Nebraska Furniture Mart Reviews

Found the chairs I wanted for a great price and they were delivered to my front door the next morning.

The salesperson helped me ensure I was getting the right water filter for my refrigerator, gave me a discount, was able to have me pay for it on the floor and I was back out the door in no time at all, which on a lunch hour was just what I needed. Thanks NFM for investing in the technology to provide such great customer service. Then to top it off, I got a text requesting a review. Thanks for making that easy!

Ordering online was quick and easy. Next day delivery was awesome. Always have a great shopping experience at NFM.

Michael was very helpful and knowledgeable about the item I purchased. I was in and out as I planned.

We really enjoy working with Tami Burns. She is extremely helpful and has such a fun personality. I can't say enough great things about her!!!!!!

I like your site .Could be a little more mobile friendly with icon sizes but other than that I got around alright. Also, when you click the delivery option a pop up of what that means would be nice. Similar to when you click the credit option.

It was a really nice experience even though it was later on in the day. Everyone was super helpful when I was deciding what to go with. Would definitely go back again.

NFM is always my go-to store for my home decor. They have a huge selection, great prices, and friendly customer service.

Found a couch with in minutes of being helped ! Molly made it super easy

Letty Smith met with me twice to make recommendation for bed, mattress and other supplies. She shared with me her love of working at the Mart and gave stellar service to help me make efficient decisions and make sure that everything would be delivered appropriately and on time. This quality took the stress of preparing a guest room way down. Thank you, Letty Smith, and Nebraska Furniture Mart.

We just purchased our first couch from NFM. We haven t received the couch yet but being able to sit on it and try it out at the store helped us make our decision. So much bette than buying online, which we ve done in the past and it did not work out. Terry was an amazing and not pushy salesman. He was very helpful and if we go back to purchase something else I ll be asking for his help again.

We had a great experience at NFM. Selection to checkout was seamless. Thank you!

Great service! Salesman was friendly, courteous, and helpful.

I worked with Nicole and she got me squared away and wasn t pushy, which was awesome.

we were helped by Roberto in the appliance area, We had looked at a washing machine. Roberto showed us other washing machines and explained the differences . We were happy with our decision on the one we selected with the help of Roberto.We are thankful we had such a knowledgeable salesman. Thank you Candy and Mike Green

Daniel was very helpful and super patient while we went all over the store looking for just the right sectional.

All of the NFM employees we met with today were pleasant and helpful.
Within an hour we had purchased our new bed, picked it up at the warehouse and dropped off the old bed.
It was great doing business with you today.

Dan Mullins assisted us in locating the perfect carpet. He was knowledgeable, efficient and friendly.

The website was easy to navigate and the checkout process was quick and efficient.

Great service Jacqueline was very informational and helpful.

Helpfulness and kindness is what I received and and described the service I got when I shop here ..from this day forward I will shopping for anything big and small I need for and around my house .

I purchased a new tv today and the whole process took less than 30 minutes. I was greeted almost immediately. AJ answered all my questions and had my purchase processed and ready to go in minutes.

Amazing selection. Excellent prices. Friendly staff. Best place hands down for furniture and appliances!

NFM is a must stop if you're looking for furniture, appliances, or virtually anything else. Have bought several pieces from them and have always had a good experience with floor staff.

We had a pleasurable experience with our purchase and will be back for our future needs.

Todd was our sales person and he was THE BEST sales person we've ever had at any establishment! He was knowledge and very funny! He should be cloned and given a raise! He's an asset to the company!

I ve been Working with Steve C x24567 since September on the Fuji X System. There has been a Back Order with the 55-200 Lens. But it s not a Mart issue. So I Highly Recommend Steve in your Camera Department.

Julie Adler in the Design Gallery was very patient with me, knowledgeable, courteous, and paid attention to detail to make my home beautiful. I would definitely recommend her to anyone!

Nebraska furniture mart is the safest place to buy furnitures for yourself.They are reliable and pocket friendly due to frequent sales. The furnitures will be delivered to you on time. I got my dresses, sofas,dining table from NFM. And luckily it was a sale period during our visit.

