caring, knowledgeable and courteous! The only professional team I want working on my Nissan! Bravo Nissan!!!!!!!!!!!!
The first review with a lot of dissatisfaction. Highly recommends the better dealer. A painful experience for last 2 month, brought a 2014 Rouge as a Certified car in October. Service team checklist & technical evaluation for the certified car just a document nothing with actual. Within a month car was towed due to battery failure and this month sensor failure occurred with lot noise inside the car. Family with this car would be a huge risk, unable to predict upcoming failure and overpaid and dissatisfied with this purchase. Appreciated the Service team quick response but it's only a temporary fix, facing lot of issue with post services. Services are unable to rate and recommend for any one.
Outstanding service overall, highly recommended. Thalita was very courteous and provided excellent communication. I had a bumper protector installed on my 2016 Altima and my car was ready in less than 2 hours. The protector looks great as well. And the courtesy rides to/from my home and the Service Dept. were much appreciated. Many thanks!
They kept me posted with my service progress and made it very simple and quick.
My appointment is great and fast. Don, john and talitha are best people to be dealing with
Great service very professional and nicely and very helpful
Couldn't ask for a better experience leasing a car. Debbie was my salesperson and she was exceptional in every aspect of getting me into my new car. Count me as another satisfied customer for Nissan City!
David Oaks leased me a Maxima and I absolutely love the car. Great service from someone who really cares. #topnotch
Hi,I went there to fix my heating system. They toll me its already fixed .right now I have same problem no heat .The beginning heat was coming for few seconds after that cold air is coming. I spoke to somebody regarding this issue they toll you have to wait for it.I was waiting for 2 weeks after that . yesterday was to cold i turn on the heat samething i was freezing inside the car.i am completely is not satisfied.
Excellent customer service. Don is outstanding. Makes every effort to be responsive to customer needs. Wait is short, charges are reasonable. I bought this Rogue because of the excellent service provided by Don on the first Rogue.
Wil Brewer
Excellent service!! Came in Misael attended me. He was not pushy but rather informative. Came back the next to pick up my new car!! The warranty offered was great and did I mention free oil changes? Many other perks too. High recommended and ask for Misael. He will not disappoint!
It was great, and they explained what I need to do next related to the car maintenance. Thank you so much for a great service.
This dealership is the shadiest dealership I have ever had to work with. I used to work for nissan before and from my experience this dealership is pretty bad, I was doing the deal over the phone because i am in the military and they are roughly 300 miles away from my location, they made me put a $1000 deposit just for them to try and get an approval from the banks and only gave me 72 hours to make a decision or they keep my deposit. after i gave them my deposit then i gave them my info and my wife's info to run our credit to see what kind of APR we can get approved for. But since I bank with USAA I also tried to get a pre-approval with them. towards the end they counter offered a lower rate from nmac to beat the APR i got from USAA, so I told my salesman Jonathan on tuesday that i would go with their financing instead since it is lower. I told them from the very beginning that my wife is due in 2-3 weeks and that I would have to use a power of attorney since my wife is not allowed to travel anymore. They told me that I would either have to take my wife on a 5 hour drive to their dealership or just take my wife of the deal, I told them that taking my wife off the deal is not an option because she needs to be on the registration of the vehicle in case i get deployed(which I am in 3 months) so she have rights to do what needs to be done while I am away. They came up with a solution to overnight a contract and have it notarized so she can still be on the registration, but they waited 2 DAYS!!! before they sent out the paperwork and now it didn't make it to me on time to get it notarized. and now my plan on picking up the vehicle on sunday is out the window. the options they gave me was 1. refund the deposit 2. take her off the loan so i can still pick up the vehicle on sunday 3. reschedule a different pick up date. the problem with all these options is all of them doesn't help me with my situation at all. I gave them a commitment by giving me and my wife's information to run our credit and a $1000 deposit. so I came up with another solution, I told them that I would sign the contract thought them under just me as a back up financing but i would give them a check through USAA for the loan and they said no because they would have to wait 3 days for the USAA check to clear. Basically this dealership was the worst experienced I have ever had and this is coming from someone that used to sell nissan for a living.
We drove up here from the middle of Long Island (which has more than 10 Nissan dealerships of its own) because they were the only ones who had the new longer-distance Leaf. Was probably the nicest experience I've ever had at a car dealership, and certainly nicer than the delaerships on LI I've dealt with for my other Nissans. I expect I'll come here for my next car even if they aren't the only ones who have the model we want!
They got the job done quickly, but thoroughly. Service advisors always so very pleasant and helpful.
Don was so kind and helpful! We will definitely come back to this Nissan service center in the future!
Great dealer very clean used cars about 5% high on price very reliable dealer
I ve been dealing with Don at Nissan Service for years and I m very happy with their service and very happy with Nissan.
JC not only promptly served exactly what I was looking for, but he was efficient ... and successful! Got my dream car in just minutes! Go to Nissan City and ASK FOR JC!
The buying experience at Nissan city, especially, the courteousness and professionalism exhibited by Luis, was excellent. I called from the dealer at New Rochelle with whom I had a horrible experience. In 30 minutes I got my 2015 Rogue with not much haggling. I picked up the car next day. Thanks Luis.
Great and dedicated personel. Professionalism at its best.
Had an amazing experience in this place thanks to Jc.
John was very friendly, accommodating and helpful in getting my car fixed quickly.
Absolutely love this service department they are amazing!
I was working with a sales representative named Richard regarding a 2017 4 runner i send him all the info he needs and i did a credit app but he never get back to me never i called him he ignored i texted him he ignored, the problem is that i made it clear to him that i need a new car ASAP but he just ignored me maybe he was working with another customer with better credit
Unprofessional i don't recommend at all.
Debbie is the greatest, professional as well as friendly, she truly makes the car buying/leasing experience enjoyable not dreadful. Impeccable customer service ; Debbie is number 1!
Car needed some repairs which we were holding off due to pandemic. All issues were handled as well as oil change. Just love these guys!
It was great experience and can't wait for the oil change with my other Nissan next Wednesday.
David was easy to work with and knowledgeable about the car. Everything went very smoothly.
Accepted my lease return no questions asked, friendly staff, great service.
Jc helped me a lot. Thank you for giving me the best deal on a car.
I had a great experience. Luis Velez helped me understand everything and gave me all the options available. He was awesome!!
I didn t have an appt when I brought my car on a Saturday and They were able to fit me right in and I was out in 1 hour. John was very professional and courteous.
During these trying times with COVID Don and John were very professional. Safety was not a concern. I dropped my car off and when it was done they notified me.
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