New Balance DFW Reviews

Staff was super helpful, helped me pick the perfect shoe

Great service. No rush to get the best fit. I was very pleased.

They have shoes that fit my high arch, wide feet. Plus Made in USA.

Planned on getting new shoes, however the associate did not even bother asking if we needed any help even after I kept on repeatedly looking at the same pair. Not a single word. I like new balance, however terrible customer service just ruined it. Rather stick to Asics.

Friendly staff and they had the shoes I wanted in wide :)

Brian was super helpful! Go for the custom insoles.

My brother wears wide sizes and they are always so difficult to find. Most stores carry just one or two shoe styles in wide sizes. However, this location had a large variety of styles in wide sizes. The sales associates were awesome to work with and we will definitely be returning for future shoe purchases. Thank you for the amazing customer service!

Excellent service Brian was very knowledgeable and extremely personable Highly recommend the store

Ordered the shoes I wanted one day with assurance the shoes would be there two days later. Arrive at store and there was a problem with delivery. I had a run two days later and really needed the shoes and also was upset that I had now made two trips. Brian, who fitted me, took charge and actually brought the shoes essentially to my home the next day. That's true customer service. Thank you Brian and thank you New Balance for having folks like Brian to serve us. I will definitely be back to shop at the Dallas NB store.

Brian helped my husband and was awesome!!!
We had been searching for months and he had him fitted with the right size and style in a matter of minutes! We have found our store

This location is low on numerous male products. I did not receive the same service as other customers inside the store. I wasn't greeted nor assisted until I approached an employee.

Brian was excellent. I have never had such great service at a shoe store. I really recommend this place .

2nd time at this location and was not received well. I buy New Balance shoes on line due to this type of behavior. I was overlooked with a an employee it took for me to look around on my own for someone to ask me if I needed help only to have rude responses to a simple items such as shoelaces. If i can afford to buy shoes online then I can afford to buy them there at store but I do believe skin color is an issue. Will not return.

The store managed to turn my initial positive impression and almost-certain purchase into a demeaning experience and lost sale. When I visited the store, the salesperson was very friendly and knowledgeable. He found several products that I would have purchased had they been in stock in my size. The salesperson then recommended that I visit the New Balance web site and find 2-3 items that might like because the web site has a larger selection and the items would need to be ordered anyway. He then gave me his card and told me to call him once I had a chance to look online. (My impression as this point: "They don't have my size in stock, but since it's a New Balance store, they are able to get what I need. That's really convenient and helpful, and I appreciate the way the store goes out of its way to please a potential customer.")

The next day, I went to the New Balance web site and found a few shoes that appealed to me. I then called the store, but the salesperson I dealt with previously had left for the day. I explained the situation, including the fact that the previous employee had told me to provide a few shoe models that I might be interested in. The new employee informed me that the store did not stock any of the shoe models I mentioned. (My impression at this point: "The second employee isn't nearly as pleasant as the first one, and there seems to be some miscommunication, either between the employees or between the employee I talked to originally and me.")

I asked the second employee what he would recommend, and I was treated to a lecture about dishonest customers and grumblings about how expensive it is for the New Balance Store to order shoes from New Balance. Given the attitude of the employee and the whole situation, I decided not to proceed further. (My impression at this point: "The store does not seem particularly interested in earning my business, and some of the employees seem to find customers a nuisance.")

Helped me find what I was looking for as soon as I walked in. Very friendly and helpful!

I wasn t sure of going to this location because of the reviews, but the old man that attended me right away was nice, all the other employees were just starring at me & my brother since we are not white.

Brian was excellent!!!!! Definitely recommended and will be back for sure!!!

I went into New Balance 2 months after a back surgery to correct nerves. Extremely impressive staff. After measuring my feet I was extremely impressed by the accuracy of the machine I was put on. After 3 weeks I am now walking without a walker or cane! I feel like my shoes are custom made. I sincerely consider this an investment in my health! I am greatful New Balance!

Brian Vick at New Balance was great! !! My sister and I went in with our 91 yr old mother and Brian was so patient and helped her find the perfect pair of shoes.

So far so good. Brian was outstanding. Very patient and explained shoe choices. Great experience.

Great store and very NICE customer service .... they take the time to work with and FOR you!!

Spectacular Store! ! Mark took real good care of me he was AWESOME !!

The guy's came to help right away, no hold ups insisted me further detail for size. Shipped me my request when outside stores had details for my brand. Courtesy belongs to these dudes all the way. There was no bluffin' say nothing help was always an answer they answer they had on deck. Sore lack of salutations from every on human being regardless of your resentments this blows your discussion in the swamps. Top sailing......

No other shopping experience compares to the exceptional customer service that this location provides. Their staff are attentive, caring, knowledgeable and happy!