Tammy B. Was an exemplary sales associate who treated me like a friend and celebrated my first big furniture investment with me. I couldn't be more pleased with the service and kindness. O will recommend Tammy and NFM to others.

Outstanding staff!! Clean and has a wide variety of items to choose from

Always a good shopping experience. We always ask for Tammy. She is a great asset to you business. Very professional and friendly.

So far so good! It was an easy process from shopping online to checking out. Can t wait to get my new sofa!

Had a great experience purchasing a washer and dryer. No high pressure sales, guy said just get what you really want.

Excellent customer service!!!!! The gentleman that helped us pick our new furniture was extremely helpful and took the time to show us around and answer all of our many questions and give us price quotes on several different items. THANK YOU Joe Churchich!

Whenever I order anything from NFM I never receive it when promised. I ordered flooring Feb 2019 and didn t end up receiving flooring till September 2019 and had to pick something else out. Recently I ordered a desk. My delivery is set for Wednesday. I received a call today saying that I will not receive it Wednesday, I may get it next week. I guess we will see but I won t hold my breath.

Alex found us looking at TVs and was a great help to us while we made our selection. He took the time to explain the smart tv feature. Then he helped us find a printer to complete our order.

My husband and I went to the Mart today for a new range as the one we have was not working. Patrick B was our salesman and was very good - answering our multitude of questions. The range we wanted had actually just been delivered to the store and hadn t even been taken off the truck. Patrick went back just to double check to make sure it had actually been delivered to the store. He confirmed it was and said NFM would be able to deliver it tomorrow! We were pleasantly surprised and grateful. Not 2 hours later we received a call telling us the range had NOT been delivered to the store and delivery to us would be delayed by one day. SO dissapointed. So who is not telling us the truth?

The people we worked with were pretty knowledgeable and helpful. We hope we will like the furniture.

Nebraska Furniture Mart is simply amazing. If you need it for your home they have it. From appliances to furniture, from kitchen gadets to televisions, NFM has it all. Most items are in stock and can be picked up the same day. The employees are knowledgeable in their sales area and are always very pleasant and helpful.

All the salespeople were super helpful and very knowledgeable. We accomplished everything we set out to buy and even more. The savings were amazing!

Fast friendly service. Easy purchase process and loading process. Testing the dishwasher now, and no issues have come up. All of the necessary equipment was provided as part of the dishwasher purchase and a hook up kit

It was very nice to not be pressured. Our sales guy stayed close enough to be able to answer questions about the refrigerators but didn't hover which was perfect.

I purchased a recliner for my husband. The sales person was extremely helpful and presented information about the chair that was very understandable. I appreciated his help during this busy time at the Mart.

Service was good. Due to shortage of appliances they can t deliver until 2 months from now and couldn t waive the delivery fee which is irritating but otherwise it was decent help. In and out with no hassle other than the couple hundred dollar delivery fee.

Jared in the Clearance section did a great job working with me. As well as Britton Wood! Solid Sales Reps!

Friendly, smiling and helpful. Asked the right questions, listened to the answers and showed us to the right mattress for our needs and didn't waste any of our time. Thankyou

Usually when i go customer service is great. this last time seemed like no one was wanting to work. I waved down a couple associates, instead of helping me they walked in the opposite direction to go grab some one else to assist me.

Internet ordering was easy and fast, but like going to the store. Can see, touch, and seat on if you want.

I worked with Kolbe & Jeff. Both were great sales associates and answered all my questions.

Our salesman Aaron in exercise equipment was awesome. Very knowledgeable about the all products and very helpful in matching us to the correct equipment for our needs at the right price.

NFM is a great megamart for furniture, appliances, electronics, and flooring. The value and variety of their merchandise is superior to their competitors in the metro area. Over the years I've bought items from each category. I have found the quality of NFM products to be excellent. Their delivery service is timely and their drivers are professional and courteous. On rare occasions I have had to use their service department for warranty work and there too the repairs were completed in a timely manner. I would highly recommend NFM.

