Jared

Review of Nissan City of Port Chester

I'm not the kind of person to ever complain or wri...

I'm not the kind of person to ever complain or write reviews. I also come from an auto repair background. My Father has worked in the auto repair business for 40 years.

My experience at this dealership was nothing but horrible. I recently went to purchase a new pickup truck and thought that this would be an easy process. I have excellent credit and live close to the dealership. This was also my first truck purchase. So, I'm new at the whole process. I decided to use a Credit Union to finance the loan for the this truck. I did this because I have friends that work at the Credit Union and I wanted to give them the business. They also gave me a great rate. This turned out to one step in a ton of problems. Getting the paperwork done turned into a non-stop back and forth mess. It was non-stop with phone calls and emails. My Wife bought a brand new car at Curry Chevy a few years back and had no problems getting the loan secured. It was with the same Credit Union and the same people. Once all the paperwork had been done here comes the next set of problems. The truck that I wanted to buy came from another dealership which is fine. My Wife's new car also arrived from another dealership. So, here comes the best part of my experience. I went to pickup the truck and finish the purchase. I also had a check to pay for it. Upon arrival I noticed that the truck's front bumper was a different color then the rest of the truck. This truck's bumper obviously had been damaged at some point. The bumper's color was two shades different. Upon closer inspection you could tell that this bumper had been repainted. It had rubbing compound on it, some overspray and was a few inches off from front head lights. This is considered acceptable at this dealership. The dealership could care less and just wanted to argue with you. They just insisted that this truck was "new" and nothing else was wrong. I was told by the manager that "this is what happens when you get a truck sent from another dealership its beyond our control". Is it too much to ask that you inspect what you sell? Another great line was "who cares you got a new bumper didn't you?". Yea, I got a new bumper alright and who ever painted it didn't care to see that they painted it wrong. If this was pre-owned truck that would be one thing. To sell me a "brand new" truck that had been damaged is a lousy way to do business. Had they taken something off the price, tried to work something out or even cared maybe we could have worked something out. It was like talking to a wall. If my Father's body shop painted a car like this then the customer would have came back and wanted it re-painted. I can't say enough of how much aggravation and a waste of time this place is. I guess they don't care if a $32,000 sale goes out the door. I'm taking my money and business some where else. It doesn't take much to have at least decent customer service. The Credit Union is also happy to not have to bother with this place.