I met with Ivana -my new favorite person in retail- about getting a pair of functional shoes for every day wear, and then a pair that I would use in the gym for cross training. I tried on 5 pairs, and three inserts. Ivana laced and unlaced EVERY SINGLE PAIR. She asked questions to clarify what I was feeling to make sure the fit was perfect. She explained the benefits of each shoe and what to look for when I walked. I loved learning what my feet need!

Each customer that walks through the door is greeted immediately, and for a very busy store, the employees seemed very happy to be on the job. Kudos to the boss/owner and the front line staff!

Great knowledge of the product they sell. They don t just try to get you into any shoe, they make sure you are in the shoe that is right for you.

Fantastic service! My wife and I have never been treated so well and respectful at a retail store before. Knowledgeable staff, fun atmosphere, and great products. We'll definitely be back.

Felt racially profiled at this store. The employee would not let my mom and I shop without being watched by an employee the whole time. The store does not have a good selection of apparel / shoes. Will definitely not be returning.

This place seems to care I bought Tennis shoes they didn't work for me I took him back they took care of me and paid a small surcharge

Great shoes great service by the best folks in the business .

Brett helped me find the perfect pair of shoes and arch support. I stand all day and needed relief! Thanks for the quick but quality service.

Had to exchange some shoes the other day to get a different pair. It was close to closing time but they didn t make me feel rushed to find a pair. The woman didn t hesitate to check a bunch of different sizes til we could find the right one. Whole process was very quick and easy. Thanks guys!!

Awesome help. I had a credit on web but ended up buying here because I like the personalized service.

Blanton is out of control in his knowledge. He is literally the shoe doctor!! So patient and so kind!!!
I came in with so much pain and left feeling amazing.

Thank you again
Sonya M

This location is okay with me even though I get the what are you doing here stares, I just expect that to be brutally honest. Service is good, they helped me find the right shoe for my foot and even informed me if I have any discounts with my rewards. I pop in from time to time just to see if anything looks worthwhile.

Brian was absolutely fantastic from the moment we parked. He assisted me with my walker into the store and provided complete assistance with choosing the proper shoe. He made helpful suggestions and was superb.

Attentive service and nice selection of more than just shoes!

Excellent staff, very attentive and patient with the client. Very happy to buy my shoes there

Oh New Balance do i love you. My wife turned me on to these shoes coming from Boston. I don't want to wear anything else. If you have not had the new balance experience you need to go. Their staff actually know their stuff and put you in shoes that are perfect for you and how you run or walk. Make sure you get the padded insoles which are worth every penny.

Looking for a specific style of shoe my daughter wants for Christmas, had no luck finding it in store. But Ivanna went over and beyond showing me all the other different styles they carried online in that color. Great customer service and she definitely knows how to make the customer want to come back. Kuddos to her and her coworkers who were all very welcoming and friendly. Keep up the good work.

Always a good experience. They re knowledgeable of their products and will help determine what shoes will suit you best. I drive a long distance just to go to this store.

Excellent service. Very happy with my new shoes. Brian was very helpful and very knowledgeable.

My husband likes new balance so we decided to go in to see if they had anything he might like. As my husband and I are looking at some of the shoes, I notice that one of the workers there is staring at us. He s maybe 4 feet away, not far. He was bald and maybe 5 10. He literally watched us the entire time we were there with his arms crossed in a very defensive posture/stance. It was so unnecessary and uncomfortable. No patron wants to be followed and watched while in a store they potentially would like to buy from.

My husband noticed as well and decided to engage him in conversation. So my husband is asking the bald worker if they have any other interesting colors (they literally only had black, blue, and red). He points out a pair and suggests that the price is too high for us (I m sure by now you can figure out what us means). At that point I was pretty much done. How can he work at a shoe store and because of our skin color suggest that we wouldn t be able to afford a pair of shoes that we came in looking for.

I would never step foot in that store again. Disgusting behavior from the worker. The staff needs retraining. The other guy in the store didn t get a second glance.

I asked on the phone if they had a selection of shoes that I needed for work,and they said they did. When I arrived other shoes I did not request were sat aside..I ended up having to place an order on there site in which I could have done from store. Employee mistake but sure is a nice store and the employees were still tolerable after messing up

I called and they were out of stock of the shoe my husband really wanted. Brian made it happen though. He had a pair sent to me overnight so we'd have them for our upcoming trip. He was very helpful, researched options and called me back to get my info. Today I got the shoes! Bravo!

Shoe selection is weak. Staff is rude. Don't waste your time. Order online. NB is great, Dallas DFW is not.

New Balance has knowledgeable people that help you get the correct size and fit on your shoe based on your activity. However anytime you going to New Balance store you have to know that the selection is not the greatest. However, you can get them to order different colors online which increases the selection some. Overall my experience with new balance what's 4 out of 5 Stars just based on a selection.

Brian helped my wife and I with inserts and new shoes. Absolutely recommend this place.

Great service and advice! Expensive shoes, but worth it!

The customer service was awesome they are high in price and also you feel a bit pressured to buy what they want you to buy. We got a $20 off coupon in the mail so we thought we would give it a shot and the coupon came in handy my husband spent $145 on shoes and insoles

Good customer service! Knowledgeable staff who helped pick shoes which fit very well and held up well!