Excellent experience! The employees were great along with the security guards!! Thank you!!

Excellent service and very knowledge about their products. Would definitely shop there again.

Great selection and prices, helpful and friendly staff. Will definitely go back to NFM!

Customer friendly, Nicole was very helpful answered all my questions about the product.

Very over priced. Bought a couch thats back had fallen off within 6 months i had to tie the back up and the told me warranty wouldnt fix it because it had be "altered"

Good Deals on New Movie Releases
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Great facility as always. Friendly and helpful staff.

I worked with Lauren Kindiger and she was fantastic. I took a lot of her time as I am a widow and she provided a lot of needed input. I am very pleased with my purchases and look forward to my new furniture. She did a great job and will recommend Lauren to my friends and others who may be coming to the Furniture Mart.

Huge! Lots and lots of things to choose from for every room!!

Decent variety and price points, helpful staff and great financing.

Tom A was amazing. I was in and out within 20 mins. Answered all my questions!

Our salesman Steve was fantastic and helped us to find what we were looking for. The cashiers were horrible. We wanted to split our purchase between our 2 mart accounts. They told us No you can't do that rather than telling us to go to customer service who would be able to help us and were basically going to let us walk out the door unhappy and without making our purchases. We found our salesman Steve let him know the cashiers told us we couldn't split between our 2 accounts and he walked us back up front to customer service where Bethany and Heidi were VERY happy to help us. Bethany, Heidi and Steve deserve a 5 star review but the cashiers need training as their unwillingness to help a customer is unacceptable.

Site worked well. Lost 2 stars do to not meeting delivery schedule. Item said it would be delivered on Monday but item didn t even ship till Monday. Broke my daughters heart. Tuesday.... still no item delivered.

I've had a Nebraska card for about 5 years and I do enjoy walking through and seeing the new things that they have. But their quality is starting to go downhill, we bought a couch from them and within three months it looks like it should have been on the back of the Beverly Hillbillies truck very disappointed.

Always has great products and the salespeople were both very nice. I only had to find one of them the other one asked what he could help us with. Love that they arent pushy.

Very disappoint in my NFL card ...I make all payments on time and because of my previous credit score they won't let me charge o. Mycard even though I have never made a late payment to nfmart you lost a customer

Curt was the sales person who helped me with deciding on a washer/dryer. He gave me input on the different machines, the good and bad. He could see I needed to look a bit on my own. I am always glad when I have an "Experienced" sales person. Curt was not pushy at all. It was a great experience I just hope my new washer/dryer will last me longer than 6 years!

We were pleasantly surprised by the number of contemporary choices. Although I would have kept looking at other places, my wife was pleased with what we found, and so was I. The plentiful sales people didn't ask if we needed help, which was fine, until we settled back on a piece we liked and then a sales lady promptly helped us. She was pleasant, responsive to our concerns, facilitated our request to split a set, and was generally efficient. Checkout had only one insignificant glitch, and the warehouse staff were pleasant and helpful on both of my two pickup trips. My wife wanted a one-stop shopping experience, and we found it there.

Rick G. Was so helpful and showed me many of features available on my computer. Thank you

Chloe was wonderful in the cell phone area, very knowledgeable & pleasant.
Bought a great Samsung phone & I've been invited to have additional help if I need her.
What an experience....I browsed the store & everyone was focused on making you feel important
I thank you
Sincerely,
Jayne Eden - Bellevue, Ne.

This store has the worst customer service that I have ever experienced, I will never shop there again.

We really enjoyed working with Juan B, he s very friendly and knowledge about his products. It s a pleasure.

I don't know how to accurately describe this place. Furniture superstore is about as close as I can come. You can seriously get lost here. Enormous selection. Low prices. Only downside is a somewhat complicated warehouse pick-up system where you often have to wait in line. But overall, a fantastic place.

