Nebraska Furniture Mart Reviews

The salesman was very helpful. I told him my budget and he took me right to products in my price range. I wound up buying a new mattress. Thank you for your professionalism.

My buying experience at Nebraska Furniture Mart was very excellent. I was treated with kindness and respect. I will recomend it to anyone having the need to buy any particular piece of furniture.

Excellent place for first time home owners like me, I found everything at this place. Great prices, great ways of paying, and awesome customer service.

People are always friendly and helpful. Had some issues with their dishwasher sales people but the flooring and bedroom furniture people were knowledgeable and went out of their way to make sure we were educated about our purchases.

It was very easy to purchase a stove and pick a delivery date on the website!
Yes!

Very knowledgeable and very personable. Made us feel welcome with no pressure.

The part I wanted wasn't out on the floor. The clerk ordered it but I couldn't pay for it there. I had to go to the register and then the warehouse.

Excellent, it usually depends on the seller you get that determines your experience at Nebraska furniture Mart. Our seller was very sweet, not pushy at all, but very very informative. She answered all of our questions she took her order very Fast and from now on when we go there we will make sure she is there. We asked for her card.

My wife and I had a great experience in the furniture and small appliances departments. Both of the people assting us were great.

Wonderful and quick service. In and out with all my questions answered

Always my go to for my electronic purchase. Sales professionals are always knowledgeable and helpful. I appreciate that every time.

I had a very nice experience at NFM. Friendly people helped us get what we wanted. They were patient and professional at all times.

Very helpful place with lots of variety among furniture. Good deals in the store more than online. Never hurts to visit. They do have high prices though but a nice quality stock to work with.

We ordered from 3 different departments, but everyone made it so easy! Joe helped out so much! We ll definitely be coming back for more!

Started with a great experience on the floor with Jon Williams. Found a nice selection bought a nice product at a good price. Got the product home, discovered shipping damage. Called my salesperson who immediately arranged for redelivery and product pickup. Could not have been more pain free and enjoyable. Great work John!

We were vey satisfied with the service we received at Nebraska furniture mart. The associate was very helpful. We are satisfied with our purchase today. Thank you.

Because of the fraud that Nebraska Furniture Mart is trying to pull on my parents I will never purchase from them again! I am in the market for a new bed and washer and dryer, but I will not be doing business with these scam artists!

They provided my mom with a copy of the 14 boxes of hardwood flooring that she returned to them when they picked it up. They have crossed it off of their copy after leaving her house and are charging my parents about $2000 claiming they never recieved them. If you didn't receive them then why did you give her a receipt showing otherwise and then scratch that part out on your copy, but not hers? Scam artists here take your business elsewhere unless you want to be scammed!!

Goal of NFM visit was to purchase a mattress. Was greeted immediately when entering the bedding department. The salesperson was well informed and very helpful. I made a purchase and felt that it was the right product and a good price.

Had great experience with entire staff! All salespeople, all persons from the loading area, cashiers, security personnel and the staff at the credit counter. Our first experience was with Nick who is now in the Appliance Department, at the time he was working in the furniture department. He waited patiently and was able to answer all of our questions and offer suggestions both to accommodate our needs and budget. At that time we were unable to purchase due to the size of our vehicle but he gladly helped us anyway. When calling back a week later he had changed departments however he directed our call to another associate and she quickly processed our order. When entering the asset protection person at the door treated us with a smile and a warm hello. From there we met several sales people and all were very knowledgeable about the items being sold. Needless to say we went in to pick up two items and left with eight. Thank goodness I had a trailer. And i must also say that two gentlemen at the loading dock were also very professional and fun. they loaded my furniture with care and made sure it was well secured. Thank you Nebraska furniture mart for a wonderful experience

It was great. The only person in your mattress area who offered help was Ron Damewood, and he was absolutely the best!!! Not only a great salesman, but a decent person. I give him a 10 !!