My experience was awesome and the staff treated me very well . I felt comfortable and most definitely spend my money at this location.

Knowledgeable and patient, purchased a pair of 990 s...

I ordered a pair of shoes from this store that were the wrong type for a school uniform and cancelled the order before the next business day. The charge was never reversed nor the shoes delivered and the store won't call me back.

Just bought a new pair of running shoes and the employees were GREAT. The gentleman helping me (Brett I believe) was extremely kind, helpful, and patient with all of my questions! Would recommend!

Very knowledgeable on their shoes. Patient with all my issues. Brian was amazing. Thanks

So knowledgeable and helpful! Best customer service! Will definitely be back!

Their shoes saved me from pain over the yrs. They line me up and that keeps my knees and back aligned. No more pain or hobbling after 12 hrs on my feet.

Great shoes! My plantar fasciitis was cured with a properly fitted pair of shoes and a Motion Control insert. Bryan is awesome. Thanks New Balance!

Good kind treatment and patience a lot of patience with the client

Went in today to browse and actually try on after looking at the website for a few weeks. I've owned several pairs of New Balance, so this wasn't my first go around except into specifically a New Balance store. Patti, the owner, was extremely knowledgable and helpful in finding the right shoe for my needs and figuring out I've been wearing the wrong shoe (picked by me of course) for the longest. I look forward to my new balance in my New Balance shoes.

Staff was incredibly helpful! Had the pleasure of working with Blanton today. He kept working with me until we found the perfect shoe for my needs. Thanks for making not so fun shoe shopping a pleasant expierience!

Great staff, service and store. In and out in 5 minutes more than satisfied

Just went in yesterday and the lady helping us was no help at all. Nobody in the store greeted. Everyone hanging out behind the cash register until we had to walk our display shoes up to them to ask for a fitting. When shoes were not in our sizes, sales associate offered no alternatives. She seemed completely uninterested in keeping us in the store let alone making a sale. Such a disappointment especially being our my first stop taking my new graduate celebratory shopping.

Awesome experience. Blanton was very helpful snd friendly. My new fav store in Dallas

Brian is the best and thank you as we love our new shoes!

Just called the store for an odd sized shoe. Quality salesperson helped me and said they could get it in 3 days. I am very appreciative of the quality service!

Great customer service by Lisa. Thank you so much for helping me find the comfort and support I was looking for!

My wife and I
Stop by to buy a new pair of shoes for each of us but as soon as we walked in they were just stare each of us like we don't belong there, Then when I asked for oil resistance pair of shoes one of their employees direct me to the shelf to show me a pair, I didn't like their styles so I mentioned to him and all suddenly he walked away and was just staring at me and my wife like
We need to go somewhere else
So what kind of customer service is that?
I served in the military for 25 years of my life and never been misrespected in any way
On the contrary as a chief executive patty officer for the NAVY always support and though respect to all of the soldier
I trained throughout my years of service
You people need to teach your employees
Not to judge nor stereo type the potential customers neither reject or ignore them

Remember we are human beings
and as well we deserve to be respect
Regardless race or color
PERIOD.......!

In 2016 I purchased a pair of shoes. They were the best shoes-totally different shoes than I expected to buy. Brian is wonderful!!!!!
He listened and guided me gently in the right direction.
A few months ago I needed new shoes. It was not the same experience without Brian. I left with no shoes.
The 2016 shoes by my side I returned hoping Brian would be there. Thankfully he found the perfect pair of shoes again!!!!! The best spot for NEW BALANCE

Awesome customer service! We came in an hour before close, and Blanton was courteous and informative during my husband s fitting and order. He was also helpful with finding insoles for both of us as well. The other associates were professional too! They have the computer that measures and shows your pressure points to find the best insole for your needs. I highly recommend this location!

Very helpful staff our first time visit went really well and I found exactly what I was looking for! great location

My sister is handicapped and the shoe laces they carry are perfect for her since they don t have to be tied. Brian was so nice. He put them on for her while we were here. He was awesome! Everyone was friendly!

I just got my shoe today from there. The employees are very friendly and helpful.

Brian was awesome! Couldn t be happier with the purchase today. I will update review in a few weeks after wearing them for a bit!

Such great, friendly service from this store. Brian has helped me in the past with my personal shoe purchase. This week, Yvonna and Brian helped with a purchase for my son s shoes. Staff is knowledgeable about their products to assist with the best shoe for your performance need and that support your feet properly!

Great salesman. Extremely helpful. Very satisfied with his excellent customer service.

Without a doubt, 5 stars to this place. The rep really helped me out and decided the right shoe for me. He really knew his stuff.

Brian was very helpful. My VA physical therapist recommended New Balance shoes. I never realized how much properly fitted shoes would help with my posture, balance, comfort, and pain levels. I highly recommend they are WELL worth the price.