Always amazing to me how organized NFM is. Talk about logistics in the warehouses!

Jeremey was awesome in helping me find the perfect laptop for school

Ordering online was fast and easy to review and compare items. I purchased them and setup a time to pick them up. If every place was this easy.

The original NFM dishwasher installers did not turn the water to the dishwasher back on. Necessitated a second NFM visit and missed work as a result. Dishwasher running OK now that it has water.

We had came to pick out a mattress for our daughter and they employee that helped us was great he explained the difference between the two mattresses we were looking at and was very helpful and quick at ring us up. Thank You

Carole Rose is a delight to work with and extremely knowledgeable. Her experience in the business is invaluable.

We walked in, money in hand, to buy a recliner. The first salesman we saw waited for my husband, who is black, to pass then turned to me and said hello. We sat in many recliners, narrowed it down to two. Not one time did any salesman come ask us if we needed help, although most of those around us were asked. As we kept going back and forth between the two, my husband made eye contact with a salesman hoping for him to come over and answer a couple questions. Instead he turned to a woman standing at the counter, who clearly already made a purchase, to ask if she needed anything. Blatant racism at it's finest. We then had to explain to our two children why we are walking out of the store empty handed. Very sad life lesson for them!

Travis, in appliances was very knowledgeable and super helpful. He did not pressure us to buy. We did get a new refrigerator though. And Jo in the finance dept was very helpful and quick.

Crystal thoroughly understood my needs and met them completely

Flawless execution .Nicole in sofas and chairs .. Perfect. Kristen in bedding..... Perfect All said and done couldn't have gone better Very pleased.

Our salesman Steve was extremely pleasant in helping us choose our living room furniture. He went out of his way to try to find a recliner for me that was a similar match to the couch we had chosen. A delightful individual!

Fast service with professional but quite nice sales people!

Was looking for a new washer and dryer. David asked if I'd been help. He was very courteous and even checked to see if I could get them in stock the same day. He made sure they would be able to fit in the doorway where they were going and found ones that would work. Excellent customer service!

Dixie was an absolute pleasure to work with on finding the right freezer to purchase. She was patient understanding and knowledgeable about the options for us! Thanks so much!

Kim was easy to work with, seemed to know her stock and provided good info. Very pleasant, not pushy but still there to make a sale!

Update at bottom

Horrible return policy!
I bought a mattress and after 2 days I decided that I'd much rather upgrade to a premium memory foam bed. I tried to return the mattress (still in original plastic, with receipt) and upgrade to a more expensive bed. They told me I would be charged a 30% restocking fee. Yes I did buy their $125 mattress protector to qualify for the "comfort guarantee"

I am a share holder and wanted to upgrade to a more expensive bed while the shareholder sale will still active. They told me 30% to return after 2 days or if I wait 30+ days I can return for a flat $149 fee.
I knew about the 30-120 day comfort guarantee where you pay $149 to exchange for a different bed but how could they possibly charge more for returning it sooner?!

Between the poor customer service and commission based sales model I wont buy there again. Prices weren't nothing special anyways.

UPDATE:they called me and said I could bring it back for full credit and upgrade to a better bed. I'm not certain if they called me with the offer because I left a bad review or if it was just by chance. Because they did I raised the review to 3 star. I'm happy they worked it out with me but still think the return policy sucks and should be made clear at time of purchase. Apparently I signed agreeing to the terms but I was awkwardly handed a Ipad out on the sales floor and asked for a signature. I think it should be explained better or be given a easier to read paper copy that clearly states no returns.

Great experience, Sarah Help us pick out a reclining chair . Would highly recommend ! she Was very patient with us during the process .

Excellent selection!! Excellent service ! Shopped Black Friday and prices in store were lower than anywhere online - and that included shipping across the country. Store rep helped me with Selecting fabrics and matching colors as we matched things up under different lighting. I found exactly the pieces we set out for and no one pushed anything extra on me. They were so accommodating and helpful with the whole process . Much appreciated ! Now to wait for the furniture to arrive .