Ray M. Was an excellent salesman. Very knowledgeable about product without high pressure to buy. Looking forward to getting my bar and stools

Service was quick and super helpful. She even installed the screen protector for me.

Sarah was extremely helpful and knowledgeable. I get overwhelmed if I have too many options and she helped me narrow it down. NFM has a huge selection of recliners to chose from. I was very satisfied with my shopping experience.

Jeff Howard assisted us in purchasing a washing machine and was incredibly helpful and courteous. Our experience was painless and quick. Definitely recommend!

Liked it better when you could find a salesman. If you do not have an account you are on your own

Brian was very helpful and knowledgeable. He was very patient with us and went through all of our options explaining the pros and cons on all types of flooring.

I wish if there was a negative rating , I would have given that. We bought a couch 3 months back and since then we are waiting for our couch to be arrived and every 3 weeks they push the delivery date to another 3-4 weeks. I understand there s a pandemic going on but still 3 months is a really really long time to deliver a couch. The customer service is horrible. I am a first time customer and I am NEVER ever going to buy anything from NFM nor I would recommend it to any of my friends or family. This is so frustrating.

Edit- Latest Update - I wrote this review 3 weeks back when they pushed the delivery date from Aug 18th to September 8th. I called this morning to customer support to find out if they are delivering the furniture today or not as they didn t bother to send any delivery updates via email or text. And as expected they said they won t be delivering the furniture. And they said they don t have any dates when they can deliver it. Looking for furniture somewhere else and as soon as I find a good living room set somewhere else, I ll cancel my order at NFM because I don t know if they are planning on delivering my furniture anytime soon. HORRIBLE CUSTOMER SERVICE. They keep your thousands of dollars and then don t bother delivering what they promised. STAY AWAY FROM NFM...

NFM is the best. Best customer service. I've been shopping there for over 30 years, and they consistently take care of customers.

Looking for carpet and had sn amazing experience. The sales representative was very knowledgeable and very nice.

I went in with a lot of questions and left with absolute confidence in my purchase! Kelsey was so knowledgeable and helpful! She deserves an award.

Trina in the area rug department...super knowledgeable and helpful! Thank you Trina!

Very friendly and helpful from the salesman to the loading office lady to the loaders. My first time here so i was very impressed. Thank you

Was promised the swivel bases on chairs would be installed and waiting for me the next day at "any time" I would like to pick them up...After waiting 20 min in line I was informed that they hadn't been done and if I'd like to wait it would be an additional 35 min...not a great experience

I knew what I wanted so service was quick, easy with no upselling push and good costs compared to other counter top companies.

The chair we are getting is very nice. My husband bought it for me after a total knee. It helped a lot. Because I am a nurse I got a good discount. Thank you.

Buying furniture and appliances for our new home. Found what we wanted to buy and then Carole Rose, w her long experience at Furniture Mart, was very helpful in getting us through checkout ( and a couple followup checkouts) and provided very helpful advice on the better products for price.
David Gonzalez, while not as experienced as Carole, was very helpful in looking up, if needed, and answering our questions to get the appliances we desired and in explaining a savings offer.
We would have appreciated a bit of a discount since we purchased over $18,000 in goods but that didn't discredit the service we received.

Purchased a mattress for our granddaughter online. Quick pick up with no problems. Team does a good job.

My husband and I came in to buy a couple new pillows. Elaine took the time to help us figure out what would work best based off our sleep positions and what makes us comfortable. She showed a lot of care in helping us find a perfect pillow for a good night's sleep.

Luke was Very knowledgeable and thorough in his explanations.

I always have good luck finding exactly what I need. Sales staff is great.

Marty was super helpful in completing my order. Great customer service!

Very friendly sales people, we had 3 different people answer our questions.

The salesman was a great person to work with good pricing would shop there again

Lisa was extremely helpful when we were looking for a bed for the guest room. Helped us make quick work of selections of headboard and mattress. Rhonda check us out through customer service/cashier's office and was very helpful through all our questions and such, while setting up delivery. We will be coming back for future purchases.

