4 years ago
It's a great store, but you need to be patient whe...
It's a great store, but you need to be patient when wanting to try shoes. It's not unusual to wait 10-15 minutes for a size to arrive, if it arrives and you don't have to ask again.
I always shop for shoes here, but I have been put off it in the last year. I am all for employees having a nice time at work, especially since these guys are on their feet all day, but to listen to a group moan out customers, or how they can't wait to get off, can be a little off-putting.
Recently I went in to get a new pair of shoes, I a couple of different pairs to try and asked for the sizd I knew I needed. One pair arrived after about 5 minutes, but when the other arrived another 5 minutes after that, it was not the size I asked for. Having waited for over 10 minutes already this is inconvenient, but this kind of mistake happens, but when I asked to have the size changed because it was the wrong one, the employee, who had otherwise been very friendly, got annoyed with me and told me how inconvenient I was being. When I finally got the correct size, I didn't find the pair comfortable so I decided to buy another pair I had already tried. Again the employee was very rude because he had gone through so much trouble getting me the right size.
I am really disappointed with he service and I am seriously considering not coming back.