Salesman was very helpful and courteous. Great experience

Roberto Benitez, in Appliances, is knowledgeable and honest. We only buy our appliances from him. He ll listen and find you the perfect unit for your specific needs and budget! Thank you again, Roberto!

Nicole spent 2+ hours with us picking out sofa, chairs, pillows, rugs, bed frames and on an on. She was incredibly helpful in helping with color schemes and answering all of our questions. Very professional, she was excellent to work with.
Letty was very knowledgeable and helpful in our quest to buy mattresses. Also very professional. Great job!

High quality products at an affordable price. And the service was exceptional!

Great quick service, easy to pickup and a great experience as my first time there!

Best online shopping ever!! And the shipping was FREE!!!

Everybody was quick and helpful from checking out to loading my purchase in my car

Quick and to the point. Showed us some great carpet options and got us setup for a measurement. No hassle at all.

I went into the store having done my research on the Internet so that I was fairly certain what I planned to purchase. I did not want to spend much time shopping around in the store. Tyler helped me get exactly what I wanted in no time at all. Thank you !!

Jarek helped us out today in purchasing a new eleptical. He was super helpful, answered all of our questions, and even provided additional information and suggestions.

What a selection!!! Best place in the Midwest to furnish your home or office and ANYTHING else you need

I had a great experience buying a new mattress. The sales associate was friendly and knowledgeable. He was also efficient. Took us less than 30 mins to pick it out and pay... which is extremely nice when you have a kiddo along for the shopping.

My salesperson, Dan, was wonderful. He listened to my concerns and wants and gave awesome advise based upon my needs.

The Seth Rogen looking dude in home theatre may be the best salesman of all time.

Nate in computer dept is a rockstar and made my computer purchase quick and easy.

The sales person was awesome! He had great patience. I must of sat in 20 different couch arrangements, but he hung in there and made the deal. Thank You Pat Garvey

I love NFM!! I buy all my furniture here. Love free delivery. I always find great deals.

Checkout and pickup was fine. What I got did not match the description. I ordered a Blu-Ray + DVD combo pack. I went in to customer service and found that they no longer carry that so you get just the Blu-ray. Not the end of the world, but there is no excuse to not update the website.

Buying my desk was the easiest experience ever. Check out took less than 5 minutes and getting the desk in my car was even easier! Thanks!

Found just what I was looking for at the last minute and it will arrive before Christmas. All other sites were not able to deliver until after the new year. I am so relieved. I never heard of this site. Will definitely be checking this site more often. Thank you! My son will be happy on Christmas.

We purchased a couple of things. The TV was one of the things we bought. The guy that helped us was very knowledgeable and patient

Rec d good information on the various tv brands but was not pressured to buy a certain brand. Everyone was very pleasant and helpful.

We were served quickly by a very knowledgeable young man, Luke McLaughlin. He was helpful with a smile. Definitely knew about Electrolux washers and dryers. Polite. Clean cut. Listener. Knowledgeable. All with a smile.

Great customer service. Keith Workman gave me great service. Definitely will buy my next tv with his help.

Great sales staff, We visited with staff in several departments. Of particular note was Kelly in the furniture department. She was so helpful and pleasant beyond words.
Prices are also wonderful. We have shopped here or decades.

I purchased a vacuum cleaner today and my sales person Jim, was extremely helpful and knowledgeable about the products. It was a very enjoyable experience. Thank you!

Super helpful. Knowledgeable about the department I was in. Knew the accessory I was looking for. What I needed I couldn t find anywhere else in Omaha. Very friendly.

Well what can I say except for Nebraska Furniture Mart has everything I'm talking everything it is the store to go to if you're from out of town and you don't go to Nebraska Furniture Mart while you're here at Omaha you missed out thats all I have to say about that goodnight night

Charlita was very helpful and I appreciated her assistance! Her sales ID is 7486.

The service was great. Thanks to Dixie for helping us through the process of selecting appliances.

Our sales clerk was very helpful and we found the furniture we were looking for. However, we ended up having to take a floor sample and didn t have a way to get it home, so we got stuck with the delivery fee. Overall, we are happy with our purchases.

Salesman Roger was fantastic!! Very helpful! We were in and out very quickly!! Almost too easy lol!! Great experience!!

Floyd was friendly, knowledgeable and knew right where his inventory was. He was also one of the only associates to greet us when others sort of ignored us. Granted it was close to the end of the day but.... He was nice enough to give us some space to browse and then jump in when we were deciding to help us find a sofa that fit our parameters. I took his card and will be coming back to deal exclusively with Floyd. He's a Rockstar!

We waited more than 40 minutes at pickup, in that time quite a few people came and got loaded while we waited. This seems to happen quite frequently to us

The buying experience here is awesome! Sales people are quick to get you what you need and offer any help along the way. Checkout is a breeze and the financing deals are too good to pass up!

Sharon B X24657 was wonderful and incredibly helpful. Props to her for giving us a fast, easy, and incredible experience!

John was our sales person he was very knowledgeable and personable. We came in one hour before close on a Friday night. John took his time and did not make us feel rushed. He listened to what we were looking for and helped us find the a refrigerator we purchased. We were very pleased with our NFM experience because of John!.

It was quick and easy I was in and out I'm in shopping at Nebraska Furniture Mart since I was able to walk and I'm almost 40 so it's pretty good I will always shop here

Great store, great staff, great prices. Been shopping there for years and will continue shopping there.

Excellent place to shop, salesman in bedding dept was very helpful he deserves 110% in my book.

I had the easiest and quickest purchase at NFM and all was made possible by my salesperson Joe Perez. He was the most professional, friendly and respectful person I have dealt with at any place in a very long time. He showed me what I was looking for and helped with explaining all the new features on it. I appreciated his respectfulness with his Yes, Ma'am and No Ma'am. This is one person who is going far in his future. I can't say enough good about him. I wish him well in whatever he chooses to do, whether it is with NFM or on to another position. Kudos to Joe

Most of the time, I get an employee that goes over and beyond to help out (Ami-customer service) some others, need some work. I have purchased 2 different kitchen tables/chairs, both had to be returned. But my bed, that's a good purchase and I love it! Delivery and the guys that delivered, great! I would say 50% of the Electronics guys, need to listen to the customer and what the customer wants, not the High $ things they want to sell. Same with Appliances, that's why I don't have a new refrigerator! But I will, one day! But my Recliner, was a much better experience and I appreciate all the help on that one! The NFM app, I love! I can shop, check ads, and yes pay my bill! Why the 'high stars? Overall, I would go to NFM 1st!

Always great selection and prices. Never have to wait to be helped.

Lisa took us thru the purchasing of a dual adjustable king bed - very knowledgeable and not high pressured at all. It was a great experience- thanks!

Julie is amazing so helpful and friendly! It s my second purchase with her! Thanks Julie

We brought thousands of dollars worth of stuff. Sectional couch , fire place tv, etc. Couch was delivered with broke leg/foot . They will ship me the piece. Fire place damaged was going to come replace it. On day of delivery they called said the one they were bringing me was also damaged and did I still want it !? Come on now !!! Gave us $100 back and $25 store credit. Wow

I immediately paid my bill when I entered the store and the clerk was very pleasant and helpful (as always in this department). I had some questions about a radio/stereo I planned to buy; but, when I went to that department three salesmen were having a gabfest and I couldn t catch their eye. I ll bet that at any time your store is open at least 50% of your sales staff is involved in conversation. It s very off putting, to say the least! You re the best furniture store in the Midwest without a question, but your sales staff sucks!!

NFM is very easy to work with, high quality customer service and products. 100% recommend!